Sears Home Warranty
Caption: Sears Home Warranty

Sears Home Warranty Review

The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade. The length of time these expensive items keep running well depends on use and maintenance. Home warranties cover the repair and replacement of systems likes air conditioning, plumbing, heating, electrical systems and others. As we explain in our Home Warranty Guide, these warranties do not replace homeowner’s insurance but protect you from sizable unexpected expenses.

Your home is probably your most valuable investment. Sears Home Warranty (underwritten by Cross Country Home Services) offers three types of home warranty plans to protect that investment. The Appliance Warranty plan covers up to 20 major appliances no matter their age, make, or model. Sears Home Warranty guarantees that if they cannot fix your appliance, they will replace it for you. The next level of coverage is the Systems Warranty plan which includes heating and air conditioning, plumbing, water heater, electrical system and more. Finally, the Whole House Warranty covers everything in both the Appliance Warranty and Systems Warranty. In addition to these three base plans, Sears Home Warranty can customize your coverage to meet your exact needs with add-on options.

Because Sears Home Warranty is part of the Sears brand that has been in business since 1886, they offer many benefits that other home warranty companies do not. For example, at no charge to you, Sears gives you two preventative maintenance checks on your heating and cooling systems each year. In addition to your warranty benefits, your plan includes membership in Shop Your Way, a promotional program for earning discounts at Sears, Kmart, and other retailers. With this membership, you receive free two-day shipping on many items that you can purchase.

While Sears Home Warranty plans are slightly more expensive than many other home warranty plans, they carry the trusted name of a long-established company along with a solid workmanship guarantee. Their value-packed packages are designed to give you peace of mind with generous coverage limits.

Pros
  • 180-day workmanship guarantee
  • Protection for more than 20 major appliances and systems
  • 24/7 support and customer service
  • Generous coverage cap of $10,000 per claim
  • Generous annual claim limit of $50,000
  • Two free yearly preventative maintenance checks (heating and cooling systems)
Cons
  • More expensive than most other home warranty plans
  • Limited time in the home warranty business

Sears Home Warranty Plans And Packages

A home warranty from Sears is one of the most expensive plans on the market, running $10 to $20 more a month than most of their competitors. However, when you choose a Sears Home Warranty package, you can expect a broad range of coverage, plus some extras other home warranty companies don’t offer.

Sears Appliance Warranty covers up to 20 appliances no matter their age, make, or model, including washing machine, clothes dryer, refrigerator, range, oven, dishwasher, microwave and trash compactor. Sears Home Warranty guarantees that if it cannot fix your appliance, it will replace it for you. You pay a service fee (or deductible) of $75 per visit with the appliance package and $50 per month for the warranty itself.

Sears System Warranty covers central heating and air conditioning, ductwork, plumbing, electrical, and other systems. You pay a service fee (or deductible) of $100 per visit with the systems warranty. This plan does not cover appliances but does offer a 25 percent discount on appliance repairs.

Sears Whole House Warranty provides the most comprehensive coverage and includes everything in both the Appliance Warranty and the Systems Warranty. This plan runs $70 per month, with a service fee of $100 per visit.

Sears Home Warranty Plans
Appliances Covered Whole House Plan Appliances Plan Systems Plan
Washer and Dryer
Refrigerator/Ice Maker
Range/CookTop/Oven
Exhaust Fan
Built-In Dishwasher and Microwave
Built-in Trash Compactor
Central Heating and Air
Ductwork
Faucets
Garbage Disposal
Plumbing Systems and Stoppages
Water Heater
Water Softener
Ceiling Fans
Electrical System
Garage Door Opener
Pre-existing Conditions
How It Works
Deductible (fee per service) $100 $75 $100
Cap Per Claim $10,000 $10,000 $10,000
Annual Cap $50,000 $50,000 $50,000
Service Request Limit None None None
Service Guarantee 180 Days 180 Days 180 Days
Hold on Claims 30 Days 30 Days 30 Days

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service requests you can make each year. Pre-screened, local service agents perform the inspections and work with a 180-day guarantee.

Cost-saving perks with each package include earning 15 percent back in points through the Shop Your Way program, 25 percent discounts on qualified repairs, and up to four $9.99 oil changes and four free tire rotations per year at a Sears Auto Center. Each oil change includes up to five quarts of Valvoline premium conventional oil and a $3.49 oil filter.

Besides these three base plans, Sears Home Warranty can extend your coverage to additional items such as pool and spa heaters, septic tank, sump pump, well, or standalone freezer. There is no cancellation fee, and you are only required to sign a one-year contract.

Sears Appliance Replacement

Sears Screenshot – Avg. Appliance Replacement Cost

How To Purchase A Sears Home Warranty

If you are interested in a Sears Home Warranty plan, you can start by requesting a free quote online. You can also call Sears for a quote or choose their web-based chat feature to communicate with an online sales representative.

What Consumers Say About Sears Home Warranty

While Sears has been in business for more than 130 years and is well-established in the service and repair industry, they have only been offering home warranty services since 2014. For this reason, customer reviews are scarce. Sears emphasizes trust and dependability, and for the most part, consumers don’t take exception to these claims.

Sears Holding Corporation, the parent company, has an A rating on Better Business Bureau with an accreditation since 1926. Their composite score is 3.47 out five stars base on 1,057 customer reviews.

Sears Home Warranty Q&A

  • Does a Sears Home Warranty cover older appliances?
    Yes, Sears promises to repair or replace your covered appliances no matter their age, make, or model. However, it is essential to carefully read the terms, conditions, and limitations in your sample contract after you request a quote. Covered items must be in good working condition at the time your contract begins. Non-covered charges may apply to specific repairs and replacements, and coverage may vary by state.

  • How does the replacement option work?
    If, during a service call, the covered item is determined not to be repairable or too expensive to repair, Sears may elect to replace the item with a new one of like kind.

  • What is the Shop Your Way program?
    One perk of a Sears Home Warranty is free membership in the Shop Your Way program, a promotional rewards program offered by Sears Holdings Management Corporation. You will receive rewards for buying products and services through the Shop Your Way website. As a Sears Home Warranty customer, you’ll earn an additional 15 percent back in Shop Your Way points on all eligible purchases at Sears, Kmart, Lands’ End, and other stores. Also, when you enroll in Shop Your Way, you’ll also receive free two-day shipping on many items.

  • Can I upgrade my Sears protection agreement to a Sears Home Warranty Plan?
    If you purchased a home appliance or other merchandise with a Sears Purchase Protect plan, that agreement cannot transfer to a Sears Home Warranty.

  • How do the preventative maintenance checks work?
    Your Sears Home Warranty entitles you to two preventive maintenance checks each year, one for your heating system in the fall and one for your air conditioning system in the spring.

Conclusion

Sears, a company that is well-established in the service and repair industry, has been offering home warranty plans since 2014. Their warranty packages are a good value at a slightly higher price compared to the competition. Given their level of benefits, long-standing reputation, and trusted name, Sears Home Warranty is a good choice if you’re looking for a value-packed package with high coverage limits and a workmanship guarantee.

Sears Home Warranty Reviews

Recent Reviews

Featured Review
April 24 2018 2:31PM

Sears Home Services is NOT a service provider. It is an insurance policy that makes a phone call to an authorized provider and charges you $75 as your co-pay. We paid $39.99 for 7 months before we made our first service claim. Our microwave oven repair was scheduled for an appointment in 10 days (ridiculous). They called on the 10th day to reschedule 13 days later! Then on the day of that appointment, they scheduled for 14 days later!!! A total of 37 days after my call for service and there was no guarantee they would come then. When I canceled all they would refund was 1 month of service. Dont waste your time and money.

Allen W.
September 18 2020 9:15PM

Terrible. They do not do anything they say. We got this home warranty in July 2019. I called in December 2019 just to ask a question. 5 phone calls (hung up on 4X) and finally got a call back from a supervisor who did not have the answer.

In early January 2020 - filed a claim for my washer to be fixed. It took 4 visits spanning 6 weeks and 5 techs to finally complete the service.

The 2nd tech argued with me (the customer) on every thing about the service call - from what needed to be done right down to refusing to complete the job. He started this terrible service by berating his other employee who did not arrive 15 minutes ahead of schedule like he did.

I had to call back and schedule again because he refused to put in one of the parts. He also took my card and swiped it on his phone allegedly to pay the service deductible of $100 - I later received a bill.

The payment had thankfully been reversed but we were late in payment because of this. We canceled our policy in July of 2020. Again we experienced a runaround on the phone. We got argument after argument and finally we were told they would cancel for a fee of $2.95.

That charge went through, then was reversed and a full charge for plan payment of $69.99 was put through. Immediately (minutes) after that reversal\payment we received 4 fraudulent charges on that card account and we shut it down.

We have attempted multiple times via e-mail, phone calls and mail to get them to return our money to us and cancel our contract.

Today's call I got told I was not authorized on the account that I was always authorized on and that the agent was present at the July cancelation call so he couldn't cancel the policy and my husband had to call him.

When I asked for a direct line to him he just kept repeating my husband had to call. He finally refused to give me a direct line to him claiming they do not have extensions at the call center.

I know this is fraudulent as I have had extensions given to me before. This is just one more runaround to avoid canceling the contract. Thankfully we blocked and stopped the account they were debiting out of or they would still be taking money.

Barbara O.
Clearwater, FL
September 18 2020 1:54AM

I don’t even know where to start after reading all these bad reviews, but here goes. I first called I think was in May 2020. Called for service on my fridge, they said it would be 10 days, the tech came out.

Said he had to order the part for me to call them when the part came in which, after I call them to set up an appt it’s another 10 days for the appt. Next appt they called and cancelled. The tech was ill. So I’ve been going on like this now for at least 5 months no refrigerator.

They have put in two new parts waiting 10, 10 10 more days still not working. Now they say if they can't find the part I would get a new unit, something comparable to what I have. Now I have new ph # s suppose to be top management, was put on hold for 2 hours.

I finally hung up. It’s exasperating. They told me sent an E mail to the warranty company to wait 3 to 5 days. I did nothing, so I called again.

They told me I had been approved for a new unit, no the next one I talked to said she didn’t see the approval, so she said she would e mail it in herself that I would have to wait another 3 to 5 days that's where I’m at now. I’m using a 30 year old fridge in my garage all this time.

Here are the ph #s I called to get to an advocate suppose to be the corporate offices, I still waited 2 hours on hold, hung up. They called me at 7:00 am the next morning. 1-800-827-6655. 1-877 878-3687. Good luck!!!

Phyllis B.
Kerman, CA
September 17 2020 5:14AM

My refrigerator has been out of service since July 20th, 2020. My appliances are covered by the Sears whole home warranty plan for $49 each month. I reported my fridge out of service on July 20th, 2020.

Sears set up a repair visit for July 27th. On this visit parts were ordered. A technician returned on August 11th, 4 hours to make repairs and replace parts. The refrigerator did not work after repairs and now with a new failure code: f5. Another repair was scheduled for August 27th.

After the technician left I now had a new error code: Er rf. I then had another repair scheduled for August 28th. I received a call from Sears repair on the 28th at 8:30 am to reschedule because the technician was out ill.

I explained that I had been without my fridge for 6 weeks already and they said they would pull a technician from another area to make the needed repairs that day. At 12:59 pm, I received automated text message that my repair had been canceled.

The technician closed the ticket out and signed my name to the service order when he never even showed up for the appointment. I then spent 4 hrs. 20 min on hold to reschedule with no success. I was not able to get through to reschedule.

I have been without my fridge now for 6 weeks and not able to get a successful Sears appliance repair. This is list of service orders associated with my original repair reported on July 20th, 2020. ** and **.

I spent 2 more hours on hold for now another appointment scheduled for September 11th.... 2 more weeks with no fridge. Update: Today is Sep.16th 2020. I still have not had my refrigerator repaired, nor have I been contacted by Sears.

My September 11th appointment was canceled without my knowledge. After a no show, I spent another day on the phone trying to schedule yet another appointment. After another 3 hours on hold and multiple transfers, I have a 5th appointment scheduled for September 28th.

There is no one available to escalate this matter. Sears has everything contacted to a 3rd party vendor.

No customer service is available. However, they manage to continue to collect my $50 autopay each month for this Appliance warranty agreement. I am at their mercy at this point. 2 months now with no refrigeration.

Heidi M.
Winlock, WA
September 12 2020 10:05AM

I purchased a Sears Home Warranty and 3 weeks ago I called to have my refrigerator repaired, the repair guy said it needed a compressor. And that was the last I heard from anyone. I’ve called and all I’ve been getting is the run around.

My refrigerator is still not fixed and no one have called me with any information on the repair. We’re now going into the 4th week since I called. I’m canceling the warranty. It’s a scheme.

Veronica B.
Chelmsford, MA
September 11 2020 10:11PM

Absolutely BEYOND horrible! They keep you on hold for hours! They service techs out only to do nothing. We have been waiting for a simple TV repair for months, and now a fridge repair only for them to do nothing.

If you are fortunate enough to speak to a rep after being on hold for 2 hours, you will have to explain your whole story from the beginning, there is no continuity or case management.

They send parts out but keep canceling the service technician visits even after you have alerted them that the parts have arrived. These people are scam artists of the highest order! Please avoid them at all costs!

What they are doing - taking folks’ hard earned money every month and not even delivering a fraction of the service they promise, should be criminal. I would given them negative stars if I could, it’s honestly that bad.

Edy I.
Placer, CA
September 11 2020 12:02AM

I placed a service call over a month ago, initially the tech came out and ordered parts and scheduled my appointment for repair 2 weeks ago. I missed work and waited all day without any response. I made several attempts and the answer was they were still coming.

Finally after 8 PM it was rescheduled today. Same thing happened today as 2 weeks ago, missed work and it was rescheduled for 3 different dates within a 2 minute time frame. Extremely poor customer service. Worst experience I’ve EVER had!!!

Tony W.
Milan, IN
September 10 2020 12:08AM

No service. I have had my money taken monthly for a warranty from what I believed to be an American institution whose name used to credibility. I am absolutely disgusted. Calls are sent to God only knows where. Nobody has tracking of the issue/problem.

They hand you back and forth to other departments and after wasting hours you are told they will call you back ASAP. They do not call back and 6 weeks later with a tech out here twice Sears has not done anything to help us. I will never deal with them again.

Every time you call back to find out the status you have to begin from the beginning as if it was your first time calling in. It is done intentionally so that you get so frustrated and desperate for a functioning appliance that you finally go away. They don’t care.

Teresa F.
Destin, FL
September 04 2020 8:16PM

This is a scam!!! I'm so done with this company. Negative stars if I could rate that way. They need to be shut down!!! My washer was supposed to be a easy fix so they say and this was back in May.

Fast forward to now September 4 and still without a washer. When you call customer service they will not answer or put you on hold for nearly a hour. Ha never again!!!

Dee K.
Ivanhoe, NC
September 04 2020 9:55AM

My refrigerator went out on June 5th and is in worse shape each time the come. They have been out 6 times and still not repaired. Just replace it HA! Just yesterday alone I was on hold for 3 hrs and 13 min before I gave up. Absolutely the worst experience ever! THEY ARE HORRIBLE!!!

Dianr D.
Atoka, TN
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