Safe Step Walk-In Tub Review

"Full Retail Value"=19,488.00$; AARP discount=2,000.00$; "Helping Hands Coupon=1250.00$; "Customer Reward Program"=812.00$; Cash Savings=1080.00$; Total=15,426$.

"Dim-witted" I; I could have bought a KIA SOUL instead! Company does not have a "life-time warranty". 12/6/18=Flooding begins ("white tank under tub popped off");
12/28/18= Flooding=defuser replaced; wrong tube diameter; 3/24/19=Flooding on bathroom floor into kitchen; 4/24/19=filed BBB complaint. Safestep said to file insurance claim. I refused;
5/15/19=tub flood; reported to Chrystal; 5/16/19=Ashley insinuated I was at fault!;
5/17/19=Christal told me "I could save money" via Medicare; 6/4/19=I requested tub removal.
3/16/20=still waiting. Tried tub and it flooded bathroom. Updated BBB.

As with other complaints, I did have to up-grade water heater to fill tub. I did follow instructions to bleach/soap clean. I have done so weekly. This cleaning requires me to fill tub with hot water, jet, and rinse. The plastic tubing under the tub continues to fill with black sludge regardless cleaning.

My tub has yet to be installed. Does the finished product look good? Yes! But.... Let me tell you the process I had to go to and it has still yet to be inspected. I still have to finish my vanity. This is the main reason an inspector hasn't been called out yet.

This company came out gave me a written estimate and we got financed and approved to move forward. There was an outside permit company that came in and pulled the permit, but I'm assuming it is not their business to check what is there and what is not. They only permitted to change a like for like tub, and install a dedicated circuit.

First of all my vanity changed location with my small shower and the safe step tub went where the old vanity was. Therefore in only permitting what they had on the job card, the inspectors will never check the existing plumbing under the house to see what they did wrong. (I had another licensed plumber come in and show me the code book in where this company went wrong.)

When I asked them about this, they said they would have to do a service call per contract. Why a service call if you did not install it per code to begin with? They relocated the door to my bathroom, and tried to not put in a new header. They tried to put a flat 2x4 in-between the 16"o.c. framing they cut above for the new door opening.

NO, NO, NO. When I asked them why did they do it that way, they said they always do this all the time. (Seeing again that this isnt on the inspection card, the inspector will never check seeing that they covered it up nicely.) I had the call the company, the company sent out the construction company installing it, and then they had to bring out another crew a couple days later to do the proper framing.

(If they do this all the time and their main customers are elderly, I would think they are taking advantage of people and the home owners themselves are not seeing this) First off in an earth quake, they tell you to stand under a door frame as the header will protect you from the house falling in, and the way they framed it could have caused serious damage and injury.

Also when they said they would do paint ready, they tried to tell me they were only to do to the sheet rock. UMMMM, NO! That is not what paint ready means. They also relocated a new outlet and moved my light switches. This again was not on the permit card, but in my contract. So who is to know they are doing this right? When moving the door framing, this triggered the need for a new outlet per code on my bedroom wall. Why wouldn't they know this? I had to tell them.

I had to contact the company again and in turn they had to contact this main contractor doing this work. At the end of the day, yes they Installed it. They also left a over head framing right in the middle of my doorway in the beginning and I had to tell them to come back out and fix this too. And yes, I have pictures of this all.

I have asked several times for a break down of this project for cost perspective, and they have yet to provide this, even when they said they would. Per California contractor law, they must provide you with all sub contractors working on the site, which they didnt do this either.

The sub contractor they have working for them was cutting corner and it isnt safe. I would not recommend this company, And if you have been a victim of this type of work, I would recommend you consult an attorney to which I am doing at this time. I am assuming that the main target for this product in California Are older individuals, and there are laws now against taking advantage of elderly in construction that is punishable by a fine and Jail time.

We had this WORTHLESS and DANGEROUS CRAP so-called "walk-in shower" installed a couple of months ago in 2019. After about a week we noticed a wet spot in the ceiling in the living room which is directly under the bathroom. I checked to see what it was and noticed that there was NO caulking along the floor at the base of the shower. They sent someone out to fix it and I thought that everything else would be alright. I was REALLY wrong!

Today (2/15/20) I went to take a shower, and about 5 to 10 seconds after turning the water on, the ENTIRE shower assembly blew off of the shower wall and hit me in the head! The ONLY thing holding it on was some kind of cheaply made connection at the top, and a round piece of 2-sided tape at the bottom. There were NO SCREWS OR OTHER FASTENING HARDWARE OF ANY KIND holding this piece of junk to the wall, although there were holes for screws in the shower assembly itself but screws and brackets were NOT used.

After close inspection by family members who work in the construction trades, we noticed just exactly how AWFUL the workmanship is. DO NOT USE so-called SAFE-STEP!!! There is absolutely NOTHING that is "safe" about them!

Made a call to safe step in late 2019 and set appointment Asked about pricing and was told the wouldn't give any price over phone. Told them I didn't want final price just a base price of tub. The appointment was cancelled a couple times but we finally met on 2/5/20. Amber the sales lady showed us a video and explained the tub options.

After about 60 to 90 minutes I asked for the price still continued the sale. Due to medical issues I told her my blood sugar was low. After taking care of my medical issue she finally gave us the price over $19000.00. She deducted some discounts and brought it to just under $16000.00. She took pictures and measurements we signed the paper work. I went to my computer and watched some videos and read a bunch of reviews that night and next morning. I had a couple more question so I called customer service. Had to leave message. I kept calling that number and any other number I could find on the internet and the contract. The only number I talked to a person was when I called the number to buy a tub.

Finally talked to Pam at number to cancel my order. We talked at length and she gave me some more numbers for customer. I called those numbers and left more messages. To this date I have not had a call returned. I found my sales person number on the contract and called her. I explained my concerns about not being able to get a hold of customer service and she gave me the number to Kevin the installation manager. We finished our conversation.

Kevin called me a little later and answered my questions and I explained my concerns about not being able to reach customer service or getting a return call. He said that was uncommon. He gave me his office number and cell number.

On 2/8/20 Pam called me and asked what I had decided. I told her I still haven't received a return call from customer service. I am torn because I think this is a good tub and really think it would be good for my health. I JUST CAN'T GET OVER THE FACT ABOUT NOT BEING ABLE TO TALK TO CUSTOMER SERVICE OR RECEIVING A RETURN CALL.

No stars. I wonder if it is common place for a salesman to take advantage of an elderly couple. Especially if one of them was going to be entering hospice 4 days after installation and passed away 5 days later. Also the surviving spouse is legally blind.

This is absolutely taking advantage of the elderly. Not sure how this salesman sleeps at night. This guy at the very least should have spoken to another family member before the final sale was closed, but that didn’t happen. Instead he demanded the down payment. And to top it all off, after one bath, the tub leaked and required immediate repair. Do not do business with this company!

Worst purchase ever made.. purchased a fifty gal water heater. Still will not put enough hot water to take a bath. POS rip-off. I guess I’ll learn my lesson one day.. biggest 13000 dollar scam on the market!! Should be put out of business.. Yes I’m filing complaint with BBB. Won’t do any good. I’ve had this tub for ten years and never got to use it!!

The number 1 worst investment I’ve ever made. Save yourself the massive headache and do NOT by one of these hunks of junk. Our tub did not work from the moment of installation (2017) to the current date (end of September 2019) and the last time I finally reached someone after being transferred 5x, Lisa hung up the phone on me. Great customer service, right?

Whatever you do, do not get a Step-In Tub! We paid $15,000 for one and it only fills half way, up to knee level. They told us we have to get either a new hot water heater or a booster on our current tank. We called in a plumber and he told us they are wrong on both accounts. We do not need a new hot water heater, and a booster would have blown out all our lines! When we called Step-In Tubs, they gave us the fifth-degree asking “who did you talk to? What is their name and number? Are the licensed?”

They finally scheduled another tech and we have been waiting two weeks now - with no tech!!! Today, Step-In Tubs hung up the phone! I finally got mad enough and made a complaint with the BBB, and now within the hour, supposedly a tech will show up at my house. I am not holding my breath.

I agree with the writer below with regard to my tub not filling up with hot water with a 40-gallon water tank. Salesman was very misleading, as he went to my basement to look at my water tank, then saying “yes your water tank is the right size”, not mentioning that I’d have to buy a separate water tank in addition to the one I have in order to fill it with hot water. There is SO much paperwork to initial, it’s crazy. Called company and they claimed I initialed the place that stated a $750 credit for another water tank. Not at any time did the salesman mention that... even after taking the effort to go to my basement. I’ve had my new safestep tub for 7 months now and have not yet taken a bath! After spending over $13,000 that I couldn’t afford in the first place, I’m then told I need another water heater!! $1,200+ Bait and switch salesman preying on seniors. Beware, seniors. Don’t be taken advantage of like I was.

We purchased the Safe Step Tub for my 84 year old grandmother. In the beginning the sales guy, Mr. Haylon **, was wonderful until the first payment was made. My grandmother’s credit account was set up incorrectly, we’ve been trying to call him for over a year now and he has not return our phone calls. Basically, he got the money and ran. Now, we’re stuck trying to figure out how to correct my grandmother’s account. My grandmother was taken advantage of. Who does that to an elderly woman? These people have no integrity.