Sears Home Warranty
Caption: Sears Home Warranty

Sears Home Warranty Review

The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade. The length of time these expensive items keep running well depends on use and maintenance. Home warranties cover the repair and replacement of systems likes air conditioning, plumbing, heating, electrical systems and others. As we explain in our Home Warranty Guide, these warranties do not replace homeowner’s insurance but protect you from sizable unexpected expenses.

Your home is probably your most valuable investment. Sears Home Warranty (underwritten by Cross Country Home Services) offers three types of home warranty plans to protect that investment. The Appliance Warranty plan covers up to 20 major appliances no matter their age, make, or model. Sears Home Warranty guarantees that if they cannot fix your appliance, they will replace it for you. The next level of coverage is the Systems Warranty plan which includes heating and air conditioning, plumbing, water heater, electrical system and more. Finally, the Whole House Warranty covers everything in both the Appliance Warranty and Systems Warranty. In addition to these three base plans, Sears Home Warranty can customize your coverage to meet your exact needs with add-on options.

Because Sears Home Warranty is part of the Sears brand that has been in business since 1886, they offer many benefits that other home warranty companies do not. For example, at no charge to you, Sears gives you two preventative maintenance checks on your heating and cooling systems each year. In addition to your warranty benefits, your plan includes membership in Shop Your Way, a promotional program for earning discounts at Sears, Kmart, and other retailers. With this membership, you receive free two-day shipping on many items that you can purchase.

While Sears Home Warranty plans are slightly more expensive than many other home warranty plans, they carry the trusted name of a long-established company along with a solid workmanship guarantee. Their value-packed packages are designed to give you peace of mind with generous coverage limits.

Pros
  • 180-day workmanship guarantee
  • Protection for more than 20 major appliances and systems
  • 24/7 support and customer service
  • Generous coverage cap of $10,000 per claim
  • Generous annual claim limit of $50,000
  • Two free yearly preventative maintenance checks (heating and cooling systems)
Cons
  • More expensive than most other home warranty plans
  • Limited time in the home warranty business

Sears Home Warranty Plans And Packages

A home warranty from Sears is one of the most expensive plans on the market, running $10 to $20 more a month than most of their competitors. However, when you choose a Sears Home Warranty package, you can expect a broad range of coverage, plus some extras other home warranty companies don’t offer.

Sears Appliance Warranty covers up to 20 appliances no matter their age, make, or model, including washing machine, clothes dryer, refrigerator, range, oven, dishwasher, microwave and trash compactor. Sears Home Warranty guarantees that if it cannot fix your appliance, it will replace it for you. You pay a service fee (or deductible) of $75 per visit with the appliance package and $50 per month for the warranty itself.

Sears System Warranty covers central heating and air conditioning, ductwork, plumbing, electrical, and other systems. You pay a service fee (or deductible) of $100 per visit with the systems warranty. This plan does not cover appliances but does offer a 25 percent discount on appliance repairs.

Sears Whole House Warranty provides the most comprehensive coverage and includes everything in both the Appliance Warranty and the Systems Warranty. This plan runs $70 per month, with a service fee of $100 per visit.

Sears Home Warranty Plans
Appliances Covered Whole House Plan Appliances Plan Systems Plan
Washer and Dryer
Refrigerator/Ice Maker
Range/CookTop/Oven
Exhaust Fan
Built-In Dishwasher and Microwave
Built-in Trash Compactor
Central Heating and Air
Ductwork
Faucets
Garbage Disposal
Plumbing Systems and Stoppages
Water Heater
Water Softener
Ceiling Fans
Electrical System
Garage Door Opener
Pre-existing Conditions
How It Works
Deductible (fee per service) $100 $75 $100
Cap Per Claim $10,000 $10,000 $10,000
Annual Cap $50,000 $50,000 $50,000
Service Request Limit None None None
Service Guarantee 180 Days 180 Days 180 Days
Hold on Claims 30 Days 30 Days 30 Days

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service requests you can make each year. Pre-screened, local service agents perform the inspections and work with a 180-day guarantee.

Cost-saving perks with each package include earning 15 percent back in points through the Shop Your Way program, 25 percent discounts on qualified repairs, and up to four $9.99 oil changes and four free tire rotations per year at a Sears Auto Center. Each oil change includes up to five quarts of Valvoline premium conventional oil and a $3.49 oil filter.

Besides these three base plans, Sears Home Warranty can extend your coverage to additional items such as pool and spa heaters, septic tank, sump pump, well, or standalone freezer. There is no cancellation fee, and you are only required to sign a one-year contract.

Sears Appliance Replacement

Sears Screenshot – Avg. Appliance Replacement Cost

How To Purchase A Sears Home Warranty

If you are interested in a Sears Home Warranty plan, you can start by requesting a free quote online. You can also call Sears for a quote or choose their web-based chat feature to communicate with an online sales representative.

What Consumers Say About Sears Home Warranty

While Sears has been in business for more than 130 years and is well-established in the service and repair industry, they have only been offering home warranty services since 2014. For this reason, customer reviews are scarce. Sears emphasizes trust and dependability, and for the most part, consumers don’t take exception to these claims.

Sears Holding Corporation, the parent company, has an A rating on Better Business Bureau with an accreditation since 1926. Their composite score is 3.47 out five stars base on 1,057 customer reviews.

Sears Home Warranty Q&A

  • Does a Sears Home Warranty cover older appliances?
    Yes, Sears promises to repair or replace your covered appliances no matter their age, make, or model. However, it is essential to carefully read the terms, conditions, and limitations in your sample contract after you request a quote. Covered items must be in good working condition at the time your contract begins. Non-covered charges may apply to specific repairs and replacements, and coverage may vary by state.

  • How does the replacement option work?
    If, during a service call, the covered item is determined not to be repairable or too expensive to repair, Sears may elect to replace the item with a new one of like kind.

  • What is the Shop Your Way program?
    One perk of a Sears Home Warranty is free membership in the Shop Your Way program, a promotional rewards program offered by Sears Holdings Management Corporation. You will receive rewards for buying products and services through the Shop Your Way website. As a Sears Home Warranty customer, you’ll earn an additional 15 percent back in Shop Your Way points on all eligible purchases at Sears, Kmart, Lands’ End, and other stores. Also, when you enroll in Shop Your Way, you’ll also receive free two-day shipping on many items.

  • Can I upgrade my Sears protection agreement to a Sears Home Warranty Plan?
    If you purchased a home appliance or other merchandise with a Sears Purchase Protect plan, that agreement cannot transfer to a Sears Home Warranty.

  • How do the preventative maintenance checks work?
    Your Sears Home Warranty entitles you to two preventive maintenance checks each year, one for your heating system in the fall and one for your air conditioning system in the spring.

Conclusion

Sears, a company that is well-established in the service and repair industry, has been offering home warranty plans since 2014. Their warranty packages are a good value at a slightly higher price compared to the competition. Given their level of benefits, long-standing reputation, and trusted name, Sears Home Warranty is a good choice if you’re looking for a value-packed package with high coverage limits and a workmanship guarantee.

Sears Home Warranty Reviews

Recent Reviews

November 13 2019 9:31PM

Sears has collected my money for over 2 years. I have never touched my furnace but has had Sears maintain and work on it. Last week their tech came and looked over it and the next week it is not working. The tech said sears denied claim to repair the furnace. For two years, sears has taken my money. The worse part is that you get the run and around and no one will talk with you. This is high way robbery!!!

Sophia F.
Kansas City, MO
November 12 2019 5:41PM

I have submitted a claim for my dishwasher and wall oven over a month ago. Every week they would schedule an appointment only to cancel the last minute because the parts are still under review. Today, I called Sears Warranty customer service, I was told that the wall oven is not covered. Why was not I informed about the non coverage earlier so I could have it fixed by someone else.

After threatening to call BBB, suddenly it is covered. I don’t know what kind of business this company is running, but certainly it only looks good on paper. God forbid I have an AC or plumbing issues. Would never recommend this home warranty. It’s not worth the wasted time waiting and get aggravated.

Ellen M.
Fort Myers, FL
November 12 2019 12:37AM

Sears Home Warranty and their subcontractor A&E are the worst appliance repair companies out there. They will expect you to miss work to be home for their appointment window of 4 hours, not show up, and do it over and over again. They are very undependable and extremely rude on the phone. Do not throw your money away. Save monthly for repairs in your own insurance account unless you like grief.

Mike N.
Thousand Oaks, CA
November 10 2019 4:04PM

I purchased a whole house Sears warranty on advice of a Sears repairman who emphasized Sears would repair or replace any covered item. That promise was repeated in the colorful, sleek paper brochure touting the service. When my gas furnace failed to turn on I called Sears and they contacted a service company a hundred miles from my location. The service person arrived a day later than Sears promised, spent 5 to 10 minutes looking at the furnace and said it could not be repaired, but Sears would replace it. He placed a call to Sears to arrange for a replacement and was told that they would not replace the furnace.

I called Sears for an explanation and was referred to a certain paragraph and line in the warranty booklet, a separate document from the promotional brochure which says, "if we can't repair it, we will replace it". Seems they replace only certain parts with a cost cap on the appliance repair.

Sears is engaging in deception when they promise repair or replace in their promotional material but list the true coverage in a warranty booklet they supply only after one purchases the warranty. There is more to my saga. After Sears reneged on the repair, I called a local heating/cooling company and their service man found the problem to be a faulty blower motor. He replaced the motor which restored the furnace to normal operating condition.

In sum, I paid the Sears man $100 to make a faulty diagnosis of the problem. Had his assessment been correct, Sears might have authorized the motor replacement. As it happened, I paid the service person who correctly diagnosed the problem $100 and $350 for replacing the motor. The Sears company of old would have reimbursed me for my cash outlays; however the Sears parent company did not bankrupt because they continued to provide the excellent goods and services they provided in their heyday. I am surprised that Sears resorted do deceptive practices to market their home warranty. I

Ben C.
Daniels, WV
November 08 2019 4:27PM

Customer service is so bad they give wrong information. They don't even answer the phone call. Have to hold the line for 1 hour. They don't want to help us. They just want the money. I am going to get different provider. They never follow up,

Gabavav H.
Missouri City, TX
November 08 2019 3:42AM

Do not purchase this service. It is a rip off. I have had this service for 2 years. This is the second time that I have used the service. My washer needs repair. They sent the sent the replacment parts to my house. That part works, but the repair has been rescheduled 3 days in a row by a technician. I have had someone at my home weighting for 8 years 3 days straight. The technician justs keeps rescheduling and does not call or anything. I

f you call the warranty department and have a complaint they forward you to the scheduling department, if you have a complaint they forward you back to the warranty department.. they tell you that they are going to forward you to the scheduling department and they tell you that they are going to transfer you to the warranty department. It is ridiculous. This service is a rip off.

DO NOT purchase this service. It is not Sears. If it is Sears... I guess they are going bankrupt. This is a scam, do not purchase. The service is on autopilot. There is no escalation process. This is ridiculous. The techs are just going through training. Buyer beware. Do not get this service...

W J.
Pearland, TX
November 07 2019 12:52AM

I used them for years and was pretty happy. Expensive service (roughly $600 / yr.) for 5+ years. When we had problems, it covered us although it could take weeks for a service person to come and the $75 deductible was irritating. Then our door broke on our 12 year old Kenmore washing machine and lo and behold, we find out that only mechanical parts (motor, belts, etc.) are covered and the rep made sure I knew that because it was buried in the legal copy on page 6 of some agreement I never got.

And then when I called to cancel, they told me I was under contract (never saw it) until the next year and they wanted me to pay for a previous claim, even after being on their “insurance” for 7 years. Rip off artists and I suspect criminal.

John M.
Brooklyn, SELECT A STATE
November 06 2019 11:30PM

DO NOT BUY A WARRANTY FROM THIS COMPANY! They lead you to believe that if anything goes wrong they will repair or replace the item. They get you to purchase the warranty by falsely portraying their services.

Our heat went out and the tech stated the issue was due to a lack of maintenance, but Sears rep told me they do not require you to have your items serviced/maintained. That started a vicious cycle of conversation, among others. On the phone 2 hours, transferred multiple times, disconnected once with no resolution. I don’t know what a class-action lawsuit entails, but all these bad reviews are ridiculous!!

. ..
Greenville, MI
November 06 2019 2:50PM

It took almost 3 months to get my Refrigerator fixed. I get hung up on get the run around. I’m frustrated the preventive maintenance my furnace didn’t show up last year. I’m getting the run around this year. I asked to speak to manager. I was told no and hung up on or you have to wait 24 hrs. This has been the worst experience. I’m don’t recommend this company.

Jacqueline B.
Akron, OH
November 04 2019 11:08PM

I called to get a switch on downdraft fixed. The technician was very responsive and came the very day we talked. However, downdrafts are not covered under the appliance policy so the claim got rejected. When I called to cancel the plan, I was disconnected. Called again, talked they the "definitely cancel" part and disconnected. Finally got 1 person to get the work done.

I was also told I would be better off keeping the policy as canceling it would be costlier than keeping it through the contract year. A definite lie. My 1st claim after getting policy almost a year ago. Never paying them again.

Sheetal P.
Rocky Hill, CT
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