Sears Home Warranty

Sears Home Warranty Review

The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade. The length of time these expensive items keep running well depends on use and maintenance. Home warranties cover the repair and replacement of systems likes air conditioning, plumbing, heating, electrical systems and others. As we explain in our Home Warranty Guide, these warranties do not replace homeowner’s insurance but protect you from sizable unexpected expenses.

Your home is probably your most valuable investment. Sears Home Warranty (underwritten by Cross Country Home Services) offers three types of home warranty plans to protect that investment. The Appliance Warranty plan covers up to 20 major appliances no matter their age, make, or model. Sears Home Warranty guarantees that if they cannot fix your appliance, they will replace it for you. The next level of coverage is the Systems Warranty plan which includes heating and air conditioning, plumbing, water heater, electrical system and more. Finally, the Whole House Warranty covers everything in both the Appliance Warranty and Systems Warranty. In addition to these three base plans, Sears Home Warranty can customize your coverage to meet your exact needs with add-on options.

Because Sears Home Warranty is part of the Sears brand that has been in business since 1886, they offer many benefits that other home warranty companies do not. For example, at no charge to you, Sears gives you two preventative maintenance checks on your heating and cooling systems each year. In addition to your warranty benefits, your plan includes membership in Shop Your Way, a promotional program for earning discounts at Sears, Kmart, and other retailers. With this membership, you receive free two-day shipping on many items that you can purchase.

While Sears Home Warranty plans are slightly more expensive than many other home warranty plans, they carry the trusted name of a long-established company along with a solid workmanship guarantee. Their value-packed packages are designed to give you peace of mind with generous coverage limits.

Pros
  • 180-day workmanship guarantee
  • Protection for more than 20 major appliances and systems
  • 24/7 support and customer service
  • Generous coverage cap of $10,000 per claim
  • Generous annual claim limit of $50,000
  • Two free yearly preventative maintenance checks (heating and cooling systems)
Cons
  • More expensive than most other home warranty plans
  • Limited time in the home warranty business

Sears Home Warranty Plans And Packages

A home warranty from Sears is one of the most expensive plans on the market, running $10 to $20 more a month than most of their competitors. However, when you choose a Sears Home Warranty package, you can expect a broad range of coverage, plus some extras other home warranty companies don’t offer.

Sears Appliance Warranty covers up to 20 appliances no matter their age, make, or model, including washing machine, clothes dryer, refrigerator, range, oven, dishwasher, microwave and trash compactor. Sears Home Warranty guarantees that if it cannot fix your appliance, it will replace it for you. You pay a service fee (or deductible) of $75 per visit with the appliance package and $50 per month for the warranty itself.

Sears System Warranty covers central heating and air conditioning, ductwork, plumbing, electrical, and other systems. You pay a service fee (or deductible) of $100 per visit with the systems warranty. This plan does not cover appliances but does offer a 25 percent discount on appliance repairs.

Sears Whole House Warranty provides the most comprehensive coverage and includes everything in both the Appliance Warranty and the Systems Warranty. This plan runs $70 per month, with a service fee of $100 per visit.

Sears Home Warranty Plans
Appliances Covered Whole House Plan Appliances Plan Systems Plan
Washer and Dryer
Refrigerator/Ice Maker
Range/CookTop/Oven
Exhaust Fan
Built-In Dishwasher and Microwave
Built-in Trash Compactor
Central Heating and Air
Ductwork
Faucets
Garbage Disposal
Plumbing Systems and Stoppages
Water Heater
Water Softener
Ceiling Fans
Electrical System
Garage Door Opener
Pre-existing Conditions
How It Works
Deductible (fee per service) $100 $75 $100
Cap Per Claim $10,000 $10,000 $10,000
Annual Cap $50,000 $50,000 $50,000
Service Request Limit None None None
Service Guarantee 180 Days 180 Days 180 Days
Hold on Claims 30 Days 30 Days 30 Days

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service requests you can make each year. Pre-screened, local service agents perform the inspections and work with a 180-day guarantee.

Cost-saving perks with each package include earning 15 percent back in points through the Shop Your Way program, 25 percent discounts on qualified repairs, and up to four $9.99 oil changes and four free tire rotations per year at a Sears Auto Center. Each oil change includes up to five quarts of Valvoline premium conventional oil and a $3.49 oil filter.

Besides these three base plans, Sears Home Warranty can extend your coverage to additional items such as pool and spa heaters, septic tank, sump pump, well, or standalone freezer. There is no cancellation fee, and you are only required to sign a one-year contract.

Sears Appliance Replacement

Sears Screenshot – Avg. Appliance Replacement Cost

How To Purchase A Sears Home Warranty

If you are interested in a Sears Home Warranty plan, you can start by requesting a free quote online. You can also call Sears for a quote or choose their web-based chat feature to communicate with an online sales representative.

What Consumers Say About Sears Home Warranty

While Sears has been in business for more than 130 years and is well-established in the service and repair industry, they have only been offering home warranty services since 2014. For this reason, customer reviews are scarce. Sears emphasizes trust and dependability, and for the most part, consumers don’t take exception to these claims.

Sears Holding Corporation, the parent company, has an A rating on Better Business Bureau with an accreditation since 1926. Their composite score is 3.47 out five stars base on 1,057 customer reviews.

Sears Home Warranty Q&A

  • Does a Sears Home Warranty cover older appliances?
    Yes, Sears promises to repair or replace your covered appliances no matter their age, make, or model. However, it is essential to carefully read the terms, conditions, and limitations in your sample contract after you request a quote. Covered items must be in good working condition at the time your contract begins. Non-covered charges may apply to specific repairs and replacements, and coverage may vary by state.

  • How does the replacement option work?
    If, during a service call, the covered item is determined not to be repairable or too expensive to repair, Sears may elect to replace the item with a new one of like kind.

  • What is the Shop Your Way program?
    One perk of a Sears Home Warranty is free membership in the Shop Your Way program, a promotional rewards program offered by Sears Holdings Management Corporation. You will receive rewards for buying products and services through the Shop Your Way website. As a Sears Home Warranty customer, you’ll earn an additional 15 percent back in Shop Your Way points on all eligible purchases at Sears, Kmart, Lands’ End, and other stores. Also, when you enroll in Shop Your Way, you’ll also receive free two-day shipping on many items.

  • Can I upgrade my Sears protection agreement to a Sears Home Warranty Plan?
    If you purchased a home appliance or other merchandise with a Sears Purchase Protect plan, that agreement cannot transfer to a Sears Home Warranty.

  • How do the preventative maintenance checks work?
    Your Sears Home Warranty entitles you to two preventive maintenance checks each year, one for your heating system in the fall and one for your air conditioning system in the spring.

Conclusion

Sears, a company that is well-established in the service and repair industry, has been offering home warranty plans since 2014. Their warranty packages are a good value at a slightly higher price compared to the competition. Given their level of benefits, long-standing reputation, and trusted name, Sears Home Warranty is a good choice if you’re looking for a value-packed package with high coverage limits and a workmanship guarantee.

Sears Home Warranty Reviews

Recent Reviews

Featured Review
June 26 2019 4:09AM

We had a power outage of 18 hours here in Texas. When the power returned, our air conditioner didn't come on. I called Sears and was told to use the online scheduling tool and found the first available appointment was more than 2 weeks out. I called and after a lot of hassle got to talk to a live person.

Initially they said they couldn't help but when I insisted, they put me on hold and a super nice gentleman by the name of Christopher referred me to a fairly local (about a 45 minute drive) a/c repair company. When I called them, they could not have been nicer - even though it was six o'clock in the evening, they sent a couple of repairmen out and had us up and running by 7:30 that same evening.

Their name is Cool Effects by Larry out of Cooper, Texas and I could not have asked for more from them. And the reason we bought the warranty in the first place was because our ice maker stopped making ice several months ago and we were advised that we could save half the amount of repair and parts if we had the warranty. Super friendly, knowledgeable repair man as was the gentleman who came out and did our free spring a/c maintenance. I know there are a lot of negative reviews but my review is all positive.

Audri M.
Cumby, TX
May 20 2022 4:43AM

Called them to look at my refrigerator on Wednesday. Said the part would arrive in 5 days. It actually came in 2 days. Been a week. Can't get in touch with anyone to come out and Install the part. 3 phone numbers don't work and 1 number just has me on hold.

Cleola G.
Detroit, MI
May 16 2022 8:10PM

Telephone service is absolutely horrific--on the phone trying to get them to answer for over 3 hours. Got text confirmation that they were coming to repair washer between 1 and 5. They never showed!

When purchasing warranty they said we would get updated texts throughout the day to update us on when they would show up! What a joke...never received any communication.

STAY AWAY FROM SEARS WARRANTY SERVICE. THEY ONLY TAKE YOUR MONEY.... NO DECENT SERVICE! NO WONDER SEARS STORES CLOSED!

Jean T.
Colts Neck, NJ
April 04 2022 6:33PM

Purchased the warranty in January 2022. Called in March to schedule an appoint to fix my Kenmore fridge and Kenmore dryer.

Let's start with the fridge: 1. Had to wait three weeks. 2. Technician didn't show up - no phone call, no text, no email. 3. Took me 1 1/2 hours on the phone to finally reach a "person". 4. Rescheduled in another week 5. Again, no show, no call, no text, no email.

6. Called again, phone person said they would find another provider - that was on a Saturday so they are supposed to call Monday or Tuesday - we'll see.

Dryer 1. Had to wait 2 weeks for an appointment. 2. Technician was late, ordered parts. 3. Technician didn't show up for appointment, but someone did call and reappointed. 4. Sears called today to reschedule dryer appointment, have to wait another two weeks for appointment.

I had this "warranty " service years ago and it worked. Now I wish I had never bought it. I will be seeking a refund for at least a month of premiums (fat chance that will happened) and perhaps register a complaint with our state attorney general. DO NOT BUY THIS!

Linda E.
Monroe, WA
March 03 2022 8:00PM

If there was zero rating I would give O! Horrible repair service! Sears has been to my house 3 times for the same issue with my washer. Still not repaired.

The customer representatives that schedule appointments don't speak or understand English well and will tell you are scheduled for appointment and will not schedule you.

After you are scheduled you should get confirmation e-mail which you don't get because the customer service representative is either not well trained, do not care, or don't understand English. DO NOT RECOMMEND SEARS HOME WARRANTY! Go somewhere else!

Vicky S.
Manvel, TX
December 04 2021 6:01PM

After signing up and paying for 2 months of coverage, I filed a claim when my microwave stopped working. I provided my account number, address, etc., and was told I didn’t exist in their system. Evidently Sears’ records showed my old address.

When I tried to update my address, I was told it was impossible to update an address on their system. (How is that possible?) The salesman offered to sign me up again, under the correct address, and I agreed to that, with the assumption that Sears would waive the 30-day waiting period (since I had already paid for two months of coverage).

No, the salesman explained, I would have to start all over, and pay another $100+ and wait 30 days for coverage to start.

I waited on Hold interminably and spoke to a long list of customer service people, none of whom could solve the problem or explain how their computer system cannot allow updated addresses. It’s a HOME WARRANTY policy, but they can’t manage home addresses???

I finally cancelled the policy, unable to get a refund for the $100+ I’d foolishly spent on this home warranty program. In hindsight, I regret being talked into the warranty in the first place. Perhaps you can learn from my mistake.

Lisa C.
Kokomo, IN
November 23 2021 10:37PM

Been trying to get an appliance repaired since 2019. Total of 8 different techs have come out to my home...claimed the appliance is unrepairable and needs to be replaced...

Been trying since June to get replacement...transferred to different people...all say escalating to team lead. Total ** and scam...Been calling in weekly since July to resolve.

R H.
Birmingham, AL
November 17 2021 9:23PM

BEWARE DO NOT USE. I've had a claim on my Kenmore Elite Microwave since May 2021 as of 11-16-2021 still not fixed. I have had 3 different technicians come out to try and fix.

They recommend replacement but the last technician took a part of my microwave on my table and did not put it all back together, he ordered the part And when it came in he came back to fix told us it was done.

As he left my wife opened the door to the microwave pieces pieces fell on her. Cannot get anybody to come back out. Total rip off of the company.

Robert K.
Phoenix, AZ
November 15 2021 4:51PM

The technician came on October 1, 2021 at our request to fix the ignitor on our gas oven. He said if we'd purchase the home warranty, we'd get a discount on this visit & coverage on our other appliances so we fell for his hard sale & purchased it before he looked at the oven.

He had an ignitor in his vehicle & replaced ours with that. There was immediately a loud popping noise & flash of light. Upon examination, when he put the new ignitor on, it blew up the control panel & now they say they don't have that part anymore.

They are supposed to be refunding us for the service call but we now have an unfixable oven. The warranty people say now there is a 30 day waiting period & they won't replace our oven.

Virtually everyone we've spoken to has agreed that we are being treated unfairly but they have to transfer us to another department & we have to go through the whole scenario again with the same result.

If we don't get this resolved immediately, we will be going to file a claim against both Sears Home warranty & Sears. The model number of the oven is 91130169791 & our policy # is **.

Jerry M.
Paragould, AR
November 12 2021 1:08AM

Beware! This will be the worst service you will ever experience. My refrigerator was still warm the very same afternoon the repairman left. When I called to have him come back out to finish the job I was told he'll be back out in 10 days, even though I had paid him $500 dollars.

Talking to their customer service is a big run around and you will need perseverance to deal with these people. They told me that I would be able to cancel but when I tried, they told me I would have to pay $150. Just a warning, this will be THE WORST customer service you will ever encounter.

Muriel K.
Kihei, HI
Write Review