Eargo Hearing Aids

About a week and a half after I got the Eargo Neo Hi Fi hearing aids, I started having trouble with the right one not wanting to change channels when I clapped my hand over my ear.

At first I had to do it multiple times, and then I started having to hit my head with such force that it hurt. I put up with this for about a week and then this morning, when I went to put the right one in, all I could hear was static.

It no longer provided a message at 10 seconds after removing from case--just static. Another less serious but annoying issue. I have a new smart phone and I don't have it overloaded with apps.

I tried repeatedly downloading it but it wouldn't install--even after letting it try for 2 hours. So I try to get some customer service--I go to chat which had a bot that ran me through a series of steps, none of which helped.

So I called the number, but not before I looked Eargo up on the Better Business Bureau website which showed only 2 stars out of 5 After waiting 23 minutes on hold, and reading how so many people had trouble getting a refund instead of trying a replacement I decided to play it safe and request a refund.

Of course I have to wait to hear back from their refund team, and then after they receive them back I should see a refund on my credit card and FSA after 5-15 business days. If I don't, you can bet I will be leaving another review with an update.

I just received them this Friday. When I put them in they worked fine on Saturday and they didn’t work the right air just kept squealing so I took them out and then a hour later I put them in again and it still did the same thing. A constant noise.

A type of squealing so I took them out and put them in on Sunday and I had the same results so they only work good for one day. I am looking to return them for a full refund.

Very easy to work with, everyone I talked with was friendly and knowledgeable. Would recommend to my friends. They work great. Service is fast. Updates and cleaning are easy to do. They also handled all insurance for you.

First time wearing hearing aids and I adjusted to these quickly. I wanted in the ear devices and these were half the cost of what the local audiologist offered for a behind the ear brand that had terrible reviews. The EARGO videos are also great and easy to follow. Very pleased with my decision.

Finally, a product that doesn't have a bulky pad or such hanging around your ear. No batteries to worry about or hearing aids falling off your ear when you bend over. I hope this product last for the rest of my life. Kudos to EARGO.

The service provider in the early stage of my considering the product was great and made me relaxed in considering hearing aids. The procedure is easy in terms of effort to the customer. Everything including insurance coverage is taken care of by EARGO.

I love the product and the support. My ability to perform my job has become easier and I feel like I can receive ongoing support as needed.

I absolutely love the fact that these devices are virtually invisible, they are rechargeable, they are comfortable and have an online app to customize the programs.

Although my Medicare Supplemental insurance would not pay for them, I paid less for them than I would have paid out of pocket if I had bought some using my insurance. I definitely recommend these hearing aids.

Mr. ** was very informative about my new hearing device EARGO and share a few tip on removing and placing the Eargo in to my ear, for I have small ear canal, which I did not realize, the reason I was hearing an echo when the device was placed in my ear, how my brain had a need to be balanced which would take some time TO getting use to and various other ways to clean them which I like.

Thank him again for me, I'm on the road to hearing. Again thank to all of you guys.

From my initial welcome call with Karina to receiving my Eargos and having my first conversation with Audiologist Lois, I have had nothing but excellent customer service and product quality.

It is much easier to understand conversations when listening to the TV and when I am out and around. I can now hear the "tip-tap" of my Lhasa Apso's feet on the floor which I never even noticed before.

The Eargo hearing aid holder and charger provides excellent portability for charging without the need to always be attached to a household power outlet and the hearing aids themselves require no messing with expensive and tedious batteries.

If their customer service and product quality continues like this, Eargo will definitely be the product to beat when it comes to hearing aids!

The Eargos themselves are pretty cool. This is my first hearing aid experience and I’m so glad they are tiny, powerful, and digital. It took a bit to get started as I had to get a new hearing specialist to answer a few questions.

My first specialist never responded to my email requests after our first meeting. But I called in and a great customer service person helped pair me with a new specialist. And Chelsea has been fabulous!

EARGO is a very professional and organized company. Members of this team are especially talented in public relations, customer service, and keeping the objective as their primary goal.

So far, it has been an honor to talk with outstanding individuals who care about their customers. Thank you for this opportunity. Jean **.

This company did almost everything. It was very easy. They did everything through the insurance company. I have zero out-of-pocket and I can hear no one sounds like Charlie Brown's teacher anymore.

Everyone has been very helpful and knowledgeable and professional. I highly recommend this company.

These look so good. Bought them and lived in constant worry they will fall out (which they did and I spent a few hours in garden finding one). Dared not wear them out of the house; replaced the white tips, trying every size. My wife constantly after me to wear them.

Finally, I said, "You try them." She put them in. They all but disappeared into her ears and she said they work great. Turns out my ear canals are too small, even after clipping off the white whiskers.

Called Eargo. So sorry, out of warranty. A single photo showing them in proper position would have helped me a lot. So made one more effort, my wife pushing as hard as she could to get them inside canal.

Result: lots of pain and no improvement. These might be the best hearing aids ever but if you have small ear canals you are $2500+++ out of luck. This is the strongest argument for seeing a real person for a fitting.

The only good thing I can say is the ease of charging and not needing batteries. If they improve hearing, I can't say. Heading to Costco. Want to buy a slightly used set of Max's?

I have experience no problems in wearing the Eargo aids. The assistance from the Company has been great. The on-line videos are very helpful and provide the necessary viewable information to start using the units as soon as they arrive.

Randall wears the Eargo hearing aids. He says he can hear everything good. Sometimes, it gets on his nerves because he ain't used to hearing anything. He hears me, but he used to ignore me. And now, he can hear me. I said, "I know you heard what I said" because he looked at me.

Randall likes his hearing aids. Sometimes, he'll take them out because he says when he's on the phone, it started making a racket with the phone. It makes some kind of sound. It's a beeping or a roaring.

He tells everybody about it. He tells how he didn't have to pay anything for it. I got a letter the other day that I could get one too. I might get me one so when I hear him mumbling stuff under his breath, I'll know what he's saying.

The Eargo hearing aids are definitely worth it. Randall can't lie about not hearing anything. He can now hear stuff he ain't been hearing.

My Eargo hearing aids are a little overpriced, but they're pretty good. I've had really good interaction with everybody and I've got prompt responses too.

If I had any suggestion, it would be making it a little bit easier to turn the volume up and down in each one instead of having to program the hearing aid with certain programs. Just volume alone would be easier for me to use.

I'd tell others to check out more different hearing aids, but if they decided to go with the Eargo, it would be fine. They'd work fine.

I'm pleased with Eargo so far. The team has been pretty helpful. I have spoken to some of my friends who need hearing aids and if they ask me if they should or should not, I would say, "Get them."

My first hearing aids so typical newbie learning curve about how to clean them after use and recharging.

I had some difficulty getting the right unit to charge after some months of use but could achieve total recharge by swapping the right unit into the charger’s left port after the left unit reached full charge.

It worked as a work around and when I emailed a couple of questions to Eargo I received a prompt email reply with a case number within a couple of hours.

The second day customer service called me to verify my address, then told me a replacement charger was being sent. Nice! End result is I now leave the charger-base/storage unit plugged in whenever I’m not wearing my Eargos.

I clean the units after use with alcohol and a soft cotton cloth (old tee shirt), let them air dry for a few minutes then insert them into the charger/case. Watch the green lights to verify the charge is working, close the case and forget about them until I need them again.

With the pandemic restrictions we’re not out and about much so I don’t wear them every day but they sure make hearing the doctor/nurse or waitress a lot better. Thumbs up Eargo!

These are the most expensive ear plugs I've ever owned. They worked well for the first few months but then they started not holding the charge and not changing the audio mode. The "L","R" markers on the units were not legible from the beginning.

I can go on but why bother? In short these things are awful and I would not recommend them to anyone, go see a professional and get the real thing. It costs about the same and you have someone to work with. Screw me once, shame on you, Screw me twice, shame on me!!

I have had my Eargo hearing aids about a week and half now and so far they are performing fine. They are very comfortable in my ears to the point that I almost forget I have them in. I'm using level 2 right now which seems to be fine.

My wife is very happy because I can listen to the TV at a lot lower volume than I used to. The TV was always too loud for her before.

I had a very nice conversation with Annie last night and she thoroughly went over all the benefits of my Eargos. As I said I've been wearing them about a week and a half and I am very satisfied.

My husband and I set Eargo up for my mother. The representatives were excellent. Everybody helped us really good and my mother is really enjoying those hearing aids. I would not want to go to another company. They are wonderful people.

First, every federal service employee covered by FEP program should know that you will not find another hearing aid that provides a top shelf hearing aid, the latest technology, comfort and functionality of the Eargo product line.

Moreover, this hearing aid is completely in the ear canal such that no one will ever know that you are wearing a hearing aid unless you decide to tell them.

Especially in light of the pandemic health care warnings, it could not be safer, easier or more convenient to access hearing aid services right from the comfort of your own home.

I have owned the Eargo Max, the Eargo Neo and now the Neo Hi Fi, and for mild to moderate hearing loss and tinnitus, it's my observation that you will wonder how you lived without your Eargo's in the past.

These babies have been well thought out in every respect including a patented ear canal bud that makes hearing as natural as possible while providing a level of comfort you would not believe feasible.

In case you may be wondering, I do not work for or have any affiliation with Eargo, but I would not mind if I did. Neither am I a hearing service professional, but from experience alone, I know that I could sell them to any person suffering mild to moderate hearing loss.

Not only that, they are so simple to use, I suspect I could provide any customer care that might be required.

Between Eargo and the federal employment FEP insurance benefit, I could not be better served, and I highly recommend the Eargo hearing aids in any of the three iterations.

I had tried one hearing aid brand and I didn't like it because it was so small. I couldn't see the way you had to adjust the volume over something.

My Eargo one, because it could be charged without batteries, I thought it was a plus. The quality of it is very good. I've been very pleased. The Eargo reps are very professional and courteous.

Eargo is the only brand you should consider buying if you need hearing aids. They’re a top notch company with excellent customer service, continuing follow-up and too, their hearing aids are beyond compare.

We looked at many other choices and are so very happy we decided to purchase these because they work wonderfully.

My brother, being 77, found these to be easy to use and now he can hear everything from people around him, the television, phone calls and best of all his lovely wife’s voice of 52 years.

I don’t think there’s another company that even comes close to matching Eargo’s quality, customer’s satisfaction, dedication and personal care.

Please give them a try - they won’t disappoint, they will meet your highest expectations going above and beyond - they’re all about pleasing you 100% - thank you Eargo! Sandy Amboy WA.

I got these and they are pretty good except for some echoing. My biggest problem is when I was at a bowling tournament this weekend, every time a ball hit the lane my volume would go up.

I had to take them out after practice because they were really loud. In a normal setting they are pretty good.

I ordered Eargo to replace my BelTone units and was initially very impressed; however, they quit working in a very short time. All the fix this instructions were followed with poor results. Customer service was good but had this happen consistently for the guaranteed year.

Total usable time, with several exchange units, was just over 4 1/2 months - not good. I have given up and replaced them with another company which offered much less expensive rechargeable units and they are working just fine.

Eargos are a cool product but they belong in a nice display case to be admired there because they won't work for a very long time.

I purchased the Eargo Neo HiFi hearing aids. With the first set, the right ear was shutting off 3 or more times per day. Sometimes holding it upside down would restore functionality but most of the time I had to insert the device into the charger for a few mins to do so.

The replacement set, the left ear has a high pitch pulsating tone if I select level 3 or 4. So in my experience their quality control is extremely poor.

Now, your review is full of false information. Eargo devices are not configurable for individual users needs. They have 4 presets and each preset allows the user to either increase or decrease the bass and/or treble by 6db.

That's right, only one adjustment up or down and 6db is a huge volume change. Understand that 3db equals a doubling in volume. Next the BBB does not give Eargo a 5 star rating. My last check they had a rating of 2 or less!

I have moderate high frequency hearing loss and severe tinnitus. I ordered the Eargo Neo HiFi as the first hearing aids I have ever had. At first I was very excited about the product and my right ear was a great fit but I had a hard time getting the left ear to adjust to any size flexi.

The problem started when the left ear piece quit working. Long story short, here I am 5 weeks later and waiting for my refund. The specifics. I called and was told they would immediately send out a replacement.

That would be the last personal conversation I would have with them because I could not contact anyone via phone. A week later and after the third try and on hold for twenty minutes, I was told I had to email them for service.

I did and a day later they emailed and stated they would instigate a claim for a replacement. (So much for sending one out immediately as I was told). Another week and I email them again since I could not get through on the phone.

Eargo emailed and said they would send a replacement as soon as one was available. After waiting for over two weeks more, I emailed and asked for a refund. They received my package two days after I sent it, but I had to email them to find out what was happening with my refund.

They texted me back and stated they were processing it. I will give them the benefit of the doubt and hope I get a refund. I will be buying a hearing aid from a local supplier.

I will say I was very disappointed because for the most part I liked the devices (no bluetooth though) but number one, an ear piece failed and number two the customer service was terrible!

Just getting started and very pleased so far. Follow up and has been very good and instructions for operating was easy to read and view and so far so good. Had a few questions but were answered on one of the phone call follow ups.

I first contacted Eargo at the beginning of January this year indicating I was interested in purchasing an Eargo and provided my Federal insurance information.

On February 11 I received a message from Maegan on 2/11 stating that my my Federal insurance was "either incomplete or incorrect". I responded on 2/12 questioning why there was a problem along with a copy of my insurance FEHBP Aetna Heal FHFUND 225 insurance card.

I received an e-mail from Maegan the same day stating "that does look like the number that Jolene had put into the system...I will try to send it through again".

I received an text from Maegan on 2/16 stating "I've been given permission to help get you into a pair of Eargos -but this week only". I called Maegan and she continued to state that the problem was on my side. I don't know what what the problem is??

If Eargo does not accept my Federal insurance they should have informed me sooner so that I could have tried a different option.. You might want to adjust your advertisements to indicate that ONLY SOME federal insurance can get the hearing aids at no cost.

Eargo's customer service is less than acceptable!! I have used this insurance card for several years and have not had any problems.

Hello. Eargo is my first experience with hearing aids. When they work they are good, but they always quit working after a short while. When the first one quit working I called and talked to one of the Eargo people and he instructed me to brush it to get off the earwax or whatever.

I couldn't see any earwax or anything else on it but I did as he said and it didn't fix the thing. Then he said to pull out the little blue O-ring and replace it with a new one. I did that and it fixed the problem.

Maybe the O-ring was the problem, but according to the directions the blue rings should be replaced only every several months, and I'd used the Eargo for only one day (or maybe a couple of hours) at the time.

The Eargo worked for a couple of hours and then quit again and I put in another blue ring, and then one more blue ring, but this time it didn't fix it. I wiped the microphone and that fixed it that time.

The next time I used the Eargos they both worked for a couple of hours, but then I yawned and the right one quit working just as I yawned. Was it a coincidence? Hell, I don't know. I pulled it out and couldn't see any wax or anything, and wiping the microphone didn't fix it.

This is not a complete list of the problems I've had with the Eargos, but I hope you can get the picture.

Basically, I have no confidence they will work whenever I put them in, and I can sometimes get them to work for awhile by messing with them, but I don't know ever what is the root of the problem.

After the yawn incident I tried putting the broken one in my ear without the flexi thing and I could tell it was working by the feedback, but when I put the flexi back on it didn't work, so maybe the flexi is stopped up with wax or something, but I couldn't fix it by brushing or blowing air through it by mouth and I couldn't see anything wrong with the flexi.

The frustration is not so much they quit working. I understand all machines fail and need to be maintained; however, they should work for more than a day without problems. What bothers me most is the time wasted on useless activities to fix them that may or may not do any good.

Maybe both of my Eargos are defective. Other reviewers don't seem to have any problems whatsoever. How can I know what to do?

If I call the company most probably I'll be told to brush them or replace the blue O-rings again and then they'll work until I yawn or some unknown factor comes into play and they quit again.

I am the biggest complainer and malcontent on God's green earth! I’m never happy about anything. And I LOVE my Eargo Aids. The BEST product by far over the hearing aids on the market. Got suckered into buying Phonetak..$5,000!!

They were garbage: unreliable, battery always dying, lousy fit in ear,..a disaster!! The Eargo aids are COMFORTABLE, invisible, charge quickly, easy to clean, easy to replace wax trap. GREAT customer service.

I lost one aid and a quick call to CS and the aid was delivered in two days. $285 replacement fee...a great deal. I couldn’t be happier and the wife is even more happy than me....no more WHAT???? Thought she was going to kill me...:)

I have been using hearing aids that I bought from Costco for the last 7 years. When they started to fail I looked for something better. I ran across Eargo online and did a lot of research about them.

I have to say I was skeptical but since they have a 45 day return policy I figured I would give them a try. I am so glad I did! I put them in as soon as I got them charged and OMG they are fantastic.

The way they come set up works perfect for me without any modifications required. Thank you Eargo for giving me my hearing back!

Eargo is by far and away the best hearing aid I have used and they are the fourth company I have used. Their customer service is so much better than what I have experienced because they make the setup and adjustments easy to achieve.

I can finally hear a conversation because of their amazing product and that is a life changer. Thank you Eargo and keep up the great work! David.

They are very expensive. I have returned them under warranty many times. I have cleaned them per their instructions. They claim that most issues are cleaning issues. When warranty runs out you get the big chorizo. People are nice. Works good for 2/3 months.

Then call and send it back. I recommended a friend when I first got them. He has had same issues. I am extremely embarrassed for having made a recommendation. Spend your money somewhere else. I am convinced it is a design problem.

If I could rate them zero and get this message posted I would do it. Unfortunately the system will not let me do that. I also believe that the better ratings are strictly from new users. It is a shame to rip people on fixed incomes off by selling an unproven product.

Getting used to the Eargo faster & easier than I would have thought. I am very pleased by your employees that have helped me & by the videos. I decided the pdf user guide is a good idea & also good to have. I downloaded it today.

This is what I wrote to them...please be wary! Did you know that I've only had my Eargos for a little over a year. They quit working right before the warranty was up and I was able to get them replaced for free. And then the charger broke.

So I called about getting a new charger and your company said that my type of hearing aid is not made anymore and so there are no Chargers available and I must buy a new set of hearing aids with a new charger! What??!!

So after I complained vigorously it came to my attention from your company that indeed there is a charger that will work with my hearing aids.... and it will only cost $350! What?!

So after I complained vigorously again I got a $50 reduction. What?! At this point I didn't have a choice so I went ahead and purchased them.

And then I am so pissed I had my wife call you guys on Tuesday ask where my order is since it didn't arrive at all a week after it was due for arrival! She was told this past Tuesday that new charger would be shipped and arrive in overnight shipping.

Since Wednesday was a holiday I didn't expect it until today which is Thursday. And now you're just telling me that that there's been another delay? What?! OMG Eargo....it's time for me to write this nightmare in an online rating.

Your ads and communication to customers tries to be funny and cute. This is not funny and cute. My experience with you has sucked! Show quoted text.

Intelligent, personable, friendly individuals to work with; great product. Having worn behind the ear hearing aids for three years, these are much easier to wear, and much less trouble, especially if you wear glasses, and now with the mask required so many places because of COVID-19.

They go in the ear and present no trouble switching glasses, or taking your mask off. In addition if you have any questions there is always someone just a phone call away more than willing to help you.

I’m beyond pleased with my experience with my Eargos and the company. I was pleasantly surprised to learn that as a former Federal employee my Fed health insurance paid ALL the cost of my hearing aids.

They arrived rapidly and I wore them right away after watching all the videos available. We drove in our convertible the next day (top down) and I could hear my husband talking and experienced no wind noise.

The next week my specialist answered all my questions and had good ideas to improve the comfort of my Eargos (I have very small ear canals). The videos are excellent and the app available to control the hearing aids is a must have!

All in all I highly recommend these hearing aids. Of course not everyone will have the immediate experience I’ve had-so my advice is keep experimenting with them, ask for help from the company and don’t give up!! The end result is worth it!

Terrible product. Ordered replacement equipment to try to make them work. Paid $78 for the pieces that fit the ear 20 days ago (cannot use them until replaced). Have tried to find when product is coming. They sent a note they may send them on Nov 6, 25 days after my order. Cr

Always helpful with diagnostic concerns and customer service. I am a repeat customer and always had exceptional experience. All issues have been addressed and corrected. Would recommend Eargo and look forward to future developments in products.

I am grateful for the email reminders about the Eargo benefits. Loved the convenience of the online hearing test and receiving the results.

Directions were clear and phone number provided for contact. I really appreciate that there was no pressure to try the Product or hounding phone calls. Thank you!

I just had a delightful experience with a customer service representative! That has become somewhat of a rare situation, yet I'm grateful to have found a company who practices what they preach.

Eargo, earned my respect today because of Virginia, a delightful customer service representative. Respectful yours Bill **.

Trent serviced my call. The entire experience, including an assessment of my needs, clear description of the very impressive policies of Eargo to execution of my order efficiently was very pleasant. I enjoyed the process and look forward to receiving my aids.

Great customer service to get you locked in with quick delivery. Then, after 2 weeks, when I decided to return them because, among other things, (1) the sound was tinny; (2) difficult to change programs; and (3) occasionally high-pitched annoying sounds, I was treated to extremely BAD customer service.

Couldn’t reach anybody and had to leave messages. Not all calls were returned. Mailed the hearing aids back to Eargo, but it is now 6 weeks later and I still have not been reimbursed the $2500 my insurance company paid them.

It is so bad that I got the insurance company to intervene on my behalf. A rep at the insurance company told me this is a common problem with this company.

Had I known about this, I would not have purchased hearing aids from Eargo. That is why I am writing this — to warn you! Best of luck!

Customer service very nice. They answer every question from A to Z, Gabe ** was very nice. Keep up the good work. They call me on time the next day and if I had anymore questions not to hesitate to call them and that they would stay in touch.

First of all; I love Eargo hearing aids. They are A) functional, B) discreet = nearly invisible, C) affordable. Eargo does offer financial plans so that you are able to get the units in your hands (or ears) within 3 days of contacting them.

Not only is it a quality product, Eargo also has excellent customer service if anything should go amiss so that you are never left waiting for replies or action.

I’ve been using my units for 3 yrs and in the time have had to contact the company only twice; once was to order a new charger after my old one got stolen, and the other time was to replace a unit that had issues.

An Eargo device is like a disposable razor, use it a few times and throw it away. Do I sound disappointed? I am, when you are required to replace an earpiece twice in one year for malfunctioning issues.

Eargo customer service rep told me, "Your earpiece warranty expired a month ago, you would need to pay $200 for a replacement." They had me doing all kinds of troubleshooting for almost a month, with no success.

This is not how you treat customers who are still making payments on a device that won't work. I hope customers get to read this, realize, this can happen to them.

Bought Eargo Neo in August 2019 for $2500.00. Had trouble right away. One had a constant noise. It took two weeks to get a replacement. They would work great for about a month and in spite of keeping them as clean as I possibly could, they would stop working.

After going thru this over and over for a year, I gave up when they wanted $300.00 to replace each hearing aid. Sorry I was so vain to want invisible hearing aids.

I just received my third Eargo hearing aids. I have been buying these aids since the company started. They keep making the product better and better. The customer service is unparalleled.

If you’re looking for an exceptionally discreet hearing aid that provides great ability to address your hearing loss, get Eargo. Beside being almost completely invisible, the charging case is terrific. I carry it in my purse all the time.

I could not stand the idea of little tiny batteries that need to be changed somewhat often. I tried another hearing aid that was much more expensive than Eargo and gave me pretty crummy customer service.

It actually went Far into my ear canal and needed to be inserted only by an audiologist. What a pain, including pain in the ear because they never fit right and kept slipping out and becoming extremely painful halfway in and halfway out.

I don’t work for Eargo, I am just a customer, but I can tell you that you should definitely try this game changer for people who might have hearing loss related to age, which I have discovered is a lot of people over the age of 50 or even 45.