Sears Home Warranty Review

The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade. The length of time these expensive items keep running well depends on use and maintenance. Home warranties cover the repair and replacement of systems likes air conditioning, plumbing, heating, electrical systems and others. As we explain in our Home Warranty Guide, these warranties do not replace homeowner’s insurance but protect you from sizable unexpected expenses.

Your home is probably your most valuable investment. Sears Home Warranty (underwritten by Cross Country Home Services) offers three types of home warranty plans to protect that investment. The Appliance Warranty plan covers up to 20 major appliances no matter their age, make, or model. Sears Home Warranty guarantees that if they cannot fix your appliance, they will replace it for you. The next level of coverage is the Systems Warranty plan which includes heating and air conditioning, plumbing, water heater, electrical system and more. Finally, the Whole House Warranty covers everything in both the Appliance Warranty and Systems Warranty. In addition to these three base plans, Sears Home Warranty can customize your coverage to meet your exact needs with add-on options.

Because Sears Home Warranty is part of the Sears brand that has been in business since 1886, they offer many benefits that other home warranty companies do not. For example, at no charge to you, Sears gives you two preventative maintenance checks on your heating and cooling systems each year. In addition to your warranty benefits, your plan includes membership in Shop Your Way, a promotional program for earning discounts at Sears, Kmart, and other retailers. With this membership, you receive free two-day shipping on many items that you can purchase.

While Sears Home Warranty plans are slightly more expensive than many other home warranty plans, they carry the trusted name of a long-established company along with a solid workmanship guarantee. Their value-packed packages are designed to give you peace of mind with generous coverage limits.

Pros
  • 180-day workmanship guarantee
  • Protection for more than 20 major appliances and systems
  • 24/7 support and customer service
  • Generous coverage cap of $10,000 per claim
  • Generous annual claim limit of $50,000
  • Two free yearly preventative maintenance checks (heating and cooling systems)
Cons
  • More expensive than most other home warranty plans
  • Limited time in the home warranty business

Sears Home Warranty Plans And Packages

A home warranty from Sears is one of the most expensive plans on the market, running $10 to $20 more a month than most of their competitors. However, when you choose a Sears Home Warranty package, you can expect a broad range of coverage, plus some extras other home warranty companies don’t offer.

Sears Appliance Warranty covers up to 20 appliances no matter their age, make, or model, including washing machine, clothes dryer, refrigerator, range, oven, dishwasher, microwave and trash compactor. Sears Home Warranty guarantees that if it cannot fix your appliance, it will replace it for you. You pay a service fee (or deductible) of $75 per visit with the appliance package and $50 per month for the warranty itself.

Sears System Warranty covers central heating and air conditioning, ductwork, plumbing, electrical, and other systems. You pay a service fee (or deductible) of $100 per visit with the systems warranty. This plan does not cover appliances but does offer a 25 percent discount on appliance repairs.

Sears Whole House Warranty provides the most comprehensive coverage and includes everything in both the Appliance Warranty and the Systems Warranty. This plan runs $70 per month, with a service fee of $100 per visit.

Sears Home Warranty Plans
Appliances Covered Whole House Plan Appliances Plan Systems Plan
Washer and Dryer
Refrigerator/Ice Maker
Range/CookTop/Oven
Exhaust Fan
Built-In Dishwasher and Microwave
Built-in Trash Compactor
Central Heating and Air
Ductwork
Faucets
Garbage Disposal
Plumbing Systems and Stoppages
Water Heater
Water Softener
Ceiling Fans
Electrical System
Garage Door Opener
Pre-existing Conditions
How It Works
Deductible (fee per service) $100 $75 $100
Cap Per Claim $10,000 $10,000 $10,000
Annual Cap $50,000 $50,000 $50,000
Service Request Limit None None None
Service Guarantee 180 Days 180 Days 180 Days
Hold on Claims 30 Days 30 Days 30 Days

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service requests you can make each year. Pre-screened, local service agents perform the inspections and work with a 180-day guarantee.

Cost-saving perks with each package include earning 15 percent back in points through the Shop Your Way program, 25 percent discounts on qualified repairs, and up to four $9.99 oil changes and four free tire rotations per year at a Sears Auto Center. Each oil change includes up to five quarts of Valvoline premium conventional oil and a $3.49 oil filter.

Besides these three base plans, Sears Home Warranty can extend your coverage to additional items such as pool and spa heaters, septic tank, sump pump, well, or standalone freezer. There is no cancellation fee, and you are only required to sign a one-year contract.

Sears Appliance Replacement

Sears Screenshot – Avg. Appliance Replacement Cost

How To Purchase A Sears Home Warranty

If you are interested in a Sears Home Warranty plan, you can start by requesting a free quote online. You can also call Sears for a quote or choose their web-based chat feature to communicate with an online sales representative.

What Consumers Say About Sears Home Warranty

While Sears has been in business for more than 130 years and is well-established in the service and repair industry, they have only been offering home warranty services since 2014. For this reason, customer reviews are scarce. Sears emphasizes trust and dependability, and for the most part, consumers don’t take exception to these claims.

Sears Holding Corporation, the parent company, has an A rating on Better Business Bureau with an accreditation since 1926. Their composite score is 3.47 out five stars base on 1,057 customer reviews.

Sears Home Warranty Q&A

  • Does a Sears Home Warranty cover older appliances?
    Yes, Sears promises to repair or replace your covered appliances no matter their age, make, or model. However, it is essential to carefully read the terms, conditions, and limitations in your sample contract after you request a quote. Covered items must be in good working condition at the time your contract begins. Non-covered charges may apply to specific repairs and replacements, and coverage may vary by state.

  • How does the replacement option work?
    If, during a service call, the covered item is determined not to be repairable or too expensive to repair, Sears may elect to replace the item with a new one of like kind.

  • What is the Shop Your Way program?
    One perk of a Sears Home Warranty is free membership in the Shop Your Way program, a promotional rewards program offered by Sears Holdings Management Corporation. You will receive rewards for buying products and services through the Shop Your Way website. As a Sears Home Warranty customer, you’ll earn an additional 15 percent back in Shop Your Way points on all eligible purchases at Sears, Kmart, Lands’ End, and other stores. Also, when you enroll in Shop Your Way, you’ll also receive free two-day shipping on many items.

  • Can I upgrade my Sears protection agreement to a Sears Home Warranty Plan?
    If you purchased a home appliance or other merchandise with a Sears Purchase Protect plan, that agreement cannot transfer to a Sears Home Warranty.

  • How do the preventative maintenance checks work?
    Your Sears Home Warranty entitles you to two preventive maintenance checks each year, one for your heating system in the fall and one for your air conditioning system in the spring.

Conclusion

Sears, a company that is well-established in the service and repair industry, has been offering home warranty plans since 2014. Their warranty packages are a good value at a slightly higher price compared to the competition. Given their level of benefits, long-standing reputation, and trusted name, Sears Home Warranty is a good choice if you’re looking for a value-packed package with high coverage limits and a workmanship guarantee.

Sears Home Warranty Reviews

Recent Reviews

July 17 2019 11:18PM

Dont throw your money away with Sears Home Warranty. They've stood my mom up the past 3 appointments. She called to cancel and asked for a full refund and they offered her $41 dollars. Meanwhile she hasn't received any of the services they promises or all the money she's thrown down the drain. I'm shocked they're still in business with this kind of service. We couldn't even speak to a manager. We been promised a call back in 48 business hours. We won't be holding our breath on that.

Jacob T.
Gaithersburg, MD
July 17 2019 10:34PM

My Kenmore elite built by LG the compressor broke. I called several times to make an appointment. They had to re-cancel over and over again. They came today the guy wanted me to pay them $450 when I was told it was only $129 and he wanted me to pay it before it was even fixed I had to call the police because your technician was getting very forceful. I was also told that the part was on the truck this morning but somebody else took it off I explain to them that I had somebody else come out here Contra Costa repair and they looked at it and told me it was the compressor. I am expecting a phone call from corporate with the next few days number **. Your customer service has a lot to be Desired it’s like nobody cares.

Randi A.
Oakley, CA
July 16 2019 9:48PM

We have been paying for this service 4 - 5 years. We haven't used it a whole lot, but until now, we have had good service from them as well as the technicians and companies they sent. We have been waiting for a replacement water heater for TWO WEEKS!!! We were told it was approved two weeks ago and still no water heater. The warranty company is saying one thing and the technician is saying another. Not sure who to believe, but we have paid in the neighborhood of $4200 to Sears Home Warranty. The last call my husband just got came from a company called Cross Country Home Services. I'm so confused. I just want my water heater replaced.

Heather N.
Eagle Mountain, UT
July 16 2019 4:55PM

The last two repair requests have been horrible. The first was in winter and my HVAC needed repair and it took 3 weeks for the repair to get completed. The repair request this time is ongoing. It is summer and the heat in Texas is unbearable and I have been without AC for 20 days so far. I have a breathing problem so was put on an expediting list. The part needed was first sent to the wrong city then they forgot to reorder. Now it has been 5 days and still no word. I asked to talk to a supervisor and have not received a callback. Customer service has been horrible. I am canceling this service after this repair has been completed because I have already paid for this deductable. DO NOT USE THIS SERVICE!!!!

Susan W.
WIMBERLEY, TX
July 15 2019 5:13PM

Please avoid this company!!!! I’ve already reported them to FTC and The experience has been the worst. Short version, I got the “Home Service Warranty” over a month ago to cover a refrigerator I got from sears 4yrs ago, they sent a tech ( who ordered the wrong parts) and I have no fridge, they took my money and are now playing ping pong with me when I call. It’s a scam!!!

Elena D.
Kunkletown, PA
July 15 2019 2:39PM

Been trying to get ice maker fix since April 12. Have had 5 tech out. Today is the 15 of July have had ice maker replacement, had wires replace each time. 4 to be exact with no help in site & no replacement. Sears has lost they mind. Now I have been with them for 20+years. Now I'm back on the phone. Now waiting. Every time I call it takes 4 to 5 hours on whole then maybe you will speak to someone or maybe now you will just give up. Can anyone help us? This is too much. What the hell happened to Sears??? A house hole name.

Debra/Robert H.
Houston, TX
July 11 2019 4:44PM

First time I called the plumber Miss diagnosed the problem had had me call the town water company as an emergency. When the town came and pointed out the problem, (which had nothing to do with them) I called plumber back and they wouldn’t come back. I spent 45 minutes on hold before I could talk to someone in a different country for sears home warranty. Second time I called for AC, technician came, told me a coil needed to be replaced, I waited a week. Called sears, and they told me my claim was denied bec AC unit was not. maintained. This warranty is a scam. It’s has been nothing but aggravation.

Sheila O.
Blauvelt, NY
July 10 2019 10:19PM

I cannot stress enough how horrible the experience I have had trying to get service through this home warranty has been. I’ve paid 50.00 a month for over a year and never needed service until today when my 3 year old Kenmore fridge went out. That’s not entirely true, I needed a part for a broken shelf a couple months ago, and the warranty didn’t cover that. Additionally, they sent the wrong part and I had to reorder. There is almost no way to talk to a live person. The dates they offered to repair by automated response were over a week away. This wasn’t acceptable in 90 degree heat with no refrigerator. After 2 hours, 14 transfers (everyone said their department didn’t change dates), and two disconnects, necessitating I start over, one person finally agreed they could turn it over to a local repair shop that had an opening tomorrow. I just needed to call and arrange a time. I called the shop, and they said they hate dealing with Sears because they are such a pain, and I needed Sears to send them an authorization by email with job number on it. Sears had given me the job number, but no, that wAs not enough. After another series of transfers and super frustrating dead end automated responses, I finally got through to another person who insisted it was authorized. I asked her to call the local company while I was on hold. She suggested I stick with Sears original date and get a cooler with ice in it for the entire contents of my fridge. In the end, we were able to set up a date with the local company, exactly short of the Sears date of a week, by one day. The local company said they had no openings tomorrow, so the Sears guy just flat out lied. They don’t even come to my area except on Mondays, and their service tech is out on Monday. Their automated responses were impossible to understand, they were so badly muffled, and the live people in some call center out of the country, presumably, were worse. Over 3hours invested in the process, and I’m still almost a week away from a service call. Heaven help me if they need to order parts and I encounter a further delay. I’m going to get this service done, get the routine maintenance done, and cancel ASAP. Nothing is worth this frustration! Sears is going under, and I now see why.

Sherene J.
Mt. Pleasant, MI
July 10 2019 1:54PM

Three days now without AC and they haven't assigned a service provider. Still looking for one. Won't connect me with a manager. Says they won't pay the claim if I get my own service provider and send them the bill. Elderly people in my home and temperatures over 90. Three days. Do Not Buy This Warranty!

Shawn B.
NANCY, KY
July 08 2019 7:46PM

We purchased a home warranty for a home we were selling. We have been very dissatisfied with the level of service. There seems to be very poor communication systems within the company and each claim has resulted in multiple phone calls. We have ended up paying for covered repairs ourselves as the wait to get a repair done is extremely inconvenient for the homeowner.

Tanya H.
Coeur D\'Alene, ID
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