Safe Step Walk-In Tub Review

Safe Step Walk-In Tubs

Safe Step Walk-In Tubs are equipped with standard features that are often considered optional upgrades when compared to other tubs of this type. That’s the reason we rated Safe Step the “Great for Arthritis and Joint Pain” winner in our walk-in tub buyers guide. Because every home is different, each Safe Step tub is customized to meet the size and design needed for the project. The company’s tubs are manufactured in the United States, come with a lifetime warranty, and according to company representatives are the #1 choice by sales volume for the product category.

Safe Step Review

Safe Step walk-in tubs are an investment in the comfort and safety of the homeowner. The company was reluctant to share prices with us, because like any construction project, costs will vary depending on the size and scope of the project. As a point of reference, most Safe Step models start at $10,000 for the walk-in tub, including shipping and installation. After deciding to purchase a Safe Step tub, the Safe Step team handles everything from delivery to installation and hauling away your old tub or shower. Safe Step makes all the arrangements for their customers, who do not need to hire additional plumbing or electrical laborers to complete the project. Up front fees may be required to start construction.

  • Full-service installation and removal
  • More features than other tubs
  • Installation usually takes a day
  • Limited lifetime warranty on product
  • May charge up front deposit

Safe Step Walk-in Tub Features

While the size and shape of Safe Step walk-in tubs often vary, many of their tubs have the same standard features. Because Safe Step can customize their product to fit what customers need, homeowners rarely need to change the size or layout of their bathroom. Therapeutic devices are standard on all tubs, including the Dual Hydrotherapy Massage System and Chromotherapy System.

Safe Step products have an extensive list of features to provide a safe bathing experience for anyone with mobility issues. Users get into the tub using a side door, shut the sealed door, then fill their bath without having to worry about falling while getting in. The heated seat keeps users warmth while they wait for the tub to fill.

Safety and comfort are two of the most important features you should consider when choosing a walk-in tub or shower. These benefits are the reason why people buy Safe Step walk-in tubs:

Walk-in Tubs Walk-in Showers
Wide, safer doors Streamlined look
Quick-release drain Controls are easy to reach, quick on/off shower button
Easy to reach controls Extra-long safety bar
Anti-slip floor and seat Low-entry step
Built-in grab bar Commercial grade anti-slip flooring
Safe Water cleaning system Built-in folding chair
Mold resistant gel-coat Anit-scald faucet
Anti-scald faucet Pads support up to 350 lbs
10 massaging jets
17-inch high heated anti-slip seat
Handheld shower wand
Right or left door
Low-entry step

Safe Step Pricing

As noted earlier, Safe Step Walk-in Tub Co.’s products are an investment, with the cost of the tub or shower unit, modifications to the bathroom, electrical and plumbing, and installation included in the price. Safe Step avoids quoting general prices since nearly every project is unique. To help make the cost more manageable, the company offers a financing plan with approved credit. Before choosing a payment plan, be sure to check interest charges and compare with other credit based options.

The company also offers a “Helping Hands Rebate” of up to $1,500 to help offset the lack of Medicare coverage, and discounts for military veterans. Getting an exact quote for a Safe Step tub in your home is free, but you’ll need to request an estimate by completing a form on their website. For guidance on what to look for in the price of a walk-in tub, visit our walk in tub guide.

Safe Step Warranty

The Safe Step Walk-in Tub Co. covers their products with a lifetime warranty on parts and labor for the original purchaser as long as a company representative completed the job. According to the Safe Step, this warranty covers the tub (including manufacturing defects), door seal, faucets, water pumps, heaters, and blowers. Specific exclusions may apply, and coverage may not pay for all service or labor costs for every repair. There is a two-year warranty on caulking.

Safe Step Customer Service

Safe Step provides customer service via toll-free number at (800) 346-6616 or via chat on their website 24 hours a day. For those interested in buying a tub, a rep will return your call within an hour or two, or you can schedule a time to see one of the many showrooms in the U.S. Those who have already purchased a tub have access to the customer service line from the moment they pay their initial deposit until they are satisfied with the tub installation. This same number will connect them to a representative for any ongoing troubleshooting or warranty claims that may come up.

Safe Step home page

Source: Safe Step


What do Safe Step Reviews say?

Customers report being pleased with the responsiveness of the service team in resolving issues with leaks or answering questions that arise over time. Buyers describe Safe Step walk-in tubs as a luxury home bathing experience without sacrificing safety. The perks of owning the bathtub come up frequently from customers with mobility issues, with some reporting a significant relief of pain symptoms from conditions such as rheumatoid arthritis.

The Better Business Bureau (BBB) rates this company with an A+, its highest rating. Safe Step has earned this mark by being responsive to customer questions and complaints in its nine years in business. Many of the reviews left by customers are specific to the experience they received at a particular Safe Step dealer and may not be a reflection of service at another location or the brank.

The most common complaint received by customers is that the tubs and showers can leak soon after install. It’s not uncommon for a newly installed walk-in tub to need adjusting after some use. Almost all of the verified Safe Step reviews have displayed promptness and professionalism in getting service providers back to the home to make these adjustments under the original lifetime warranty.

A few of the complaints by users were related to unclear pricing guidelines. Some customers felt pressured to buy when a representative visited their home to measure the bathroom for appropriate fitting, and some said that figuring the total cost of various models and options was confusing. Most of the verified reviewers that mention price, however, seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment for their health and well-being. Most of the verified reviewers that mention price, however, seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment in their health and well-being.

Finally, these walk-in tubs can use more water than a standard bathtub, often requiring an upgrade in the hot water system to accommodate the volume. For those reviewers who may not have known this up-front, the extra cost to install the heater was a surprise. Most were able to justify the inconvenience with the perks that a deeper tub can provide, including additional spa jets for a relaxing bathing experience. Customers compared the step-in tubs to having a private hot tub in their bathroom.

Safe Step Q&A

  • My home doesn’t have a standard-sized tub. Will my bathroom have to be remodeled to accommodate a walk-in tub?
    It’s possible that some remodeling will be necessary. Safe Step will determine which tub is best suited for your bathroom, including size, plumbing and electrical needs, fixture placements, and aesthetics. Their trained team members will recommend the appropriate tub or shower for your needs after an inspection of your tub area.

  • Will my existing tub or shower need to be removed first?
    Yes. The Safe Step team will handle this for you. Their professionals are trained in proper removal and clean up, which is included in the cost.

  • How much are the additional plumbing or electrical charges required for installation?
    All additional installation tasks that may include additions to your plumbing or electrical systems come bundled in the price and are included in your custom quote. The Safe Step team has membership in the National Association of Home Builders (NAHB) and International Association of Plumbing and Mechanical Officials (IAPMO), and professionals have received extensive training on how to ensure your systems are treated appropriately upon install.

  • Does Medicare or Medicaid cover the cost of a walk-in tub or shower?
    Currently, no. These programs will only cover the cost of durable medical equipment, which does not include walk-in tubs.

  • What kind of warranty comes with my product and installation?
    Safe Step guarantees its products and the quality of installation for a lifetime against manufacturer’s defects and performance of the tub, door seal, faucets, water pumps, blowers, and heaters.

  • What else should I know about Safe Step?
    Safe Step Walk-In Tub Co. is based out of Nashville and has been providing walk-in tubs and showers since 2009. They have several showrooms across the United States and Canada, and their professional sales reps are trained to work with customers to find the right walk-in tub or shower with their existing bathroom floor plan. The company only sells to homeowners and has received the Arthritis Foundation Ease-of-Use Commendation after having their products independently tested.

Conclusion on Safe Step

While you’ll need to schedule a home visit to get the exact details on which model of walk-in tub is right for you, this will lead to getting the right fit for your home. Safe Step Walk-In Tub Co. developed a product line to fit almost all budgets. Customers who value American-made products will also love that each tub is made in Tennessee and representatives are available nationwide to assist in your purchase. Call or use the online chat feature on their website to schedule a visit or be directed to one of their many showrooms. If you’re interested in a walk-in tub from Safe Step, call 888-653-9934 or check out their website.


Safe Step Reviews

Recent Reviews

Featured Review
June 07 2021 5:18AM

Safe Step seemed to have a better warranty. It said a lifetime. I dealt with their sales agent, representative and the actual installer. The interactions were all affable.

Installation went fine except we had to wait some time before getting everything in. When they got it in, there was one part that I had requested that they were not able to install.

I requested the glass enclosure and they determined that it could not work in my situation. So, they had to make an adjustment. There was a discount of about $100 because I was not sure what the component cost.

There was no itemization. I requested the jets, rain shower and glass frame. I did not get the individual cost for those items. I got the cost of the whole group. Then, when I had to change from the glass to the curtain, there was a reduction of $100.

They gave me everything they had except the glass frame. I have the water jets, the air jets, the heating and the handrails. I had handrails, but they took them off and they inserted their own.

I'm happy with my Safe Step the way I expected to feel. I am used to getting a soak in water because I have very serious arthritis. So, it is very soothing when I get in there.

At first, I wasn't used to adjusting the jets. They were very powerful at first and I thought they were a little too much, but they showed me how to reduce the pressure. So, it's working okay now.

I haven't been able to thoroughly enjoy everything though because there's still something wrong with the aroma. I haven't been able to use it because it's become unglued.

They need to do something to have it work. Safe Step sent someone here about a week ago who tried to fix that, but it hasn't been fixed yet.

It took me two years to decide to get the Safe Step, and I had to wait about six weeks to get the equipment in, and I paid down on it. I still had to wait a week to get the shower curtain.

I have to call the representative now because she went out and bought a curtain and rods because they had not sent it.

When she bought the curtain and rods, they did not have enough rings for the curtain. So, I complained and told them there were two missing rings, and I had to wait a little while.

There was a little bit of confusion or delay in the request. So, she felt compelled to buy it here and bring it to me instead of waiting for the delivery from the factory.

There was a little timing issue in the communication between the factory and delivery here because she wanted to let me have the curtain rods because I couldn't take a shower without that. She went out and ordered it someplace.

The request for everything I asked for came but because of the problems they had in putting in the glass frame, we had to change.

Waveney B.
Washington, DC
October 31 2022 8:17PM

This tub is for my 89 year old father with dementia. First of all Safe Step charge my father $23,000. For this walk in tub. In their website it says 8 to 10 thousand dollars for a walk in tub. Plus 5 Grand for installation.

So in my eyes at most it would be $15,000.00 Grand. Why the $23,000.00 he paid. So that's an extra $8,000.00 for the salesman pocket. Highway robbery. You can buy this same tub at Lowe's for $5500 and have it installed for under 4 grand.

So for $9,500 have the same or better walk in bath tub experience. In my opinion safe step tubs aren't worth the extra monies. They say lifetime warranty on everything, untill you call for a water leak. Then they charge you $179.00/hour to fix something that's suppose to be covered in the lifetime warranty.

That's **. If I had to do it again...I'd stay away from Safe Step Walk in tubs. So my dad just spent $23,000.00 for a bottom seal leaking Walk in tub that leaks about a quart of water on the floor, each time he uses it. And now the "CROOKS" want another $179.00/hour to fix a warrantied issue. Stay away.

David R.
Richfield, OH
October 30 2022 9:32AM

I like the soaking on my Safe Step tub. I haven't gotten in a tub for probably 15 years since I got the tub. I couldn't get out of it after I got in a tub. It's so luxurious to sit in it and just soak.

I have one problem with it. I can't find a soap to use in it that doesn't cause so many bubbles that you can't get the water in it. So, I don't know what kind of soap to use.

Pam E.
Connersville, IN
October 28 2022 10:30AM

I like Safe Step. When their rep came out and demonstrated what the product does, he sold me on it. The installation was done pretty fast. Sometimes when I just go and take a shower, I wish it's a little bit bigger inside. Other than that, I like that it's got jets where small water bubbles come out.

Glenn M.
Paris Crossing, IN
October 25 2022 10:34AM

We liked Safe Step. The installers did a good job. They were in and out, cleaned up after themselves, and followed my wishes. My wife gets in the shower and loves it.

I got a couple little things that we noticed after the fact that could have been a little better. The wall-mounted sprayers and foot spray and the rain deal has a dent at the top left corner there, which faces out into the bathroom.

We didn't notice it at the time they put the shower in because it looked darn good when they put it in here. Then we got alternative mounts, the little shelves in here with a bamboo base. Bright pictures really look good in it that we like.

The one thing I don't like which scares me just a little bit, and I understand why it's there is the handle on the back wall grab bar that you mount the hand spray in. There's no way to turn that thing that if you were to slip, it's not going to tear the heck out of your back. That's the one big downside to the whole shower.

David C.
Pekin, IN
October 24 2022 9:58AM

The sales representative at Safe Step was great. I had made arrangements to have a meeting with the Safe Step people and also Kohler. The Safe Step people got back to me quicker. Also, I liked what they said. So, I went with Safe Step.

The installers were wonderful. They had it done in five hours or so. They cleaned up after themselves. As far as the tub, I like the jets that hit all parts of my body and help me to feel better.

The one thing that I disliked the most, in the beginning, was the length it takes to fill the tub up. It takes about 15 or 20 minutes but then I have learned how to cope with that since I've had the tub, and it didn't bother me as much.

I love the tub. It's made a difference, and I can tell in the difference in my skin. It is soft and it's really good. It was a lot of money, but it was worth it. I can get in and out of it really quickly. It does the job and lets me in and out safely, too. They put an extra bar on the wall, and it really helps too.

Carolyn B.
Crawfordsville, IN
October 18 2022 11:42AM

The Safe Step rep was nice. He has a lot of information for me. He explained a lot, and I questioned him and he gave me answers.

When the installer walked in here, he kept saying, "You can't peek." If he invited me in and showed me different things, it would have been much better. As it was, I needed to call him back because he didn't turn the water on.

I don't know why he didn't bother to make sure that the water was turned on when he left. I had to wait 48 hours before I could use the shower. It was a Saturday night and I was going to take a shower and there was no water.

Overall, they needed to explain to me the different things. I use the product pretty well because everything worked, but the thing that holds the showerhead when it's on the wall keeps falling down. I am short, and I cannot reach up there to get the showerhead down.

The installer also did not put the thing on the wall that would hold a soap and shampoo. He put it too high. I called him and told him that it was too high. He said, "Well, I can't do that because there are holes in there." I thought, "Well, buddy, you can bring another one out and put it lower."

Ardith H.
Fort Wayne, IN
September 26 2022 8:39AM

I love my new walk-in tub from Safe Step. I have a nerve problem in my legs and my spine and I need that water vibration. We used to have a hot tub where I live, but they don't have it anymore. They're not gonna replace it. So, getting the Safe Step is my answer to that. It is so much better.

The sales rep that I worked with was very nice. The installers did fine. The only thing I've got a problem with that I was gonna call about is the foot jets. The left one works fine. The right one does not.

I told them that when they came back to correct the problem, and they told me I should do this and do that. I've done all the things they said, but I still have no jet on my right foot. I really need those badly. I'll tell others that they should get Safe Step. They'll love it.

Betty D.
Rockport, TX
September 23 2022 1:21AM

The young man who installed both of our showers worked like a Trojan. He's skilled and he did a magnificent job. Safe Step did have some strange delays. It did not hurt that much, but I did have other people I had to be concerned about.

As far as the product, my adage is the fewer whistles and bells and the more simple, the better. Mine is the simplest and it's easier. Chad has the more deluxe and it's not as easy. If I had to do it over again, I would not go to the deluxe, I would give him the same thing as I have.

However, I suppose if you're looking at it as a pure investment and selling a place down the line, it will give it a better value.

Ann P.
Kerrville, TX
September 22 2022 7:16AM

Safe Step's price was a little bit of a sticker shock. I didn't know it was gonna be that much but it is worth it.

The installers did what they were supposed to do. They demonstrated to me what I needed to know. They demonstrated how to take and do things. I didn't know that I had to have specific things to do on the cleaning list, but it's been pretty good.

I'm having a problem with the thing opening and making noise when it opens and closes the drain but other than that, I'm very satisfied. The tub has done a really good job at helping me. I just make sure I use those microbubbles like I'm supposed to.

Mellodee M.
Luling, TX
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