Eargo Hearing Aids

So far the Eargo hearing aids are amazing. I’ve spoken to my audiologist, Amber, 3 times and every time she patiently walks me through any minor or major questions I might have. I am certainly hearing 100 times better.

I was looking for hearing aids that went up in the ears, and I thought Eargo would be good. The best thing about them is they were not hearing aids that go over your ears. The ones that went over my ears constantly got hung up in my glasses. So, I take my glasses off and I flip the hearing aid off.

It was always a pain. There was pressure behind my ear from the hearing aids and my glasses' temples. Eargo is the best thing. I didn't have to worry about them all the time. They were just stuck up in there and you don't notice them.

I sent the hearing aids back, though. If you try to eat with them on, all you hear is the crunching inside your head. It was terrible. I'm a vet, and the VA gave me hearing aids, which were over my ear. I didn't care for them as well, but they hear way better than the Eargo did.

Also, Eargo is very expensive, and the batteries only last a couple of years, and that bothered me. There is no battery replacement. You have to buy new ones.

I had trouble with the right ear. It wasn't fitting right, the instrument wasn't. And so the company, I called up and had a very nice person that I talked to. And I told her what's wrong, and it was still under warranty. So bing bang, she sent me a box that I opened, took out the new one, put in the old one, sent it back, and now the new ones much, much better.

The Eargo product is very advanced and works as stated. Online support and availability of professional staff is excellent. I purchased Eargo based on my son's recommendation after trying several other aids. I am very glad I did!

Great product that made a difference in my hearing and every contact I spoke with was knowledgeable, helpful, and very polite. Unfortunately I have to return my Eargo 6 because the device does not allow features to be accessed on my brand of cell phone. Inquire before purchasing.

What a difference. No more cupping my ears with my hands. The customer service is great too. I learned a lot about fitting them in my ears and choosing optimal programs that suit my needs. If you struggle in noisy environments like restaurants these work great in helping filter out the din. Love em!

This is my second pair of Eargos! I found that there have been some great improvements eg: able to make adjustments with my iPhone, size is smaller and they are easier to clean. Online videos explaining how to take care of my Eargos and helpful reminders as to when you need clean and service my Eargos.

My new EARGO6 devices are going to be a great benefit to my hearing and lifestyle. The customer service I experienced with Bryan and Jalene was excellent. I look forward to a long and fulfilling relationship with Eargo products and people. Thanks!

Eargo is exemplary in their customer service. The only thing as amazing as that was the product itself. The Eargo 6 product is comfortable, stable, programable, and adjusts to a variety of settings. With a little practice they become the contact lenses for your ears. Try them, you will not be sorry.

Overall, I'm very pleased with Eargo. I don't wear them as frequently as I probably should, but the design of them is what drew me there. I work in health care and I had a patient who said, "Do I need to take my hearing aids out?" I was standing right next to him and I said, "You don't have them in."

He said, "I do." I looked down again and I said, "No, I don't see them." He pulled them out. I said, "Wow, those things are small." So, that got me into their website and I researched them.

The gentleman I spoke to at Eargo was very knowledgeable, very professional, and truthfully was the reason why I made the decision right then. I asked a lot of questions, and he answered them. He wasn't pushy. So, I was very pleased.

I got the delivery. I've had some follow-ups. I was having some issues getting them tweaked. Their direct-to-consumer model works because they're really good at what they do. A lot of companies don't.

Every person that I had an interaction with at Eargo followed up with me. They always were very helpful. So, I'm very impressed.

As far as the cost, they're competitive. They do break it up for you. You can pay it over a period of time. They made it very easy to get their product. Then, once you got it, they were there if you had any questions. I have an app on my phone for it.

When I call, they get back to me, then they follow up and make sure that the adjustments we made were okay, and that they're still working.

Eargo is a good company. They're very much on top of it. I really do feel good. The last thing you want when you spend a couple of grand is buyer's remorse.

I'm happy I got the product. I should probably wear them more frequently than I do. They send little reminders, time to clean them, the battery, and time to replace the tips. It's a well-oiled machine.

The product works. I love the fact that I don't have a head of hair. So, the whole vanity thing about putting a hearing aid behind my ear was a real challenge for me. Then, when I saw these things, you can just bury them in the canal of your ear and nobody even knows you have them in.

At the end of the day, the product has to work. Small is good, but it still has to work. Then, you have to have a company that stands behind what they have. Eargo does. I don't give referrals to families and friends or neighbors and I've given that name out to a number of people.

I was a Eargo cheerleader when I was using my Eargo Neo HiFi set. Being kind of a tech guy, when Eargo came out with the Eargo 5's I jumped in and purchased my second pair of the latest.

When Samsung came out the Galaxy 22's I also did the same thing as the Eargo and jumped in and purchased the latest.

However without any notice from Eargo that some phones do not work with their product, I quickly learned that the Samsung Galaxy 22 line of phones and presumably ALL Samsung phones after the 21's DO NOT work with Eargos.

Eargo is aware of this but does NOT state it in ANY advertising, nor do they publish a list phones that the Eargos DO WORK WITH or a list of the phones that Eargos DO NOT WORK WITH.

Actually this borders on consumer fraud. Or even worse since over 65 is a common age of the purchasers, elder fraud. However the Eargo product is the best on the market when it works with your cell phone.

Great sales staff. They worked hard with me to make sure that I was able to qualify for my insurance coverage and veteran discount. They always responded quickly to my phone calls and always got the answers I needed.

Instead of the $4,300 hearing aid from the audiologist (including insurance coverage) I ended up spending exactly $0.

Before I contacted anyone from Eargo, I did a lot of research about hearing aids. I was very impressed with what I found. When it was announced that the Eargo 6 was waterproof, my decision was pretty much made. When I talked with someone, I met Brent.

Brent was super during the month long period it took to collect all the information required, Brent was very helpful in instructing me on the process to submit the information.

I would have probably decided on Eargo anyway, but the interaction with Brent and all of his assistance made a long, a little confusing process a real pleasure. I look forward to improved hearing and a long relationship with Eargo.

I got my Eargos last week and was optimistic that they would bring me the help I needed. Somehow I lost the charging unit-it must have fallen out of my purse somewhere or my cats absconded with it.

When I went to order a new one, I discovered it costs $295 for the replacement. As I don't want to pay this outrageous fee now I have unusable hearing aids that I never would have purchased had I known how expensive replacement items would be.

Apparently the $295 is the bargain warranty price. Had I been out of warranty it's more like $600. I feel like this information is important for consumers to hear when they initially order the product.

I am hoping that the charger turns up or someone will sell one on Ebay someday as I can't even return the hearing aids without it. While it was my fault I lost it, I want other people to know what they are getting into before they spend their hard earned money with this company.

After the first few days using Eargo 6, I am very happy with this excellent product and great customer support. The dreaded noisy restaurants are now under control. I bring them with me everywhere I go in the handy compact charging pod. Just knowing the benefits of better hearing is readily available at any time is very comforting.

My Eargos are great, no issues.. still getting used to them and are so comfortable. I had returned a pair of behind the ear aids, and glad I did and removing glasses and the masks were a real pain with the Behind the Ear aids, not with EARGO.

I had a great experience with Eargo. The only downside to it was that I could not use my hearing aids with my phone, and where I work, there's so much background noise.

I just quit wearing the hearing aids because it was so loud, and then I was walking around with earmuffs on all the time. So, when I retire, I'm going to do something again. It just wasn't working out in the job that I have now.

I thought the Eargo hearing aids were cost-effective compared to some of the others. I liked the whole moisture-resistant part of them. I really didn't want the ones that go behind my ears.

We do a lot of side-by-side riding and there's a lot of bouncing around and carrying on and I didn't want to have one of them come flicking off my ear, and then lose it, and then have to buy one. I figured the safer option was to have them in the ear.

I did wear my hearing aids at home. I'd go home and put them in and it wasn't too bad. There were certain shows I watch where I would get some feedback on them. There was certain music that would give me some feedback in my ears and I wasn't really fond of that.

The doctor who was at Eargo was texting me and always trying to figure out how to make things better. When one quit working or charging, they immediately had another one in the mail to me. Anytime I called a problem, somebody was right on it.

Do not buy Eargo. They do not honor what the salespeople say. Sales person said the hearing aids were covered against loss for the first year. When I lost mind during thd first year they refused to honor what the salesperson said.

My Eargo hearing aids are amazingly comfortable to the fact that I had them in my ears, and I jumped into a pool and destroyed them. As far as the warranty, instead of $750 each, I could buy replacements for $300 each. That was the part that irritated me.

I wrote an email to them and said, "I've never had hearing aids before, and I'm 58. And so, I didn't know the standard procedures for hearing aids." I just assumed that you could wear them in the water. There is nowhere on the website that expressly said, "Don't go in the water."

I should have been smart enough, but they were so comfortable and so small that I forgot they were in. It was a little punitive. I screwed up, but there is nothing on the case that you recharge them that has a water symbol with a red line through it. There was no warning like that on it. Overall, I loved the product. It was a fantastic product.

Eargo is taking good care of me. I like that the hearing aids go in the ear. I thought I'd try it and so far, the sound is perfect. The only problem I'm having is I've got a smaller channel and I need the size that fits in it. Otherwise, it works fine.

Eargo's rep is gonna send me the smallest hearing aid they have. He gave me some ideas on how to make the black one work. I hope that this new change that I'm gonna make is gonna allow me to use the product every day.

I went with Eargo's Neo HiFi hearing aid because of its reference to audio file and music. When I made the purchase, I was happy with the person I dealt with.

Then there was some follow-up. After about a week and a half, they had somebody contact me to see how I was doing and talk about the hearing aid and see if I had any problems.

I don't think Eargo could have done anything better. For the product and the service they're offering, they contacted me appropriately. I always have a number I can call if I have any problem and an extension I can get right to a person.

With the quality of the hearing aid and the functionality compared to the cost, I'm pleased with it. If cost isn't a factor, I wouldn't go with Eargo. If cost were a factor, then they're probably the only online product I would use from looking at reviews and listening to other professionals.

Eargo has great hearing aids and good follow-up. They've really thought the production of these through very well, but I have tinnitus. They said it might help a little bit. I ended up having my tinnitus become louder. So, it didn't help me that much.

I would recommend them to anybody, but they aren't for me. Everything was great about them. Eargo is a great company. Their support was great. Everybody was on the up and up.

My experience with Eargo, so far, has been okay. Their price was decent. The hearing aids work for me. I just have to learn how to wear and charge them, but I could hear out of them and I like them.

I had to send my Eargo hearing aids back because they hurt my ears. I had them for about two weeks and a half weeks and the quality was fine. It just turns out my ear canals are very narrow.

Eargo's customer service was fine. Everything was well-explained. Overall, if you got big ear canals, Eargo would be an economical way to go. It would be a great purchase and a good experience.

I was looking for something small that would fit in my ear. When I was looking at completely in-canal hearing aids, Eargo was the only option that wasn't a phone app brand or something absurdly expensive. So, it was both affordable, and functional, and it fit what I wanted.

So far, they're kind of life-changing. I didn't realize I only have high-frequency hearing loss. I'm only 40, but my friends have been complaining for years that I'm deaf as a doornail. Once I got these, I have no more problems. They're pretty great.

Eargo has unbelievable customer service. When I called them up, I didn't really know what I was doing. I didn't know what I was really looking for.

They assigned me a specific guy. I got his personal number and he gave me a call. He spent as much time as I needed on the phone with me to answer all my questions, and walked through stuff. I ended up giving him three follow-up calls. He was super patient, nice and awesome.

I ended up with trouble with the Eargos. After spending some time on the phone with the phone answer person, they just sent me a complete, full replacement. I've been super satisfied with their customer service. It's amazing.

The quality of the device seems top-notch to me. This new set has been great. I also tweaked the way I use them so that I don't end up with the same problems I had with the last one, and on their guidance. They walked me through it. They're phenomenal.

I did the online hearing test with a couple of companies, and I like the small device and that it's rechargeable. Those were all issues for me. It is affordable.

I also had a follow-up appointment with an audiologist just to confirm all the results, and then I came back and bought the Eargos. My Eargo hearing aids are doing great. I like them. I've gotten used to them.

The one problem I have with them is the periodic feedback. I'm hoping that over time, the company will find a way to reduce that. My husband sings and I find that with music, the feedback is more frequent and more intense.

Some television causes more feedback. I'm hoping at some point that they're able to do some more feedback reduction in the devices.

There was a point where I think the website was cloned because I went online and ordered some tips, some petals for them, and when I went into my account, there was no record of an order.

The company then couldn't find any record. We called. There was an 800 number, and it went to a medical device company. So, I think the website was cloned. I did report that to the company at the time.

I was looking for a hearing aid that was small enough, without having to have something on the back of my ear. I don't need the ability to hear a phone call or to hear music to come back to the hearing aids like Bluetooth.

I was mainly interested in the unit that can pick up sound and adjust sound depending on where I am, and those are the newer ones, like the AI sound. I was looking at Eargo about six months ago.

What I don't like about them is they hyped that they set up a situation with Verizon that some of Verizon offices will be able to let you try a hearing aid automatically and see what it is and so on.

When I got down and spoke to them, they said this is on Eargo, that they don't have it throughout the United States as yet, only in certain cities. I asked about that because I wanted to see it before spending any money on it.

I have had several occasions to call Eargo and everyone I spoke to has been courteous and helpful. Which is good to experience in such a sensitive field as a customer's hearing. I am a return customer and customer service is one of the reasons I am a return customer.

My evaluation of Eargo is based on the qualities of the device (I can hear much better now), conversations with an Eargo salesman and a very helpful teacher/employee. One of the reasons I feel so good about this system stems from its app linked to my iPhone.

It was very good and felt like Patricia was very sincere in all she told me. Can't wait to get them and start using them. She told me if after I receive them if I had any questions just call her anytime and she gave me her personal phone number.

Purchasing my Eargo hearing aids was very smooth and easy, and they were very helpful as far as explaining what needed to be done, how you do it, and when to do it. I am just struggling with wearing them on a regular basis.

There are certain parts of it that are very good quality but I cannot distinguish where a sound initiates from a left or a right. I had to go through the breaking in period, trying to get used to them.

After that point, I felt like I was pretty well used to them. We breed dogs and I've got puppies and I can't tell whether the cry was coming from over on my left or over on my right.

Eargo has called to see how things were going back in the early stages. I had an audiologist do a hearing test on me. That was what made me start looking for hearing aids.

Eargo informed me that if I could get the results from the audiologist, they could program my hearing aids to what the audiologist had said.

I had already gone through a setup where you can listen to the tones and I set mine up and I came really close to setting it up the way the audiologist would have had it set up. When they programmed it based on the audiologist, it was almost identical to what I had done. I thought it was very good of them that they did that.

I had the Eargo 6. I would have preferred one that would be Bluetooth compatible, but then you had the battery pack on the back of the ear. One of my biggest struggles, when I was breaking them in, was I had a tremendous amount of earwax that would form and my ear would itch.

When I didn't wear them, I didn't have it. But then, after my ears got adjusted to it, it slowed down. I hate having to wear a hearing aid but it does come in handy at night watching TV. There are things that I hear better with the hearing aids, but my hearing wasn't bad enough that it really interfered with my day-to-day life.

Product is what I expected after looking for an affordable hearing aid for my minor type hearing loss and tinnitus issues. I wanted something that worked well; and was not visible to the sight.

The Eargo HIFi is the one I chose; and I feel the price was very fair; and received a unexpected discount. So far 1 week in and I am pleased.

Have been wearing neo-hifi Eargos for a couple of years. My loss has progressed recently a moderate amount. I have been disappointed with hearing with the neo-hifi's.

An audiologist suggested I needed "professional hearing aids". I decided I would try the new Eargo 6's since they have a trial period. I am like a new person now. I wish I had upgraded a long time ago.

If my hearing was a seven before, now that I have my Eargo 6, it's an eight and a half. My hearing is better than it was.

This was a most personalized buying experience. EARGO is an exceptional product with everything considered in its design and functioning. From mild to more severe hearing loss, you can’t find a better product nor one with this level of technological advancement.

I've been using the Eargo Aids for two weeks now. I'm still experimenting with the best settings for my different situations, but primarily, the Eargo Hearing Aids work well.

I'm new to hearing aids altogether. I've been hearing sounds that I haven't heard in a long while. I've noticed my family talks "too loud" now. I'm liking them very much so far.

I turned my Eargo hearing aids in. I was used to some hearing aids that go behind the ear and then had a little wire that goes in into the ear, and the Eargo didn't fit in my ear right.

The cost was okay. They were cheaper than the hearing aids that I had from the doctor. I just hear better with the other one. Eargo's customer service was great. But I didn't enjoy the product.

I liked the ear program that Eargo has and the way they do it. I got an Eargo in-the-ear hearing aid. My hearing is a little better. I am getting some buzzing and I'm getting different side effects that I wasn't getting before.

It improved my hearing a little bit, but there have been issues with feedback, noises, and scratching sounds.

The salesman, Tyler, was helpful at the beginning, but I had called about four times to have him call me back because I had a problem, and he never called me back. I had to keep calling.

I left messages for him and eventually escalated it to a different person. There were a couple of things I needed to get a resolution on, and he never called me back.

Overall, the lack of customer service really annoyed me. But Eargo's price was very competitive. My hearing loss was moderate, so I took my chances with that. I have a 45-day trial period, so I was thinking of maybe holding on to it for a while and trying a different hearing aid to see the differences.

My Eargo hearing aid works and it has good battery life, and I can hear all frequencies. Everything is pretty good so far. I've not really gotten any problems with it. It's worth the money when it was a couple of thousand dollars compared to some of the cheaper hearing aids. It does the job.

My Eargo hearing aids are good. It was affordable to me, and it looked like something that would work for what I do. I'm a General Superintendent for a construction company. We build schools and stadiums. So, it doesn't affect anything that I have to wear safety-wise.

I like the easy in and out as far as putting them in and out. I like that they're pretty invisible. As far as the customer service, they were very helpful. They talked about how to clean the product.

Eargo is one of the cheaper options. At the time I was getting on the search for hearing aids, the 6 was about to be released. So, I held out about a month just to make sure if I was going to get it, I was going to go and get the newest one, and that was what happened.

Functionality-wise, it's pretty good for having four settings but there are definitely some tweaks that could be made to better improve it.

Whenever you put them in the charging case, they continue to stay on. They don't ever shut off, which causes them to want to get pretty warm when they're charging, which is why this wireless charging stuff would make sense. But they buzz and beep because they're still on and they're in a case.

So, you close the hearing aid up in your hand and it's not understanding what sounds it's supposed to be picking up or echoing out. So, for them to not know that they're charging and for them to shut off, it's kind of weird. Other than that, the hearing aids help considerably.

The initial start-up was pretty awful for Eargo. They rolled out the Eargo 6 without any modifications done. It was over three and a half weeks before the application was even able to modify the Eargo 6. So, they rolled them out before any IT had modified the app or done anything with them.

They were money-hungry, it seemed, upfront, so they just rolled them out and had a bunch of software issues that they couldn't fix for a long time. It took almost a month to get it fixed. So, for the first month, I couldn't really wear them a whole lot because I couldn't change the settings or volume control. I love them after it got fixed.

I had hearing aids before I contacted Eargo and they were getting older and they were behind the ear. I wanted the in-the-ear if I could get them, and that was what I did it. I'm 100% satisfied with it.

Eargo's customer service is really good. I researched it very well before I contacted them. You had a 45-day return too if you didn't like them.

I got the Eargo 6 because that was the newest one and they're waterproof and I like to go newest if I can because they should be good for a while. It was just they were so new and they had some issues, but they worked right through them and they work fine now. They rolled them out pretty fast.

Other than that, I like it. They work better than the around-the-ear ones I had. Overall, the company's good.

I received my order from Eargo as expected. That’s when the problems began. Scheduling a consultation with an audiologist is at least a week and in my case two weeks in advance. My right hearing aid stopped charging after two days.

There were other problems as well but when I tried returning them within the 45 day. “Two days“ they Won’t just send you a return label but they must have a sales agent call you in 1 to 2 days and then they try to talk you out of returning them.

I requested a return address label after I went through all of their questions and explained all of the difficulties yet I have yet to receive it as promised.

I am 50% pleased with my Eargo device. I'm trying it out. It's helping me with one thing, but it's not helping me with the main reason that I purchased it.

Right now, it is taking away the wind noise or the very heavy buzz, but it's putting me in a situation like I have almost like a blurry cotton in my ear. So, it's giving me one comfort, but it's not giving me better hearing.

As far as customer service, the person that called me to support me was on a limited time. He was basically trying to download something and said, "Try it for a week, and I will call you in a week to see how are you doing." It was not 100% personal.

As a dentist, I don't let anyone left to be a little bit satisfied. I want to make sure that people are 100% satisfied. Here, I don't feel that.

I had this piece a couple of months ago, and then they called me and told me that the new one came out and to try it out. I returned the other one. I tried the new one, but I don't see the difference between the new and the old one.

Overall, service is very nice, but the result is not there. I had a chance to talk about it with a friend that has a very similar thing, and he's in the same situation. He's seeking for something better.

I wanted Eargo's invisible style and the price. I wanted to be able to control it with my cell phone, and that was what separates Eargo apart from most of all the rest. The quality is at least 90% out of 100. With my device, I'm hearing a lot of things I didn't hear for a long time.

Overall, I had the best customer support and the best experience I've ever had with any company. The follow-up is incredible. They're there for you.

Eargo is a wonderful product. When we spend money on something, all we want it to do is work. If there's a problem, we want it solved, and that's what Eargo is wonderful at.

My Eargo 5 makes my life better. It made me able to hear whispers. I can hear conversations better at dinner, too.

Everything was super great with my Eargo hearing aids. I have severe hearing loss. The only problem I had with them was there's no volume control. The features are all great, but it's just not loud enough for what I need.

I have the Bluetooth. I couldn't use like phone calls on there. The only thing the Bluetooth was for the charging box in order for me or them to make alterations to the programs that they have in it.

The sound quality was good and the background noise canceling worked well. But when I started talking to someone, it didn't really change that. It would kill a lot of the background stuff, but it didn't do anything for raising the volume of their voice so I can actually hear what they were saying.

I sent them back for a refund because having them kind of defeats the purpose because they're not doing what I need them to do. They were comfortable. I did not have an issue with the fit. A lot of times, I forgot they were even there until I went and try to put my Bluetooth headset on, and I was like, "Oh, I have to take these off first."

As far as the customer service reps, they were helpful as peach pie. They were great. They bent over backwards trying to fix whatever issue I had. They were like, "Well, this is the loudest we could get them. There's just isn't a volume control for that."

They did a boost on it, but it didn't help any at all. I said, "Well, I'm just gonna send them back because it's just not helpful. I need to get something that is helpful." They said, "Okay. Well, we're sorry it didn't work, but at least we tried."

I researched earpieces online and wanted something that was very low profile. Eargo was in the canal or a solution that I thought would fit my lifestyle. The reviews were very good, too. So, I decided to give it a try.

They had a 45-day return policy, so I didn't see any downside where I'd have 45 days to try them out and I wouldn't be stuck with them if it didn't work for me.

Eargo's quality is excellent. I've got other friends of mine that are amazed at not only the size, but the cost of the earpieces. So, I've been very happy with them.

I did have one situation that they resolved. They sent me these plastic pieces that hold the appliance in your ear. There are two different types, and they sent me two packages that said they were two different types, but there were the same type in the packages.

So, I had to reach out to them and say, "There must be some sort of packaging problem because I've got the exact same types." One is called a closed piece and the other is called an open piece, and they sent me both closed pieces.

I wanted to try the two different ones because one is more comfortable than the other. Indeed, the one that they ended up sending me to replace the duplicate was the one that I decided on. They were very responsive and addressed the issue very quickly.

I ended up returning my Eargo hearing aids during the trial period. From a technical standpoint, I liked how discreet they were because they went into your ear canal, but I was getting some feedback at times. So, I didn't use my phone, I just used my fingers to change modes. That was one thing that I was not real happy with.

They're a quality product. So, I didn't feel bad about the fact that I tried them. I felt like the company was very good about the return and the customer service was very good.

When I first decided that I was going to return them, I contacted the customer service and even though I was only about two weeks in, they extended my trial period and also gave me $250 off. So, I was very happy with the customer service.

The service with Eargo has been exceptional. The people that I've had dialogue with are exceptional. I had a set of hearing aids before these, and the Eargos are far superior relative to clarity of voice.

I have the Eargo 5, and it took me about four weeks to find out the proper way to put it in. Once I did, the little plastic things hold it in there. Instead of the little plastic wire that comes out of them going to the bottom of the ear, mine comes up in the middle of the ear. As a result, they're easy to put in.

Right now, anytime I have trouble, I do the fine-tuning thing, put them back in the charger, reset them, and they're good as gold.