Sears Home Warranty Review

The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade. The length of time these expensive items keep running well depends on use and maintenance. Home warranties cover the repair and replacement of systems likes air conditioning, plumbing, heating, electrical systems and others. As we explain in our Home Warranty Guide, these warranties do not replace homeowner’s insurance but protect you from sizable unexpected expenses.

Your home is probably your most valuable investment. Sears Home Warranty (underwritten by Cross Country Home Services) offers three types of home warranty plans to protect that investment. The Appliance Warranty plan covers up to 20 major appliances no matter their age, make, or model. Sears Home Warranty guarantees that if they cannot fix your appliance, they will replace it for you. The next level of coverage is the Systems Warranty plan which includes heating and air conditioning, plumbing, water heater, electrical system and more. Finally, the Whole House Warranty covers everything in both the Appliance Warranty and Systems Warranty. In addition to these three base plans, Sears Home Warranty can customize your coverage to meet your exact needs with add-on options.

Because Sears Home Warranty is part of the Sears brand that has been in business since 1886, they offer many benefits that other home warranty companies do not. For example, at no charge to you, Sears gives you two preventative maintenance checks on your heating and cooling systems each year. In addition to your warranty benefits, your plan includes membership in Shop Your Way, a promotional program for earning discounts at Sears, Kmart, and other retailers. With this membership, you receive free two-day shipping on many items that you can purchase.

While Sears Home Warranty plans are slightly more expensive than many other home warranty plans, they carry the trusted name of a long-established company along with a solid workmanship guarantee. Their value-packed packages are designed to give you peace of mind with generous coverage limits.

Pros
  • 180-day workmanship guarantee
  • Protection for more than 20 major appliances and systems
  • 24/7 support and customer service
  • Generous coverage cap of $10,000 per claim
  • Generous annual claim limit of $50,000
  • Two free yearly preventative maintenance checks (heating and cooling systems)
Cons
  • More expensive than most other home warranty plans
  • Limited time in the home warranty business

Sears Home Warranty Plans And Packages

A home warranty from Sears is one of the most expensive plans on the market, running $10 to $20 more a month than most of their competitors. However, when you choose a Sears Home Warranty package, you can expect a broad range of coverage, plus some extras other home warranty companies don’t offer.

Sears Appliance Warranty covers up to 20 appliances no matter their age, make, or model, including washing machine, clothes dryer, refrigerator, range, oven, dishwasher, microwave and trash compactor. Sears Home Warranty guarantees that if it cannot fix your appliance, it will replace it for you. You pay a service fee (or deductible) of $75 per visit with the appliance package and $50 per month for the warranty itself.

Sears System Warranty covers central heating and air conditioning, ductwork, plumbing, electrical, and other systems. You pay a service fee (or deductible) of $100 per visit with the systems warranty. This plan does not cover appliances but does offer a 25 percent discount on appliance repairs.

Sears Whole House Warranty provides the most comprehensive coverage and includes everything in both the Appliance Warranty and the Systems Warranty. This plan runs $70 per month, with a service fee of $100 per visit.

Sears Home Warranty Plans
Appliances Covered Whole House Plan Appliances Plan Systems Plan
Washer and Dryer
Refrigerator/Ice Maker
Range/CookTop/Oven
Exhaust Fan
Built-In Dishwasher and Microwave
Built-in Trash Compactor
Central Heating and Air
Ductwork
Faucets
Garbage Disposal
Plumbing Systems and Stoppages
Water Heater
Water Softener
Ceiling Fans
Electrical System
Garage Door Opener
Pre-existing Conditions
How It Works
Deductible (fee per service) $100 $75 $100
Cap Per Claim $10,000 $10,000 $10,000
Annual Cap $50,000 $50,000 $50,000
Service Request Limit None None None
Service Guarantee 180 Days 180 Days 180 Days
Hold on Claims 30 Days 30 Days 30 Days

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service requests you can make each year. Pre-screened, local service agents perform the inspections and work with a 180-day guarantee.

Cost-saving perks with each package include earning 15 percent back in points through the Shop Your Way program, 25 percent discounts on qualified repairs, and up to four $9.99 oil changes and four free tire rotations per year at a Sears Auto Center. Each oil change includes up to five quarts of Valvoline premium conventional oil and a $3.49 oil filter.

Besides these three base plans, Sears Home Warranty can extend your coverage to additional items such as pool and spa heaters, septic tank, sump pump, well, or standalone freezer. There is no cancellation fee, and you are only required to sign a one-year contract.

Sears Appliance Replacement

Sears Screenshot – Avg. Appliance Replacement Cost

How To Purchase A Sears Home Warranty

If you are interested in a Sears Home Warranty plan, you can start by requesting a free quote online. You can also call Sears for a quote or choose their web-based chat feature to communicate with an online sales representative.

What Consumers Say About Sears Home Warranty

While Sears has been in business for more than 130 years and is well-established in the service and repair industry, they have only been offering home warranty services since 2014. For this reason, customer reviews are scarce. Sears emphasizes trust and dependability, and for the most part, consumers don’t take exception to these claims.

Sears Holding Corporation, the parent company, has an A rating on Better Business Bureau with an accreditation since 1926. Their composite score is 3.47 out five stars base on 1,057 customer reviews.

Sears Home Warranty Q&A

  • Does a Sears Home Warranty cover older appliances?
    Yes, Sears promises to repair or replace your covered appliances no matter their age, make, or model. However, it is essential to carefully read the terms, conditions, and limitations in your sample contract after you request a quote. Covered items must be in good working condition at the time your contract begins. Non-covered charges may apply to specific repairs and replacements, and coverage may vary by state.

  • How does the replacement option work?
    If, during a service call, the covered item is determined not to be repairable or too expensive to repair, Sears may elect to replace the item with a new one of like kind.

  • What is the Shop Your Way program?
    One perk of a Sears Home Warranty is free membership in the Shop Your Way program, a promotional rewards program offered by Sears Holdings Management Corporation. You will receive rewards for buying products and services through the Shop Your Way website. As a Sears Home Warranty customer, you’ll earn an additional 15 percent back in Shop Your Way points on all eligible purchases at Sears, Kmart, Lands’ End, and other stores. Also, when you enroll in Shop Your Way, you’ll also receive free two-day shipping on many items.

  • Can I upgrade my Sears protection agreement to a Sears Home Warranty Plan?
    If you purchased a home appliance or other merchandise with a Sears Purchase Protect plan, that agreement cannot transfer to a Sears Home Warranty.

  • How do the preventative maintenance checks work?
    Your Sears Home Warranty entitles you to two preventive maintenance checks each year, one for your heating system in the fall and one for your air conditioning system in the spring.

Conclusion

Sears, a company that is well-established in the service and repair industry, has been offering home warranty plans since 2014. Their warranty packages are a good value at a slightly higher price compared to the competition. Given their level of benefits, long-standing reputation, and trusted name, Sears Home Warranty is a good choice if you’re looking for a value-packed package with high coverage limits and a workmanship guarantee.

Sears Home Warranty Reviews

Recent Reviews

May 21 2019 8:56PM

If I could do a zero I would! DO NOT get this home warranty, you will regret it. They tell you what you want to hear but then when it’s time to make a claim, they give you the round around and won’t fix the problem. I never ever write reviews but this how unsatisfied I was. I wish I would have seen the reviews before I bought it. I love buying my appliances at Sears big after this, never again. Goodbye Sears!

Rosanna M.
Los Fresnos, TX
May 15 2019 10:50PM

Stay away from these people! We've been without a refrigerator for close to a month. They came out 4 times, replaced 2 separate parts. The service provider has tried twice to recall the refrigerator as unfixable, however Sears Home Warranty has refused to replace. They are hard to get a hold of, especially once you have a claim in. They are rude and will actually argue with you on the phone trying to find a loophole to get out of repairing the item.

Philip L.
Menlo Park, CA
May 15 2019 1:47AM

I have an awd self propelled mower. I have been trying for two weeks to get it tended too this has been the worst experience I have ever had with Sears they have sent me over 200 miles to places that are closed down or no longer take their warranty plan. The second time they put me on hold while sitting in the closed Sears parking lot. A man named Rowland told me rest assured he would get it tended to either by sending them to my home to fix it or picking it up repairing it in shop our replacing it and that I would hear from dispatch within 24 hrs. I never heard from them I called back on Wednesday and it was like no one had ever spoken to me just kept saying there will be a charge to come get it. And I am thinking should I charge them for sending me to all these closed sears to get it dropped off. Now today called again had to start all over again with the story just to keep telling me I have to pay to have it picked up and being passed around to so many people I could not keep up this has been exhausting and sickening. To think they are just blowing me off. Several people were supposed to call. Not one call yet every appliance in my house has a Sears warranty and I asked them when I renewed my warranty with them if they would be honored. I just want my mower fixed. Quit lying to me and get down or send a new one. Sears you have sincerely disappointed our family and we love Sears.

Evan R.
Friendsville, TN
May 14 2019 9:13PM

I began a warranty contract in 10/18. I've been paying 8 months (69.99) without a claim. I recently required service on 4 plumbing issues. When the plumbers assessed the problems I was told they would have to call Sears to see if my issues were included under my contract. Then, they charged $100 service for nothing. I was told that I would hear from sears or their plumbing company. After 8 days of not hearing anything I called Sears to be told that I had been called on May 9 and was told all claims were denied. That never happened! I was lied to and spent $640 for absolutely nothing. Now, I must pay even more, $163.50 to cancel the contract. They are ripping off people!

PATRICIA V.
PASADENA, MD
May 14 2019 6:14PM

We have had our Sears Home Warranty for several years, only used it once. Recently, we have had a very bad plumbing issue that was an emergency. Sewer water was coming up in our showers and our toilets were not flushing. Sears sent out a plumbing tech 2 days after I put in the service request. This gentleman who works for Patriot Plumbing said the problem was in our "vents" on the roof and he could not take the risk of climbing on our roof and needed to put in a request for a plumber that could do that. We paid him $100 to tell me this. This was a Friday afternoon. By Monday, our sinks and toilets were completely stopped up. I called Sears back, and after calling them back all day long, they finally put in a request to a Marks Plumbing, who never returned my call. I called Sears back. They tried to reach Health's Electric w/ no answer. The Sears representative then stated my service request would need to be passed to the next department so they can try to find someone to come out for us. Knowing we can't continue living like this, I called Daves Plumbing on my own and w/n 1 hour he was at my home and 30 min later my drains were clear. And guess what? It was not my Vents!!! Can you believe that!! lol. Anyway, Sears refused to refund the $100 I paid to Patriots Plumbing. Please DO NOT use Sears Home Warranty!!

Jennifer C.
Yorktown, WV
May 08 2019 5:23PM

People don’t buy appliances in Sears, very bad customer service and technicians never show on time or they don’t want to fix your appliances, seat has scheduled me 3 times for repairs and they never showed on time and one of the technicians didn’t want fix anything because he was not the one that ordered the parts and on top of that he started talking bad about me on the phone not knowing that I did understand everything. Very disappointed with sears I will never buy anything from them. Good thing they are closing most stores.

Lina T.
Orlando, FL
May 07 2019 4:49AM

My ice dispenser shutter stop working so I called to have it repaired. Technician came a week later. He pried open the face plate leaving cosmetic damage. He got to the problem and said the control switch moved and he put it back in position. Six months later same problem. Technician came out again. This time he popped a switch and out came the face plate. Told him what the other technician did and he told me that it comes with experience. He got to the problem and said it’s going to keep happening. Asked if he could put in a new part and he replied even with a new part it’s gonna keep happening. A month passed same problem. Called warranty department and told them it’s time for a replacement. They told me it has to happen 3 times. I told them this is the 3rd time. They said their records only show 1. Apparently the first tech. Did not turn in any service records due to what he did to my fridge. I then told them I still want my fridge serviced and to not send the first tech. I gave them his Id # and told them I want the tech. That came the 2nd time and gave them his Id #. When the tech. Came it was the one that I didn’t want to come. Called to make complaint and was told it was communication error. Then called Sears corporate office and left several messages. Got no reply. Fed up and never going to purchase anything from Sears.

Judy O.
Ewa Beach, HI
May 06 2019 11:32PM

I have been waiting for a month for a follow up to my dishwasher replacement. When I realized how long it's been I called in myself. I was transferred to 3 different people and then hung up on before resolving anything. I called back and I have been on hold for 30 mins. I'm starting to feel like this warranty is a scam. Actually, I am almost certain it is.

Anna C.
Beverly Hills, CA
May 06 2019 3:31PM

Sears Home Warranty is a total fraud. They do not honor their guarantee to replace the appliance if it cannot be repaired. I have been waiting for over six weeks to have my wall oven repaired or replaced. I was told the part was available. When it failed to come in, I was then told it was no longer available, and within 24-72 hours, I would receive a call informing me of my “options to replace the wall oven.” That was nearly two weeks ago, and I still have not heard from them, so it is obvious they lied to me. I have called daily, and will continue to do so until they have the common decency to call to let me know what they plan to do. They have no problem accepting my money each month for this useless service, but DO have a problem with honesty and integrity.

Linda B.
Jonesboro, AR
May 04 2019 7:34PM

A couple of points, this site indicates the the Sears Home Warranty reviews is 3.85 out of 5. I don’t see how that is even possible.. I scanned through the last year of customer reviews and over 90% of the reviewers left one star reviews. The Sears Home Warranty, appears to be a joke, their technicians provide a 4 hour window and never show up. I have had 3 appointment windows with no shows and no one from Sears or the assigned Technician nothing to call me to let me know they are running late. Each time I’ve had to call the response center the person on the phone has been polite, they even seem to know that the technician is running late. BUT WHY THEY CANNOT CALL ME TO LET ME KNOW, is absolutely beyond me. Don’t sign up for this service, don’t waste your money, the level of service is not worth the paper that the contract is written on. Retirement living, please do us all a huge favor, update the overall rating for Sears Home Warranty there is no possible way they are 3.85 stars. Just look at your reviews for the last year.

Mark K.
Auburn, CA
Write Review