Sears Home Warranty Review

The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade. The length of time these expensive items keep running well depends on use and maintenance. Home warranties cover the repair and replacement of systems likes air conditioning, plumbing, heating, electrical systems and others. As we explain in our Home Warranty Guide, these warranties do not replace homeowner’s insurance but protect you from sizable unexpected expenses.

Your home is probably your most valuable investment. Sears Home Warranty (underwritten by Cross Country Home Services) offers three types of home warranty plans to protect that investment. The Appliance Warranty plan covers up to 20 major appliances no matter their age, make, or model. Sears Home Warranty guarantees that if they cannot fix your appliance, they will replace it for you. The next level of coverage is the Systems Warranty plan which includes heating and air conditioning, plumbing, water heater, electrical system and more. Finally, the Whole House Warranty covers everything in both the Appliance Warranty and Systems Warranty. In addition to these three base plans, Sears Home Warranty can customize your coverage to meet your exact needs with add-on options.

Because Sears Home Warranty is part of the Sears brand that has been in business since 1886, they offer many benefits that other home warranty companies do not. For example, at no charge to you, Sears gives you two preventative maintenance checks on your heating and cooling systems each year. In addition to your warranty benefits, your plan includes membership in Shop Your Way, a promotional program for earning discounts at Sears, Kmart, and other retailers. With this membership, you receive free two-day shipping on many items that you can purchase.

While Sears Home Warranty plans are slightly more expensive than many other home warranty plans, they carry the trusted name of a long-established company along with a solid workmanship guarantee. Their value-packed packages are designed to give you peace of mind with generous coverage limits.

Pros
  • 180-day workmanship guarantee
  • Protection for more than 20 major appliances and systems
  • 24/7 support and customer service
  • Generous coverage cap of $10,000 per claim
  • Generous annual claim limit of $50,000
  • Two free yearly preventative maintenance checks (heating and cooling systems)
Cons
  • More expensive than most other home warranty plans
  • Limited time in the home warranty business

Sears Home Warranty Plans And Packages

A home warranty from Sears is one of the most expensive plans on the market, running $10 to $20 more a month than most of their competitors. However, when you choose a Sears Home Warranty package, you can expect a broad range of coverage, plus some extras other home warranty companies don’t offer.

Sears Appliance Warranty covers up to 20 appliances no matter their age, make, or model, including washing machine, clothes dryer, refrigerator, range, oven, dishwasher, microwave and trash compactor. Sears Home Warranty guarantees that if it cannot fix your appliance, it will replace it for you. You pay a service fee (or deductible) of $75 per visit with the appliance package and $50 per month for the warranty itself.

Sears System Warranty covers central heating and air conditioning, ductwork, plumbing, electrical, and other systems. You pay a service fee (or deductible) of $100 per visit with the systems warranty. This plan does not cover appliances but does offer a 25 percent discount on appliance repairs.

Sears Whole House Warranty provides the most comprehensive coverage and includes everything in both the Appliance Warranty and the Systems Warranty. This plan runs $70 per month, with a service fee of $100 per visit.

Sears Home Warranty Plans
Appliances Covered Whole House Plan Appliances Plan Systems Plan
Washer and Dryer
Refrigerator/Ice Maker
Range/CookTop/Oven
Exhaust Fan
Built-In Dishwasher and Microwave
Built-in Trash Compactor
Central Heating and Air
Ductwork
Faucets
Garbage Disposal
Plumbing Systems and Stoppages
Water Heater
Water Softener
Ceiling Fans
Electrical System
Garage Door Opener
Pre-existing Conditions
How It Works
Deductible (fee per service) $100 $75 $100
Cap Per Claim $10,000 $10,000 $10,000
Annual Cap $50,000 $50,000 $50,000
Service Request Limit None None None
Service Guarantee 180 Days 180 Days 180 Days
Hold on Claims 30 Days 30 Days 30 Days

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service requests you can make each year. Pre-screened, local service agents perform the inspections and work with a 180-day guarantee.

Cost-saving perks with each package include earning 15 percent back in points through the Shop Your Way program, 25 percent discounts on qualified repairs, and up to four $9.99 oil changes and four free tire rotations per year at a Sears Auto Center. Each oil change includes up to five quarts of Valvoline premium conventional oil and a $3.49 oil filter.

Besides these three base plans, Sears Home Warranty can extend your coverage to additional items such as pool and spa heaters, septic tank, sump pump, well, or standalone freezer. There is no cancellation fee, and you are only required to sign a one-year contract.

Sears Appliance Replacement

Sears Screenshot – Avg. Appliance Replacement Cost

How To Purchase A Sears Home Warranty

If you are interested in a Sears Home Warranty plan, you can start by requesting a free quote online. You can also call Sears for a quote or choose their web-based chat feature to communicate with an online sales representative.

What Consumers Say About Sears Home Warranty

While Sears has been in business for more than 130 years and is well-established in the service and repair industry, they have only been offering home warranty services since 2014. For this reason, customer reviews are scarce. Sears emphasizes trust and dependability, and for the most part, consumers don’t take exception to these claims.

Sears Holding Corporation, the parent company, has an A rating on Better Business Bureau with an accreditation since 1926. Their composite score is 3.47 out five stars base on 1,057 customer reviews.

Sears Home Warranty Q&A

  • Does a Sears Home Warranty cover older appliances?
    Yes, Sears promises to repair or replace your covered appliances no matter their age, make, or model. However, it is essential to carefully read the terms, conditions, and limitations in your sample contract after you request a quote. Covered items must be in good working condition at the time your contract begins. Non-covered charges may apply to specific repairs and replacements, and coverage may vary by state.

  • How does the replacement option work?
    If, during a service call, the covered item is determined not to be repairable or too expensive to repair, Sears may elect to replace the item with a new one of like kind.

  • What is the Shop Your Way program?
    One perk of a Sears Home Warranty is free membership in the Shop Your Way program, a promotional rewards program offered by Sears Holdings Management Corporation. You will receive rewards for buying products and services through the Shop Your Way website. As a Sears Home Warranty customer, you’ll earn an additional 15 percent back in Shop Your Way points on all eligible purchases at Sears, Kmart, Lands’ End, and other stores. Also, when you enroll in Shop Your Way, you’ll also receive free two-day shipping on many items.

  • Can I upgrade my Sears protection agreement to a Sears Home Warranty Plan?
    If you purchased a home appliance or other merchandise with a Sears Purchase Protect plan, that agreement cannot transfer to a Sears Home Warranty.

  • How do the preventative maintenance checks work?
    Your Sears Home Warranty entitles you to two preventive maintenance checks each year, one for your heating system in the fall and one for your air conditioning system in the spring.

Conclusion

Sears, a company that is well-established in the service and repair industry, has been offering home warranty plans since 2014. Their warranty packages are a good value at a slightly higher price compared to the competition. Given their level of benefits, long-standing reputation, and trusted name, Sears Home Warranty is a good choice if you’re looking for a value-packed package with high coverage limits and a workmanship guarantee.

Sears Home Warranty Reviews

Recent Reviews

March 14 2019 11:02AM

I am very frustrated with my Sears Home Warranty plan. The customer service center for home repair visits is in the Philippines! When a Sears repairman fails to show-up, which has happened to me several times in the last two months, there is absolutely no way to contact to local repair dispatcher or repairman for information. This week I waited for four hours for my repair person. When they didn’t show up, I called the Sears Customer Service Center. Being in the Philippines, they had absolutely no information from my local service provider as to why my repair man was a no show. They refused to call or to allow me to call the local dispatcher for information. Instead they sent a message to the serviceman to call before arrival, I was advised to wait at home for two and a half more hours after my scheduled repair window. In order to do so I had to leave my daughter stranded in town, because I couldn’t leave home to pick her up. Two a half hours pass and still no one showed up. I called the Philippines again and was told that the repairman stated “Not home” as the reason he didn’t show up. I was home for over 6.5 hours waiting for the repairman, who never tried to contact me by phone once during the day to tell me when he was going to arrive or that he was there. If Sears thinks that good customer service for local repairs can be conducted from a service center half way around the world with no real time contact with the local repair agency, then they are sadly mistaken.

Karla L.
New Lebanon, NY
March 13 2019 6:16PM

My seller was not bad but seemed he did not have all his info in front of him such as my account validity. He wasn't aware if we had a Sears credit card and seemed to be shifting towards not caring to check if I didn't want to hold. He did check but it just seems there is an independent company handling Sear warranty's with no access So everything went fine after that... until... I asked him to email and he did. When I printed this warranty exclusions which is normal and ( Including Arbitration Clause) which then meant I have no recourse to litigation. Probably not necessary Sears has always been Solid. I pressed print and low and behold I received a SIXTEEN PAGE DOCUMENT. Now my printer is low on ink. I am not happy.

Rosa L.
Eight Mile, AL
March 10 2019 1:19AM

SEARS HOME WARRANTY We have not been successful in obtaining satisfaction with services provided by a company called SEARS HOME WARRANTY. I called them on yesterday due to problems with our furnace. It was working when they arrived but, it would only run on high. I had called them the previous week because it had shut down during a really cold period. They told me at that time that they could not come until March 5th. Due to my husband's illness and the extreme cold, I called another company who came and got it running. I called Sears Home Warranty back as the other company cited several problems. However, the furnace was working albeit only on high. I called Sears letting them know that I was having problems. They gave me an appointment for March 8. They came out, I told them the furnace would only work on high. They said they checked the system and found no problems. However, I discovered when they left, the system would not come on. I called Sears today explained what happened. The lady stated she would waive service fee for someone else to come. I called the provider to discover fee not waived. Called Sears back and asked to speak to someone who can address the issue, customer services transferred me knowing that office was closed. This story will continue but this definitely not a good look for SEARS HOME WARRANTY SERVICES. I will keep you posted as when I see something, I will say something!

Jack H.
CORDOVA, TN
March 09 2019 4:25PM

I have never experienced such pathetic lack of service from Sears. I called in on Thursday for a leaking hot water heater. I have spoken to at least eight people from Sears regarding this job. They sent the job to someone who doesn’t work on hot water heaters. I called back yesterday morning. They would ‘expedite ‘ the case. Saturday morning now. I called back, having hear nothing from them. Spoke to supervisor named Sharon. Nothing much to offer me except that she will have them expedite this case. It could take another FORTY EIGHT hours.

Hasmukhben A.
Winnetka, CA
March 09 2019 3:30PM

I spent over $7000 at the Burlington, MA store for appliances in the summer of 2017. (The sales rep assured me Sears would not be closing its Burlington Store--it closed less than a year later.) Sears held the appliances until Dec. 17 until Dec. when the kitchen was completed and delivered them late Dec. 2017. Each appliance was Elite--top of the line. I have had problems first with the microwave after 8 mos of use was told the warranty had run out since I purchased the appliances in July 2017 even though I had used the microwave for only 9 mos. Worse, the dishwasher failed this January, 2019. Sears Service referred a repairman to check it--$100.00 for the visit... He said the console was gone and would cost $489 to repair--meanwhile trying to sell me a Sears Warranty for all of the appliances ($800+) (for appliances which will probably be ready for the junk heap soon as well.) He never mentioned that there was a warranty on the part--even though I told him the machine had lasted only one year. I declined the repair as I wanted to check on the warranty. I immediately called Sears to check on the warranty as the Kenmore Dishwasher Appliance book states there is a two-year warranty on parts for my Elite Kenmore dishwasher. I was referred finally to the Warranty Department whose rep told me the only way to see if the warranty was valid was to have the repairman come back for another $100.00 dollars! --Even though I had just quoted from the Kenmore dishwasher manual and had supplied all model and serial numbers for the machine. Outrageous and illogical! I tried connecting with other Sears customer service reps (all in the Philippines--none local or even in the US) who were of no help whatsoever. What kind of a company is this!

Patricia C.
Winchester, MA
March 08 2019 9:26PM

I have had every single service completed on time and all for the deductibles $100 each for 2018. Water heater replaced. Garbage disposal replaced. Kitchen faucet replaced. Stove controls replaced. Refrigerator lights replaced. Shower/tub valve faucet replaced. Never a problem. Turner Plumbing. Sears Home Appliance repair teams. All were pros. Jacksonville Florida.

JOHN W.
JACKSONVILLE, FL
March 08 2019 6:29PM

Washer repair It took a week to get an appointment. Then it took a week for the parts to come. No show on the repair person for the scheduled date to put parts in. Customer service is in the Philippines and after several calls I’m still sitting on 3 weeks of dirty laundry.

Sandi C.
Eatonton, GA
March 08 2019 4:01PM

Worst thing I ever did. Horrible time setting up service, the tech guys were always good, But the company is terrible. I was told there was no charge to cancel the service plan, then when I tried there was an unreasonable fee. Just don't do it.

Earl C.
REHOBOTH, MA
February 28 2019 4:15PM

Ridiculous Warranty. They don't show up, don't call back and don't follow up all they do is send a bill! I don't know about any other warranty service but don't waste your time or money with Sears. They simply don't do as advertised at all.

Samuel K.
Merrill, MI
February 26 2019 1:53AM

I tried for approx 3 months to get my washer repaired properly. I finally gave up and bought my washer myself. This policy is worthless. I’ve never experienced incompetence at this level. First you deal with a cross Country who handles all claims. Forget getting anything from Sears it’s like they went Ghost. The warranty company makes appts that are not kept and then when you get a part it’s refurbished. I even took to Twitter in hopes of reaching Sears !! I did get a customer service representative who promised to help but did not. I’m demanding all moneys I’ve paid to them. The broke part should not count as a service... I am so disgusted I can’t even find words. They are not the Sears we use to know.

Cindy H.
Columbus, MS
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