Safe Step Walk-In Tub Review

Safe Step Walk-In Tubs

Safe Step Walk-In Tubs are equipped with standard features that are often considered optional upgrades when compared to other tubs of this type. That’s the reason we rated Safe Step the “Great for Arthritis and Joint Pain” winner in our walk-in tub buyers guide. Because every home is different, each Safe Step tub is customized to meet the size and design needed for the project. The company’s tubs are manufactured in the United States, come with a lifetime warranty, and according to company representatives are the #1 choice by sales volume for the product category.

Safe Step Review

Safe Step walk-in tubs are an investment in the comfort and safety of the homeowner. The company was reluctant to share prices with us, because like any construction project, costs will vary depending on the size and scope of the project. As a point of reference, most Safe Step models start at $10,000 for the walk-in tub, including shipping and installation. After deciding to purchase a Safe Step tub, the Safe Step team handles everything from delivery to installation and hauling away your old tub or shower. Safe Step makes all the arrangements for their customers, who do not need to hire additional plumbing or electrical laborers to complete the project. Up front fees may be required to start construction.

Pros
  • Full-service installation and removal
  • More features than other tubs
  • Installation usually takes a day
  • Limited lifetime warranty on product
Cons
  • May charge up front deposit

Safe Step Walk-in Tub Features

While the size and shape of Safe Step walk-in tubs often vary, many of their tubs have the same standard features. Because Safe Step can customize their product to fit what customers need, homeowners rarely need to change the size or layout of their bathroom. Therapeutic devices are standard on all tubs, including the Dual Hydrotherapy Massage System and Chromotherapy System.

Safe Step products have an extensive list of features to provide a safe bathing experience for anyone with mobility issues. Users get into the tub using a side door, shut the sealed door, then fill their bath without having to worry about falling while getting in. The heated seat keeps users warmth while they wait for the tub to fill.

Safety and comfort are two of the most important features you should consider when choosing a walk-in tub or shower. These benefits are the reason why people buy Safe Step walk-in tubs:

Walk-in Tubs Walk-in Showers
Wide, safer doors Streamlined look
Quick-release drain Controls are easy to reach, quick on/off shower button
Easy to reach controls Extra-long safety bar
Anti-slip floor and seat Low-entry step
Built-in grab bar Commercial grade anti-slip flooring
Safe Water cleaning system Built-in folding chair
Mold resistant gel-coat Anit-scald faucet
Anti-scald faucet Pads support up to 350 lbs
10 massaging jets
17-inch high heated anti-slip seat
Handheld shower wand
Right or left door
Low-entry step

Safe Step Pricing

As noted earlier, Safe Step Walk-in Tub Co.’s products are an investment, with the cost of the tub or shower unit, modifications to the bathroom, electrical and plumbing, and installation included in the price. Safe Step avoids quoting general prices since nearly every project is unique. To help make the cost more manageable, the company offers a financing plan with approved credit. Before choosing a payment plan, be sure to check interest charges and compare with other credit based options.

The company also offers a “Helping Hands Rebate” of up to $1,500 to help offset the lack of Medicare coverage, and discounts for military veterans. Getting an exact quote for a Safe Step tub in your home is free, but you’ll need to request an estimate by completing a form on their website. For guidance on what to look for in the price of a walk-in tub, visit our walk in tub guide.

Safe Step Warranty

The Safe Step Walk-in Tub Co. covers their products with a lifetime warranty on parts and labor for the original purchaser as long as a company representative completed the job. According to the Safe Step, this warranty covers the tub (including manufacturing defects), door seal, faucets, water pumps, heaters, and blowers. Specific exclusions may apply, and coverage may not pay for all service or labor costs for every repair. There is a two-year warranty on caulking.

Safe Step Customer Service

Safe Step provides customer service via toll-free number at (800) 346-6616 or via chat on their website 24 hours a day. For those interested in buying a tub, a rep will return your call within an hour or two, or you can schedule a time to see one of the many showrooms in the U.S. Those who have already purchased a tub have access to the customer service line from the moment they pay their initial deposit until they are satisfied with the tub installation. This same number will connect them to a representative for any ongoing troubleshooting or warranty claims that may come up.

Safe Step home page

Source: Safe Step

What do Safe Step Reviews say?

Customers report being pleased with the responsiveness of the service team in resolving issues with leaks or answering questions that arise over time. Buyers describe Safe Step walk-in tubs as a luxury home bathing experience without sacrificing safety. The perks of owning the bathtub come up frequently from customers with mobility issues, with some reporting a significant relief of pain symptoms from conditions such as rheumatoid arthritis.

The Better Business Bureau (BBB) rates this company with an A+, its highest rating. Safe Step has earned this mark by being responsive to customer questions and complaints in its nine years in business. Many of the reviews left by customers are specific to the experience they received at a particular Safe Step dealer and may not be a reflection of service at another location or the brank.

The most common complaint received by customers is that the tubs and showers can leak soon after install. It’s not uncommon for a newly installed walk-in tub to need adjusting after some use. Almost all of the verified Safe Step reviews have displayed promptness and professionalism in getting service providers back to the home to make these adjustments under the original lifetime warranty.

A few of the complaints by users were related to unclear pricing guidelines. Some customers felt pressured to buy when a representative visited their home to measure the bathroom for appropriate fitting, and some said that figuring the total cost of various models and options was confusing. Most of the verified reviewers that mention price, however, seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment for their health and well-being. Most of the verified reviewers that mention price, however, seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment in their health and well-being.

Finally, these walk-in tubs can use more water than a standard bathtub, often requiring an upgrade in the hot water system to accommodate the volume. For those reviewers who may not have known this up-front, the extra cost to install the heater was a surprise. Most were able to justify the inconvenience with the perks that a deeper tub can provide, including additional spa jets for a relaxing bathing experience. Customers compared the step-in tubs to having a private hot tub in their bathroom.

Safe Step Q&A

  • My home doesn’t have a standard-sized tub. Will my bathroom have to be remodeled to accommodate a walk-in tub?
    It’s possible that some remodeling will be necessary. Safe Step will determine which tub is best suited for your bathroom, including size, plumbing and electrical needs, fixture placements, and aesthetics. Their trained team members will recommend the appropriate tub or shower for your needs after an inspection of your tub area.

  • Will my existing tub or shower need to be removed first?
    Yes. The Safe Step team will handle this for you. Their professionals are trained in proper removal and clean up, which is included in the cost.

  • How much are the additional plumbing or electrical charges required for installation?
    All additional installation tasks that may include additions to your plumbing or electrical systems come bundled in the price and are included in your custom quote. The Safe Step team has membership in the National Association of Home Builders (NAHB) and International Association of Plumbing and Mechanical Officials (IAPMO), and professionals have received extensive training on how to ensure your systems are treated appropriately upon install.

  • Does Medicare or Medicaid cover the cost of a walk-in tub or shower?
    Currently, no. These programs will only cover the cost of durable medical equipment, which does not include walk-in tubs.

  • What kind of warranty comes with my product and installation?
    Safe Step guarantees its products and the quality of installation for a lifetime against manufacturer’s defects and performance of the tub, door seal, faucets, water pumps, blowers, and heaters.

  • What else should I know about Safe Step?
    Safe Step Walk-In Tub Co. is based out of Nashville and has been providing walk-in tubs and showers since 2009. They have several showrooms across the United States and Canada, and their professional sales reps are trained to work with customers to find the right walk-in tub or shower with their existing bathroom floor plan. The company only sells to homeowners and has received the Arthritis Foundation Ease-of-Use Commendation after having their products independently tested.

Conclusion on Safe Step

While you’ll need to schedule a home visit to get the exact details on which model of walk-in tub is right for you, this will lead to getting the right fit for your home. Safe Step Walk-In Tub Co. developed a product line to fit almost all budgets. Customers who value American-made products will also love that each tub is made in Tennessee and representatives are available nationwide to assist in your purchase. Call or use the online chat feature on their website to schedule a visit or be directed to one of their many showrooms. If you’re interested in a walk-in tub from Safe Step, call 888-653-9934 or check out their website.

Safe Step Reviews

Recent Reviews

Featured Review
June 07 2021 5:18AM

Safe Step seemed to have a better warranty. It said a lifetime. I dealt with their sales agent, representative and the actual installer. The interactions were all affable.

Installation went fine except we had to wait some time before getting everything in. When they got it in, there was one part that I had requested that they were not able to install.

I requested the glass enclosure and they determined that it could not work in my situation. So, they had to make an adjustment. There was a discount of about $100 because I was not sure what the component cost.

There was no itemization. I requested the jets, rain shower and glass frame. I did not get the individual cost for those items. I got the cost of the whole group. Then, when I had to change from the glass to the curtain, there was a reduction of $100.

They gave me everything they had except the glass frame. I have the water jets, the air jets, the heating and the handrails. I had handrails, but they took them off and they inserted their own.

I'm happy with my Safe Step the way I expected to feel. I am used to getting a soak in water because I have very serious arthritis. So, it is very soothing when I get in there.

At first, I wasn't used to adjusting the jets. They were very powerful at first and I thought they were a little too much, but they showed me how to reduce the pressure. So, it's working okay now.

I haven't been able to thoroughly enjoy everything though because there's still something wrong with the aroma. I haven't been able to use it because it's become unglued.

They need to do something to have it work. Safe Step sent someone here about a week ago who tried to fix that, but it hasn't been fixed yet.

It took me two years to decide to get the Safe Step, and I had to wait about six weeks to get the equipment in, and I paid down on it. I still had to wait a week to get the shower curtain.

I have to call the representative now because she went out and bought a curtain and rods because they had not sent it.

When she bought the curtain and rods, they did not have enough rings for the curtain. So, I complained and told them there were two missing rings, and I had to wait a little while.

There was a little bit of confusion or delay in the request. So, she felt compelled to buy it here and bring it to me instead of waiting for the delivery from the factory.

There was a little timing issue in the communication between the factory and delivery here because she wanted to let me have the curtain rods because I couldn't take a shower without that. She went out and ordered it someplace.

The request for everything I asked for came but because of the problems they had in putting in the glass frame, we had to change.

Waveney B.
Washington, DC
July 26 2021 8:22PM

When you shower the drain keeps on closing and you have dnn manually open it. When you shut the shower off. It drips for almost two minutes.

They sent a plumber. He said tilt the head. I guess I'm being picky. It only cost sixteen thousand and four hundred dollars. I really shouldn't complain. Not happy!!

Thomas M.
Bayville, NJ
July 14 2021 5:55PM

Installation was ok, but after the sale and installation they don't know you. I have been trying for over a MONTH to get my tub fixed so I can use it.

They keep making appointments and I keep rearranging my schedule to accommodate them And they keep canceling at the last moment. I guess my problem is my tub is paid for in full.

They got their money so now to hell with me. No wonder I see their used tubs for sale on the internet. If you can not get them to work what good are they?

If I had it to do over I would go to a feed store and get a water trough and compressor. Would be cheaper and work just as well. Will NOT recommend.

Lora Z.
Ravenden, AR
June 24 2021 9:35AM

I'm enjoying our Safe Step really well. It's great. It's so easy to get into. The rep I dealt with was wonderful. The installers were very good and very thoughtful.

Sharon C.
Bayfield, CO
June 23 2021 9:15PM

The sales representative was friendly and knowledgeable about the tub however he did not know what it took install this tub. Installation was a nightmare. It took more than one day and it was a nightmare.

They taped down runners to my hardwood floors and when taking the tape off the tape peeled the finish off the floor. Then they wanted to run conduit on the outside of the house and we said we didn't want that they drilled hole in the guest bedroom to run conduit.

During putting in the tub they had a water leak thru the floor to the first floor. My house was full of dust and the noise was enough to give you a headache.

I do not recommend this headache to anyone. I certainly would not have done this if I had known this was the process. It is not worth it at all.

Julie W.
Hillsboro, MO
June 21 2021 10:10AM

The salesman from Safe Step was very nice. The product was very nicely installed. I'm a little concerned about it. They left and I did not know if there is a temperature control underneath that doesn't allow but certain temperature of water to get in there.

I was going to call the salesman. He said he also takes care of any repairs. One thing I'm disappointed in is when I fill the tub up to get all the jets to work, the water is about partway up, then it goes cold.

I have a 50-gallon hot water tank and my son-in-law turned it on high, thought maybe that was the problem, but that's not.

Also, the tub could have been a little wider. If people are very big, it isn't going to work for them because it's not wide enough.

Mary S.
Cortez, CO
June 16 2021 12:40PM

I had a tub installed in October 2020. Within a month, they had to come out and repair the drain. In May I began having issues again. Tub will not turn on 50% of the time and makes odd noises. Tech came out and said a part was either defective or installed wrong from the start.

Now almost 2 months later, it is still not repaired and is not useable. Every week, they tell me the part is coming tomorrow, Monday or within a couple of days. They tell me someone will call me back in a couple of hours. NOT ONE person ever called me back.

The latest...I was promised it would be here this Monday, someone would call to schedule the repair and given a tracking number to show they did order it. It is now Wednesday.

The tracking number does NOT exist! Waiting for a call back I know I will not get. They have left me no choice but to start filing formal complaints.

D D.
Cherry Hill, NJ
June 15 2021 8:06AM

My wife loves our Safe Step. She has bad hips and she had a knee replacement. She's going to have to get both hips replaced. So, I thought it might be better on her.

The sales representative at Safe Step did a good job and the people that came out to do the tub couldn't have been any better.

The craftsman was Herbert, and his son was there also to help him install it. Herbert is an outstanding craftsman and when he left, I felt like I gained another brother.

They went above and beyond. Our bathroom is not like a regular bathroom. It has slope walls and I was a little concerned about them cutting the plastic to fit the walls, but they did a great job.

My wife likes all the features with the bubbles and air. I'm usually a shower person. I haven't used it other than a shower, but I like it.

David W.
Darlington, MD
June 10 2021 1:43PM

WARNING!!! Haven't used the tub or shower. Afraid to because the install crew was inexperienced; one was an 18-year-old fresh out of high school, the other one was a 35-year-old former mechanic with no experience.

The lead guy had only been working with the contractor a little over a year. An outside contractor came in on the 4th morning, before they started caulking, and said the installation was not good work due to the large gaps in the acrylic walls and in the corner caddies.

You better talk to your salesman on which contractor will be doing the installation and not have them switch contractors on you. Let them know you want the most experienced contractor, even if you have to wait several months.
Get it in writing. We have major regrets on purchasing this tub and shower because of the install.

Charlie N.
Eden, NC
June 09 2021 3:27PM

First let me start with commending the rep sent out to discuss the sales and installation of the tub, she was FANTASTIC.

When I set up this appointment there were 2 things that concerned me, one who was going to install this tub and 2 how much would it cost (ball park) I got hem and haw answers to BOTH questions.

From research I did online the price of one of these tubs with installation was around $10,000. HA...HA HA HA...the one year price was between 22 and 23 THOUSAND DOLLARS!

Now with a few discounts that price would come down...HA HA HA about 1% yea, ONE PERCENT...and that was if I agreed to order one THAT day. RIDICULOUS!!

Like I said the rep was very good, for her it was a 2 HOUR drive to get here and she showed up EXACTLY on time, looked over the situation, made recommendations...THEN gave us a price.

Safe Step could have saved BOTH of us a lot of time and inconvenience had the been a little more forth coming about the price.

HOW can you trust a company that will do something like that. So be aware if you are thinking about buying THIS company's product...as for me I'm done with them.

C E.
Sparta, NC
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