Safe Step Walk-In Tubs

I Absolutely HATE my Safe Step walk in tub.... Ohh for starters there Is literally no room in there and the drain of right out your feet. You're stepping on at all the time is literally. Maybe can turn around standing up. It is so hard to clean! Oh, Lord, oh man. You cannot even get in there to clean it. Wow, I wish I never would have gotten it. It's such a stupid setup. The door opens in where you can't get in it. First of all I have to step up on the Seat to close the door. It's just stupid.

I had been with Kohler and they didn't make a tub small enough for the area I had. Safe Step's rep measured it and ensured me that Safe Step could make one that would fit in the available space. The installers were fine, but they were not good at fixing the drywall. I had to pay out of pocket for someone else to come and do that. As far as the product, I like the shower and the handheld shower. The only thing that's bad is because of the limited space, the shower is extremely small and it's hard to get in and out of the bathtub.

Safe Step was a little cheaper than the other companies. The installation was fine. As far as the walk-in tub, I would like it better if the side would pull out instead of in. Other than that, I like the product overall. I'd recommend Safe Step.

I liked that Safe Step has a one-step process. The sales rep seemed to be informed. It's just I had a question later and he never got back to me. The installers were great. They were very friendly. It was a father-and-son team. They didn't make any mess. They got the job done right away. They hauled my other one out and put it where I wanted it. Everything went really smoothly. They were in and out in about two and a half hours. Safe Step is expensive, but we like the product. I like the air jets and the foot water jets.

Safe Step's service rep was great. As far as the installation, it was absolutely horrible at first but they fired that crew and got a crew in here who straightened everything out and it turned out fine. As far as the tub, the speaker's too loud. The microsystem also comes on too loud.

My Safe Step tub works great. It's great for my legs and my back. I've told several people about it and they've looked at it. Safe Step's sales reps were great and informative. The installers did a great job.

My Safe Step tub is very relaxing and I can tell a little difference for a short while with the neuropathy after I've been in it. Its overall quality is good. Installation was fine. The installers came in the morning and got it all taken care of that afternoon. Also, the sales rep who came to my home was very nice, very factual, and very informative.

I wish I never bought the Safe Step tub. I'm not that pleased with what it is and how it works out. The salesman never explained to me that it is a canister. I can't get in it. The whole thing is bogus. My wife likes it because she can take a tub bath. If I take a bath, I can wash my upper body while it's filling up, and then draining isn't bad. It drains fast. My biggest complaint is the salesman was asked three times while he was here and a question was avoided.

They did a good job on the installation except whenever the wind blows out of the north, the panels that come off to go in and repair anything, the cold air comes out around them, and I never had a problem. I don't know how big of a hole they put in the floor under the tub that it's getting that air now. I haven't had it really cold yet, but I imagine it'll be colder than hell in my bathroom this winter when the winter wind is blowing out of the north and it's 20 degrees outside. Also, when you punch the button for the lights, only half of them come on now. I don't know if you have to hit the button three times, but the lights don't come on.

I hate my Safe Step walk-in tub. I've used it four times. It was once every few weeks I've tried it. I very much regret buying it. They didn't inform me that you would have to sit initially on a cold, plastic seat, and wait. I have a 90-gallon high recovery water heater in this house. I have four other bathrooms in this house, but this will be the fifth. I go to my steam shower or my Japanese soaking tub all in different bathrooms in preference to using the walk-in.

I am not fully handicapped, but I'm headed that way because of the various surgeries that I have. I chose to install the walk-in tub, which is on a lower level of my house, with the kitchen and with another bathroom. I was surprised that I was not informed that the walk-in tub takes a long time to sit there before you can get a warm bottom under you. This is Colorado in the mountains. Maybe it would feel a little different in a warmer climate. I was not informed that you have to sit there butt-naked until you at least get warm water from your own 90-gallon. I was told that my 90-gallon water system was more than adequate if nobody else was using it. Only myself and my husband live here. This system does not have any option for having a heating in it.

With all the electronics on it, which are mostly silly stuff like changing the color of the water, some people might like it. I just don't have an hour to sit there and wait for that stuff to work. I can start washing the hair, but I've recently had two craniotomies in the last year. I cannot use the shower part because it hurts. The product is not unpleasant if you have an hour to waste while the damn thing fills up. I preheat the room. It's in its own room, but I heat that room before I go in and start sitting down and waiting for it to fill, and then there's the whole issue of waiting for it to drain. From an engineering standpoint, you shouldn't have to just sit there and wait for it to drain out without hitting it. If you hit the button to do a fast drain, it says on the paperwork, "Don't do this. If you do this, you have to have our technicians come in and fix it." So, I've been scared. I've never hit that button to do a fast drain. They should be able to solve that easily.

I'm a licensed General Contractor even as a female in my community. As a GC, I'm a bit concerned when I was told, "There are several things you must never do. You must never hit this one button, then we've got to come out and fix it." I'm afraid to use it in case I hit the wrong silly button. There is one button that if it drains and locks down, you're locked and then you can't get out. Other than all the gizmos that they've built into it, it should at least be a steam shower. It is expensive relative to other companies. To put as much money into the electronics that the designers did on this, I don't understand why they don't make it also a steam shower. That would be a fairly easy modification.

As far as the installation, the guys worked very hard and they did a good job. I've never heard back anything from the salesperson, but the guys who came in to install were responsible. I had a high-end bathtub in there. I allowed them to take a chainsaw through and cut it out. They got it out and they did the whole installation within one day and they worked late into the night. I was very impressed by those folks.

You probably should be more upfront when selling your product that your present water heater will not be adequate for the Safe Step tub. when I tried to reach customer service all I got was a big run around. I am sorry I made the purchase as it is sitting there not being used.