Eargo Hearing Aids

Sometimes people would be asked to repeat something three times for me. I did a lot of research on the various types of hearing aids, the amplifiers, the outside of the ear and the inside of the ear.

You always wanna get a financial break someplace, but with these things, I decided with the customer reviews and the support group. I felt that Eargo was the way to go, and I haven't been disappointed.

When I called the line, and I was talking to the gentleman, he said that the best one would be beneficial for talking to larger groups. I went with the Neo and it turned out super. The cost was good. We paid about 2,500 for it, and they were on $400 decrease.

I've had my Neo for a couple of weeks and I can hear conversations in a room over just as clear as I can hear conversation sitting somebody next to me. The better you clean them, the better they work. I clean them every day.

I use my Eargo hearing aids. It helps somewhat. It's as good as other hearing aids I've had. I'm overall satisfied.

I've been needing hearing aids for a long time and I realized that I was a retired federal employee, which meant I could get up to $2,000 paid for. I checked Eargo out and I was really impressed with their service. I've been very happy with them.

I had taken my mother to the doctor's office. I would sit in the waiting room and was just on my phone and this thing popped up and I started answering questions. I was just checking into it. Within less than two minutes, my phone rang.

I answered it, which I don't normally do, but I did and it was the Eargo people. They had seen that I was interested, and they sent me an appointment to talk to someone that afternoon.

I like my hearing aids so well that my mom got a pair. But she's having some trouble with hers. Her left ear canal is smaller than the other one. She wants to keep them really badly, but we're working on some problems. They're supposed to call me back within a couple of days.

I've been really impressed with my hearing aids. Being around a few people and watching the television, they do really amplify things and the technology is wonderful. Eargo's services are excellent. They're very responsive.

Eargo did great. I've had many hearing aids in the past and they're all the same. I had one good hearing aid but they put it in the ear and you can't take it out for three months. I used to get ear infections with them.

I like Eargo because it doesn't irritate your ears. It's like floating. I have very good hearing with them. The main thing with these is, you got to keep them clean. So, I clean them before I put them on every morning.

I really like my Eargo hearing aids. They're easy to put in. The only thing is sometimes I get a whistle once in a while, but that's only when I touch them. So, I don't touch them.

I have been extremely happy with everyone I've dealt with from Eargo. They've been helpful. My Eargo hearing aids are much better than the one I've had before. I have severe hearing loss and I keep having to slap my ears when different people are around.

One thing I truly love with my Eargo is the way it cuts down background noise. The refrigerator used to drive me crazy. It doesn't bother me anymore. So, there are pluses.

I still think they could be slightly elevated. But the cost is great. We have Blue Cross Blue Shield federal employee program. I have no out of pocket expense at all.

Hearing loss runs among my siblings and when my sister was recently visiting, she was very impressed with what I showed to her about the Eargo hearing aid. As a matter of fact, two of my sisters are planning on going that route.

I returned my Eargo hearing aids after having them for a couple of weeks. The sound quality was poor. They're probably a good product, but they just didn't work for me.

Eargo is a good company. The customer service was very good. I would recommend them because they did the right thing and their best to make it work.

I have used the Eargo Neo product for 15 months. I would Not recommend this product due to very poor reliability.

Most positive reviews are about "Fit, comfort, and being invisible". All being great, IF YOU HAVE A PRODUCT THAT IS RELIABLE. EARGO THUS FAR IS NOT RELIABLE.

I have returned, exchanged my Eargo devices 4 times in 12 months and now one has gone bad yet again. 5th time in 15 months. Issue now is Eargo will Not work with customers to replace after 1 yr warranty. So, keep in mind cost is basically $2600 every 12 months.

This units produce a great deal of 'ringing feedback' and are very difficult to use with, while being on telephone due to the amount of whistle feedback caused.

I would not recommend this product based on warranty issues and Eargo lacking customer service to assist with address issues after warranty period.

When we started with the COVID-19 lockdown, my husband has been home all the time. He was in his office and I was in another room. He kept talking to me, and I couldn't hear him, and so I kept asking him to repeat.

We were having an argument because he had to keep repeating himself, so he said, "You need to get hearing aids." So, I got Eargo. I popped them in, and we haven't had any more arguments.

I did a lot of research and I found Eargo on the internet. I wear glasses, so I wanted a pair that didn't interfere with my glasses. I liked what Eargo had to say that I could do everything online. I didn't have to make appointments or keep going back to get things adjusted.

If I travel and I have a problem, I can just connect on the internet. I like that feature. I wasn't connected to one spot. We're thinking about moving, and I didn't wanna have to go through the hassles of trying to find another facility that would take care of my hearing aids.

Also, I liked that they were really simple and easy to use. I could change the tone any time I wanted to just by tapping my ear. I love them. They're perfect for me.

I had a little bit of difficulty since I have really small ears, and the first ones I got kept falling out. It was too big. So, I contacted the rep. He was very helpful. He immediately sent me out some other ones, and they fit perfectly. They're comfortable.

Eargo's service was great. I would highly recommend them to anybody who has a hearing problem.

I feel I'm a little younger than I should be for hearing aids, so I didn't want a full-out hearing aid, but the fact that the Eargo hearing aids were easily hidden and pretty hard to see was attractive.

Ordering was a smooth process and I did a military discount. I was able to prove that I am a veteran online. It took a little while to get it, but not more than I expected.

I like my Eargo hearing aids. It took a little bit to get used to. Sometimes, I would get some feedback. I really just had to get used to the wearing of it.

It took me a minute to understand the hitting in my ear, to raise and lower the volume, cycle through the numbers. But once I got it and really understood it, that worked out. The only piece that really took me longer was the little wires that you pull out of your ear.

The only thing that took me a little while to get used to was the fact that they kept popping out of my ear and they would stick out and look like little antennas. How I ended up solving that is that I would tuck it under the ear and put it in when I put it in, or tuck it under the device.

Then it was trapped and I had a really hard time getting it back out. I did that for a while when I used them. That kinda trained the shape of them to where they kinda sat there, even when I didn't tuck them under.

As I inserted the device into the ear canal, I had that under it facing the same direction as the hearing aid.

I like Eargo a lot. My wife does not have a hearing problem, and I have to keep the TV up a lot louder. She's very happy that I don't have to do that. I can adjust as I need.

Also, I didn't even think about those kind of side benefits that I could listen to something further away. That was really a surprise to me and helped my wife a lot. Other than that, they're pretty comfortable.

In the beginning, they were a little hard to get used to. I wasn't used to anything in my ear canal. So, I had issues in the very beginning where they even hurt a little.

They were uncomfortable. But once I got them angled right, that all kinda went away, and now, I really only wear them when I need them.

I do a lot of meetings in front of people and I talk. Sometimes I hear something they said but not the whole thing. Eargo really helped. That's where it's really benefited me the most.

I don't see any other product giving me anything any better. The price was okay in comparison to other hearing aids.

Years ago, I did try another brand, and they were around five grand. I didn't end up purchasing them. I had a trial period and I returned them simply because they were the outside around the ear and my own personal vanity, I just didn't want that.

With Eargo, because no one notices them, I am more apt to wear them and use them outside the house and around. The other hearing aids I tried before were traditional. I just couldn't do it. I ended up not using them, and therefore, it would've been a waste.

Eargo hearing aids are easy to use, easy to adjust and very affordable. They also are difficult to see in the ear since they go in the ear canal. The company offers device care, use, and additional information through excellent videos on their website. The representatives I have spoken with have given me the best customer interaction experiences of my life. These folks care and it comes across that they do!

I'm a retired police officer and I did a lot of shooting during the 70s and 80s, and we didn't have the proper ear protection that they do today. I lost certain frequencies or tones. When I took an online hearing test recommended by my doctor said. Something was wrong with the hearing test because every time they put a certain tone on in my left ear, I couldn't hear it.

Eargo came up as a very competitive ear product for the price. I did not want the ones that went behind my ears They would be uncomfortable and a pain in the butt. And the more I read about them, the more it turned me off.

I love Eargo. The only thing I had to complain about was the service. The people I talked to were nice but you could never get through to a telephone number. I always had to call sales to get through to anybody.

Other than that, the hearing aids are fine. I've got a problem with those fuzzy things that fit around the end. And I can't get anybody to follow up to call back. I paid money for the hearing aids and they weren't cheap. I'm not complaining price-wise for the quality. I think they were well worth it. I'm happy.

One day I'm sitting here on the couch and I hear birds singing and frogs croaking in the back of the house. I cannot believe I'm hearing sounds that I didn't know existed.

From my first interview call with Tyler, who is extremely knowledgeable, very easy to talk to, and not at all pushy, my experience with Eargo has been terrific! They really want to make sure these aids suit your lifestyle and hearing needs and that your transition is comfortable!

I like the size of my Eargo. I had tried some of those that goes over your ear and I didn't really like those. And I had tried the Veterans, I tried one of those that they insert into the ear before and it just seems like it was muffled and Eargo seems a little bit more natural. They didn't muffle the sound in the ear canal. They have great support. And the cost is very reasonable.

Even though the staff at Eargo was always very kind and respectful, the product failed my 91 year old Mother in law twice. The hearing aids themselves worked amazing for the short time that they worked however the time frame was only within the one year warranty.

We got a complete refund the first time. Due to product issues the product (charging) the first time, Eargo gave us a substantial discount on the new and improved version the second time. My Mother-in-law loved them so much the first time that she wanted to give the new version another chance.

The battery in one of the aids no longer charges, and now the charger will not charge as well. These new Eargos are only three years old and I've had to send one back prior to the the one year warranty again.

I've called to see if they can help with problem shooting and again if I had to rate the Eargo team they would get 5 stars. But the product is very expensive and does not even hold up to a 91 year old. First time shame on them, second time shame on me. Thousands of dollars down the drain.

I got Eargo. They worked beautifully. The only thing is that little plastic tab on there that pull them out. If I could've got a longer one to put on there I would've kept them. But they said that they didn't have such a thing as a longer one. And that went way inside my ear canal and you had to pull them out with tweezers. They're so tiny and my ear canals are so big they kinda disappeared in there, so I couldn't keep them.

Their staff did everything just like they should have. And when I told them about my problem, I used the largest hearing aid and it still wasn't big enough. They were really nice. They took the hearing aids back and gave me my money back. It took a few days.

I was a law enforcement officer for years -- shooting and dealing with explosives so I have damage in my right ear. Our former director did a couple little advertisements for Eargo, and it brought to my attention and I checked them out.

I like my hearing aids. It is very easy to adjust. Just a couple of taps on the ear. There are four levels. They're concealed so people don't even know I have them.

However I have some issues with the treble level--clarity in some instances and certain things on TV. Everybody I talked to in Eargo was very accommodating. The guy answered all my questions. Happy describes how I feel about them. My wife says I don't say "huh" as much.

These hearing aids are the real deal. Both of my parents suffered hearing loss, and put off hearing aids. Not being able to hear me and watching the TV very loudly were what I noticed. I am in my mid-60s and for the past few years, I noticed some diminution of my hearing. But I got the flu this winter and my hearing acuity dropped more. I thought it was an infection, so scheduled an exam by an MD.

Unfortunately it showed that there was near equal hearing loss (high range) in both ears. I purchased the Neo Hi-Fi by Eargo and, remarkably, they were just as advertised, maybe better. There are 4 pre-set programs. Number 2 made a big difference for me. They really work! I hear much better and they are comfortable. So far… great! And their customer service is super.

Honestly I was thinking of buying two pair, one for the wife and one for me. However, since reading the reviews, I will pass. Got some samples coming, I'll try them out but that will be as far as it goes. Eargo needs to up their warranty, improve customer service and offer lower pricing it seems.

Unless there is a reliability problem the Eargo aids are great! So far they are performing above my expectations. The first 15 or so minutes that I wear them, they are uncomfortable. After that they are so comfortable that by bed time I have had to get up 3 different nights to take them out after forgetting and going to bed wearing them.

The only suggestion I would make is if at all possible incorporate a setting between 2 and 3. There are times 2 is not enough, and 3 is too much gain. I have already recommended them to 3 different friends, 1 of whom has bought a set, and two who are waiting to see how mine are working after the 45 day trial period.

I had forgotten that a tissue being pulled from box made a sound, and that a plastic bread sack creates a sound when opened, or that socks make a sound on carpet. Voices are so much clearer! I received my Eargos after the Covid-19 virus quarantine, so do not know if they will perform well in a crowd. That is the only unanswered question on my part right now. Even if they don't perform well there, they are such an improvement and they are worth the price.

My first pair didn't make it a year but were replaced. Ok, that pair made it 16 months and stopped functioning! Not to mention the first charger didn't make it a year, but was replaced. $600. to replace after a year. Now after 6 months of not having any aids I reluctantly bought new ones at $600. since I am a returning customer. But after 4 days of use my charger has now malfunctioned So they work great but only for awhile. Very disappointed, beware!

My purchase started out just fine. My right ear was outside the tolerance levels so cargo explained the left ear would work just fine. I accepted this and purchased the two units. The left worked well for almost one year, then the charger stopped working and I began calling customer service for help.

That started almost 15 months ago and still to this day all I am getting from the customer service people is we cannot do anything for you as the units is over 1 year old. You need to purchase a new pair. Interesting since when I purchased I did so with the understanding that the one ear that I wanted to use this product in would last as long as 5 years since the units are interchangeable and I only plan on using them in my left ear. Well this was a blatant misrepresentation of their technology. So sad especially for retired fixed income seniors. Be aware folks.

The Eargo hearing aides did not work out for me and now I am trying to return them, and am within the 45 day trial period. I feel as if their customer support is trying to ignore me so that I go past the time period of return. I am a very dissatisfied customer.

Have no ideas how the wax guards are suppose to work and got no instructions in the kit on how to use them. Also am having problems now getting the sound gain increased by tapping my ear on the right one. Have also received NO reply from 6 or more calls to customer service. What a very poor way to service a seemingly excellent...and expensive product!!!

Have called several times and get NO reply. Need to replace my lost left one. Right one is not responding to go from step 1 to more volume with a tap also. Very disappointed in customer service on such a great product. What is the problem???! I was also told that Bc federal was very prompt in paying for these. Not the case as they sent invoice to California from where they were shipped. . Took a full 6 weeks to get payment I first put on my credit card.

Don't order anything from Eargo, their customer support is terrible!! I ordered Eargo Neo for USD 2363 from Eargo.com on 17 Dec and the delivery date showing on their website was 20 Dec. Till now I didn't receive my order, the money has already been debited from my credit card. I've sent so many emails to their support team since 20 Dec, nobody is replying!! My order number is **.

I loved my Eargos as first time hearing aid user. Researched 2years to find something that worked but wouldn't show. My husband C cord missing and can't charge my Eargos. Tried several others in my possession which do not work? Is this usb just different enough that you can't just buy a new one? Customer service told me I'd have to buy entire charger unit for $325???? Huh, really????? You wont sell me just the USB cord? NO. So I'm not longer impressed with this company who would take advantage poo f customers in bad spot and effort with) $2300 useless ear buds..... Come on Eargo, you can do better than this. Oh and yes I'm out of warranty by few months too.

A good device but very bad pricing policy. I paid full price for the neo. A few months later it is 25% off .... then 15%off. DEFINITELY DO NOT PAY REGULAR PRICE. I wonder why they need to play the sale game when they have a good product they can clearly sell at a lower price.

They worked fine for the first several months then I started having problems with them working, first the left one, they replaced under warranty then the right one replaced under warranty, now at 17 months 5 months after replacement of the left one is again not working at all and the right one has very low volume. They were very understanding but the warranty is over.

If I would like to purchase replacement they will sell them to me for $385.00 each. so my initial investment of $2,300.00 for the Eargo Max was wasted. Don't waste your money, the ear pieces seem to have a life expectancy of 6 months or less. there is no customer goodwill. What a shame good idea, bad product.

Scam. They don’t work and like the other reviews. They want 99 dollars for handling. They send you something that won’t work and then when you complain they send another set for more money. Get your hearing aid locally.

The Eargo max doesn’t last but only about 6-8 months. Then the company only wants to send a replacement the first time they stop working. When they send the replacement it only has a few months left on the refurbished ones then they go out. Then all the company wants to do is sell you another pair. Buy a new one every 6-8 months????? I can’t afford that!!!

I experienced a rather abrupt sense of moderate hearing loss. I went in to the ENT and they were not able to provide a cause but prescribed hearing aids. I did a fair amount of research. I took advantage of the 45 day trial period to compare Eargo Neo to another top-of-the-line in-the-ear product (Silk Nx). Here are my Pros and Cons:

1) Pro - Neo fit perfectly. I generally don't remember that I have them in...so, I must mentally remind myself of this so that i don't accidentally scratch my ear with them in. When I wear them regularly, this becomes second nature.

2) Pro - the entire eco-system of the Neo design, from the carrying case/charger/bluetooth, the Flexi Palms, the Neos themselves, to the distribution and support model is far superior to anything else I have researched and/or trialed on the market.

3) Pro - no batteries. I very much dislike the whole battery management of hearing aids...it is just not conducive to a carefree busy lifestyle. This is, I would say, the most redeeming feature of Eargo. And of course, no replacement batteries, means Eargos can fit in the ear comfortably, and still leave room to pass natural sound around the device and into the ear channel.

The other side of this, is we all know that rechargeable batteries are only going to last maybe 2 years before they degrade. So, prepare to buy another pair of Neos in 2 years and make sure you buy the extended warranty covering year 2. Some see this as a negative.

However, compare that to the cost and hassle of replaceable batteries, the risk of hearing aid loss or damage and the technology advances year over year. In my analysis, I favor all the advantages of ITE and convenience of the portable charger pack; and I will likely take advantage of even better engineered units 2 years from now.

4) Pro - I do not want to be tethered to my iphone to change hearing programs. The Eargo app allows me to set up my Eargos to just Program 1 and 3. So, now a simple tap on my ear and I can select between these two programs that work for me, and not have to rotate through all 4 programs. This may seem insignificant.

But, in real life, I find myself changing programs a fair bit and nothing beats Eargo's ear tap technology for this purpose....really really nice.

5) Con - off all the many Pros, many which I did not list but other reviewers have; I do experience feedback that is rather irritating. I worked with the folks at Eargo and the best we could do is use larger Flexi Palms or change to Program 1.

When I blow my nose, I get feedback. When the TV hits just the right frequencies I get feedback. I experienced Zero, and I mean Zero feedback with competitive solutions. So, this is something that I can only hope that Eargo resolves with the Neo in the years to come.

Make sure you are comfortable with this feedback issue before your 45 day trial is up and you are going to commit to the purchase. For me, all the other redeeming features outweighed this only flaw I could find with the Neos. After my research and reviews, I shared with my brother.

I did not even know that he had trialed the Neos and returned them. He just wanted to see what else was available before committing. My choice influenced him and now he has made the purchase and is very satisfied. We both use our Neos regularly.

I can say, that it has made the difference for both of us, to stay employed and engaged in fast paced Information Technology leadership roles, where our ability to hear properly is the difference between early retirement and extended working years.

I bought my Eargo Plus 1/08/2018. I was so excited, they were comfortable, happy I could have normal conversations again. 14 months later I started having problems with the right one not charging in the case. I contacted the company & was told to try cleaning it with alcohol wipes. That hasn't worked. I contacted them today again with the same problem & was told I would have to pay $395.00 to purchase 1 hearing aid because I am past the 1 year warranty. My next step is to contact the BBB about this company. DON'T Buy EARGO hearing aids they're not a dependable product.

I have owned my Eargo for over two years. My left ear has 80% hearing loss. I knew hearing aids wouldn't bring my level back to normal, but I had one good ear. I keep the left ear at 4 and right at 1. I use Eargo 2-3 days a week and have had little problems. Yes, people they are not perfect, but I can hear enough in life to be able to listen around me.

The only problem is keeping the contacts clean enough to charge the Eargo in the black charger. I have to move the Eargo units several time in the cradle until the led change color and then they charge correctly (don't move after led changes or they will not charge and just run down. I keep the units clean with a used tooth brush when they have dried ear wax and just brush off. This is the only hearing aid I have ever used, but I take care of them and didn't want to pay $7000 for hearing doctor.

These hearing aids are not customized and no one's ears are the same size so it’s highly likely they won’t fit properly in both ears. Don’t buy them. And if you do make sure you know you have only 45 days to return them so you don’t waste your money like I did.

Words of caution, if you have hearing loss, go to a Hearing Specialist and have a Hearing evaluation before purchasing Eargo or any online or over the counter aids. I purchased Eargo and had many problems with them not working. Returned them and was sent replacements with refurbished parts, they did not work properly. My hearing specialist told me that there is no fix for ALL.

She told me that hearing aids are suppose to be fitted and programmed for your specific type of hearing loss. Eargo aids were over amplifying and advised me to stop using them. Now, I have to purchased some to treat MY hearing loss while still paying for Eargo aids. Expensive lesson learned.

I was pleased with my hearing aids for a while I've only used maybe ten times... in 2 years... cleaned them every time... one month after pay off they wont charge... when I called they said out of warranty... NOT HAPPY.

I purchased my Eargo Max devices in October 2018. As of September 2019, both original instruments have now been replaced under warranty. Both entirely stopped amplifying sound. When I called to return the second instrument, I asked if there were a known design flaw, as I could understand a single failure (these things happen), but two seemingly identical failures within a few months seem suspiciously like a design problem.

I was told that there were no known problems with the devices and that the customer service person was not aware of anyone else having these types of issues. For now, I'm giving them a (4) Good rating. When they work, they work very well.

The sales and supporter are excellent. If there is a problem that is when true colors of the company show. Their product caused ear pain. I worked with their product person but in the end they had to be returned. It is now 5 days since this started and I still do not have a return authorization. No one above the phone person is available to talk they are all in meetings. Sad good product but the company not so much

We have finally figured out what the scam is with Eargo. They actually know that these hearing aids don’t work so they sell them with these fabulous promises and a full moneyback guarantee. When you get the hearing aids and realize they fall out of your ear and you try to send them back they start their scam.

It takes call after call after call to finally get them to send a return label. Once the label finally comes to us and we return the product immediately it takes two weeks to get your money back and then they withhold $99! They have our $2550 for a month and then they keep $99! They probably only have about 100 sets but the amount of money they are making on those hundred sets by sending them out having them returned and keeping $99 must be amazing!

We live in the San Francisco Bay area and we are definitely going to go on ABC News with Michael Finney and have him help us. Please, no one, ever order anything online when it comes to your health. We learned the lesson the hard way!

I called Eargo to discuss my hearing aid options. I sent a hearing aid test that was to be looked at by their audiologist. I was told that I would definitely benefit from the most expensive hearing aid Eargo has.

I proceeded to purchase the item through a sales rep named Susan **. I received the item on a Sunday and realized that they are not a great fit for my ears. I tried the customizable fiber plugs that they have and the aid just didn't fit. Also, the sound quality just was not up to par. I realized that I would need to send them back. Monday morning I received a phone call to see how the aids were working out. I told the sales rep that I would be sending them back because they did not work out for me. He told me that a representative would be calling me within 24 hours to speak with me about how to send the item back.

Thats when he told me that I would receive a refund minus the $99 handling fee. Ms. ** never disclosed that if the item doesn't work out that I would be charged a $99 handling fee. In fact, I was told that I would receive a full refund if the item had to be returned. I called Eargo to tell them that I was not given this information.

The Supervisor told me that I would not be issued a refund for the $99 and to look on their website under the hyperlink Terms of Conditions that is VERY SMALL and greyed out in fine print on the VERY BOTTOM OF THE PAGE. Who looks at the terms and conditions when the sales rep stated that a full refund would be issued.

I had their product all of 3 days before I returned it and they are charging a $99 handling fee. This company is unethical. They KNOW THAT clients are not being given this information and it is their way of still attempting to steal money from customers because they are a very small company and need to find ways to generate income even if customers do not purchase their item. I spoke with the “Supervisor” Jessica who informed me that they would pull the call for training purposes only but the $99 fee would not be waived because it is stated on their website, and on their invoice. I explained that if Its on the invoice, that would not have helped me. I would have never purchased this item and tried it out for 45 days knowing that there is a chance it wouldn’t work for me and I could be charged.

Please look into the business principles of this company. They are willingly deceiving people. II asked to be able to write the president of their company to inform them of the deceitful selling tactics being practiced and was told that the decision had already been made by the highest person that I could consult with which was the Director of Customer Service Latasha **.

I have tried to call and do research on how to apply for the ones they say they donate. But can't find an organization or form to apply for the "so called" hearing aids for those in need. Making me wonder if it's a sales tactic.

Why do you want these? 1) You don't want to pay $ 6,000 for a pair of hearing aids. 2) They are discreet and nobody knows you are wearing them .3) Very cool advertising and promotion for the product. Why you do not want these 1) Within 1 year one of the units stopped working properly. 2) They do everything in their power to convince you that it is your fault this is not working, not a defect in the product. 3) They replaced the defective unit and the replacement unit also failed within one year 3) they want you to pay for any fixes required. Bad .investment. Look for alternatives

I purchased Eargo Hearing Aids in July 2019. I spoke to a customer service person who felt I was a good candidate. As it turns out the hearing aids were too loud for me so I returned them. I was told they could be returned within 45 days, which is true. They do not tell you in advance, however, that they will not refund 99.00 of the purchase price as a service charge, so make sure they are a good fit for you prior to purchasing them. When I called about this I was told it was written on my invoice, but I received the invoice after I had purchased the hearing aids.

I was a test person for the development time with Eargo. They were very good then and light years better now. I received my new ones today - ahead of schedule. Oh my- what a shock to put them in my ears and leave the quiet world behind. They are so clear, crisp, and a joy. I had given up joining social events altogether. They were charged and ready right out of the box. I can hear my family and join them. To all who worked to make these possible, I am grateful for your accomplishment! Thank you. Susan - may follow up after more time worn. Ps. The salesman was a great guide in the process of selection and follow up during purchase.

These did not work for me. I followed the "trial" protocol to a "t" and returned the aids as directed. They now are refusing to credit me for the purchase and are actually trying to return the used aids to me. I have written documentation of all my email correspondence from start to finish.

This is my first review on the Eargo Max which I've had for 14 months. The first hearing aid stopped working within 6 months, the 2nd went bad a few months later and now at month 14 for the 3rd time another one failed.

The warranty is for 12 months from the date of purchase not 12 months for the hearing aid itself. i.e.: that means this last hearing aid is not under warranty even though I have not had it for 12 months. I called the company and they questioned whether or not I was taking care of them properly which I assure you I was taking very good care of them.

At $2200 I would think everyone would take care of their investment. I in turn wondered if the replacement hearing aids they sent me were new or ones were they refurbished. I would find it unacceptable to receive a refurbished aid since I purchased new hearing aids at the outset and would expect any replacement to be new. After all these hearing aids should last at least 3 years according to my insurance. On another note, the battery life begins to decline after about 3 months going from 15/16 hours to under 14 hours. If used at level 2 that time declines significantly to 12 hours or less.

On a final note, these aids are comfortable when compare to other in ear devices and the main reason I purchased them. However in hind sight with the additional money that needs to be spent, $400 for a replacement that my insurance will NOT cover, I find them to be a very bad investment.

I have used the Eargo Max for almost a year and in general are pleased with them. I have had to replace both units due to product issues. Eargo has great customer service and getting them replaced was remarkably easy an efficient.

I have use other in the ear and behind the ear hearing aids that cost $4,000 and $6,000 that were not as effective as the Eargo Max. I do find in a noisy environment such as a bar or restaurant they tend to amplify background noise too much and I have to take them out on an airplane. For almost all other situations; movies, TV at home (so my friend doesn't have to listen at a painfully loud level) and normal conversations they are quite good.

My only serious issue with them is I get constant feedback with them when using my computer which has a wireless keyboard and trackpad, to the point I have to take them out. Also, if I hug someone and their head gets near my ear they feedback. I hope they will develop a filter system to eliminate interference cause by certain level length of sound or digital signals. Also, impossible to use with a cell phone unless the phone is in the speaker mode.

Flexi fibers are great, but this product is not reliable. Had to replace both and the charger within two years and now have an issue with one of them again. The replacements are expensive. One should review costs with other devices before purchasing through the mail

These are not hearing aids as advertised... They are simple amplifiers that do nothing but make things louder not clearer... Don’t waste your money.... Most losses are about understanding what people say as opposed to hearing what people say. Louder will not make speech more understandable. Understand that if additional volume enhanced your clarity then people with hearing loss would understand the TV better just by turning up the volume... Which as you already know is not the case...

Although Eargo didn't really work out for me (severe hearing loss in left ear), I think the product and support was top notch. The design and company response was great. Never had a problem with battery life or comfort. I really wanted them to work but my ear was just too far gone but dealing with company was a pleasure, very efficient and even the return procedure was was painless. I couldn't per more happy in dealing with Eargo!