Sears Home Warranty

Sears Home Warranty Review

The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade. The length of time these expensive items keep running well depends on use and maintenance. Home warranties cover the repair and replacement of systems likes air conditioning, plumbing, heating, electrical systems and others. As we explain in our Home Warranty Guide, these warranties do not replace homeowner’s insurance but protect you from sizable unexpected expenses.

Your home is probably your most valuable investment. Sears Home Warranty (underwritten by Cross Country Home Services) offers three types of home warranty plans to protect that investment. The Appliance Warranty plan covers up to 20 major appliances no matter their age, make, or model. Sears Home Warranty guarantees that if they cannot fix your appliance, they will replace it for you. The next level of coverage is the Systems Warranty plan which includes heating and air conditioning, plumbing, water heater, electrical system and more. Finally, the Whole House Warranty covers everything in both the Appliance Warranty and Systems Warranty. In addition to these three base plans, Sears Home Warranty can customize your coverage to meet your exact needs with add-on options.

Because Sears Home Warranty is part of the Sears brand that has been in business since 1886, they offer many benefits that other home warranty companies do not. For example, at no charge to you, Sears gives you two preventative maintenance checks on your heating and cooling systems each year. In addition to your warranty benefits, your plan includes membership in Shop Your Way, a promotional program for earning discounts at Sears, Kmart, and other retailers. With this membership, you receive free two-day shipping on many items that you can purchase.

While Sears Home Warranty plans are slightly more expensive than many other home warranty plans, they carry the trusted name of a long-established company along with a solid workmanship guarantee. Their value-packed packages are designed to give you peace of mind with generous coverage limits.

Pros
  • 180-day workmanship guarantee
  • Protection for more than 20 major appliances and systems
  • 24/7 support and customer service
  • Generous coverage cap of $10,000 per claim
  • Generous annual claim limit of $50,000
  • Two free yearly preventative maintenance checks (heating and cooling systems)
Cons
  • More expensive than most other home warranty plans
  • Limited time in the home warranty business

Sears Home Warranty Plans And Packages

A home warranty from Sears is one of the most expensive plans on the market, running $10 to $20 more a month than most of their competitors. However, when you choose a Sears Home Warranty package, you can expect a broad range of coverage, plus some extras other home warranty companies don’t offer.

Sears Appliance Warranty covers up to 20 appliances no matter their age, make, or model, including washing machine, clothes dryer, refrigerator, range, oven, dishwasher, microwave and trash compactor. Sears Home Warranty guarantees that if it cannot fix your appliance, it will replace it for you. You pay a service fee (or deductible) of $75 per visit with the appliance package and $50 per month for the warranty itself.

Sears System Warranty covers central heating and air conditioning, ductwork, plumbing, electrical, and other systems. You pay a service fee (or deductible) of $100 per visit with the systems warranty. This plan does not cover appliances but does offer a 25 percent discount on appliance repairs.

Sears Whole House Warranty provides the most comprehensive coverage and includes everything in both the Appliance Warranty and the Systems Warranty. This plan runs $70 per month, with a service fee of $100 per visit.

Sears Home Warranty Plans
Appliances Covered Whole House Plan Appliances Plan Systems Plan
Washer and Dryer
Refrigerator/Ice Maker
Range/CookTop/Oven
Exhaust Fan
Built-In Dishwasher and Microwave
Built-in Trash Compactor
Central Heating and Air
Ductwork
Faucets
Garbage Disposal
Plumbing Systems and Stoppages
Water Heater
Water Softener
Ceiling Fans
Electrical System
Garage Door Opener
Pre-existing Conditions
How It Works
Deductible (fee per service) $100 $75 $100
Cap Per Claim $10,000 $10,000 $10,000
Annual Cap $50,000 $50,000 $50,000
Service Request Limit None None None
Service Guarantee 180 Days 180 Days 180 Days
Hold on Claims 30 Days 30 Days 30 Days

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service requests you can make each year. Pre-screened, local service agents perform the inspections and work with a 180-day guarantee.

Cost-saving perks with each package include earning 15 percent back in points through the Shop Your Way program, 25 percent discounts on qualified repairs, and up to four $9.99 oil changes and four free tire rotations per year at a Sears Auto Center. Each oil change includes up to five quarts of Valvoline premium conventional oil and a $3.49 oil filter.

Besides these three base plans, Sears Home Warranty can extend your coverage to additional items such as pool and spa heaters, septic tank, sump pump, well, or standalone freezer. There is no cancellation fee, and you are only required to sign a one-year contract.

Sears Appliance Replacement

Sears Screenshot – Avg. Appliance Replacement Cost

How To Purchase A Sears Home Warranty

If you are interested in a Sears Home Warranty plan, you can start by requesting a free quote online. You can also call Sears for a quote or choose their web-based chat feature to communicate with an online sales representative.

What Consumers Say About Sears Home Warranty

While Sears has been in business for more than 130 years and is well-established in the service and repair industry, they have only been offering home warranty services since 2014. For this reason, customer reviews are scarce. Sears emphasizes trust and dependability, and for the most part, consumers don’t take exception to these claims.

Sears Holding Corporation, the parent company, has an A rating on Better Business Bureau with an accreditation since 1926. Their composite score is 3.47 out five stars base on 1,057 customer reviews.

Sears Home Warranty Q&A

  • Does a Sears Home Warranty cover older appliances?
    Yes, Sears promises to repair or replace your covered appliances no matter their age, make, or model. However, it is essential to carefully read the terms, conditions, and limitations in your sample contract after you request a quote. Covered items must be in good working condition at the time your contract begins. Non-covered charges may apply to specific repairs and replacements, and coverage may vary by state.

  • How does the replacement option work?
    If, during a service call, the covered item is determined not to be repairable or too expensive to repair, Sears may elect to replace the item with a new one of like kind.

  • What is the Shop Your Way program?
    One perk of a Sears Home Warranty is free membership in the Shop Your Way program, a promotional rewards program offered by Sears Holdings Management Corporation. You will receive rewards for buying products and services through the Shop Your Way website. As a Sears Home Warranty customer, you’ll earn an additional 15 percent back in Shop Your Way points on all eligible purchases at Sears, Kmart, Lands’ End, and other stores. Also, when you enroll in Shop Your Way, you’ll also receive free two-day shipping on many items.

  • Can I upgrade my Sears protection agreement to a Sears Home Warranty Plan?
    If you purchased a home appliance or other merchandise with a Sears Purchase Protect plan, that agreement cannot transfer to a Sears Home Warranty.

  • How do the preventative maintenance checks work?
    Your Sears Home Warranty entitles you to two preventive maintenance checks each year, one for your heating system in the fall and one for your air conditioning system in the spring.

Conclusion

Sears, a company that is well-established in the service and repair industry, has been offering home warranty plans since 2014. Their warranty packages are a good value at a slightly higher price compared to the competition. Given their level of benefits, long-standing reputation, and trusted name, Sears Home Warranty is a good choice if you’re looking for a value-packed package with high coverage limits and a workmanship guarantee.

Sears Home Warranty Reviews

Recent Reviews

Featured Review
June 26 2019 4:09AM

We had a power outage of 18 hours here in Texas. When the power returned, our air conditioner didn't come on. I called Sears and was told to use the online scheduling tool and found the first available appointment was more than 2 weeks out. I called and after a lot of hassle got to talk to a live person.

Initially they said they couldn't help but when I insisted, they put me on hold and a super nice gentleman by the name of Christopher referred me to a fairly local (about a 45 minute drive) a/c repair company. When I called them, they could not have been nicer - even though it was six o'clock in the evening, they sent a couple of repairmen out and had us up and running by 7:30 that same evening.

Their name is Cool Effects by Larry out of Cooper, Texas and I could not have asked for more from them. And the reason we bought the warranty in the first place was because our ice maker stopped making ice several months ago and we were advised that we could save half the amount of repair and parts if we had the warranty. Super friendly, knowledgeable repair man as was the gentleman who came out and did our free spring a/c maintenance. I know there are a lot of negative reviews but my review is all positive.

Audri M.
Cumby, TX
September 25 2021 3:39PM

I have a Home Warranty with them. Generally, in the past, I used to have good experiences with their claim services. Not anymore! Now, they are like a totally different business entity in an extremely bad way.

Under the name Sears, 3-4 different sublet-companies handle a claim, passing the buck to each other, showing a total lack of any honesty/integrity - no kidding. You have to experience it to believe it! I am looking for a better company. Hopefully, I could find one.

Jeremiah R.
Chicago, IL
September 24 2021 8:42PM

Too computerized letting customers know they don't matter. Too hair splitting. They would not repair or replace my oven. The problem changed as I talked with different reps, and sometimes even within one conversation.

It's either mechanical or not mechanical but structural. When I asked what structural meant the rep explained that if a refrigerator motor went out, that was covered, but if the door was faulty, that was structural and not covered because the door was not integral to the operation of the refrigerator.

They leave you on hold too long. The rep above called me to discuss the dispute email I made. The call is ongoing as I type. I've been on hold for half an hour total call time 55 minutes and counting.

Too random. They send whoever, whatever company, is next on their list in your area. Too inconsistent. One time they didn't show up at all. I had to call to reschedule. One time they showed up 5 hours early.

Too impersonal. They send out text messages asking if the job was done to your satisfaction before the job is done. Or they want to know if the tech showed up.

They should check that on their end and not use that tech if they don't trust them that much. It's been a hour and 2 minutes now. I'm hanging up.

Me L.
Riverside, CA
August 28 2021 1:22AM

I have just finished reading so much negative reports from Sears Home Warranty and Cinch Home service, makes me feel that it is not even worth writing another review because apparently the Sears services is still deteriorating.

July 2016 bought top of the line Kenmore Elite refrigerator. First repair: November 2019 Refrigerator Compressor, refrigerator filter drier, evaporator and condenser coil were all replaced on Manufacturer warranty. It took three weeks to get the refrigerator fix.

I had the Master protection plan so it cost me nothing, I was reimbursed for food spoilage, and renting a refrigerator. (This part was good but much inconvenience because it was Thanksgiving week).

July 2020, again the condenser and compressor went bad, It was covered on the manufacturer warranty, it took three weeks to get this fix, however, I had to purchase a small refrigerator that (I know use in the garage) while I waited for repair.

I had to pay co-pay of $75 and $574 for the labor. From August 2020 through January 2021, I open several work orders because the fridge was not cooling, and accumulating lots of ice under the deli tray that was clogging the cooling circulatory system.

I use a hand hair drier to melt the ice and cleaning up the melted water every weekend because the evaporating system was not working as designed. When ever the tech came to fix it, he will remove the inner back panel and remove large blocks of ice.

He stated the the defrost was not working. Moving forward, with several technicians, one was smart enough to replace the mother board and sensor.

On April 2021, again I open work order for reoccurring problem, and another technician after realizing that all the components has been replaced, there was nothing else that could be done and decided that the refrigerator was unrepairable and he will call it in for replacement.

The tech advised not to purchase another Kenmore or any brand Sears was selling because they have had lots of complains from customers.

Since April to today August 27, I have been having so much problem getting anyone from customer service to give me a direct answer or make me understand why this is taking so long to resolve, they will not allow me to talk to a supervisor.

Each time I call for the past 4 months, I will get someone different on the phone. The clerks are trained to be polite on the phone. I got to realize in May that the information from the techs was not been entered into the computer.

In July after several calls and threatening to involve my lawyer, I was told that the information was finally entered and a decision to replace the refrigerator or cash value will be determined, by case management.

I will request a supervisor name and number for follow-up, some of the clerks will not provide that info, and others will provide a phone number and extension but the extension always never work.

I ask why have I not been contacted concerning progress with my case... all customer service will say, is "I feel your frustration but we cannot give you an answer on that issue."

I informed customer services that I have been waiting since April 19,2021 for a replacement, and all I have been getting is excuses to date. I decided to spend my money and purchase a new refrigerator to replace the Kenmore Elite with a General Electric better quality.

Know we are at the end of August, and I have not gotten any satisfaction. Sears is not holding up to their side of the contract. Sears Home Warranty and Cinch Home Service emphasizes Trust and Dependability, "if it cannot be fix, it will be replace"...

The only thing is that they left out how long it will take, or honor customer satisfaction. The protection plan states: "Worry -free coverage, Replacement guarantee-if we can't fix it, we'll deliver and install a new one, Service promise- we'll fix it on our first service visit".

I strongly feel that their service are deceptive practices, because people will give up. It is now time for my lawyer to look into what I feel is deceptive practice. My wife name is on the contract, however, I take care of all our home financial concerns.

Jaime H.
Rowlett, TX
August 20 2021 4:34PM

Do not pay for this warranty!! WARNING!! It takes over a month to get a tech to come out to fix something.

They send several text messages confirming the appt then the day of the actual appt they call from a 1-800# and if you don’t pick up the message says to call back and reschedule.

30 minutes after that you get a text message stating the tech is on their way only to not show up so you have to call and make ANOTHER appt yet another month out. I questioned if this is even a legit company. The customer service agent assured my they were.

I would NEVER pay the $600 for this service or lack of service had I known it would be this difficult. When you call, you’re on hold forever but the customer service people on the phone are very nice which is good.

Julie L.
Shawnee, KS
July 20 2021 7:13PM

Sears Home Warranty has lately been taking long periods of time to complete repairs on our appliances. The first three service calls we arranged were handled fairly quickly, but a remedial fix for our range, which required a kit-type connecting wire to the electric burner, took over a month.

I might add that Sears now collects the deductible fee ($100.00) prior to a technician being dispatched, so they've got your money, and they should honor their agreement. There's also a problem contacting Sears Home Warranty.

Their phone banks are choked with calls, apparently, and you're going to listen to literally hours of elevator music before an agent answers your call, and there's no guarantee you'll be successful.

I tried emailing them, and even that form of contact has significant delays: The automatic response to email inquiries tells you they're jammed with customer communications.

Now we're waiting for a repair of our clothes washer, and it appears more weeks will pass before that issue is resolved. We're on our third load of dirty clothes being carted to a local laundromat. That's not what I expected from a company like Sears.

David B.
Sacramento, CA
June 23 2021 8:26PM

I purchased a Sears Master Protection Plan when I purchased Sears top of the line Refrigerator. I called for repair and the repairman declared that my refrigerator had an unrepairable manufacture defect.

A second repairman came out to recheck the problem and agreed it was unrepairable. In March 2021, I submitted several claims for a replacement refrigerator. As of today, June 23, 2021 Sears has not honored my Master Service Plan Agreement.

Several representatives have promised a replacement my refrigerator within 5 days. They have refused to give me the contact information for their Manager.

They refuse to send any written communication and now they are claiming their computers are down. I plan to alert the media if they do not satisfy my service agreement.

Sandra P.
Atlanta, GA
June 22 2021 11:27PM

We called Sears to look at our dishwasher. Came out and said it can't be fixed. He said. "They will contact you in 48 hrs." That was 2 weeks ago. Called every day and told us the computer system was down. Lying to me every day. So I went and bought another one! I will never use sears again!!!

Margaret J.
Jackson, TN
June 21 2021 7:55PM

In Florida, the Sears Warranty issues are handled by Cinch. Cinch is the next best thing to a scam. I waited over a week to get my A/C fixed...and that's with a medical emergency. I wound up calling a local company to fix the issue because Cinch is a joke.

All they want is your monthly fee. When the time comes to request service, good luck! Buyer beware! Do NOT do business with Cinch.

Another con is that if you ever have an issue at night or weekends, forget it. They don't work 25/7/365. This is a most horrible company. Get your family a reputable, professional company.

Tere F.
PEMBROKE PNES, FL
June 17 2021 8:33PM

My air condition went out so I called an air condition technician and then I called Sears. The first Technician told me I needed a new air conditioner because my air condition was at least 14 years old.

Sears decided to replace a part and charge me 1,425 for thing not cover on the warranty. I just couldn't understand why would you put a new part into an old air condition.

The part take 21 days to be delivered my house is also flooded because of the air condition water had back up. It’s 90 degrees outside too. Their Customer Service get an F. Hard to get in touch with them.

Rose E.
Lithonia, GA
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