Sears Home Warranty

Sears Home Warranty Review

The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade. The length of time these expensive items keep running well depends on use and maintenance. Home warranties cover the repair and replacement of systems likes air conditioning, plumbing, heating, electrical systems and others. As we explain in our Home Warranty Guide, these warranties do not replace homeowner’s insurance but protect you from sizable unexpected expenses.

Your home is probably your most valuable investment. Sears Home Warranty (underwritten by Cross Country Home Services) offers three types of home warranty plans to protect that investment. The Appliance Warranty plan covers up to 20 major appliances no matter their age, make, or model. Sears Home Warranty guarantees that if they cannot fix your appliance, they will replace it for you. The next level of coverage is the Systems Warranty plan which includes heating and air conditioning, plumbing, water heater, electrical system and more. Finally, the Whole House Warranty covers everything in both the Appliance Warranty and Systems Warranty. In addition to these three base plans, Sears Home Warranty can customize your coverage to meet your exact needs with add-on options.

Because Sears Home Warranty is part of the Sears brand that has been in business since 1886, they offer many benefits that other home warranty companies do not. For example, at no charge to you, Sears gives you two preventative maintenance checks on your heating and cooling systems each year. In addition to your warranty benefits, your plan includes membership in Shop Your Way, a promotional program for earning discounts at Sears, Kmart, and other retailers. With this membership, you receive free two-day shipping on many items that you can purchase.

While Sears Home Warranty plans are slightly more expensive than many other home warranty plans, they carry the trusted name of a long-established company along with a solid workmanship guarantee. Their value-packed packages are designed to give you peace of mind with generous coverage limits.

Pros
  • 180-day workmanship guarantee
  • Protection for more than 20 major appliances and systems
  • 24/7 support and customer service
  • Generous coverage cap of $10,000 per claim
  • Generous annual claim limit of $50,000
  • Two free yearly preventative maintenance checks (heating and cooling systems)
Cons
  • More expensive than most other home warranty plans
  • Limited time in the home warranty business

Sears Home Warranty Plans And Packages

A home warranty from Sears is one of the most expensive plans on the market, running $10 to $20 more a month than most of their competitors. However, when you choose a Sears Home Warranty package, you can expect a broad range of coverage, plus some extras other home warranty companies don’t offer.

Sears Appliance Warranty covers up to 20 appliances no matter their age, make, or model, including washing machine, clothes dryer, refrigerator, range, oven, dishwasher, microwave and trash compactor. Sears Home Warranty guarantees that if it cannot fix your appliance, it will replace it for you. You pay a service fee (or deductible) of $75 per visit with the appliance package and $50 per month for the warranty itself.

Sears System Warranty covers central heating and air conditioning, ductwork, plumbing, electrical, and other systems. You pay a service fee (or deductible) of $100 per visit with the systems warranty. This plan does not cover appliances but does offer a 25 percent discount on appliance repairs.

Sears Whole House Warranty provides the most comprehensive coverage and includes everything in both the Appliance Warranty and the Systems Warranty. This plan runs $70 per month, with a service fee of $100 per visit.

Sears Home Warranty Plans
Appliances Covered Whole House Plan Appliances Plan Systems Plan
Washer and Dryer
Refrigerator/Ice Maker
Range/CookTop/Oven
Exhaust Fan
Built-In Dishwasher and Microwave
Built-in Trash Compactor
Central Heating and Air
Ductwork
Faucets
Garbage Disposal
Plumbing Systems and Stoppages
Water Heater
Water Softener
Ceiling Fans
Electrical System
Garage Door Opener
Pre-existing Conditions
How It Works
Deductible (fee per service) $100 $75 $100
Cap Per Claim $10,000 $10,000 $10,000
Annual Cap $50,000 $50,000 $50,000
Service Request Limit None None None
Service Guarantee 180 Days 180 Days 180 Days
Hold on Claims 30 Days 30 Days 30 Days

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service requests you can make each year. Pre-screened, local service agents perform the inspections and work with a 180-day guarantee.

Cost-saving perks with each package include earning 15 percent back in points through the Shop Your Way program, 25 percent discounts on qualified repairs, and up to four $9.99 oil changes and four free tire rotations per year at a Sears Auto Center. Each oil change includes up to five quarts of Valvoline premium conventional oil and a $3.49 oil filter.

Besides these three base plans, Sears Home Warranty can extend your coverage to additional items such as pool and spa heaters, septic tank, sump pump, well, or standalone freezer. There is no cancellation fee, and you are only required to sign a one-year contract.

Sears Appliance Replacement

Sears Screenshot – Avg. Appliance Replacement Cost

How To Purchase A Sears Home Warranty

If you are interested in a Sears Home Warranty plan, you can start by requesting a free quote online. You can also call Sears for a quote or choose their web-based chat feature to communicate with an online sales representative.

What Consumers Say About Sears Home Warranty

While Sears has been in business for more than 130 years and is well-established in the service and repair industry, they have only been offering home warranty services since 2014. For this reason, customer reviews are scarce. Sears emphasizes trust and dependability, and for the most part, consumers don’t take exception to these claims.

Sears Holding Corporation, the parent company, has an A rating on Better Business Bureau with an accreditation since 1926. Their composite score is 3.47 out five stars base on 1,057 customer reviews.

Sears Home Warranty Q&A

  • Does a Sears Home Warranty cover older appliances?
    Yes, Sears promises to repair or replace your covered appliances no matter their age, make, or model. However, it is essential to carefully read the terms, conditions, and limitations in your sample contract after you request a quote. Covered items must be in good working condition at the time your contract begins. Non-covered charges may apply to specific repairs and replacements, and coverage may vary by state.

  • How does the replacement option work?
    If, during a service call, the covered item is determined not to be repairable or too expensive to repair, Sears may elect to replace the item with a new one of like kind.

  • What is the Shop Your Way program?
    One perk of a Sears Home Warranty is free membership in the Shop Your Way program, a promotional rewards program offered by Sears Holdings Management Corporation. You will receive rewards for buying products and services through the Shop Your Way website. As a Sears Home Warranty customer, you’ll earn an additional 15 percent back in Shop Your Way points on all eligible purchases at Sears, Kmart, Lands’ End, and other stores. Also, when you enroll in Shop Your Way, you’ll also receive free two-day shipping on many items.

  • Can I upgrade my Sears protection agreement to a Sears Home Warranty Plan?
    If you purchased a home appliance or other merchandise with a Sears Purchase Protect plan, that agreement cannot transfer to a Sears Home Warranty.

  • How do the preventative maintenance checks work?
    Your Sears Home Warranty entitles you to two preventive maintenance checks each year, one for your heating system in the fall and one for your air conditioning system in the spring.

Conclusion

Sears, a company that is well-established in the service and repair industry, has been offering home warranty plans since 2014. Their warranty packages are a good value at a slightly higher price compared to the competition. Given their level of benefits, long-standing reputation, and trusted name, Sears Home Warranty is a good choice if you’re looking for a value-packed package with high coverage limits and a workmanship guarantee.

Sears Home Warranty Reviews

Recent Reviews

May 07 2021 7:42PM

We waited a week to have our ice maker fixed. Tech shows up, talks a lot about what to check, didn't check anything. I made a comment on what I've been doing to try and fix it and said that's the piece that needs to be replaced without checking anything.

He replaced it and left. Hours later, still no ice. I tried calling and they told me I have to wait to reschedule when we've already been struggling for a month and a half without it working.

I asked for a manager and apparently they don't have managers only supervisors but they were all conveniently unavailable.

Very frustrating that there doesn't seem to be any customer service or willing to help or understand that the appointment I had today was not a real appointment. The tech didn't do anything.

Brittany B.
Landenberg, PA
May 06 2021 9:01PM

Save your money. They came and did the yearly maintenance on my AC and found a capacitor was below normal. They couldn't replace it (even though I had the part), I had to call in a service request.

In the mean time my AC would come on even though the thermostat is set to Heat or Off. So I put in a service request, paid the $100, they came out and looked at it, couldn't do anything, sub-contracted it out. The sub-contractor came out and discovered it was the Zone Board.

After about 3 weeks, Sears said "oh sorry, it's not covered." So, the big ticket items have a lot of "exclusions." How convenient for them.

Richard H.
Benbrook, TX
May 01 2021 4:26AM

What can I say? Just look at the rest of the reviews. Same problem with Samsung refrigerator from February of 2020 to now, almost May of 2021. I call, they send somebody out. I take a day off work. They order parts. I take another day off and they come and “fix” it.

30 days later, we do it all again. This is the very definition of insanity! Company was fine at first, last year it’s been a total scam. Customer service is worse than awful. Please stay away from this company!!

Ellen P.
Geneva, IL
April 30 2021 1:15PM

I have had 2 bad experiences with Sears Whole House Warranty. First problem was a freezer that broke and lost about $2000.00 worth of food. They sent a service man out and he said that the thermostat had to have a internal screw adjusted, that they get stretched over time.

He adjusted the screw and then set the thermostat to freeze. He said it was good now. We put water containers in it and they froze. After a week we started putting food in it again.

We checked on it a week later and the freezer had stopped working again and the food was warm, so it had gone bad too. That was about $200.00 worth of food that was bad, so the total cost of the freezer breaking was $2,200.00 worth of food that went bad.

They were supposed to have a food replacement value but they would not give it to us. The repair man came back out and said it was not worth fixing, that it needed to be replaced.

Sears said that they would not replace it but offered a few hundred dollars and told us to use it to buy another freezer and that we would have to supply the rest of the money to get an other freezer. We had to spend our our own pockets $700.00 more to get a replacement.

So, they did not hold up to the warranty. I recommend that no one use them for they are fraudulent in their business practices.

George K.
Kennesaw, GA
April 25 2021 5:28PM

I signed up with Sears home warranty in December 2020. Jan 18, 21 I scheduled an appointment for my dishwasher and refrigerator. Paid my $75. Service call fee. Sears scheduled appointments February 1st. No call, no text, no show.

Again scheduled February 4th. Again no show, call or text. Again scheduled appt. Same thing. Now I had missed THREE days of work for these appointments. Finally they came in March. The technician was exceptional. Fixed my dishwasher.

My refrigerator still has not been even looked at. I made numerous calls to this company. Spoke with many different departments. Kept being sent to different departments. Finally I wrote a detailed precise letter to main company.

So far on April 13 Laura, April 15 Greg April 16, 2021 all left voice messages to me. I made many attempts to contact them and get this resolved. I have canceled my warranty. I refuse to pay another penny to this warranty scam.

Now they say that I owe a cancellation fee. No way. This company is a joke. I recommend not to sign up with this company. LouEllen **.

LouEllen G.
Gerber, CA
April 23 2021 3:48PM

I had Sears Home Warranty before chance took over. Sears Home Warranty used to be a good home warranty package. They were efficient, they were friendly and they did what they said they would do but here recently in 2021 their quality of service has really dropped down.

I have now been out of a wall oven for going on 3 months due to the kind. Several times have been placed on hold for over 40 minutes. Have talked to every country except for the country that I live in.

They sent me up replacement oven assignment. They stated that they did not have anyone to install it in my area so they sent a check for $100 for installment which they didn't even tell me that's what it was sent for of oven that Sears Home Warranty sent me as a replacement.

I have called several several times and placed on hold for more than 40 minutes. Talk to people in different countries who could understand me and I can understand them.

When I finally was able to talk to someone in the United States they were rude. You can go back and listen to the conversations since they were supposed to be recorded.

I found someone in my area All Appliance to install my oven. Come to find out that all the parts for installing the oven was not sent with the oven so he's going to charge me $350 to install it.

Then he's going to charge me $69 to get the part that was to hook up the oven to my gas. He said that the Summit oven is a European made oven and it is hard to get the parts. The oven that I had was a GE oven so I don't understand why you didn't replace it with a GE oven.

Janice B.
Longview, TX
April 18 2021 12:44AM

This company will take forever to Replace an appliance or cut a check for a new one. They are very difficult to speak to and do not get back to you when they say they will. There is no sense of urgency to help you get another appliance if yours cannot be fixed.

Barbara M.
Monrgomery, NY
April 16 2021 2:33AM

Don’t waste your money with Sears warranty service. When it comes to the claim, they will give you the run around with NO resolutions.

We’ve been without a refrigerator for two weeks, they’ve sent out 2 different contractors to look at it and both contractors have declined to repair it, recommending a replacement and yet they want to send out a 3rd contractor.

I have a family, it’s not like it’s a dish washer, washer and dryer, it’s a refrigerator, the most needed necessity of home appliances for my family.

This is unacceptable and there’s NO way to escalate this claim to someone who can make a human like decision as if it was their own family in need. I’ve paid my monthly premium for this service for over 5 years in return for this kind of ** service in return.

You can’t find customer service in this Company. Every time I call in, even with a claim number given I’d have to explain my situation all over again, do they not have notes they leave when we call?

Totally unprofessional way of running a business. Finding a way to get my years of premium refunded.

Mark H.
Saint Paul, MN
April 14 2021 2:38PM

I have been paying for this warranty for two years. In March my Tankless Water Heater broke. They were unable to find a company to service it.

After two weeks of phone calls and being passed from supervisor to supervisor, I was informed that I could contact my own provider and they would reimburse me for the cost. They withdrew the deductible amount from my account upon the first contact.

It was recommended that I replace it. I was informed they would reimburse me for the cost if I submitted the receipts to the supervisor who I was working with. I submitted all required information on March 15, 2021.

They have not responded to any attempts at communication regarding this reimbursement. It is now April 14 and no check has been received. I attempted to cancel the warranty and was told I could not without paying a cancellation fee.

They have not returned the deductible for services they failed to render. They have breached the warranty contract in my opinion and have no intent to correct this failure to comply. Please do not recommend this to anyone. They deserve better!

Mary C.
Belleview, FL
April 08 2021 7:45PM

I have been dealing with this for 4 months, to get my microwave/oven repaired. On hold for an hour at the time calling once a week and they say, "Ok we will email you confirmation" and I have yet to get an email or the microwave fixed.

They keep offering a buyout for half the price of my microwave and they want to email me but like I said 4 months later NOTHING. Disgusting service.

Like clockwork every month they have charged for the Warranty and they have the Deductible for the repair. Now I want it repaired or replaced, then I am cancelling the Fraud Company.

Eva L.
Cleveland, TX
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