Eargo Hearing Aids

I have been a Eargo customer for the past four years. I have a mild to moderate hearing loss and my Eargo Max fits comfortably. I can now enjoy conversations with my wife and especially when I am in a group conversation.

I have to give the staff at Eargo a five star rating for customer service. Whenever I had a warranty issue or just question they were always very pleasant and addressed the issue with a can do attitude. I highly recommend Eargo hearing aids. My pair changed my hearing life.

So far, I have only great things to say about EARGO, however, the jury is out on the functionality of the hearing devices. In fact, this experience review is quite premature because if the product does not measure up to my expectations, my response would/could be very different.

Jesse and Olivia were both exceptional at informing of everything I wanted to know about the Eargo devices.

Recently received my new hearing aids. Can not tell you how great it is to not have to asks people to repeat what said. Great price for the quality of hearing aids that these are. If anyone is looking for hearing aids here is where you need to stop and buy.

Once I was able to get use to the insertion process, it became much more enjoyable all the time. The hearing aids work great. Much better than any other I have tried.

Comfortable fitting, do not amplify background noise, makes incoming speech clearer-I have been using TV Ears, that amplify sounds very well, but when I add Eargos into the picture the sound gets “cleaned” and clarity is achieved!!

I love Eargo. These hearing aids are good. I've had a couple pair.

I completely enjoyed my experience with Eargo. I'm a retired federal employee, and they said that I would get a break on it. So, I called up the number that was available and got a hold of a very sharp agent. He knew what was going on.

Then I got my Eargo very fast. It went through my Government Employees Health Association and Medicare. There was nothing out of my pocket. It was very good.

I needed my Eargo for the television so that I don't have to turn it up so loud. My wife is very sensitive. So, it works. I'm using a program that gets me enough with the TV set down low. This is one of the very best, if ever the best, thing that came along in hearing aids.

I do have one thing that is not really good. The one in my right ear on Program 2, I get a terrific feedback. I have to pull it out sometimes. It's so damn loud. I don't know how to stop that feedback.

When I step it up to 3 in my right ear, it seems to lessen the tone of the feedback. Other than that, Eargo is a marvelous piece of gear.

I found Eargo online. Their product was interesting to me, and it seems to be what I needed. I have hearing aids that are from the Veterans Administration, but they're the behind-the-ear kind and they worked great.

If I could find an inside-the-ear substitute that was as good as those, I would probably use them. What I like about those is that they connect to my phone, so I can speak on my phone without everyone hearing it.

With the Eargo, I tend to speak with the speaker on my cell phone. The Eargos are good. My ears create a lot of wax so I'm constantly cleaning the Eargos. If I don't clean them once every two days, they start to be blocked. So, I can't hear anything coming out of them.

It gets to the point where I hear less than I would if I just took them out of my ear and put them in my pocket, which is what I do routinely.

Eargo's customer service was good. They've done what they need to do, they responded when I asked about the cleaning, and they walked me through that.

The videos are nice. They're not quite as comprehensive on the cleaning as I'd like them to be, but I've got a unique situation where my ears create a lot of wax.

I've recommended Eargo to three friends of mine. They were pretty straightforward and easy. I like the adjustability by tapping on the ear.

The only complaint I have about it is there's no certain way to tell what you need to clean. But I just kind of cleaned the whole thing with alcohol. I wish there were more in depth videos online to let people know what it is that typically causes the blockage.

I had worn Starkey for six years. I had a little experience so I knew what I was looking at. I researched online from A to Z, and after a thorough search and reading everything I possibly could, Eargo was who we decided to go with.

I've never looked back. It was a wonderful move. The customer service has been great. I've felt like they were right there with me and got me off of the ground. I couldn't have been more pleased.

My hearing experience is fantastic. In fact, I've always had a little tinnitus. I feel like that it's helped with that. Everything is going great.

The only negative thing which could be with any hearing aids, is I've had to learn how to hold the phone. But what that amounts to is that I'm getting more volume now than I had before with the previous hearing aids.

Now that I know how to direct the phone and hold it, I don't have any problem with it. It just took me a week or so before I figured that one out.

I have friends that have just ordered a pair within the past four days. They were seeing my enthusiasm for Eargo.

They had some behind-the-ear hearing aids, and with all this mask business, they're constantly ripping those off when they take the mask off, which I don't have any problem with. Everything's out of sight. To my knowledge, nobody has even noticed what's in my ears.

I highly recommend Eargo to anyone that has a hearing problem. It's great. This is revolutionary compared to what I had before.

My husband said I can't hear. I saw Eargo's commercial and saw that it's possibly covered under federal insurance. I ordered them and they were covered. So it was great. They got a very easy process, too.

I've never used hearing aids before. It's an adjustment to get used to. But I like them. There's just a lot of echoing but I definitely can hear better with them. The customer service was excellent. My experience has been good with them.

I bought Eargo after my wife badgered me of my inability to hear her well. I always thought it was selective but came across Eargo as a suggestion from a friend. The price is reasonable. It is well marketed, comes in a neat package and simple instructions.

After a few days I immediately upgraded to the Neo HiFi. The charger is clever and you are able to change by Bluetooth different preset channels and specialty channels which allows you to set these aids to a program that best fits you.

They make it no secret that wax is your enemy. Support is great especially during the first 45 days which is your free trial. Reminders come frequently about brushing these aides to your app. As I first used them a whole new world that I long since forgot returned.

My wife said I shuffled my feet (which I denied) but sheepishly affirmed. I could hear the beeping of my refrigerator when left open. Music awesome as I long ago could not hear high pitches.

Some weeks down the line one did stopped working. I felt I was doing air aid hygiene but I contacted my rep and she sent me a new one. She told me this is ear wax and I needed to scrub them with my little brush vigorously. They sent me a new one and I was back in business.

These are incredibly comfortable. You can walk into the shower with them on if you're not careful.

I was reading some of the other reviews from former police officers like myself. I too have hearing loss in both ears due to many years of shooting. At first I was very happy with having restored hearing levels.

Unfortunately Eargo does a great job of selling the product but not servicing the product. I too have had to replace the charger once. And then my left eargo went bad after the warranty was over and I was still paying $86 a month.

They refused to do anything about that and instead offered me replacement parts at extended costs which again was in addition to the money that I still owed them.

I also went to hearing places such as Beltone to see if they would repair them. Two of these type stores had never even heard of your Eargo. I rate this product as about as low as you can go. Very poor customer service and follow through. I feel like I've been suckered.

I'm happy with Eargo, It's just that I can't get the things that go my ears big enough so that they don't slip out. I have to push them back in about a dozen times a day. They sent me more, but it still doesn't help. I still need bigger ones.

I liked that with Eargo, I didn't have to fool with in-person dealing with them. They got an upfront payment, and then they're taking the rest of it out of my account once a month. So, it allows me to have them.

If I had to pay for them on the phone, I wouldn't be able to. I like that option. I've only had my hearing aids for a month or so, and they seem to be great.

I looked at Eargo hearing aids a few years ago and they were way too expensive, so I didn't consider them. They weren't covered by insurance as well.

Then I had a friend call me and said, "Hey, they've got a new program where they're covering the hearing aids for federal employees. You might wanna look at it." I went back and looked at them again and sure enough, they had this program. I decided to get them.

Eargo's customer service is really great. They got a great website, too. The information's on there, and you're assigned an audiologist who calls you and talks to you about the hearing aids that's been delivered.

If there are any questions about any issues about taking care of them, using them, adjusting them, they walk me through it.

I was really happy that I was able to talk to someone that was knowledgeable and could help me, especially with adjusting them and learning how to adjust them.

The hearing aids have been really great. It's life changing. This is my fourth pair of hearing aids and each one of them had issues and they never quite work right.

My Eargo are the first ones I've ever had that fit totally inside the ear and don't have the feedback that you get when you wear hearing aids. The technology is really pristine. It's above the rest because they're so small.

The only drawback is that you can't sync them. They don't have Bluetooth capability. But the reason why they're so small is they don't have Bluetooth built in. So it's kind of a trade off. But Bluetooth doesn't work well anyway. Most of them don't sync very well.

I've had three other pairs and they were horrible. If you go by a microwave or any kind of waves, it can mess up the sync. With my Eargo, I can hear better than I've ever heard.

I had $8,000 hearing aids before from Phonak, and they suck so bad and I constantly had to take them out. My Eargo hearing aids are not taken out. I forget about them. I don't have that horrible feedback in them.

They're very accurate. I could hear my husband talking to me behind me and before, I couldn't hear him walking up on me. I'd be scared all the time because I could not hear people walking towards me or people talking to me when my back was turned. Now I hear all that.

In fact, I hear too much because there are some things I don't wanna hear. It's really a great product and I'm looking forward to seeing them expand and come up with new stuff and accessories.

I've been singing their praises. I called our federal employee IT person and told them they need to tell to their employees that they're offering this. I tell others, "Look, you can get these hearing aids practically free and there's a really great technology."

Someone told me about Eargo and I kinda went with my gut. I wasn't so much interested in going through some series of audiology, meetings or appointments. It seemed like an easy solution. Eargo's customer service has been really nice and very good.

On my first time with my hearing aids, it's been awkward. It's just unusual to have something in your ear. I've had a few issues with ringing and with feedback, which was challenging for me. I kinda get the feeling it takes a little bit of time to get used to it.

I've been pleased with the product to a point. It's tough because there are four settings on it. What the settings don't do for me is that when it amplifies, it amplifies everything for me.

So not only do I hear the person I'm speaking with, but I hear the fan in the background, and I hear the background noise better.

It would be optimal if there is a product out there that could create a condition where you could hear specific things and kind of delete some of the others. But it's been a good experience to date.

Sometimes people would be asked to repeat something three times for me. I did a lot of research on the various types of hearing aids, the amplifiers, the outside of the ear and the inside of the ear.

You always wanna get a financial break someplace, but with these things, I decided with the customer reviews and the support group. I felt that Eargo was the way to go, and I haven't been disappointed.

When I called the line, and I was talking to the gentleman, he said that the best one would be beneficial for talking to larger groups. I went with the Neo and it turned out super. The cost was good. We paid about 2,500 for it, and they were on $400 decrease.

I've had my Neo for a couple of weeks and I can hear conversations in a room over just as clear as I can hear conversation sitting somebody next to me. The better you clean them, the better they work. I clean them every day.

I use my Eargo hearing aids. It helps somewhat. It's as good as other hearing aids I've had. I'm overall satisfied.

I've been needing hearing aids for a long time and I realized that I was a retired federal employee, which meant I could get up to $2,000 paid for. I checked Eargo out and I was really impressed with their service. I've been very happy with them.

I had taken my mother to the doctor's office. I would sit in the waiting room and was just on my phone and this thing popped up and I started answering questions. I was just checking into it. Within less than two minutes, my phone rang.

I answered it, which I don't normally do, but I did and it was the Eargo people. They had seen that I was interested, and they sent me an appointment to talk to someone that afternoon.

I like my hearing aids so well that my mom got a pair. But she's having some trouble with hers. Her left ear canal is smaller than the other one. She wants to keep them really badly, but we're working on some problems. They're supposed to call me back within a couple of days.

I've been really impressed with my hearing aids. Being around a few people and watching the television, they do really amplify things and the technology is wonderful. Eargo's services are excellent. They're very responsive.

Eargo did great. I've had many hearing aids in the past and they're all the same. I had one good hearing aid but they put it in the ear and you can't take it out for three months. I used to get ear infections with them.

I like Eargo because it doesn't irritate your ears. It's like floating. I have very good hearing with them. The main thing with these is, you got to keep them clean. So, I clean them before I put them on every morning.

I really like my Eargo hearing aids. They're easy to put in. The only thing is sometimes I get a whistle once in a while, but that's only when I touch them. So, I don't touch them.

I have been extremely happy with everyone I've dealt with from Eargo. They've been helpful. My Eargo hearing aids are much better than the one I've had before. I have severe hearing loss and I keep having to slap my ears when different people are around.

One thing I truly love with my Eargo is the way it cuts down background noise. The refrigerator used to drive me crazy. It doesn't bother me anymore. So, there are pluses.

I still think they could be slightly elevated. But the cost is great. We have Blue Cross Blue Shield federal employee program. I have no out of pocket expense at all.

Hearing loss runs among my siblings and when my sister was recently visiting, she was very impressed with what I showed to her about the Eargo hearing aid. As a matter of fact, two of my sisters are planning on going that route.

I returned my Eargo hearing aids after having them for a couple of weeks. The sound quality was poor. They're probably a good product, but they just didn't work for me.

Eargo is a good company. The customer service was very good. I would recommend them because they did the right thing and their best to make it work.

I have used the Eargo Neo product for 15 months. I would Not recommend this product due to very poor reliability.

Most positive reviews are about "Fit, comfort, and being invisible". All being great, IF YOU HAVE A PRODUCT THAT IS RELIABLE. EARGO THUS FAR IS NOT RELIABLE.

I have returned, exchanged my Eargo devices 4 times in 12 months and now one has gone bad yet again. 5th time in 15 months. Issue now is Eargo will Not work with customers to replace after 1 yr warranty. So, keep in mind cost is basically $2600 every 12 months.

This units produce a great deal of 'ringing feedback' and are very difficult to use with, while being on telephone due to the amount of whistle feedback caused.

I would not recommend this product based on warranty issues and Eargo lacking customer service to assist with address issues after warranty period.

When we started with the COVID-19 lockdown, my husband has been home all the time. He was in his office and I was in another room. He kept talking to me, and I couldn't hear him, and so I kept asking him to repeat.

We were having an argument because he had to keep repeating himself, so he said, "You need to get hearing aids." So, I got Eargo. I popped them in, and we haven't had any more arguments.

I did a lot of research and I found Eargo on the internet. I wear glasses, so I wanted a pair that didn't interfere with my glasses. I liked what Eargo had to say that I could do everything online. I didn't have to make appointments or keep going back to get things adjusted.

If I travel and I have a problem, I can just connect on the internet. I like that feature. I wasn't connected to one spot. We're thinking about moving, and I didn't wanna have to go through the hassles of trying to find another facility that would take care of my hearing aids.

Also, I liked that they were really simple and easy to use. I could change the tone any time I wanted to just by tapping my ear. I love them. They're perfect for me.

I had a little bit of difficulty since I have really small ears, and the first ones I got kept falling out. It was too big. So, I contacted the rep. He was very helpful. He immediately sent me out some other ones, and they fit perfectly. They're comfortable.

Eargo's service was great. I would highly recommend them to anybody who has a hearing problem.

I feel I'm a little younger than I should be for hearing aids, so I didn't want a full-out hearing aid, but the fact that the Eargo hearing aids were easily hidden and pretty hard to see was attractive.

Ordering was a smooth process and I did a military discount. I was able to prove that I am a veteran online. It took a little while to get it, but not more than I expected.

I like my Eargo hearing aids. It took a little bit to get used to. Sometimes, I would get some feedback. I really just had to get used to the wearing of it.

It took me a minute to understand the hitting in my ear, to raise and lower the volume, cycle through the numbers. But once I got it and really understood it, that worked out. The only piece that really took me longer was the little wires that you pull out of your ear.

The only thing that took me a little while to get used to was the fact that they kept popping out of my ear and they would stick out and look like little antennas. How I ended up solving that is that I would tuck it under the ear and put it in when I put it in, or tuck it under the device.

Then it was trapped and I had a really hard time getting it back out. I did that for a while when I used them. That kinda trained the shape of them to where they kinda sat there, even when I didn't tuck them under.

As I inserted the device into the ear canal, I had that under it facing the same direction as the hearing aid.

I like Eargo a lot. My wife does not have a hearing problem, and I have to keep the TV up a lot louder. She's very happy that I don't have to do that. I can adjust as I need.

Also, I didn't even think about those kind of side benefits that I could listen to something further away. That was really a surprise to me and helped my wife a lot. Other than that, they're pretty comfortable.

In the beginning, they were a little hard to get used to. I wasn't used to anything in my ear canal. So, I had issues in the very beginning where they even hurt a little.

They were uncomfortable. But once I got them angled right, that all kinda went away, and now, I really only wear them when I need them.

I do a lot of meetings in front of people and I talk. Sometimes I hear something they said but not the whole thing. Eargo really helped. That's where it's really benefited me the most.

I don't see any other product giving me anything any better. The price was okay in comparison to other hearing aids.

Years ago, I did try another brand, and they were around five grand. I didn't end up purchasing them. I had a trial period and I returned them simply because they were the outside around the ear and my own personal vanity, I just didn't want that.

With Eargo, because no one notices them, I am more apt to wear them and use them outside the house and around. The other hearing aids I tried before were traditional. I just couldn't do it. I ended up not using them, and therefore, it would've been a waste.

Eargo hearing aids are easy to use, easy to adjust and very affordable. They also are difficult to see in the ear since they go in the ear canal. The company offers device care, use, and additional information through excellent videos on their website. The representatives I have spoken with have given me the best customer interaction experiences of my life. These folks care and it comes across that they do!

I'm a retired police officer and I did a lot of shooting during the 70s and 80s, and we didn't have the proper ear protection that they do today. I lost certain frequencies or tones. When I took an online hearing test recommended by my doctor said. Something was wrong with the hearing test because every time they put a certain tone on in my left ear, I couldn't hear it.

Eargo came up as a very competitive ear product for the price. I did not want the ones that went behind my ears They would be uncomfortable and a pain in the butt. And the more I read about them, the more it turned me off.

I love Eargo. The only thing I had to complain about was the service. The people I talked to were nice but you could never get through to a telephone number. I always had to call sales to get through to anybody.

Other than that, the hearing aids are fine. I've got a problem with those fuzzy things that fit around the end. And I can't get anybody to follow up to call back. I paid money for the hearing aids and they weren't cheap. I'm not complaining price-wise for the quality. I think they were well worth it. I'm happy.

One day I'm sitting here on the couch and I hear birds singing and frogs croaking in the back of the house. I cannot believe I'm hearing sounds that I didn't know existed.

From my first interview call with Tyler, who is extremely knowledgeable, very easy to talk to, and not at all pushy, my experience with Eargo has been terrific! They really want to make sure these aids suit your lifestyle and hearing needs and that your transition is comfortable!

I like the size of my Eargo. I had tried some of those that goes over your ear and I didn't really like those. And I had tried the Veterans, I tried one of those that they insert into the ear before and it just seems like it was muffled and Eargo seems a little bit more natural. They didn't muffle the sound in the ear canal. They have great support. And the cost is very reasonable.

Even though the staff at Eargo was always very kind and respectful, the product failed my 91 year old Mother in law twice. The hearing aids themselves worked amazing for the short time that they worked however the time frame was only within the one year warranty.

We got a complete refund the first time. Due to product issues the product (charging) the first time, Eargo gave us a substantial discount on the new and improved version the second time. My Mother-in-law loved them so much the first time that she wanted to give the new version another chance.

The battery in one of the aids no longer charges, and now the charger will not charge as well. These new Eargos are only three years old and I've had to send one back prior to the the one year warranty again.

I've called to see if they can help with problem shooting and again if I had to rate the Eargo team they would get 5 stars. But the product is very expensive and does not even hold up to a 91 year old. First time shame on them, second time shame on me. Thousands of dollars down the drain.

I got Eargo. They worked beautifully. The only thing is that little plastic tab on there that pull them out. If I could've got a longer one to put on there I would've kept them. But they said that they didn't have such a thing as a longer one. And that went way inside my ear canal and you had to pull them out with tweezers. They're so tiny and my ear canals are so big they kinda disappeared in there, so I couldn't keep them.

Their staff did everything just like they should have. And when I told them about my problem, I used the largest hearing aid and it still wasn't big enough. They were really nice. They took the hearing aids back and gave me my money back. It took a few days.

I was a law enforcement officer for years -- shooting and dealing with explosives so I have damage in my right ear. Our former director did a couple little advertisements for Eargo, and it brought to my attention and I checked them out.

I like my hearing aids. It is very easy to adjust. Just a couple of taps on the ear. There are four levels. They're concealed so people don't even know I have them.

However I have some issues with the treble level--clarity in some instances and certain things on TV. Everybody I talked to in Eargo was very accommodating. The guy answered all my questions. Happy describes how I feel about them. My wife says I don't say "huh" as much.

These hearing aids are the real deal. Both of my parents suffered hearing loss, and put off hearing aids. Not being able to hear me and watching the TV very loudly were what I noticed. I am in my mid-60s and for the past few years, I noticed some diminution of my hearing. But I got the flu this winter and my hearing acuity dropped more. I thought it was an infection, so scheduled an exam by an MD.

Unfortunately it showed that there was near equal hearing loss (high range) in both ears. I purchased the Neo Hi-Fi by Eargo and, remarkably, they were just as advertised, maybe better. There are 4 pre-set programs. Number 2 made a big difference for me. They really work! I hear much better and they are comfortable. So far… great! And their customer service is super.

Honestly I was thinking of buying two pair, one for the wife and one for me. However, since reading the reviews, I will pass. Got some samples coming, I'll try them out but that will be as far as it goes. Eargo needs to up their warranty, improve customer service and offer lower pricing it seems.

Unless there is a reliability problem the Eargo aids are great! So far they are performing above my expectations. The first 15 or so minutes that I wear them, they are uncomfortable. After that they are so comfortable that by bed time I have had to get up 3 different nights to take them out after forgetting and going to bed wearing them.

The only suggestion I would make is if at all possible incorporate a setting between 2 and 3. There are times 2 is not enough, and 3 is too much gain. I have already recommended them to 3 different friends, 1 of whom has bought a set, and two who are waiting to see how mine are working after the 45 day trial period.

I had forgotten that a tissue being pulled from box made a sound, and that a plastic bread sack creates a sound when opened, or that socks make a sound on carpet. Voices are so much clearer! I received my Eargos after the Covid-19 virus quarantine, so do not know if they will perform well in a crowd. That is the only unanswered question on my part right now. Even if they don't perform well there, they are such an improvement and they are worth the price.

My first pair didn't make it a year but were replaced. Ok, that pair made it 16 months and stopped functioning! Not to mention the first charger didn't make it a year, but was replaced. $600. to replace after a year. Now after 6 months of not having any aids I reluctantly bought new ones at $600. since I am a returning customer. But after 4 days of use my charger has now malfunctioned So they work great but only for awhile. Very disappointed, beware!

My purchase started out just fine. My right ear was outside the tolerance levels so cargo explained the left ear would work just fine. I accepted this and purchased the two units. The left worked well for almost one year, then the charger stopped working and I began calling customer service for help.

That started almost 15 months ago and still to this day all I am getting from the customer service people is we cannot do anything for you as the units is over 1 year old. You need to purchase a new pair. Interesting since when I purchased I did so with the understanding that the one ear that I wanted to use this product in would last as long as 5 years since the units are interchangeable and I only plan on using them in my left ear. Well this was a blatant misrepresentation of their technology. So sad especially for retired fixed income seniors. Be aware folks.

The Eargo hearing aides did not work out for me and now I am trying to return them, and am within the 45 day trial period. I feel as if their customer support is trying to ignore me so that I go past the time period of return. I am a very dissatisfied customer.

Have no ideas how the wax guards are suppose to work and got no instructions in the kit on how to use them. Also am having problems now getting the sound gain increased by tapping my ear on the right one. Have also received NO reply from 6 or more calls to customer service. What a very poor way to service a seemingly excellent...and expensive product!!!

Have called several times and get NO reply. Need to replace my lost left one. Right one is not responding to go from step 1 to more volume with a tap also. Very disappointed in customer service on such a great product. What is the problem???! I was also told that Bc federal was very prompt in paying for these. Not the case as they sent invoice to California from where they were shipped. . Took a full 6 weeks to get payment I first put on my credit card.

Don't order anything from Eargo, their customer support is terrible!! I ordered Eargo Neo for USD 2363 from Eargo.com on 17 Dec and the delivery date showing on their website was 20 Dec. Till now I didn't receive my order, the money has already been debited from my credit card. I've sent so many emails to their support team since 20 Dec, nobody is replying!! My order number is **.

I loved my Eargos as first time hearing aid user. Researched 2years to find something that worked but wouldn't show. My husband C cord missing and can't charge my Eargos. Tried several others in my possession which do not work? Is this usb just different enough that you can't just buy a new one? Customer service told me I'd have to buy entire charger unit for $325???? Huh, really????? You wont sell me just the USB cord? NO. So I'm not longer impressed with this company who would take advantage poo f customers in bad spot and effort with) $2300 useless ear buds..... Come on Eargo, you can do better than this. Oh and yes I'm out of warranty by few months too.

A good device but very bad pricing policy. I paid full price for the neo. A few months later it is 25% off .... then 15%off. DEFINITELY DO NOT PAY REGULAR PRICE. I wonder why they need to play the sale game when they have a good product they can clearly sell at a lower price.

They worked fine for the first several months then I started having problems with them working, first the left one, they replaced under warranty then the right one replaced under warranty, now at 17 months 5 months after replacement of the left one is again not working at all and the right one has very low volume. They were very understanding but the warranty is over.

If I would like to purchase replacement they will sell them to me for $385.00 each. so my initial investment of $2,300.00 for the Eargo Max was wasted. Don't waste your money, the ear pieces seem to have a life expectancy of 6 months or less. there is no customer goodwill. What a shame good idea, bad product.

Scam. They don’t work and like the other reviews. They want 99 dollars for handling. They send you something that won’t work and then when you complain they send another set for more money. Get your hearing aid locally.

The Eargo max doesn’t last but only about 6-8 months. Then the company only wants to send a replacement the first time they stop working. When they send the replacement it only has a few months left on the refurbished ones then they go out. Then all the company wants to do is sell you another pair. Buy a new one every 6-8 months????? I can’t afford that!!!

I experienced a rather abrupt sense of moderate hearing loss. I went in to the ENT and they were not able to provide a cause but prescribed hearing aids. I did a fair amount of research. I took advantage of the 45 day trial period to compare Eargo Neo to another top-of-the-line in-the-ear product (Silk Nx). Here are my Pros and Cons:

1) Pro - Neo fit perfectly. I generally don't remember that I have them in...so, I must mentally remind myself of this so that i don't accidentally scratch my ear with them in. When I wear them regularly, this becomes second nature.

2) Pro - the entire eco-system of the Neo design, from the carrying case/charger/bluetooth, the Flexi Palms, the Neos themselves, to the distribution and support model is far superior to anything else I have researched and/or trialed on the market.

3) Pro - no batteries. I very much dislike the whole battery management of hearing aids...it is just not conducive to a carefree busy lifestyle. This is, I would say, the most redeeming feature of Eargo. And of course, no replacement batteries, means Eargos can fit in the ear comfortably, and still leave room to pass natural sound around the device and into the ear channel.

The other side of this, is we all know that rechargeable batteries are only going to last maybe 2 years before they degrade. So, prepare to buy another pair of Neos in 2 years and make sure you buy the extended warranty covering year 2. Some see this as a negative.

However, compare that to the cost and hassle of replaceable batteries, the risk of hearing aid loss or damage and the technology advances year over year. In my analysis, I favor all the advantages of ITE and convenience of the portable charger pack; and I will likely take advantage of even better engineered units 2 years from now.

4) Pro - I do not want to be tethered to my iphone to change hearing programs. The Eargo app allows me to set up my Eargos to just Program 1 and 3. So, now a simple tap on my ear and I can select between these two programs that work for me, and not have to rotate through all 4 programs. This may seem insignificant.

But, in real life, I find myself changing programs a fair bit and nothing beats Eargo's ear tap technology for this purpose....really really nice.

5) Con - off all the many Pros, many which I did not list but other reviewers have; I do experience feedback that is rather irritating. I worked with the folks at Eargo and the best we could do is use larger Flexi Palms or change to Program 1.

When I blow my nose, I get feedback. When the TV hits just the right frequencies I get feedback. I experienced Zero, and I mean Zero feedback with competitive solutions. So, this is something that I can only hope that Eargo resolves with the Neo in the years to come.

Make sure you are comfortable with this feedback issue before your 45 day trial is up and you are going to commit to the purchase. For me, all the other redeeming features outweighed this only flaw I could find with the Neos. After my research and reviews, I shared with my brother.

I did not even know that he had trialed the Neos and returned them. He just wanted to see what else was available before committing. My choice influenced him and now he has made the purchase and is very satisfied. We both use our Neos regularly.

I can say, that it has made the difference for both of us, to stay employed and engaged in fast paced Information Technology leadership roles, where our ability to hear properly is the difference between early retirement and extended working years.

I bought my Eargo Plus 1/08/2018. I was so excited, they were comfortable, happy I could have normal conversations again. 14 months later I started having problems with the right one not charging in the case. I contacted the company & was told to try cleaning it with alcohol wipes. That hasn't worked. I contacted them today again with the same problem & was told I would have to pay $395.00 to purchase 1 hearing aid because I am past the 1 year warranty. My next step is to contact the BBB about this company. DON'T Buy EARGO hearing aids they're not a dependable product.

I have owned my Eargo for over two years. My left ear has 80% hearing loss. I knew hearing aids wouldn't bring my level back to normal, but I had one good ear. I keep the left ear at 4 and right at 1. I use Eargo 2-3 days a week and have had little problems. Yes, people they are not perfect, but I can hear enough in life to be able to listen around me.

The only problem is keeping the contacts clean enough to charge the Eargo in the black charger. I have to move the Eargo units several time in the cradle until the led change color and then they charge correctly (don't move after led changes or they will not charge and just run down. I keep the units clean with a used tooth brush when they have dried ear wax and just brush off. This is the only hearing aid I have ever used, but I take care of them and didn't want to pay $7000 for hearing doctor.

These hearing aids are not customized and no one's ears are the same size so it’s highly likely they won’t fit properly in both ears. Don’t buy them. And if you do make sure you know you have only 45 days to return them so you don’t waste your money like I did.

Words of caution, if you have hearing loss, go to a Hearing Specialist and have a Hearing evaluation before purchasing Eargo or any online or over the counter aids. I purchased Eargo and had many problems with them not working. Returned them and was sent replacements with refurbished parts, they did not work properly. My hearing specialist told me that there is no fix for ALL.

She told me that hearing aids are suppose to be fitted and programmed for your specific type of hearing loss. Eargo aids were over amplifying and advised me to stop using them. Now, I have to purchased some to treat MY hearing loss while still paying for Eargo aids. Expensive lesson learned.

I was pleased with my hearing aids for a while I've only used maybe ten times... in 2 years... cleaned them every time... one month after pay off they wont charge... when I called they said out of warranty... NOT HAPPY.