Eargo Reviews Page 4
Dear Jorge. Thank you for reaching out to Eargo through Retirement Living and reporting on your problems. I reviewed your case records and it appears there was considerable contact back and forth between Eargo and you without a connection being made shortly after your warranty expired. Given this difficulty, I am authorized to make an exception and request that a replacement device be sent to you at no charge. I hope this remedies the issue to your satisfaction.
Dear Roy. Thank you for contacting Eargo through Retirement Living. I reviewed your account and left a message on your voice mail. I'd like to discuss how to replace your existing Eargos with a courtesy replacement and to put you in touch with one of our licensed hearing professionals to discuss care and maintenance. We want you to wear a an Eargo hearing aid that is comfortable to wear, comfortable in appearance, and easy to use.