Eargo Hearing Aids

I had to send my Eargo hearing aids back because they hurt my ears. I had them for about two weeks and a half weeks and the quality was fine. It just turns out my ear canals are very narrow.

Eargo's customer service was fine. Everything was well-explained. Overall, if you got big ear canals, Eargo would be an economical way to go. It would be a great purchase and a good experience.

I was looking for something small that would fit in my ear. When I was looking at completely in-canal hearing aids, Eargo was the only option that wasn't a phone app brand or something absurdly expensive. So, it was both affordable, and functional, and it fit what I wanted.

So far, they're kind of life-changing. I didn't realize I only have high-frequency hearing loss. I'm only 40, but my friends have been complaining for years that I'm deaf as a doornail. Once I got these, I have no more problems. They're pretty great.

Eargo has unbelievable customer service. When I called them up, I didn't really know what I was doing. I didn't know what I was really looking for.

They assigned me a specific guy. I got his personal number and he gave me a call. He spent as much time as I needed on the phone with me to answer all my questions, and walked through stuff. I ended up giving him three follow-up calls. He was super patient, nice and awesome.

I ended up with trouble with the Eargos. After spending some time on the phone with the phone answer person, they just sent me a complete, full replacement. I've been super satisfied with their customer service. It's amazing.

The quality of the device seems top-notch to me. This new set has been great. I also tweaked the way I use them so that I don't end up with the same problems I had with the last one, and on their guidance. They walked me through it. They're phenomenal.

I did the online hearing test with a couple of companies, and I like the small device and that it's rechargeable. Those were all issues for me. It is affordable.

I also had a follow-up appointment with an audiologist just to confirm all the results, and then I came back and bought the Eargos. My Eargo hearing aids are doing great. I like them. I've gotten used to them.

The one problem I have with them is the periodic feedback. I'm hoping that over time, the company will find a way to reduce that. My husband sings and I find that with music, the feedback is more frequent and more intense.

Some television causes more feedback. I'm hoping at some point that they're able to do some more feedback reduction in the devices.

There was a point where I think the website was cloned because I went online and ordered some tips, some petals for them, and when I went into my account, there was no record of an order.

The company then couldn't find any record. We called. There was an 800 number, and it went to a medical device company. So, I think the website was cloned. I did report that to the company at the time.

I was looking for a hearing aid that was small enough, without having to have something on the back of my ear. I don't need the ability to hear a phone call or to hear music to come back to the hearing aids like Bluetooth.

I was mainly interested in the unit that can pick up sound and adjust sound depending on where I am, and those are the newer ones, like the AI sound. I was looking at Eargo about six months ago.

What I don't like about them is they hyped that they set up a situation with Verizon that some of Verizon offices will be able to let you try a hearing aid automatically and see what it is and so on.

When I got down and spoke to them, they said this is on Eargo, that they don't have it throughout the United States as yet, only in certain cities. I asked about that because I wanted to see it before spending any money on it.

I have had several occasions to call Eargo and everyone I spoke to has been courteous and helpful. Which is good to experience in such a sensitive field as a customer's hearing. I am a return customer and customer service is one of the reasons I am a return customer.

My evaluation of Eargo is based on the qualities of the device (I can hear much better now), conversations with an Eargo salesman and a very helpful teacher/employee. One of the reasons I feel so good about this system stems from its app linked to my iPhone.

It was very good and felt like Patricia was very sincere in all she told me. Can't wait to get them and start using them. She told me if after I receive them if I had any questions just call her anytime and she gave me her personal phone number.

Purchasing my Eargo hearing aids was very smooth and easy, and they were very helpful as far as explaining what needed to be done, how you do it, and when to do it. I am just struggling with wearing them on a regular basis.

There are certain parts of it that are very good quality but I cannot distinguish where a sound initiates from a left or a right. I had to go through the breaking in period, trying to get used to them.

After that point, I felt like I was pretty well used to them. We breed dogs and I've got puppies and I can't tell whether the cry was coming from over on my left or over on my right.

Eargo has called to see how things were going back in the early stages. I had an audiologist do a hearing test on me. That was what made me start looking for hearing aids.

Eargo informed me that if I could get the results from the audiologist, they could program my hearing aids to what the audiologist had said.

I had already gone through a setup where you can listen to the tones and I set mine up and I came really close to setting it up the way the audiologist would have had it set up. When they programmed it based on the audiologist, it was almost identical to what I had done. I thought it was very good of them that they did that.

I had the Eargo 6. I would have preferred one that would be Bluetooth compatible, but then you had the battery pack on the back of the ear. One of my biggest struggles, when I was breaking them in, was I had a tremendous amount of earwax that would form and my ear would itch.

When I didn't wear them, I didn't have it. But then, after my ears got adjusted to it, it slowed down. I hate having to wear a hearing aid but it does come in handy at night watching TV. There are things that I hear better with the hearing aids, but my hearing wasn't bad enough that it really interfered with my day-to-day life.

Product is what I expected after looking for an affordable hearing aid for my minor type hearing loss and tinnitus issues. I wanted something that worked well; and was not visible to the sight.

The Eargo HIFi is the one I chose; and I feel the price was very fair; and received a unexpected discount. So far 1 week in and I am pleased.

Have been wearing neo-hifi Eargos for a couple of years. My loss has progressed recently a moderate amount. I have been disappointed with hearing with the neo-hifi's.

An audiologist suggested I needed "professional hearing aids". I decided I would try the new Eargo 6's since they have a trial period. I am like a new person now. I wish I had upgraded a long time ago.

If my hearing was a seven before, now that I have my Eargo 6, it's an eight and a half. My hearing is better than it was.

This was a most personalized buying experience. EARGO is an exceptional product with everything considered in its design and functioning. From mild to more severe hearing loss, you can’t find a better product nor one with this level of technological advancement.

I've been using the Eargo Aids for two weeks now. I'm still experimenting with the best settings for my different situations, but primarily, the Eargo Hearing Aids work well.

I'm new to hearing aids altogether. I've been hearing sounds that I haven't heard in a long while. I've noticed my family talks "too loud" now. I'm liking them very much so far.

I turned my Eargo hearing aids in. I was used to some hearing aids that go behind the ear and then had a little wire that goes in into the ear, and the Eargo didn't fit in my ear right.

The cost was okay. They were cheaper than the hearing aids that I had from the doctor. I just hear better with the other one. Eargo's customer service was great. But I didn't enjoy the product.

I liked the ear program that Eargo has and the way they do it. I got an Eargo in-the-ear hearing aid. My hearing is a little better. I am getting some buzzing and I'm getting different side effects that I wasn't getting before.

It improved my hearing a little bit, but there have been issues with feedback, noises, and scratching sounds.

The salesman, Tyler, was helpful at the beginning, but I had called about four times to have him call me back because I had a problem, and he never called me back. I had to keep calling.

I left messages for him and eventually escalated it to a different person. There were a couple of things I needed to get a resolution on, and he never called me back.

Overall, the lack of customer service really annoyed me. But Eargo's price was very competitive. My hearing loss was moderate, so I took my chances with that. I have a 45-day trial period, so I was thinking of maybe holding on to it for a while and trying a different hearing aid to see the differences.

My Eargo hearing aid works and it has good battery life, and I can hear all frequencies. Everything is pretty good so far. I've not really gotten any problems with it. It's worth the money when it was a couple of thousand dollars compared to some of the cheaper hearing aids. It does the job.

My Eargo hearing aids are good. It was affordable to me, and it looked like something that would work for what I do. I'm a General Superintendent for a construction company. We build schools and stadiums. So, it doesn't affect anything that I have to wear safety-wise.

I like the easy in and out as far as putting them in and out. I like that they're pretty invisible. As far as the customer service, they were very helpful. They talked about how to clean the product.

Eargo is one of the cheaper options. At the time I was getting on the search for hearing aids, the 6 was about to be released. So, I held out about a month just to make sure if I was going to get it, I was going to go and get the newest one, and that was what happened.

Functionality-wise, it's pretty good for having four settings but there are definitely some tweaks that could be made to better improve it.

Whenever you put them in the charging case, they continue to stay on. They don't ever shut off, which causes them to want to get pretty warm when they're charging, which is why this wireless charging stuff would make sense. But they buzz and beep because they're still on and they're in a case.

So, you close the hearing aid up in your hand and it's not understanding what sounds it's supposed to be picking up or echoing out. So, for them to not know that they're charging and for them to shut off, it's kind of weird. Other than that, the hearing aids help considerably.

The initial start-up was pretty awful for Eargo. They rolled out the Eargo 6 without any modifications done. It was over three and a half weeks before the application was even able to modify the Eargo 6. So, they rolled them out before any IT had modified the app or done anything with them.

They were money-hungry, it seemed, upfront, so they just rolled them out and had a bunch of software issues that they couldn't fix for a long time. It took almost a month to get it fixed. So, for the first month, I couldn't really wear them a whole lot because I couldn't change the settings or volume control. I love them after it got fixed.

I had hearing aids before I contacted Eargo and they were getting older and they were behind the ear. I wanted the in-the-ear if I could get them, and that was what I did it. I'm 100% satisfied with it.

Eargo's customer service is really good. I researched it very well before I contacted them. You had a 45-day return too if you didn't like them.

I got the Eargo 6 because that was the newest one and they're waterproof and I like to go newest if I can because they should be good for a while. It was just they were so new and they had some issues, but they worked right through them and they work fine now. They rolled them out pretty fast.

Other than that, I like it. They work better than the around-the-ear ones I had. Overall, the company's good.

I received my order from Eargo as expected. That’s when the problems began. Scheduling a consultation with an audiologist is at least a week and in my case two weeks in advance. My right hearing aid stopped charging after two days.

There were other problems as well but when I tried returning them within the 45 day. “Two days“ they Won’t just send you a return label but they must have a sales agent call you in 1 to 2 days and then they try to talk you out of returning them.

I requested a return address label after I went through all of their questions and explained all of the difficulties yet I have yet to receive it as promised.

I am 50% pleased with my Eargo device. I'm trying it out. It's helping me with one thing, but it's not helping me with the main reason that I purchased it.

Right now, it is taking away the wind noise or the very heavy buzz, but it's putting me in a situation like I have almost like a blurry cotton in my ear. So, it's giving me one comfort, but it's not giving me better hearing.

As far as customer service, the person that called me to support me was on a limited time. He was basically trying to download something and said, "Try it for a week, and I will call you in a week to see how are you doing." It was not 100% personal.

As a dentist, I don't let anyone left to be a little bit satisfied. I want to make sure that people are 100% satisfied. Here, I don't feel that.

I had this piece a couple of months ago, and then they called me and told me that the new one came out and to try it out. I returned the other one. I tried the new one, but I don't see the difference between the new and the old one.

Overall, service is very nice, but the result is not there. I had a chance to talk about it with a friend that has a very similar thing, and he's in the same situation. He's seeking for something better.

I wanted Eargo's invisible style and the price. I wanted to be able to control it with my cell phone, and that was what separates Eargo apart from most of all the rest. The quality is at least 90% out of 100. With my device, I'm hearing a lot of things I didn't hear for a long time.

Overall, I had the best customer support and the best experience I've ever had with any company. The follow-up is incredible. They're there for you.

Eargo is a wonderful product. When we spend money on something, all we want it to do is work. If there's a problem, we want it solved, and that's what Eargo is wonderful at.

My Eargo 5 makes my life better. It made me able to hear whispers. I can hear conversations better at dinner, too.

Everything was super great with my Eargo hearing aids. I have severe hearing loss. The only problem I had with them was there's no volume control. The features are all great, but it's just not loud enough for what I need.

I have the Bluetooth. I couldn't use like phone calls on there. The only thing the Bluetooth was for the charging box in order for me or them to make alterations to the programs that they have in it.

The sound quality was good and the background noise canceling worked well. But when I started talking to someone, it didn't really change that. It would kill a lot of the background stuff, but it didn't do anything for raising the volume of their voice so I can actually hear what they were saying.

I sent them back for a refund because having them kind of defeats the purpose because they're not doing what I need them to do. They were comfortable. I did not have an issue with the fit. A lot of times, I forgot they were even there until I went and try to put my Bluetooth headset on, and I was like, "Oh, I have to take these off first."

As far as the customer service reps, they were helpful as peach pie. They were great. They bent over backwards trying to fix whatever issue I had. They were like, "Well, this is the loudest we could get them. There's just isn't a volume control for that."

They did a boost on it, but it didn't help any at all. I said, "Well, I'm just gonna send them back because it's just not helpful. I need to get something that is helpful." They said, "Okay. Well, we're sorry it didn't work, but at least we tried."

I researched earpieces online and wanted something that was very low profile. Eargo was in the canal or a solution that I thought would fit my lifestyle. The reviews were very good, too. So, I decided to give it a try.

They had a 45-day return policy, so I didn't see any downside where I'd have 45 days to try them out and I wouldn't be stuck with them if it didn't work for me.

Eargo's quality is excellent. I've got other friends of mine that are amazed at not only the size, but the cost of the earpieces. So, I've been very happy with them.

I did have one situation that they resolved. They sent me these plastic pieces that hold the appliance in your ear. There are two different types, and they sent me two packages that said they were two different types, but there were the same type in the packages.

So, I had to reach out to them and say, "There must be some sort of packaging problem because I've got the exact same types." One is called a closed piece and the other is called an open piece, and they sent me both closed pieces.

I wanted to try the two different ones because one is more comfortable than the other. Indeed, the one that they ended up sending me to replace the duplicate was the one that I decided on. They were very responsive and addressed the issue very quickly.

I ended up returning my Eargo hearing aids during the trial period. From a technical standpoint, I liked how discreet they were because they went into your ear canal, but I was getting some feedback at times. So, I didn't use my phone, I just used my fingers to change modes. That was one thing that I was not real happy with.

They're a quality product. So, I didn't feel bad about the fact that I tried them. I felt like the company was very good about the return and the customer service was very good.

When I first decided that I was going to return them, I contacted the customer service and even though I was only about two weeks in, they extended my trial period and also gave me $250 off. So, I was very happy with the customer service.

The service with Eargo has been exceptional. The people that I've had dialogue with are exceptional. I had a set of hearing aids before these, and the Eargos are far superior relative to clarity of voice.

I have the Eargo 5, and it took me about four weeks to find out the proper way to put it in. Once I did, the little plastic things hold it in there. Instead of the little plastic wire that comes out of them going to the bottom of the ear, mine comes up in the middle of the ear. As a result, they're easy to put in.

Right now, anytime I have trouble, I do the fine-tuning thing, put them back in the charger, reset them, and they're good as gold.

This review is not for the product, but for Eargo's customer service. I contacted the company today via telephone and was connected to Jesse **, Personal Hearing Guide, to discuss whether the Eargo products would work well for my wife as she was recently tested and diagnosed with mixed hearing loss (both conductive and sensorineural).

Jesse sent me an email so I could send a scanned copy of the results from my wife's audiogram. He shared the test results with an on-call Eargo audiologist who called me shortly after my call with Jesse ended.

I was able to find out that my wife's hearing loss is too significant for Eargo products to be effective, that any direct-to-customer hearing aids wouldn't be appropriate for her condition.

This simple and quick exchange of information helped so much; and confirmed that we need to work with our local medical clinic's audiology group to source appropriate hearing aids. Thank you both!

My Eargo hearing aids work better than the set I had before. I had hearing aids issued by the Veteran's Administration several years ago and they were junk and I took them back to the VA for them to repair and I haven't wore them since. Also, the half price offer that Eargo made seemed like a good deal.

Their accessories are overpriced, but they're high-quality pieces of equipment. They're easier to use. They fit entirely in the ear, so they're barely noticeable. So far, so good.

After reviewing the products that Eargo offered, the 5 looked like the best choice to me. The quality is okay. They could use a little bit of improvement on the front because it's mostly the app. On their controls, I'd rather have sliders so I can see where I'm at. But other than that, they're good so far. It's helped me a lot. I'm glad I have them.

After a false start that required a power cycling (drain to empty, recharge) of the charger/devices, I'm finally getting to use them.

It's a bit more challenging living outside the US and buying EarGos, as they're not really supported outside the US, but I have managed to overcome a few of those obstacles, and I can say that I'm pleased with my E5s now, after I got them up and running, and was finally able to pair them with my phone.

I only got them working yesterday morning, as I was delayed in getting them for a week by the US/Canada border closures.

So, after only 24 hours of use, I can't say for certain which combinations of programs and settings will work best for me, but after pairing them with my Asus ROG 3 phone, and running a couple of Sound Match setups from the EarGo app, I'm impressed with the sound quality and somewhat greater flexibility they give me over my previous EarGo Max devices.

The Maxes were a good starter kit for me, and did a good job for me over the last 2 years. The E5s are quite a bit more techie, but it's good techie, and the sound quality is really amazing. So, I would say so far, so good.

Excellent product. Truly a great company that cares about its customers. The tutorials are outstanding and extremely informative. It's also refreshing to speak with a genuine hearing professional to answer any and all questions or concerns.

The person that I was working with from Eargo was very nice. I must have been working with her for a year. Every once in a while, she'd send me coupons or what's on sale.

I just decided to pull the trigger to get hearing aids a year ago and I asked her, "Before I purchase, is this the latest? Is there any new technology coming out?" She was honest enough to tell me it was. Sure enough, Eargo 5 came out. So, I really appreciated her honesty.

I'm liking my Eargo. I looked at the ones that go over the ear and into the canal. I didn't want those. I didn't want anybody to know I'm wearing hearing aids. My Eargos are very small and they fit right into the ear canal.

The only thing is when I hit the volume, I never see the difference when I hit the plus button. There's no line there that shows you how far. Normally you hit a plus and there is something that shows how much of a volume you're increasing it by. I don't see it. It doesn't have a bar, but it should.

When it comes to programs, you could program this Eargo. Eargo has this app where you go on and they give you a little test. It's called the noise filter. So, that was a great idea. That noise filter is where you go to low, medium, and high.

Then, they have a program where you can have normal, restaurant, TV, and meetings. I don't really notice that much of a difference. I was going to call Eargo this week. Somebody sent me a text asking me if I would let them know after 5:00. They said they'd be talking to me after 5:00.

It's my first experience with hearing aids. My wife is happy. She watches TV upstairs, and she said, "I can always hear your TV going." She says now, "You have it at a level where I can hear so." So, that's good.

Now, when I'm talking to people in a restaurant, and I have it on the restaurant setting, I still have to listen intently. I'm still having trouble hearing people in restaurants.

Overall, I'm satisfied with the company. Their customer service is terrific. They're very understanding. They're not pushy. I was looking for a price, and they had one price, and I said, "I'm not spending that. You let me know when there's a discount."

The person I was working with kept calling me, but she never pushed it. Also, they did what they said. They called me and I call them back for other questions. They also said they'd do a follow-up in five or six weeks. They did that.

I like the size of Eargo and I like it hanging over my ear like the other kind. I can hear good with it, but sometimes, when I've got it on charge, it doesn't charge.

I just started having problems with it the other day and I didn't know if I was supposed to leave it plugged in or I should unplug it and let the batteries in the unit charge it or not. Other than that, the quality is much better than the ones I had before. It is night and day.

Have been holding off for years getting hearing devices, mainly due to vanity. Was told CIC models would not work for me.

Then along comes Eargo with a completely different approach. Mainly a CIC type but with buds that somewhat resemble tree branches that allow air and sound flow to filter through. Eureka...they work!

Sending out non working models to me to try for fit first is brilliant. On a closing note, all customer service and tech help has been top notch. With a 45 day return window, you have nothing to lose and better hearing to be gained.

Eargo was quick to respond to my enquiries. They have been very professional, friendly, helpful (answered all my questions and gave other information not asked, provided resources to help), knowledgeable, and they have made themselves available for any further questions or needs. Their product is worthy to consider for hearing needs. I fully recommend them for your consideration.

For the past 1.5 years I have been a customer. Unfortunately, EARGO has NOT lived up to the quality that was guaranteed. As a retired Federal Employee, my 3 year hearing allowance is a year and a half short of renewal.

Less than a year into receiving EARGO both the L & R ear units were not even functioning. EARGO did send replacements. They also failed to work after only a few months. 0 for two is very disappointing. So now I have nothing.

PLEASE NOTE: I called this morning, responding to the EARGO 5 update. I spoke to Maury, who was very professional. He guided me to Andrea in Sales...RUDE...EXTREMELY. I briefly took approx. 1 minutes and Andrea said, and I quote word for word": "OK...I GET IT!"

Then said: "HAVE A NICE DAY". Am I a happy Retired Federal Employee....NO SIR! I handled the EARGOs like a baby. Through my experience EARGO on a scale of 1-10 is a 1. And Andrea would differently receive a "0."

I don't expect to hear back but if I the CEO...I'd look into these type of issues, if you really care about the Federal Employee. Just being honest. Joe **.

I like Eargo. They said that since I work for the government I would get the hearing aids for free. So, I took them up on it. I had trouble hearing. The main problem I had was dividing the sound, but it's improved since using my hearing aids.

My hearing aids' quality is great. I have one pair that went on top of my ears and stuck in, but every time I put my glasses on, it'd squeal so I never did wear them very often. But these Eargos here, since they go inside, they do great.

I spoke to someone at Eargo right after I got the hearing aids, and they explained how to use them. I asked some questions about the recharging. My deal was I didn't know whether you could overcharge them or not. They said I couldn't. Everything's been great.

I have had my Eargo 5 hearing aids for a few weeks. The company is very responsive. Started off with very kind and patient salespeople on the phone. I had a nice welcoming intro and conversation with an audiologist a few days after receiving the aids.

I have been able to wear them for sports as they are quite comfortable. The on-line adjustment was easy. Much better than my previous costly hearing aids. They are easy to charge and don’t screech when you wear them. So far, so good. Definitely recommend.

My left hearing aid has quit working, and I called Eargo and told them what was going on with it. They walked me through trying to clean it just to see if that would clear it up and immediately shipped me out a replacement hearing aid for it.

Overall, my hearing aids helped considerably. I'm still having a few issues that I'm trying to work out. I'm working out on my own with being able to use a stethoscope with the hearing aid in, but most of the time, I pop them out really quickly.

I have an electronic magnifying stethoscope. I can usually turn it up loud enough to be able to hear what I need to hear.

Eargo's customer service has been great. All the people that I've always talked to have been wonderful, helpful and knowledgeable. With the way that they represent themselves when I've talked to them, they seem like a small family-owned type business.

I am 75. I was diagnosed by the VA with having a 20% hearing loss in my right ear and 30% loss in my left ear as well as tinnitus. To top that off I thought everyone around me was mumbling.

I bought a new Honda Civic and I thought the turn indicators were not working right since I couldn't hear the clicking when the signal was engaged.

My mother had acute hearing loss so we bought a new set from Costco. After she passed away, I had them reconfigure them to correct my just diagnosed hearing deficiency. I did a lot of research before I bought my Eargo 5 hearing system.

Eargo was rated five stars in just about every review I looked at so when I got an email from Eargo offering me a discount to try them out along with their return guarantee. I called them and made the purchase. Within 3 days I had my Eargo 5's. They were a game changer!

I can now hear sounds I never knew I could hear (including my turn signals). The app is also a game changer enabling me to make on the spot adjustments that you can use (and adjust to your personal environment). I highly recommend them for anyone with mild to moderate hearing loss

The customer service Eargo has given is pretty good. I just feel like it's hard to address my needs. Their staff has been real responsive and helpful. But as far as the hearing aids, the creasing of paper is really so loud. It's like, "Wow, this is like in a movie theater."

In a conversational language, it's still really hard to hear in the right earbud that goes in the ear. It seems like it's always static.

I've called one of Eargo's associates and went through the return process, and somebody else called me back. Tomorrow, he's gonna try a different type of programming on it.

Right now, I stopped wearing them because of the ringing. When I'm in church, it seems like they go on and off. It's not loud, but it seems like maybe it's shutting off automatically and kicking back on when the music's playing. It's annoying.

Do not get Eargo if you have heavy earwax. Since they have since modified the Eargo 5 to allow removal of debris behind the microphone they are certainly aware of the problem but would not accept that a trial period requires a working product.

My experience with Eargo Neo HiFi has been extremely frustrating. I have spent countless times contacting Eargo (with long waits on hold). Despite the fact that I have carefully cleaned and probably replaced wax guards too often I am plagued by unreliable hearing aids.

I ordered Eargo Neo HiFi on April 25, 2021. They worked briefly until early May. After several conversations with your representative I ordered a replacement for the right ear on May 11. The left ear aid showed no amplification in late June.

Again, after speaking with your representatives I ordered a replacement on July 2. The left failed again and I ordered a replacement after discussing with your representative on July 20. In early August both failed.

The left just quit amplifying after a short time, the right would suddenly squeal for about 10 seconds and die. The right hearing aid died again Sept 29. It was replaced in about a week. The left died in mid-October.

I have used up most of my wax guards as I have replaced numerous times to see if that made a difference. I have tried an electric toothbrush, as one representative suggested, used separate brushes on microphone and speaker end, and flushed with compressed air.

I was advised that my replacements showed signs of wax getting under the microphone cover. I seem to secrete a relatively large amount of earwax but did not find out that wax under the cover could be the basis for my problem.

I asked about returns and was told that I was outside my 45 day return period despite never having had 45 day of use without failure. Either there is a quality control problem on the Eargo Neo Hi Fi or they are somehow unsuitable for me.

I respectfully request the right to return the Eargo Neo HiFi hearing aids on the basis that I have not had a full 45 days during which both hearing aids worked. My only other resort, which I am reluctant to do is to warn others of my unsatisfactory experiences in public bulletin boards.

My husband could hear okay, but I could tell the difference when he's wearing his Eargo hearing aids. He enjoys the difference. The cost was great. He had worn a 3,500 one a few years ago. So for 2,500, I thought it was good.

Also, the hearing aid he had worn before bothered his ears. I haven't heard him mention that these Eargos bothered his ears. The team at Eargo is great. We had to return the left one. It quit working. They sent us another one.

I tried a couple other hearing aids, and they were no good. So, I got Eargo and they were easier to put on. The cost is higher but they're more convenient. Also, my insurance pays for the whole thing. So far, so good.

Eargo's cost was less than most of the other providers. Their sales rep was wonderful. He did a great job, he kept me updated and let me know when my hearing aids were being shipped.

As far as my hearing aids, I tend to get a lot of feedback no matter what setting I'm on and the volume control doesn't seem to work. The feedback has been really bad the last couple of days.

I’ve had my Eargos for about 5 weeks. Very pleased, great availability of information on everything I need to maintain them!!! Love them!!! Not anything more to say. I have told friends about them and how pleased I am!!!

I am 2 weeks into wearing my Eargo 5 hearing aids. I had tried two other styles from other companies. None were as discreet, comfortable or easy to use as these. And the customer service from first inquiry to now has been excellent. I am so glad I made the call.

It’s my first time wearing hearing aids. I like Eargo because of their size. Yes it does take some getting used to but I wear them for 14 to 16 hours a day. At first I had a lot of itching but I was able to get the water base drops to put on them and that helped a lot. I’m sure as time goes on it’s gonna get better and better. Glad I got Eargo.

I have moderate to severe hearing loss and have had poor results with other hearing aids, some of them extremely expensive. Most in-ear aids require molds and sound like I'm in the bottom of a barrel, with echo and distortion.

I was leery of new devices that my friends didn't have, and of an on-line company but all my expectations have been exceeded with Eargo! I am hearing great - for the first time in several years!