Safe Step Walk-In Tubs

I like everything about my Safe Step walk-in shower except for the skid. It's not as slip-free as you want it to be. My mother-in-law was in there the other day and she was getting out of the chair and her feet slipped and ended up having taken her to the hospital. So, we put a pad in the bottom of it now.

Safe Step had the features that I wanted. The representative I worked with was pretty efficient, and the people that did the actual installation were extremely good at their job. They were very professional. I like the tub. We've been satisfied so far.

I've had to move my mother down here to be with me and she could not get over the bathtub. We decided on a walk-in shower and I looked online to see who was the best, and Safe Step kept popping up. So, we decided to go with that.

The sales rep described the shower and they came and put it in, and it's perfect. Then we decided to go with one of the bathtubs in the other bathroom because I had one of those big oval garden tubs. I had gotten some little hairline cracks in it, and so we called him back to see what he had to say.

He came out and he measured. I asked him. I said, ''Now, this is going to be a big bathtub like this.'' He said, ''Oh, yeah. It's gonna be a big bathtub.''

When they came to put it in, it was half the size of the garden tub and shorter. They said, ''Oh, we only got one size.'' I said, ''That's not what I was told.'' So, he said, ''Do you want me to stop it?''

I said, ''Well, you can't now because you've already cut my other one out.'' So, they put it in. Then something wasn't working on the control so I called.

The guy came out to repair it, and I was talking to him and he said, ''Oh, no. We have three-size tubs. We got a bigger tub. I just worked on one the other day. You need to call and talk to somebody in Safe Step.''

So, I called. A gentleman called me back and left a message. ''Well, I see that service has already been taken care of here, so I don't know why you're calling.'' I called him back and he said, ''Well, you got what you ordered. The contract says this size. That's what you got. That's it.''

''I asked for a bigger tub.'' ''You don't want a bigger tub because you wouldn't be happy with a bigger tub.'' I said, ''How would you know what I'd be happy with?''

With the tub, those run out of hot water, so I got the discount on this hot water heater. I did have to get a new water heater. So, I called the representative that came out and I said, ''I asked you for a bigger tub.''

He said, ''No, you didn't. I told you all about the sizes. That big tub is for fat people and you're far from fat.'' I went, ''Excuse me?'' He said, ''It's a little bit wider and it would be shorter. You wouldn't be happy with it.''

I said, ''I asked you, to begin with, for a larger tub. You told me it would be a large tub.'' He said, ''No, I didn't.'' I said, ''So in other words, we don't get to decide what size tub we want. You guys decide for it.'' He said, ''Yeah, basically. That's it.''

So the first time, the experience was fine. The second time, it really sucked and I'm still not pleased with it but there's nothing I can do about it.

I spent over 20-some thousand dollars for this tub that I'm still not happy with because I've gotten half the tub that I had. You can't even lay back or stretch out. It's just not what I was told it would be. So, I'm stuck with this tub and that's the way it is.

You sit in it and you wait for it to fill up. The jets in the back hits you about midway or shoulder blades. So, if you want your neck, and you've got to scoot your butt off the seat, and put your knees up against the wall on the tub.

For it to get your neck in the back, you got to literally slide down into it with your butt off. I've sat down with my legs crossed and sat on the floor just to get the whole jet thingy experience.

We got a walk-in shower from Safe Step. It was less than 10,000, so I think we got a pretty good deal. We had a tub and a shower, but we wanted that because my husband and I are getting on up in the years and we don't need to be stepping over a tub.

I like the showerhead. It's nice. I got to push the shower curtain up higher, though. It's not high enough.

Safe Step's sales representative came out and talked to us, and showed us some pictures. He got the impression I wanted a step-in tub, which I didn't. I just wanted a shower.

The installers were very nice. They took everything out. They had to stop, though, because they forgot some of the equipment, but they came back the next day and finished.

We really liked the man from Safe Step who came out. He was very nice and went over everything thoroughly. The installation team was also awesome.

The product is awesome. We love it. I like the rain shower myself. Mom loves the seat being able to sit down and bathe and wash her hair with that wand. She feels safe because she doesn't have to step over a high tub.

Overall, it's very good for her and it's very safe. So, we're really enjoying it, and I feel better about her getting in there.

I've already had surgery on my right knee and my right hip is giving me trouble. I called Safe Step and they came out, and all I could think about is getting rid of this pain, getting in that thing, and getting the massages.

Their guy said he'd print me out a copy of the contract so I could read it, but then he said his printer didn't work so I didn't get a copy.

After the tub was installed, the first bath wasn't warm enough so I turned up the water heater. What I had to do was use full hot water to get it up to the level to use the jets, and it'd still be warm. My water heater is not big enough, which I did not know. So, I had to get a step ladder and climb into the tub to use it.

After that bath, I was going to rinse out the tub and there was no water pressure. So, I had to call somebody to fix it. He came and said, ''Well, you got debris in your water and you're gonna have to get a plumber over here. We don't do plumbing.''

He changed the filter, which the water filter is about as wide as a pinhead maybe, and is letting the water through. So, I asked him to return it.

They said they don't do returns. I explained I'm a senior citizen on Social Security and I drew the money out of my savings account. They did not care. I've got an $18,000 bathtub I can't use.

They said they would help me by telling me what I need to do with the plumber to get it working correctly, but they would not take a return, even with me offering to pay for the installation and removal.

They said the tubs are all built separately to fit, and it's true that the exterior is built around it. It is built in the room, but the tub itself only comes in two sizes. So, it's not a tub that can't be gone and thoroughly cleaned and sold to another person when I've only used it twice.

I got rid of my Jacuzzi and got myself a Safe Step tub. As far as the installation, it was one day. I thought that was pretty good. The installers cleaned up. Everything worked out fine. I just think it can be a little wide. For $18,000 I paid for it, it should be a little wider.

My experience with Safe Step has been stressful. I needed a roll-in shower so I went ahead and purchased it, but I can't go into my shower. The water dam is too high. I can't get over the dam to roll into the shower.

I reached out to Safe Step and they supposedly can't do anything about it because they looked at the pictures and everything looks right.

I like the shower. It looks very nice. The one time that we did try to get into it, I just thought that jump into the shower was not acceptable, especially with everything being wet. It just wasn't safe, and I couldn't get in far enough to pull myself in because I couldn't get past them.

I've been trying to call Safe Step to have them come out and take a look at it or to show me an alternative way or what I'm doing wrong. I'm not getting assistance in finding out how to get into my shower.

I love my Safe Step walk-in tub. I have some circulation problems in my lower legs, and I soak my legs every morning in it. I use it to take a bath, too. Everything's been all right so far.

I called Safe Step about getting a free estimate, and I wound up buying a tub. The guy who gave the presentation was really knowledgeable. I love the product. The shower attachment and the massage jets are my favorite features.

This tub is for my 89 year old father with dementia. First of all Safe Step charge my father $23,000. For this walk in tub. In their website it says 8 to 10 thousand dollars for a walk in tub. Plus 5 Grand for installation.

So in my eyes at most it would be $15,000.00 Grand. Why the $23,000.00 he paid. So that's an extra $8,000.00 for the salesman pocket. Highway robbery. You can buy this same tub at Lowe's for $5500 and have it installed for under 4 grand.

So for $9,500 have the same or better walk in bath tub experience. In my opinion safe step tubs aren't worth the extra monies. They say lifetime warranty on everything, untill you call for a water leak. Then they charge you $179.00/hour to fix something that's suppose to be covered in the lifetime warranty.

That's **. If I had to do it again...I'd stay away from Safe Step Walk in tubs. So my dad just spent $23,000.00 for a bottom seal leaking Walk in tub that leaks about a quart of water on the floor, each time he uses it. And now the "CROOKS" want another $179.00/hour to fix a warrantied issue. Stay away.

I like the soaking on my Safe Step tub. I haven't gotten in a tub for probably 15 years since I got the tub. I couldn't get out of it after I got in a tub. It's so luxurious to sit in it and just soak.

I have one problem with it. I can't find a soap to use in it that doesn't cause so many bubbles that you can't get the water in it. So, I don't know what kind of soap to use.

I like Safe Step. When their rep came out and demonstrated what the product does, he sold me on it. The installation was done pretty fast. Sometimes when I just go and take a shower, I wish it's a little bit bigger inside. Other than that, I like that it's got jets where small water bubbles come out.

We liked Safe Step. The installers did a good job. They were in and out, cleaned up after themselves, and followed my wishes. My wife gets in the shower and loves it.

I got a couple little things that we noticed after the fact that could have been a little better. The wall-mounted sprayers and foot spray and the rain deal has a dent at the top left corner there, which faces out into the bathroom.

We didn't notice it at the time they put the shower in because it looked darn good when they put it in here. Then we got alternative mounts, the little shelves in here with a bamboo base. Bright pictures really look good in it that we like.

The one thing I don't like which scares me just a little bit, and I understand why it's there is the handle on the back wall grab bar that you mount the hand spray in. There's no way to turn that thing that if you were to slip, it's not going to tear the heck out of your back. That's the one big downside to the whole shower.

The sales representative at Safe Step was great. I had made arrangements to have a meeting with the Safe Step people and also Kohler. The Safe Step people got back to me quicker. Also, I liked what they said. So, I went with Safe Step.

The installers were wonderful. They had it done in five hours or so. They cleaned up after themselves. As far as the tub, I like the jets that hit all parts of my body and help me to feel better.

The one thing that I disliked the most, in the beginning, was the length it takes to fill the tub up. It takes about 15 or 20 minutes but then I have learned how to cope with that since I've had the tub, and it didn't bother me as much.

I love the tub. It's made a difference, and I can tell in the difference in my skin. It is soft and it's really good. It was a lot of money, but it was worth it. I can get in and out of it really quickly. It does the job and lets me in and out safely, too. They put an extra bar on the wall, and it really helps too.

The Safe Step rep was nice. He has a lot of information for me. He explained a lot, and I questioned him and he gave me answers.

When the installer walked in here, he kept saying, "You can't peek." If he invited me in and showed me different things, it would have been much better. As it was, I needed to call him back because he didn't turn the water on.

I don't know why he didn't bother to make sure that the water was turned on when he left. I had to wait 48 hours before I could use the shower. It was a Saturday night and I was going to take a shower and there was no water.

Overall, they needed to explain to me the different things. I use the product pretty well because everything worked, but the thing that holds the showerhead when it's on the wall keeps falling down. I am short, and I cannot reach up there to get the showerhead down.

The installer also did not put the thing on the wall that would hold a soap and shampoo. He put it too high. I called him and told him that it was too high. He said, "Well, I can't do that because there are holes in there." I thought, "Well, buddy, you can bring another one out and put it lower."

I love my new walk-in tub from Safe Step. I have a nerve problem in my legs and my spine and I need that water vibration. We used to have a hot tub where I live, but they don't have it anymore. They're not gonna replace it. So, getting the Safe Step is my answer to that. It is so much better.

The sales rep that I worked with was very nice. The installers did fine. The only thing I've got a problem with that I was gonna call about is the foot jets. The left one works fine. The right one does not.

I told them that when they came back to correct the problem, and they told me I should do this and do that. I've done all the things they said, but I still have no jet on my right foot. I really need those badly. I'll tell others that they should get Safe Step. They'll love it.

The young man who installed both of our showers worked like a Trojan. He's skilled and he did a magnificent job. Safe Step did have some strange delays. It did not hurt that much, but I did have other people I had to be concerned about.

As far as the product, my adage is the fewer whistles and bells and the more simple, the better. Mine is the simplest and it's easier. Chad has the more deluxe and it's not as easy. If I had to do it over again, I would not go to the deluxe, I would give him the same thing as I have.

However, I suppose if you're looking at it as a pure investment and selling a place down the line, it will give it a better value.

Safe Step's price was a little bit of a sticker shock. I didn't know it was gonna be that much but it is worth it.

The installers did what they were supposed to do. They demonstrated to me what I needed to know. They demonstrated how to take and do things. I didn't know that I had to have specific things to do on the cleaning list, but it's been pretty good.

I'm having a problem with the thing opening and making noise when it opens and closes the drain but other than that, I'm very satisfied. The tub has done a really good job at helping me. I just make sure I use those microbubbles like I'm supposed to.

Safe Step is great. I love the Safe Step tub. It's wonderful. I liked Safe Step's lifetime warranty. Their sales representative was beyond wonderful. The tub saved me from hurting myself because I have really bad knees.

I've had several surgeries on my knees. I just was going to fall in my other tub if I didn't get it replaced. So, I did. It's hard to get in and out when you can't pull your knees up.

The installation was also wonderful. The guys were great. They got done in less time than I expected. They gave me a heads-up call to let me know when they were on the way because I have two dogs that I had to contain.

The tub was a lot of money, but it will last me the rest of my life. It upped the value of my home. I would highly recommend it.

The Safe Step sales representative explained everything step by step so I understood what he was talking about.

Also, I didn't have any problem with what the installers did. It just took them maybe eight hours. It's just two people. I was satisfied with their work. We filled it up and they walked me through everything.

I had done quite a bit of research for about six months off and on trying to figure out what I really wanted to do. I had consultations and I had narrowed it down to a couple, and Safe Step was one of them.

After I met with my consultant, Eric, he said all the right things and it was very low pressure. Everything he said made sense to me. So, I got the tub.

The installers came from San Antonio, which was over 100 miles from where we live. We live on a ranch in the middle of nowhere. They got here right at the beginning of the timeframe that I had been told they would be here, and they did the installation in one day. Evidently, it went very well.

The only problem that we had was we had a big window right over the tub that I did not want to lose because I enjoy sitting there and looking out the window. It had a custom blind on it, which I had raised all the way so it would be out of the way. Somehow, that blind got damaged.

They pulled the cord out, which I did not realize. I saw the cord on top of the transom of the window. I thought they just didn't know how to get it back up there straight. It wasn't until the next day that I realized that the shade was broken.

I contacted Safe Step immediately and they took care of it immediately. I got a bid from the company that I had gotten it from. They immediately saw that I was compensated. Everything is working well and I love it.

The tub is very high tech, and there's an app that goes with it. You can do a lot of things with the app. There's also a remote that goes with it. It takes it about 10 minutes to fill and about three minutes to drain. It has air jets.

It also has a micro where it's infusing oxygen into the water. It's wonderful because it takes care of anything on your skin. I've been using that, and I don't even need to use soap because I'll be cleaner than I usually am.

My bathroom had a tub and a shower, and it's really nice except I was always afraid of falling out of that tub. I figured I'd call Safe Step because I did the research and they have the best product and the best warranty.

They came out mainly to let me know how hard it would be to put a sit-down tub in my bath, which is a small bath. They also told me how much it would be to put one in my wife's bath.

I thought it'd be a lot more money because she has a triangular-shaped Jacuzzi tub in there, where the drain is out this way. It turned out it'd be cheaper to put one in there than the one where mine was. We just had a bathtub to pull out.

Talking to the guy, I said, "I don't really want a sit-down tub. I want a walk-in shower." He said, "We can do that, too." It was $14,000 to put the walk-in shower in my bathroom. I said, "Okay. Just do it." They did.

The guy came in and did a demo of the old bathtub, which was a lot of work because he had to take all the old tiles down. They were really nice. It wasn't cheap. He took all that out, cut the bathtub up in three pieces, took it out, and put the new shower in nine hours. So, I was really happy and I'm really happy with the shower. I use it twice a day.

Safe Step was really good. They did what they said they were gonna do. Also, I paid what they said they were gonna charge me. There were no estimates. They do firm bids. I like the shower. It's big.

The Safe Step representative was very informative and answered all our questions. If we needed anything, he gave us his personal cell phone number to contact him. He was wonderful.

When the installer got here, we discussed where we were gonna position the tub and how it was gonna work. He said that it might take two days, which it did. He said, "I hope we're on the same page." I said, "Yes, we are."

On the second day, I looked at the positioning that I talked about with the salesman and I didn't like it after it was already there. It wasn't totally installed, but he positioned it where we had talked about it. I didn't like it, so we moved it. I'm very pleased with the way it is.

He was an excellent installer, very pleasant to work with, and very informative. He showed me, both days, how to use it, what not to use and what to use. It was a very good experience.

I was questioning the length of the plug. I had a jet tub, so they didn't have to come in and do the electrical but the way that it was, the cord is only a foot and a half.

I understand they probably have an electrician come in most of the time, but they need to compensate for other people who have a jet tub like I do, instead of moving the plug or having to run wires everywhere to be able to have a longer cord. They removed the electrical box and just positioned it on the other side of the board, and it was fixed.

As far as the tub's features, they're very good. I like them. I've seen a little bit of a difference in helping the pain. What I really like is I had a jet tub, and it was like trying to crawl in and out of a regular bathtub. So, this is very nice because it's just a little step up in getting in.

I would like them to have a little bit more room in it as far as getting in and having to sit down. I'm a small person but if you had a lot bigger person trying to get in and out, it may be a lot more difficult for them.

I had to wait so long before my Safe Step shower was installed. I thought they had forgotten about me. It was a year ago in May that I purchased it and made my down payment but they just got it done a couple of months ago.

They gave me a discount for having to wait so long though. The installer did a beautiful job. I like the handheld wand.

We like the ease of use of our Safe Step tub. The installation was okay, but they had to come back and work again on the drain. It wasn't working as well as it should have, but it's good now.

We were looking for stuff to put into our bathroom and we looked at Safe Step. It was the one that my husband and I both liked. When we first started working with them and the gentleman came out and talked to us, we didn't qualify for them to help us with getting the loan.

They'd already given us all the information. We own our home. So, we've been talking about doing a refinance at the time the rates were down. We went through the VA, and that's how we got the money. So, then we recontacted the Safe Step guy. He came out here, and they redid everything.

I enjoy using our tub. My husband uses it and he uses the shower too. I like to just get in there with the jets.

The sales representative from Safe Step did a very good job. He was very informative. My only complaint is that I had an issue with it, and I wasn't able to use it for a while, and the service was very slow.

They didn't get back to me as promised when I called the service department to tell them the door handle wouldn't work and then the water was leaking from under the bottom.

They said that it would be from five to seven days before they will get back to me to even schedule an appointment to come and fix it. The five to seven days turned out to be more than two weeks. So, I was very unhappy about that.

I would've been okay with that if they had called me back and given me information instead of me keeping calling them. I'm satisfied with the service other than that, and they were here a couple of days ago. I like the different things that my tub can do. I'm really satisfied with the tub.

We had a tub installed in our rental house across the street, but we went with American Standard. After that one got installed, we decided we didn't much care for the company. So, we got in touch with Safe Step and we have been very satisfied with the tub, the workmanship, and everybody that has anything to do with them.

The installation was amazing. The installers were probably here for six hours. The one across the street is not as big as the one we had put in from Safe Step. It took them two days. The Safe Step guys tore everything out, cleaned all their mess up and they were really neat. They were polite as they could be. They were in and out in no time.

I don't use the tub as much as my husband does. I go for the shower, but about once a week, I use the Miracle Bubbles in it and those things are amazing.

My 92-year-old mother lives with us and it has really benefited her because she has bone-on-bone in her knees. Before we got this tub, she was bathing in the bathtub once a week. Now, she's in there every night taking a bath. She doesn't have any trouble with that at all. She uses the jets for her knees and she loves those.

My husband was having trouble getting in and out of the regular bathtub. So, it makes it a lot easier for him also and he loves the seat. He'll sit on the seat and take a shower.

Safe Step was the only one I could get anybody to work with. Their customer service people were very nice and professional.

The installers did the install in a day's time. It was very good service. They did a professional job. They cleaned up. I just don't like the shower curtain. It stands up too high in the shower. It's hard to keep the water from going outside the shower. Other than that, I love it. It's easy to get in and out of.

Safe Step was great. I like that their products were manufactured locally. The installation of my tub was fine. Their pipes from the tub to the in-house water pipes ended up with a leak and they had to come back and redo that, and the only trouble we had was when we first called to say it was leaking, they wanted to know nothing about it. It had to be our problem.

It took my husband probably six calls and threatening before finally someone called back and said, "Oh, okay, no, we'll send someone out." Their connection on the water pipe wasn't properly connected and that was where the leak was.

The main guy that handles all the installations sent the guys back again finally, but it was two days of stress because we thought they were not going to fix it, but they did. Overall, Safe Step talks a good game but didn't really follow up.

We really like the Safe Step tub that we got. The lady that sold us the unit was very nice. The installers did a good job considering the space that they had to put it in.

We have never met men that have better work ethics. They're so friendly, but they did not stop their work. They're very considerate and they cleaned up like you wouldn't even know that they're here.

The Safe Step rep explained everything to me, and let me make my own choice. He was very helpful. The installation was okay. The installer came on a Friday, and he found a problem with the pipes. So, he had to call the plumber who came on Saturday. The installer finished up everything that Saturday. I'm very satisfied with the product. I like it and I enjoy it.

I had the Safe Step products installed weeks ago. The guys were very polite. I liked them. They did the installation in a day.

I'm waiting for somebody to call me back because I'm having an issue with one of them. The showerhead on one of them, every time I use it, goes all the way up to the ceiling on its own, and water is everywhere.

I called on Monday. They said someone would call me to set up an appointment. For the price that I pay for these things, I need them fixed. So, I'm not happy right now.

Safe Step came in here and they did not stop until they had the tub installed. They explained how to use it. Overall, it was the nicest experience I've had with anybody that has come down here to do anything.

In some places, you would call and they would say, "Leave a message. We'll get back to you," and you would never hear anything from them.

Safe Step answered their phone right away and the salesman that came out and talked to us before we bought the tub acted like he knew a lot about what he was selling and he was very friendly and wasn't really pushy.

We really like the tub and it's a relief for me because my dad's 90 and you have to worry a lot about people falling when you get that age. It's easy for him to get in and out of and he really likes that.

The only thing is, when you get to be that age, you get a little confused about what knob to turn where. If I could make one comment on anything, it would be they should be labeled.

My Safe Step walk-in tub is working. It's not gonna cure anything, but it makes it easier to put up with my problem. I like the shower package, too. That was good. Everything went smoothly from the salesman arriving to them winding up. They were good.

I'm kinda surprised that the installers can do it all in a day. They rescheduled the time. That was at the end of one month. They called two weeks early and said they could come on and do it, and I told them to do it.

The lady that called forgot to call the electrician though. So, they came and got everything they could get done. Then the electrician came the next day. I live in an older house, and it took him a while to get the line run, but he did an excellent job.

The installers came back and finished up in about an hour and a half. So, it worked out all right, and I got it two weeks earlier than I thought I would.

I had called Safe Step and Jill came out here. She was very good. Right away, I felt like we were friends. My house was a wreck and she was very non-judgmental. She's a very sharp girl and she probably makes quite a bit of money, and that's good because she could really work those figures.

The consultation was fine. It's just I'm not really technical and there are a lot of things to figure out. When I get in there, I think about people that are older than me and I'm like, "I don't know how they would figure this out" because the way you turn some of the things on is very strange.

Then, it's a little bit hard for me to get in the door. I know there are people bigger than me. I can't just stand up. I have to sit down and work my legs around it.

Plus, the really bad thing is that they elevated it and they didn't tell me until they were already finished and leaving and they said, "Here's this paper you need to sign for where we elevated it." One of my main problems is stairs. I just can't step up a foot high step and that's how they made it.

When I step in there, I have a hard time. I really have to hold on. When I step out, it's a pretty tall step and I didn't expect that at all. In the paper, they show that woman walking out and it's about three inches tall. Mine is a foot tall and that's a little tall for me. I'm only gonna get older and weaker. So, I hope I can keep using it.

The two installers were here all day and they were very nice. They had to take a couple of doors off and I had some of those pocket things hanging on the backs of the doors and they took those down and they never complained. They were very professional. I really liked them.

I didn't have much cash and I try to give installers a little bit of a tip and all I had was a $20 bill. I knew that the one that did most of the work didn't like that. I said, "I'm sorry, this is all the cash I have. This will buy you all breakfast tomorrow."

They had to use a sledgehammer. I had a thing hanging on the wall that lights up. It's electrical and it had paraffin in it. When I went in there after they left, I saw that the paraffin had splashed all over the wall and the sink and they didn't mention that to me. I didn't notice it until after they were gone.

I do not expect them to clean it up, but they could have said, "We're sorry. This spilled all over here. We hit it with a sledgehammer."

Then, they took down a shower rod and they messed up the wallboard there and they just left it. I'm gonna have to put something over that. They should have told me that, too.

Other than those, they did a beautiful job and I'm enjoying the tub. I'm getting more used to it. I'm just worried that I spent so much money. They came down some, but that kind of bothers me when I look at it and there are a few things I'm not happy with about it.

Safe Step sent me a letter and said, "If you're happy, let us know. If you have any questions or complaints, call this number." I called that number and left them a message several times and they would not call me back.

Safe Step offered more for the price. They had a very nice sales rep. He was thorough. He told me a lot. He was easy to talk with.

The install went very smoothly. I had three gentlemen here, two of which were working on the tub and one was working on the electrical information stuff. They told me they'd have it done in one day, and I was amazed when they did. They were extremely organized.

Overall, we like everything about our Safe Step tub. Stepping in is easy and I love the seat in it. The Safe Step rep was really nice. The installation went well, too. Everything was perfect.

My Safe Step walk-in tub is alright. I was just looking for more. Still, I'm better with it than stepping over the tub. I take the shower. Sometimes I do bathe in it, but I do more showering in it. It's easy for me to go and get in it than I was to step over my tub to take a shower or a bath.

Safe Step's sales rep was awesome. It's just the company needs to take more time in explaining. Then they need to come back and recheck and make sure that you understand, to tell you one time, put it in, and tell you one time, give you the information, and that's it.

They need to follow up to make sure because the first time I got in it, water started getting all over my back and hitting the ceiling. They need to spend more time teaching you how to use it.

The installers were fine but after they left, I noticed how they forced the product in there, and they broke some of my walls and my closet too. They know they did it. It was obvious. Even if it was forced for them to get it in the space I had when they were sealing it to the floor, they should've fixed where it cracked my concrete leading to the closet next to it.

As far as the tub, it gives me a sense of comfort. I'm more relaxed. When I'm doing the tub, I do my little stretches and exercise in it, and I relax in it. I really love it. I need to get my hot water heater turned up for getting a little more hot water in it, but right now, with everything going up so high, can't do too much.

I don't like the Safe Step tub. It's not what I thought it was gonna be. I thought it was really bigger than what it is. If I'd known, I wouldn't have put that much money into it. I wish that I could take it out somehow.

Since having my Safe Step, I can take a bath or a shower by myself now and I do it safely. I like all of the features. Everything works so great. I love the product. I told my friends they need one.

My wife bought this tub for herself in our upstairs bathroom in 2014 and enjoyed it for 2 years then died. I take a shower in our downstairs bathroom.

I went through the tub’s monthly cleaning cycle a few times, but after a few months, I only used the cleaning cycle after I used the tub-about 4 times a year-remember I take showers.

The faucet started dripping-no big deal. The stopper flipper handle at the top came apart. It’s held in place with something like hardened putty which broke apart. OK. I can live with that.

The push button switch that starts the air pump that blows bubbles around the bottom of the tub stopped working. OK - so I’ll call and see what can be done. My first call was great. She said I had the Lifetime warranty so someone would contact me.

The next call was very rude and she blamed me for not following the monthly cleaning cycle as the thing that caused my stopper flipper to break and the leaky faucet and the defective air pump switch.

I’m 71 and couldn’t understand this lady so I asked to speak to her boss and she put me on hold then hung up on me.

I called back the following day and the lady explained that in 2014 when I bought mine, they offered only a limited warranty and while all parts are under warranty, there is a $174.00 per hour labor charge for them to come fix my faucet, or the flipper or switch.

She said they changed to include labor and parts in 2017. A few years after I bought mine. I feel foolish that I believed the salesman who said my tub had a lifetime warranty for as long as I lived in this house. Maybe he knew of the change coming because he told me I didn’t need to worry about anything.

I feel it was deceptive practice. Has anyone else been tricked by this ploy? Anyone want to join me in a deceptive practices targeting us senior citizens class action lawsuit? Email me at **.

I love my Safe Step tub. The man who came out is a terrific salesman. He didn't pressure me. He just talked to me and explained everything. I told him, "I already had my mind made up, but you clinched it for me."

They had two guys come out for the installation, and they were nice, polite and quiet. I didn't hear any hollering or carrying on as you hear with the people that are working in your house. They didn't make any racket and they certainly didn't make any mess. They took everything out with them.

As far as the tub, I like that I can get in and not worry about falling. I can sit down on the seat and I'm covered up with the water just about to my neck because I'm short. I'm not afraid to get in there.

The sales rep from Safe Step was very nice and she told me everything that I needed to do and showed me pictures. The installers were very nice as well. They were quiet. They did very well.

I love the product. The cleanup is great. They told me to put in white vinegar once a month, and it's not hard to do.

My legs are healing. I was getting a lot of sores on my legs, but I sit in the tub and use the bubbles and it's making my legs better. I have better days because of it. I used to worry about hitting my legs and worrying about what happens if I accidentally cut my legs, but it's doing really well.

When the Safe Step rep, Jack, came out to the house, he did an excellent job. I got the walk-in tub because there are a couple of us that live in the house and getting in the tub was not easy. I like the Jacuzzi and the bubbles on our Safe Step.

Safe Step came out to the house and told me that all of the product is made here in the USA. I liked the feature on the door that has the curve for the knee. Also, Safe Step had a couple of other features that other companies did not have.

The only thing is when they came out to deliver the tub, it was the smaller one and they asked me if I would prefer the larger one because I'm a little bit bigger. I said, "Well, sure, yeah."

I don't know why they didn't offer the larger one to start with because they had to take the tub back, and then three weeks later, they came and brought the other tub. I'm glad that they offered it when they came because it's a lot bigger.

I love my tub. I do wish that I could get in and not have to wait for it to fill up, but there's no way to do that. Other than that, it's like a little Jacuzzi. It's pretty big.

I was happy with what the lady from Safe Step who came out said. I was a little bit upset because they advertised that you get a free showerhead and all that, but I didn't get that. I also did have to add a new water heater. Other than those, the product helped me some. I like the warm water jets.

Safe Step had the best price. The installers were pretty good and courteous. They had to come back a couple of times. The lining around the bottom was coming up, and they left a hole behind the tub. They've been resolved now. Overall, the tub helps us. It's safer.

Safe Step's rep was very nice and professional. I love the final product. I like soaking in the tub. I like the jets. I'm not afraid of getting in and out of it.