Sears Home Warranty
Caption: Sears Home Warranty

Sears Home Warranty Review

The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade. The length of time these expensive items keep running well depends on use and maintenance. Home warranties cover the repair and replacement of systems likes air conditioning, plumbing, heating, electrical systems and others. As we explain in our Home Warranty Guide, these warranties do not replace homeowner’s insurance but protect you from sizable unexpected expenses.

Your home is probably your most valuable investment. Sears Home Warranty (underwritten by Cross Country Home Services) offers three types of home warranty plans to protect that investment. The Appliance Warranty plan covers up to 20 major appliances no matter their age, make, or model. Sears Home Warranty guarantees that if they cannot fix your appliance, they will replace it for you. The next level of coverage is the Systems Warranty plan which includes heating and air conditioning, plumbing, water heater, electrical system and more. Finally, the Whole House Warranty covers everything in both the Appliance Warranty and Systems Warranty. In addition to these three base plans, Sears Home Warranty can customize your coverage to meet your exact needs with add-on options.

Because Sears Home Warranty is part of the Sears brand that has been in business since 1886, they offer many benefits that other home warranty companies do not. For example, at no charge to you, Sears gives you two preventative maintenance checks on your heating and cooling systems each year. In addition to your warranty benefits, your plan includes membership in Shop Your Way, a promotional program for earning discounts at Sears, Kmart, and other retailers. With this membership, you receive free two-day shipping on many items that you can purchase.

While Sears Home Warranty plans are slightly more expensive than many other home warranty plans, they carry the trusted name of a long-established company along with a solid workmanship guarantee. Their value-packed packages are designed to give you peace of mind with generous coverage limits.

Pros
  • 180-day workmanship guarantee
  • Protection for more than 20 major appliances and systems
  • 24/7 support and customer service
  • Generous coverage cap of $10,000 per claim
  • Generous annual claim limit of $50,000
  • Two free yearly preventative maintenance checks (heating and cooling systems)
Cons
  • More expensive than most other home warranty plans
  • Limited time in the home warranty business

Sears Home Warranty Plans And Packages

A home warranty from Sears is one of the most expensive plans on the market, running $10 to $20 more a month than most of their competitors. However, when you choose a Sears Home Warranty package, you can expect a broad range of coverage, plus some extras other home warranty companies don’t offer.

Sears Appliance Warranty covers up to 20 appliances no matter their age, make, or model, including washing machine, clothes dryer, refrigerator, range, oven, dishwasher, microwave and trash compactor. Sears Home Warranty guarantees that if it cannot fix your appliance, it will replace it for you. You pay a service fee (or deductible) of $75 per visit with the appliance package and $50 per month for the warranty itself.

Sears System Warranty covers central heating and air conditioning, ductwork, plumbing, electrical, and other systems. You pay a service fee (or deductible) of $100 per visit with the systems warranty. This plan does not cover appliances but does offer a 25 percent discount on appliance repairs.

Sears Whole House Warranty provides the most comprehensive coverage and includes everything in both the Appliance Warranty and the Systems Warranty. This plan runs $70 per month, with a service fee of $100 per visit.

Sears Home Warranty Plans
Appliances Covered Whole House Plan Appliances Plan Systems Plan
Washer and Dryer
Refrigerator/Ice Maker
Range/CookTop/Oven
Exhaust Fan
Built-In Dishwasher and Microwave
Built-in Trash Compactor
Central Heating and Air
Ductwork
Faucets
Garbage Disposal
Plumbing Systems and Stoppages
Water Heater
Water Softener
Ceiling Fans
Electrical System
Garage Door Opener
Pre-existing Conditions
How It Works
Deductible (fee per service) $100 $75 $100
Cap Per Claim $10,000 $10,000 $10,000
Annual Cap $50,000 $50,000 $50,000
Service Request Limit None None None
Service Guarantee 180 Days 180 Days 180 Days
Hold on Claims 30 Days 30 Days 30 Days

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service requests you can make each year. Pre-screened, local service agents perform the inspections and work with a 180-day guarantee.

Cost-saving perks with each package include earning 15 percent back in points through the Shop Your Way program, 25 percent discounts on qualified repairs, and up to four $9.99 oil changes and four free tire rotations per year at a Sears Auto Center. Each oil change includes up to five quarts of Valvoline premium conventional oil and a $3.49 oil filter.

Besides these three base plans, Sears Home Warranty can extend your coverage to additional items such as pool and spa heaters, septic tank, sump pump, well, or standalone freezer. There is no cancellation fee, and you are only required to sign a one-year contract.

Sears Appliance Replacement

Sears Screenshot – Avg. Appliance Replacement Cost

How To Purchase A Sears Home Warranty

If you are interested in a Sears Home Warranty plan, you can start by requesting a free quote online. You can also call Sears for a quote or choose their web-based chat feature to communicate with an online sales representative.

What Consumers Say About Sears Home Warranty

While Sears has been in business for more than 130 years and is well-established in the service and repair industry, they have only been offering home warranty services since 2014. For this reason, customer reviews are scarce. Sears emphasizes trust and dependability, and for the most part, consumers don’t take exception to these claims.

Sears Holding Corporation, the parent company, has an A rating on Better Business Bureau with an accreditation since 1926. Their composite score is 3.47 out five stars base on 1,057 customer reviews.

Sears Home Warranty Q&A

  • Does a Sears Home Warranty cover older appliances?
    Yes, Sears promises to repair or replace your covered appliances no matter their age, make, or model. However, it is essential to carefully read the terms, conditions, and limitations in your sample contract after you request a quote. Covered items must be in good working condition at the time your contract begins. Non-covered charges may apply to specific repairs and replacements, and coverage may vary by state.

  • How does the replacement option work?
    If, during a service call, the covered item is determined not to be repairable or too expensive to repair, Sears may elect to replace the item with a new one of like kind.

  • What is the Shop Your Way program?
    One perk of a Sears Home Warranty is free membership in the Shop Your Way program, a promotional rewards program offered by Sears Holdings Management Corporation. You will receive rewards for buying products and services through the Shop Your Way website. As a Sears Home Warranty customer, you’ll earn an additional 15 percent back in Shop Your Way points on all eligible purchases at Sears, Kmart, Lands’ End, and other stores. Also, when you enroll in Shop Your Way, you’ll also receive free two-day shipping on many items.

  • Can I upgrade my Sears protection agreement to a Sears Home Warranty Plan?
    If you purchased a home appliance or other merchandise with a Sears Purchase Protect plan, that agreement cannot transfer to a Sears Home Warranty.

  • How do the preventative maintenance checks work?
    Your Sears Home Warranty entitles you to two preventive maintenance checks each year, one for your heating system in the fall and one for your air conditioning system in the spring.

Conclusion

Sears, a company that is well-established in the service and repair industry, has been offering home warranty plans since 2014. Their warranty packages are a good value at a slightly higher price compared to the competition. Given their level of benefits, long-standing reputation, and trusted name, Sears Home Warranty is a good choice if you’re looking for a value-packed package with high coverage limits and a workmanship guarantee.

Sears Home Warranty Reviews

Recent Reviews

March 25 2020 9:51PM

It's been horrible. They have been out 6 times to fix ice maker. As of right now the ice maker still doesn't work. They have replaced motherboard as well as every component and part on ice maker. Customer service is very bad. I don't know what country these people are in but it's not here. I have been trying to get repair man to tell them its unrepairable but no luck yet.

The last 2 times, one said it just needed some caulk, yes caulk on ice maker but naturally that didn't fix it. The last repairman said the plug in back of ice maker wasn't plugged in all the way. That wasn't the problem either. If I'm lucky enough to get a new refrigerator I'll be canceling this mess.

Gary F.
Amarillo, TX
March 23 2020 4:24PM

One of the worst customer service people and worst professional! They never answer calls nor give proper service on time. Not worth a penny. We had an emergency situation at home and called them, tried to chat with them but there was no answer for 2 days. At last I called we had to call a local service provider. I would not recommend anyone! There professionals are not considerate to our complains too.

Subhasish M.
Sharon, MA
March 20 2020 7:00PM

My washing machine is not working! Technician came out on February 19th and had to order two parts. One part is here. I was told that the manufacturer has to send me part directly. After one month and calling every week, I am still told to wait for the part that's supposively back ordered!

No one knows if the company still makes part or not! I have not been able to do my laundry. I have asked for loaner machine if the part is going to take long time to arrive. Every time I called, I am told that my case is escalated and I will hear from Sears in FIVE working days. No one ever calls me! I am an unhappy customer. I will have to think about referring Sears to my friends and family! By the way I have not seen any review saying that they are very happy with this service.

PRAGNA S.
WILMINGTON, DE
March 19 2020 3:40PM

I have Sears Home Warranty. I pay 49.99 every month, I called for service and automated system made appointment only for range, I was made to pay $75 to the technician who said for washer and dryer you will have to call again and the $75 is only one time it will last for 90 days, the next day came the technician for washer dryer but he refused to check the dryer as he said the service is only for washer.

I said the automated appointment maker on the phone has no option for multiple appliance service, he made me pay another $75 and said call Sears home warranty for your refund, I called Sears there was Jeffery on phone he said, "We cant help you as you have already paid the technician and as you made appointment on phone...."

All crap excuses, they are a fraud company that tell you something and when I asked for his supervisor as Jefferry said, "We will have to pay another $75 again for the dryer service, bunch of corporate crooks, the supervisor never came on line after Jeffery made us wait for 35 minutes, he told us, "My supervisor will call you." Horrible experience after taking our money every month and giving fake excuse for charging us $75 every time they come though in a week though they lie that the $75 is good for 90 days.

Rashid V.
Davie, FL
March 17 2020 5:08PM

Do not rely upon Sears extended warranty service. This was supposed to be the top quality Kitchen Aid. Others may have decent products and extended warranty programs that are of quality- please use them, not Sears. We have had multiple serious issues with a dishwasher.

Rather than replace they continue to try and fix it. Each time it breaks we have to call India. They ask if it’s plugged in. Once we get past that nonsense they send a repairman which takes time. He says it’s broke and orders a part which is shipped as slow as possible. Last year, with breakdowns we were without the dishwasher for about two months. It’s broke now- draining water onto the floor. Do not use Sears.

Robert B.
St Augustine, FL
March 12 2020 1:33AM

Where do u want me to start!!! I had Sears out to my house on 7, yes you read 7 times to repair my fridge that stopped cooling. Same problem ea time. They [sears] then told me that they would replace the fridge then they told me "THEY DON'T DO THAT"!! SEARS WAS A COMPLETE SCAM FOR ME!!! IF THEY WERE IN CHARGE OF IRRADICATING DISEASE WE WOULD ALL BE DEAD, DEAD!

STEVE P.
SANDY, OR
March 09 2020 11:45PM

My hot water heater went out. I called and filed a claim on a Thursday and someone was supposed to come out Friday no call no show Saturday the same thing. On the following Monday someone finally show up and determine the hot water heater needs to be replaced. So after I hadn’t heard from the repair company nor Sears I called back to check the status and was told it’s under review after two weeks. A total rip off I wouldn’t recommend Sears home warranty to anyone they just want your monthly payment no care or concern for anyone.

Debra A.
Baton Rouge, LA
March 09 2020 11:45PM

My hot water heater went out. I called and filed a claim on a Thursday and someone was supposed to come out Friday no call no show Saturday the same thing. On the following Monday someone finally show up and determine the hot water heater needs to be replaced. So after I hadn’t heard from the repair company nor Sears I called back to check the status and was told it’s under review after two weeks. A total rip off I wouldn’t recommend Sears home warranty to anyone they just want your monthly payment no care or concern for anyone.

Debra A.
Baton Rouge, LA
March 06 2020 11:18PM

So far we've had two experiences with Sears Home Warranty. One required a replacement part for our garage door opener and was handled adequately. The technician had no experience with garage door openers, but he could read instructions and eventually got the job done.

The other one was handled in a completely unsatisfactory way. It was a plumbing issue, but since it apparently involved some work on one of the pipes, that was not considered a mechanical failure so they did not cover it.

On top of that, they charged us the $100 deductible for the plumbing call twice: First Sears Home Warranty charged us a day before the appointment, and then the plumbers charged again when they came out. The plumbers refuse to refund their charge even though it was a duplicate charge (and they didn't do anything). I'm still waiting, after a week, to hear back from Sears whether they'll refund the $100 they charged in advance.

Whenever you read about Sears Home Warranty for Systems (we have Whole House, which includes Systems), the writer says they cover plumbing. Well, no, they don't. At least not for our situation. So this is not the peace of mind they promised. Not recommended.

Lindsay R.
Gaithersburg, MD
March 06 2020 5:03PM

Waste of money. Technicians couldn’t fix my dishwasher after 5 tries, 3 of which were no call no shows. Wouldn’t pay to replace the appliance because technicians would not agree that it couldn’t be fixed. Had to pay an additional 112 for the privilege of cancelling. Would not recommend under any circumstance.

David F.
Glen Mills, PA
Write Review