Eargo Hearing Aids

The customer service Eargo has given is pretty good. I just feel like it's hard to address my needs. Their staff has been real responsive and helpful. But as far as the hearing aids, the creasing of paper is really so loud. It's like, "Wow, this is like in a movie theater."

In a conversational language, it's still really hard to hear in the right earbud that goes in the ear. It seems like it's always static.

I've called one of Eargo's associates and went through the return process, and somebody else called me back. Tomorrow, he's gonna try a different type of programming on it.

Right now, I stopped wearing them because of the ringing. When I'm in church, it seems like they go on and off. It's not loud, but it seems like maybe it's shutting off automatically and kicking back on when the music's playing. It's annoying.

Do not get Eargo if you have heavy earwax. Since they have since modified the Eargo 5 to allow removal of debris behind the microphone they are certainly aware of the problem but would not accept that a trial period requires a working product.

My experience with Eargo Neo HiFi has been extremely frustrating. I have spent countless times contacting Eargo (with long waits on hold). Despite the fact that I have carefully cleaned and probably replaced wax guards too often I am plagued by unreliable hearing aids.

I ordered Eargo Neo HiFi on April 25, 2021. They worked briefly until early May. After several conversations with your representative I ordered a replacement for the right ear on May 11. The left ear aid showed no amplification in late June.

Again, after speaking with your representatives I ordered a replacement on July 2. The left failed again and I ordered a replacement after discussing with your representative on July 20. In early August both failed.

The left just quit amplifying after a short time, the right would suddenly squeal for about 10 seconds and die. The right hearing aid died again Sept 29. It was replaced in about a week. The left died in mid-October.

I have used up most of my wax guards as I have replaced numerous times to see if that made a difference. I have tried an electric toothbrush, as one representative suggested, used separate brushes on microphone and speaker end, and flushed with compressed air.

I was advised that my replacements showed signs of wax getting under the microphone cover. I seem to secrete a relatively large amount of earwax but did not find out that wax under the cover could be the basis for my problem.

I asked about returns and was told that I was outside my 45 day return period despite never having had 45 day of use without failure. Either there is a quality control problem on the Eargo Neo Hi Fi or they are somehow unsuitable for me.

I respectfully request the right to return the Eargo Neo HiFi hearing aids on the basis that I have not had a full 45 days during which both hearing aids worked. My only other resort, which I am reluctant to do is to warn others of my unsatisfactory experiences in public bulletin boards.

My husband could hear okay, but I could tell the difference when he's wearing his Eargo hearing aids. He enjoys the difference. The cost was great. He had worn a 3,500 one a few years ago. So for 2,500, I thought it was good.

Also, the hearing aid he had worn before bothered his ears. I haven't heard him mention that these Eargos bothered his ears. The team at Eargo is great. We had to return the left one. It quit working. They sent us another one.

I tried a couple other hearing aids, and they were no good. So, I got Eargo and they were easier to put on. The cost is higher but they're more convenient. Also, my insurance pays for the whole thing. So far, so good.

Eargo's cost was less than most of the other providers. Their sales rep was wonderful. He did a great job, he kept me updated and let me know when my hearing aids were being shipped.

As far as my hearing aids, I tend to get a lot of feedback no matter what setting I'm on and the volume control doesn't seem to work. The feedback has been really bad the last couple of days.

I’ve had my Eargos for about 5 weeks. Very pleased, great availability of information on everything I need to maintain them!!! Love them!!! Not anything more to say. I have told friends about them and how pleased I am!!!

I am 2 weeks into wearing my Eargo 5 hearing aids. I had tried two other styles from other companies. None were as discreet, comfortable or easy to use as these. And the customer service from first inquiry to now has been excellent. I am so glad I made the call.

It’s my first time wearing hearing aids. I like Eargo because of their size. Yes it does take some getting used to but I wear them for 14 to 16 hours a day. At first I had a lot of itching but I was able to get the water base drops to put on them and that helped a lot. I’m sure as time goes on it’s gonna get better and better. Glad I got Eargo.

I have moderate to severe hearing loss and have had poor results with other hearing aids, some of them extremely expensive. Most in-ear aids require molds and sound like I'm in the bottom of a barrel, with echo and distortion.

I was leery of new devices that my friends didn't have, and of an on-line company but all my expectations have been exceeded with Eargo! I am hearing great - for the first time in several years!

My Eargo hearing aids work well. I was missing a lot of conversations and I didn't even realize it. Now that I have my hearing aids, I hear a lot clearly, especially in situations where there are different sounds all around and background noises. Also, the ringing in my ears doesn't appear to be as bad.

People have been telling me I need to get hearing aids, and I didn't want to go to a place to get the hearing aids, and it was very convenient to get the hearing aids from Eargo. My hearing is much better now that I'm using my hearing aids, and I don't talk so loud. They work, they're comfortable and very easy to get.

I have 20% hearing loss in my left ear and 50% in my right ear, and my Eargos work perfectly. I love them. I got them on 4 on my right ear and 2 on my left ear. I can hear music with them on. I hear people talk. I can hear my grandchildren. It's unbelievable what I can hear that I couldn't hear before.

Compared to my other hearing aids, Eargo costs more. But the other hearing aids were nothing. They didn't satisfy me at all. The Eargos are superb. I brag about them. They fit in my ears comfortably. They don't have a thing hanging over my ear.

The Eargo reps were great to me. I had a good time with them. I asked questions, they answered them, and I really enjoyed my conversation with them.

My wife got Eargo hearing aids the year before, and she loved them. I also got an Eargo and with it, I can hear lots of sounds I couldn't hear before or could only hear going in one direction. So, it's been very good. It fits fine in my ear. It doesn't fall out, which is a good thing.

Its simplicity is one of the best things there is, and I don't have to keep changing the little batteries. I just charge it up.

Gotta admit, I Was very skeptical in the beginning. The size and the quality reviews of the product made me curious. So I did some research and liked what I read so I ordered the Eargo 5. Had other hearing aids but gave up on them and didn't wear them. Wasn't happy at all.

Had a wire coming out of my ear with a unit in the back of my ear. They're Very noticeable and I'm kinda vain I guess. The Eargo 5s are not only near impossible to detect unless someone looks into your ear from the side, to program them is pretty easy also, if you follow the directions.

The sound quality is amazing. The best part is, if you do have any questions or concerns, the customer service and the knowledge of the personnel providing the service is flawless. They satisfied all my concerns and questions first time, Every time.

I actually start to go to bed and forget to remove them. They're so comfortable. If you tried the rest, now try the best. Eargo gets my recommendation.

Eargo is very easy to work with and they're concerned about their costumers concerning their hearing issues. They are great!!! The Eargos are just what I needed and wanted. They have taken the time to listen to all the issues I have and worked to resolve them to my satisfaction. Thanks!!

If you are enjoying retirement you are probably not looking for a product that is full of tech stuff. The fact is that Eargo 5, at first, seems a bit daunting. Doctor Allison, an Audiologist from Eargo, was there to make my introductory experience a real pleasure.

After getting help from Allison, I went from a nervous wreck to a happy and confident customer. As it turns out, the Eargo 5 is a big step up from their version 1. I look forward to years of confidence. Thanks to Allison and Eargo.

Have had the Eargo 5 aids for enough time to receive the welcome call from Allison. Was great to talk to her and get some answers to questions that arise when using.

The instructions that come with the aids are pretty basic and good to have more information on links to help use these.

I am hearing better and no wind noise or irritating noise in the hearing aid putting on glasses or masks or visors like I noticed a lot with behind the ear rechargeable aids. These stay in place easily. Love them so far!!

The technical support and initial consultation was very good. And Eargo has maintained email communications with me so far. I like it. The hearing aids are fairly comfortable and help, but I believe some adjustments will need to be made.

The Eargo 5 is the 5th set of hearing devices I have used over the last 15 years. The first two were "in the ear" types prescribed by different audiologists. The next two were "behind the ear" devices purchased from well-known companies via the internet.

The Eargo 5 is clearly the best all around for me. I will list the positives in which the E-5 outshines each of the other hearing devices I have used. Concealability, fits well inside of the ear canal; Sound clarity-don't hear (my own voice) sounds in my head but rather, coming through my ears.

Sounds are clear and crisp; Little to no feedback and if it occurs, easily adjusted out; Comfort! No itching irritation; Easy to use app for audio testing, control of devices, programming and care and maintenance.

In summary, other hearing aids were uncomfortable/inconvenient to wear and use and sounds did not seem as clear. The Eargo-5 is the first and only pair of hearing aids that I'd rather wear than not. My wife is happier now. No more yelling and frustration.

I cannot seem to get support close to home. Right hearing aid not working and it's only been 4 months! All I'm doing is making phone calls and no one answers or calls back!! Even called the online support with no luck!

They have been nothing but great. From signing up for the devices, to fast shipping, to great service after receiving them. Excellent job at every level.

My hearing professional walked me through the device and gave me a very thorough understanding of how to use them. Just another aspect done well.

As far as the aids go, they are comfortable, easy to insert and help in my hearing. They took a couple of days to get use to but after that hardly notice them. I hear a lot more noises now and then I realize it is me that is making the noise. Worth the cost.

These are outstanding. I had another brand that was much more expensive and they failed to give me the quality of hearing I expected. Worst the support that was to be there never was. Eargo has been everything they said and more. Love the fact I can call for help anytime.

The Eargo 5 is terrific. The sound quality is very good. It can be adjusted to your hearing. And has settings for four different sources. They are very small and fit well into your ear canal.

I love the fact that you can change settings with your iPhone, once they are paired. With your phone, You can adjust volume, treble and bass as needed. Support sometimes takes a little patience, but they have always come through.

The audiology test on the app was impressive, as was the app in adjusting volume, etc. My caregiver was very helpful, answered all of my questions, and left me with the impression that she is very competent. A pleasant experience!

This is only a preliminary review since I have not received the Eargo yet. The initial order taking, processing, and customer service were top notch. Very fast approval of insurance and initiation of getting order moving.

The rep named Alex is a craftswoman-musician who builds guitars. Need good hearing for that for sure, I know because I play banjo. Now let’s see how the rest of the hearing aid saga goes….

When I put them in and spoke for the first time I couldn't believe how loud my voice was, everyone was telling me I was yelling all the time. Also I don't have to use the text on TV, I can hear what people are saying. I'm pretty happy with these.

So far I am extremely happy with how I've been treated. It's been a very pleasant and professional experience!! Todd my representative was extremely knowledgeable and very funny but professional and polite. I can't wait to receive me Eargos!!

They are wonderful and very helpful with your hearing aids. And helped me get the Eargo app on my phone. It has a lot of things you can learn about their eargo. I had mine on all wrong and learned that you can put your eargo' in their charger and it will say charger for 5 to 7 day.

First - this was my initial contact, a first impression. Called their toll free number, answered promptly by Patricia.

Addressed my questions and concerns, explained the process, and set-up my follow-up call for any further inquires and adjustments that I might have concerning Eargo 5's once they arrive.

Note this model has a two year guarantee, the others all have a one year. All models have a 45 day return policy - some companies have twice this or more. Can't see this being a major concern as I believe I should have a pretty good idea in 30 days or less if they work for me.

A pet aggravation of mine - they gave me a $300 discount, only after I asked if there were any. Not shown anywhere, that I saw, and many companies have this practice.

To be honest, experience did not start off well, hours, on hold, emails not answered, but then I found a chat place with a REAL person! Virginia stated that she could help me immediately, and she did.

Registered my Eargos, and set up a call within an hour with an audiologist named Ron, who was super friendly and extremely helpful in answering my questions and concerns. As far as the Eargo are concerned, they seem great so far.

Trying to get ahold of customer service. Have called 4 times. Been on the phone for 20 minutes each time. No answer. The right ear does not work. Always having the problems with them. Just trying to find someone that can help me or get a new one.

The Neo Hifi is a well engineered and well made product. It is flexible so that matching it to my hearing loss has been easy. The help from Eargo staff has been excellent and effective, offering insights that I had not realized were possible. You won't go wrong with this company.

After years of not admitting to myself I had a hearing problem, I finally took the plunge and did lots of research and decided to give Eargo a try. I am so happy I did and can now hear things I haven’t heard in years. Thank you Eargo.

Eargo 5 hearing aids work well, and the service can't be beat. There's always someone happy to speak with to address any issues and/or provide helpful tips and reminders. Those of us with hearing loss will never regain what we once had, but Eargos very much help.

About a week and a half after I got the Eargo Neo Hi Fi hearing aids, I started having trouble with the right one not wanting to change channels when I clapped my hand over my ear.

At first I had to do it multiple times, and then I started having to hit my head with such force that it hurt. I put up with this for about a week and then this morning, when I went to put the right one in, all I could hear was static.

It no longer provided a message at 10 seconds after removing from case--just static. Another less serious but annoying issue. I have a new smart phone and I don't have it overloaded with apps.

I tried repeatedly downloading it but it wouldn't install--even after letting it try for 2 hours. So I try to get some customer service--I go to chat which had a bot that ran me through a series of steps, none of which helped.

So I called the number, but not before I looked Eargo up on the Better Business Bureau website which showed only 2 stars out of 5 After waiting 23 minutes on hold, and reading how so many people had trouble getting a refund instead of trying a replacement I decided to play it safe and request a refund.

Of course I have to wait to hear back from their refund team, and then after they receive them back I should see a refund on my credit card and FSA after 5-15 business days. If I don't, you can bet I will be leaving another review with an update.

I just received them this Friday. When I put them in they worked fine on Saturday and they didn’t work the right air just kept squealing so I took them out and then a hour later I put them in again and it still did the same thing. A constant noise.

A type of squealing so I took them out and put them in on Sunday and I had the same results so they only work good for one day. I am looking to return them for a full refund.

Very easy to work with, everyone I talked with was friendly and knowledgeable. Would recommend to my friends. They work great. Service is fast. Updates and cleaning are easy to do. They also handled all insurance for you.

First time wearing hearing aids and I adjusted to these quickly. I wanted in the ear devices and these were half the cost of what the local audiologist offered for a behind the ear brand that had terrible reviews. The EARGO videos are also great and easy to follow. Very pleased with my decision.

Finally, a product that doesn't have a bulky pad or such hanging around your ear. No batteries to worry about or hearing aids falling off your ear when you bend over. I hope this product last for the rest of my life. Kudos to EARGO.

The service provider in the early stage of my considering the product was great and made me relaxed in considering hearing aids. The procedure is easy in terms of effort to the customer. Everything including insurance coverage is taken care of by EARGO.

I love the product and the support. My ability to perform my job has become easier and I feel like I can receive ongoing support as needed.

I absolutely love the fact that these devices are virtually invisible, they are rechargeable, they are comfortable and have an online app to customize the programs.

Although my Medicare Supplemental insurance would not pay for them, I paid less for them than I would have paid out of pocket if I had bought some using my insurance. I definitely recommend these hearing aids.

Mr. ** was very informative about my new hearing device EARGO and share a few tip on removing and placing the Eargo in to my ear, for I have small ear canal, which I did not realize, the reason I was hearing an echo when the device was placed in my ear, how my brain had a need to be balanced which would take some time TO getting use to and various other ways to clean them which I like.

Thank him again for me, I'm on the road to hearing. Again thank to all of you guys.

From my initial welcome call with Karina to receiving my Eargos and having my first conversation with Audiologist Lois, I have had nothing but excellent customer service and product quality.

It is much easier to understand conversations when listening to the TV and when I am out and around. I can now hear the "tip-tap" of my Lhasa Apso's feet on the floor which I never even noticed before.

The Eargo hearing aid holder and charger provides excellent portability for charging without the need to always be attached to a household power outlet and the hearing aids themselves require no messing with expensive and tedious batteries.

If their customer service and product quality continues like this, Eargo will definitely be the product to beat when it comes to hearing aids!

The Eargos themselves are pretty cool. This is my first hearing aid experience and I’m so glad they are tiny, powerful, and digital. It took a bit to get started as I had to get a new hearing specialist to answer a few questions.

My first specialist never responded to my email requests after our first meeting. But I called in and a great customer service person helped pair me with a new specialist. And Chelsea has been fabulous!

EARGO is a very professional and organized company. Members of this team are especially talented in public relations, customer service, and keeping the objective as their primary goal.

So far, it has been an honor to talk with outstanding individuals who care about their customers. Thank you for this opportunity. Jean **.

This company did almost everything. It was very easy. They did everything through the insurance company. I have zero out-of-pocket and I can hear no one sounds like Charlie Brown's teacher anymore.

Everyone has been very helpful and knowledgeable and professional. I highly recommend this company.

These look so good. Bought them and lived in constant worry they will fall out (which they did and I spent a few hours in garden finding one). Dared not wear them out of the house; replaced the white tips, trying every size. My wife constantly after me to wear them.

Finally, I said, "You try them." She put them in. They all but disappeared into her ears and she said they work great. Turns out my ear canals are too small, even after clipping off the white whiskers.

Called Eargo. So sorry, out of warranty. A single photo showing them in proper position would have helped me a lot. So made one more effort, my wife pushing as hard as she could to get them inside canal.

Result: lots of pain and no improvement. These might be the best hearing aids ever but if you have small ear canals you are $2500+++ out of luck. This is the strongest argument for seeing a real person for a fitting.

The only good thing I can say is the ease of charging and not needing batteries. If they improve hearing, I can't say. Heading to Costco. Want to buy a slightly used set of Max's?

I have experience no problems in wearing the Eargo aids. The assistance from the Company has been great. The on-line videos are very helpful and provide the necessary viewable information to start using the units as soon as they arrive.

Randall wears the Eargo hearing aids. He says he can hear everything good. Sometimes, it gets on his nerves because he ain't used to hearing anything. He hears me, but he used to ignore me. And now, he can hear me. I said, "I know you heard what I said" because he looked at me.

Randall likes his hearing aids. Sometimes, he'll take them out because he says when he's on the phone, it started making a racket with the phone. It makes some kind of sound. It's a beeping or a roaring.

He tells everybody about it. He tells how he didn't have to pay anything for it. I got a letter the other day that I could get one too. I might get me one so when I hear him mumbling stuff under his breath, I'll know what he's saying.

The Eargo hearing aids are definitely worth it. Randall can't lie about not hearing anything. He can now hear stuff he ain't been hearing.