Sears Home Warranty

Sears Home Warranty Review

The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade. The length of time these expensive items keep running well depends on use and maintenance. Home warranties cover the repair and replacement of systems likes air conditioning, plumbing, heating, electrical systems and others. As we explain in our Home Warranty Guide, these warranties do not replace homeowner’s insurance but protect you from sizable unexpected expenses.

Your home is probably your most valuable investment. Sears Home Warranty (underwritten by Cross Country Home Services) offers three types of home warranty plans to protect that investment. The Appliance Warranty plan covers up to 20 major appliances no matter their age, make, or model. Sears Home Warranty guarantees that if they cannot fix your appliance, they will replace it for you. The next level of coverage is the Systems Warranty plan which includes heating and air conditioning, plumbing, water heater, electrical system and more. Finally, the Whole House Warranty covers everything in both the Appliance Warranty and Systems Warranty. In addition to these three base plans, Sears Home Warranty can customize your coverage to meet your exact needs with add-on options.

Because Sears Home Warranty is part of the Sears brand that has been in business since 1886, they offer many benefits that other home warranty companies do not. For example, at no charge to you, Sears gives you two preventative maintenance checks on your heating and cooling systems each year. In addition to your warranty benefits, your plan includes membership in Shop Your Way, a promotional program for earning discounts at Sears, Kmart, and other retailers. With this membership, you receive free two-day shipping on many items that you can purchase.

While Sears Home Warranty plans are slightly more expensive than many other home warranty plans, they carry the trusted name of a long-established company along with a solid workmanship guarantee. Their value-packed packages are designed to give you peace of mind with generous coverage limits.

Pros
  • 180-day workmanship guarantee
  • Protection for more than 20 major appliances and systems
  • 24/7 support and customer service
  • Generous coverage cap of $10,000 per claim
  • Generous annual claim limit of $50,000
  • Two free yearly preventative maintenance checks (heating and cooling systems)
Cons
  • More expensive than most other home warranty plans
  • Limited time in the home warranty business

Sears Home Warranty Plans And Packages

A home warranty from Sears is one of the most expensive plans on the market, running $10 to $20 more a month than most of their competitors. However, when you choose a Sears Home Warranty package, you can expect a broad range of coverage, plus some extras other home warranty companies don’t offer.

Sears Appliance Warranty covers up to 20 appliances no matter their age, make, or model, including washing machine, clothes dryer, refrigerator, range, oven, dishwasher, microwave and trash compactor. Sears Home Warranty guarantees that if it cannot fix your appliance, it will replace it for you. You pay a service fee (or deductible) of $75 per visit with the appliance package and $50 per month for the warranty itself.

Sears System Warranty covers central heating and air conditioning, ductwork, plumbing, electrical, and other systems. You pay a service fee (or deductible) of $100 per visit with the systems warranty. This plan does not cover appliances but does offer a 25 percent discount on appliance repairs.

Sears Whole House Warranty provides the most comprehensive coverage and includes everything in both the Appliance Warranty and the Systems Warranty. This plan runs $70 per month, with a service fee of $100 per visit.

Sears Home Warranty Plans
Appliances Covered Whole House Plan Appliances Plan Systems Plan
Washer and Dryer
Refrigerator/Ice Maker
Range/CookTop/Oven
Exhaust Fan
Built-In Dishwasher and Microwave
Built-in Trash Compactor
Central Heating and Air
Ductwork
Faucets
Garbage Disposal
Plumbing Systems and Stoppages
Water Heater
Water Softener
Ceiling Fans
Electrical System
Garage Door Opener
Pre-existing Conditions
How It Works
Deductible (fee per service) $100 $75 $100
Cap Per Claim $10,000 $10,000 $10,000
Annual Cap $50,000 $50,000 $50,000
Service Request Limit None None None
Service Guarantee 180 Days 180 Days 180 Days
Hold on Claims 30 Days 30 Days 30 Days

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service requests you can make each year. Pre-screened, local service agents perform the inspections and work with a 180-day guarantee.

Cost-saving perks with each package include earning 15 percent back in points through the Shop Your Way program, 25 percent discounts on qualified repairs, and up to four $9.99 oil changes and four free tire rotations per year at a Sears Auto Center. Each oil change includes up to five quarts of Valvoline premium conventional oil and a $3.49 oil filter.

Besides these three base plans, Sears Home Warranty can extend your coverage to additional items such as pool and spa heaters, septic tank, sump pump, well, or standalone freezer. There is no cancellation fee, and you are only required to sign a one-year contract.

Sears Appliance Replacement

Sears Screenshot – Avg. Appliance Replacement Cost

How To Purchase A Sears Home Warranty

If you are interested in a Sears Home Warranty plan, you can start by requesting a free quote online. You can also call Sears for a quote or choose their web-based chat feature to communicate with an online sales representative.

What Consumers Say About Sears Home Warranty

While Sears has been in business for more than 130 years and is well-established in the service and repair industry, they have only been offering home warranty services since 2014. For this reason, customer reviews are scarce. Sears emphasizes trust and dependability, and for the most part, consumers don’t take exception to these claims.

Sears Holding Corporation, the parent company, has an A rating on Better Business Bureau with an accreditation since 1926. Their composite score is 3.47 out five stars base on 1,057 customer reviews.

Sears Home Warranty Q&A

  • Does a Sears Home Warranty cover older appliances?
    Yes, Sears promises to repair or replace your covered appliances no matter their age, make, or model. However, it is essential to carefully read the terms, conditions, and limitations in your sample contract after you request a quote. Covered items must be in good working condition at the time your contract begins. Non-covered charges may apply to specific repairs and replacements, and coverage may vary by state.

  • How does the replacement option work?
    If, during a service call, the covered item is determined not to be repairable or too expensive to repair, Sears may elect to replace the item with a new one of like kind.

  • What is the Shop Your Way program?
    One perk of a Sears Home Warranty is free membership in the Shop Your Way program, a promotional rewards program offered by Sears Holdings Management Corporation. You will receive rewards for buying products and services through the Shop Your Way website. As a Sears Home Warranty customer, you’ll earn an additional 15 percent back in Shop Your Way points on all eligible purchases at Sears, Kmart, Lands’ End, and other stores. Also, when you enroll in Shop Your Way, you’ll also receive free two-day shipping on many items.

  • Can I upgrade my Sears protection agreement to a Sears Home Warranty Plan?
    If you purchased a home appliance or other merchandise with a Sears Purchase Protect plan, that agreement cannot transfer to a Sears Home Warranty.

  • How do the preventative maintenance checks work?
    Your Sears Home Warranty entitles you to two preventive maintenance checks each year, one for your heating system in the fall and one for your air conditioning system in the spring.

Conclusion

Sears, a company that is well-established in the service and repair industry, has been offering home warranty plans since 2014. Their warranty packages are a good value at a slightly higher price compared to the competition. Given their level of benefits, long-standing reputation, and trusted name, Sears Home Warranty is a good choice if you’re looking for a value-packed package with high coverage limits and a workmanship guarantee.

Sears Home Warranty Reviews

Recent Reviews

March 04 2021 1:53AM

My family has been without a refrigerator for 2 weeks. Sears is insisting on a second opinion before replacing the unit. The first contractor came to our home 4 different times and could not repair it. Now they are sending someone else! I will NOT be renewing this service contract!

S G.
District Heights, MD
March 03 2021 1:26PM

Something has changed since purchasing my warranty. Paid $75 for the deductible 3 weeks ago and no one has contacted me about coming to repairing my services; washing machine. I'm done... Seem like scammers have taken over... All they can do is send me my $75 refund...

Liana M.
COLUMBIA, SC
February 27 2021 2:07PM

Horrible service! It takes forever just to speak to a representative to make a claim. They've tried too hard to automate their system but it's so flawed. When I try to make a claim online it tells me no techs are available and to call their hotline.

When I try to call the hotline it asks me to make the request online! And IF I finally get a rep they hardly help. They keep saying they'll pass my claim along for scheduling but no one ever does! Their dispatching system is garbage!

Matt H.
Riley, KS
February 26 2021 3:24AM

I agree with all the 1 star reviews, my experience was very similar. Waited for refrigerator repair for over two months, three tech visits later,-- finally it was obvious that it's not fixable, the warranty didn't cover replacement costs.

I am still waiting for partial refund for the repair expenses. Don't waste your money. You will be stuck with a broken refrigerator waiting for weeks for a tech to show up.

L W.
Everett, WA
February 25 2021 9:51AM

Very poor service almost a month to get my cloth washer repaired and not yet done. Schedule multiple service providers 2 of them diagnosed the same problem but they cannot repair the washer because it’s too much work.

And case manager rep is telling me they will keep sending me more providers until one of them will be capable to do the repair. It’s a jock. I have been paying them for years and when I need them they’re not there.

I wish there is less than one star to rate them at least -100. It’s a big fraud from Sears Home Warranty. I cannot wait till I see them and their employees are bankrupt. Don’t buy their policy. It’s a big scam.

Romil S.
Centrville, TN
February 24 2021 5:41PM

Took a month to receive parts (due to pandemic) for faulty washer. They canceled and rescheduled three follow up appointments that were scheduled weeks ahead for the repair, which is covered for the full repair Labor/materials on my policy.

The fourth appointment is today, which is now two months from initial repair call that found the issue. No Show in appointment window.

Called multiple times, no help, no communication back, and no way for rep to reach dispatch although they say they will try. Will not renew. They have completely failed.

Anita W.
STERLING, WV
February 23 2021 4:11PM

Dishwasher broke June 30. February 23 (8 months later) disabled since June. They said that it needs to have another replacement as well as the part we have been waiting for to be replaced.

I asked how can another part break if it hasn’t been able to turn on for eight months? I asked if I could install a temporary dishwasher while waiting at my expense and they said no.

Patti H.
Sturgeon Bay, WI
February 20 2021 12:55AM

Going to make this short and sweet, STAY AWAY! Customer service is very unhelpful. The sub-contractors they use are unreliable and unknowledgeable. Many would not even show, and I had to keep calling back to request a new company.

Once you sign, there is no turning back! When I tried to cancel the contract, they wanted over $500 as a fee, and my monthly plan is $69.99.

Frank M.
Las Vegas, NV
February 19 2021 8:14PM

Called for service on washer and dryer Jan 3.. they came out Jan 10..fixed the dryer. Had to order parts for washer.. Came out Weeks later put in the new barrel..but.. didn’t finish.. washer would not work.. Called every day for 8 days...on hold....

Finally got someone to answer and made appointment to have the work completed.. He came to the house drunk or high... started cursing on the porch..told us he was cancelling and left.. It is now Feb 19...

Still trying to get someone to talk..over 4 hours on hold.. or if they answer they hang up..WORST SERVICE ever! Disrespectful employees! What happened to Sears?? It used to be reliable! I’m 78..

Caroline R.
St Louis, MI
February 19 2021 5:51PM

All the below reviews are true. Hundreds of them. Horrible service and a total waste of money. Scam level. Interesting that the overall review hasn't been updated since October of last year.

It's not SEARS any longer folks. It's CINCH using the SEARS name. The company hides behind a firewall of "customer service" reps that are only there to give you the run around or just hang up on you.

If you are offered this or are researching home/appliance warranties DO NOT USE SEARS/CINCH.

Mike A.
Warrenton, WV
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