Safe Step Walk-In Tubs

4.65 Stars (264 Reviews)
Most Reviewed
Brands that earn the Most Reviewed badge have received the most customer reviews in their category on Retirement Living over the last 12 months.

Updated:

Safe Step is the premier walk-in bathtub and shower provider in the United States. What we like about Safe Step is how they include bathroom modifications, plumbing and electrical work and installation in the cost of their walk-in tub quotes.

Editorial Breakdown

Customer Service

4.9 Stars

Tub Features

4.9 Stars

Price

4.1 Stars

Ease of Purchase

4.5 Stars

Overall Rating

4.8 Stars

Bottom Line

If customization, safety and the perfect fit are your top concerns when purchasing a walk-in tub, Safe Step leads the industry with personalized shopping and installation experience.

Safe Step Walk-In Tubs Reviews

Safe Step Walk-In Tubs come equipped with standard features other companies consider optional upgrades, such as cleaning systems and therapeutic devices. We’ve rated Safe Step the “Great for Arthritis and Joint Pain” winner in our walk-in tub buyers guide because Safe Step has the Arthritis Foundation’s Ease of Use certification. Plus, every Safe Step tub is customized to meet the size and design needed for the project. The company’s tubs are manufactured in the United States, come with a lifetime warranty, and according to company representatives, are the no. 1 choice by sales volume for the product category.

After purchasing a Safe Step tub, the company will arrange for delivery, installation, and hauling away your old tub or shower. You will not need to hire additional plumbing or electrical laborers to complete the project. Upfront fees may be required to start construction.

Pros

  • Most full-service installation and removal take less than one day
  • More features than other tubs
  • Shower hybrid option
  • Financing and discounts available

Cons

  • May charge an upfront deposit
  • Only 10 possible hydro jets

Safe Step Walk-In Tub Features

While the size and shape of Safe Step walk-in tubs often vary, many have the same standard features. Because Safe Step can customize its product to fit customers’ needs, homeowners rarely need to change the size or layout of their bathroom. Therapeutic devices are standard on all tubs, including the Dual Hydrotherapy Massage System and Chromotherapy System.

Safe Step walk-in tub models have several key safety and comfort features to minimize risk during bathing for anyone with mobility issues. Users get into the tub using a side door, shut the sealed door, then fill their bath without worrying about falls, slips or trips. The heated seat keeps users warm while they wait for the tub to fill.

These benefits are the reason why people buy Safe Step walk-in tubs:

Walk-In TubsWalk-In Showers
Wide, safer doorsStreamlined look
Quick-release drainControls are easy to reach, quick on/off shower button
Easy-to-reach controlsExtra-long safety bar
Anti-slip floor and seatLow-entry step
Built-in grab barLow-entry step
Anti-slip floor and seatCommercial-grade anti-slip flooring
Safe Water cleaning systemBuilt-in folding chair
Mold resistant gel-coatAnit-scald faucet
Anti-scald faucetPads support up to 350 lbs
10 massaging jets 
17-inch high heated anti-slip seat 
Handheld shower wand 
Right or left door 
Low-entry step 
Safe Step Features

Safe Step also offers a Hybrid™ Walk-In Tub product, which is an upgraded bathing experience with a shower-bath combination. Here, you can choose an adjustable shower head or a large, overhanging rainfall shower head that is adjustable for your height and pivots to offer a seated shower option.

Safe Step Costs and Pricing

Safe Step walk-in tubs are an investment in the comfort and safety of the homeowner. The company was reluctant to share prices with us because, like any construction project, costs will vary depending on the size and scope of the project. However, we were told that Safe Step models start at $10,000 for the walk-in tub, including shipping and installation.

Safe Step avoids quoting general prices since nearly every project is unique. To help make the cost more manageable, the company offers a financing plan with approved credit. Before choosing a payment plan, check interest charges and compare them with other credit-based options.

The company also offers a “Helping Hands Rebate” of up to $1,500 to help offset the lack of Medicare coverage, and discounts for military veterans. Getting an exact quote for a Safe Step tub in your home is free, but you’ll need to request an estimate by completing a form on their website. For guidance on what to look for in the price of a walk-in tub, visit our walk-in tub guide.

Safe Step Warranty

Safe Step covers its products with a lifetime warranty on parts and labor for the original purchaser as long as a company representative installed the product. This warranty covers the tub (including manufacturing defects), door seal, faucets, water pumps, heaters, and blowers. Specific exclusions may apply, and coverage may not pay for all service or labor costs for every repair. There is a two-year warranty on caulking.

Safe Step Customer Service

Safe Step provides customer service via a toll-free number at (800) 346-6616 or chat on their website 24 hours a day. For those interested in buying a tub, a rep will return your call within an hour or two, or you can schedule a time to see one of the many showrooms in the U.S. Those who have already purchased a tub have access to the customer service line from the moment they pay their initial deposit. This same number will connect them to a representative for any ongoing troubleshooting or warranty claims that may come up.

Safe Step home page
Source: Safe Step

Safe Step Complaints

Customers report being pleased with the responsiveness of the service team in resolving issues with leaks or answering questions that arise over time. Buyers describe Safe Step walk-in tubs as a luxury home bathing experience without sacrificing safety. The perks of owning a bathtub come up frequently from customers with mobility issues, with some reporting a significant relief of pain symptoms from conditions such as rheumatoid arthritis.

The Better Business Bureau (BBB) rates this company with an A+, its highest rating. Safe Step has earned this mark by responding to customer questions and complaints quickly. Many of the reviews left by customers are specific to the experience they received at a particular Safe Step dealer and may not be a reflection of service at another location or the brand.

The most common complaint received by customers is that the tubs and showers can leak soon after installation. It’s not uncommon for a newly installed walk-in tub to need adjusting after some use. Almost all verified Safe Step reviews mention promptness and professionalism in getting service providers back to the home to make these adjustments under the original lifetime warranty.

Some complaints were related to unclear pricing guidelines. Some customers felt pressured to buy when a representative visited their home to measure the bathroom for appropriate fitting, and some said that figuring the total cost of various models and options was confusing. However, most verified reviewers that mention price seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment for their health and well-being. Customers compared the step-in tubs to having a private hot tub in their bathroom.

Finally, a few reviewers warn that these walk-in tubs can use more water than a standard bathtub and often require an upgrade in the hot water system to accommodate the volume.

Safe Step Q&A

  • My home doesn’t have a standard-sized tub. Will my bathroom have to be remodeled to accommodate a walk-in tub?

    Some remodeling may be necessary. Safe Step will determine which tub is best suited for your bathroom, including size, plumbing and electrical needs, fixture placements, and aesthetics. Their trained team members will recommend the appropriate tub or shower for your needs after inspecting your tub area.

  • Will my existing tub or shower need to be removed first?

    Yes. The Safe Step team will handle this for you. Their professionals are trained in proper removal and clean up, which is included in the cost.

  • How much are the additional plumbing or electrical charges required for installation?

    All additional installation tasks that may include additions to your plumbing or electrical systems come bundled in the price and are included in your custom quote. The Safe Step team has membership in the National Association of Home Builders (NAHB) and International Association of Plumbing and Mechanical Officials (IAPMO), and professionals have received extensive training on how to ensure your systems are treated appropriately upon install.

  • Does Medicare or Medicaid cover the cost of a walk-in tub or shower?

    No, these programs will only cover the cost of durable medical equipment, which does not include walk-in tubs.

  • What kind of warranty comes with my product and installation?

    Safe Step guarantees its products and the quality of installation for a lifetime against manufacturer’s defects and performance of the tub, door seal, faucets, water pumps, blowers, and heaters.

  • What else should I know about Safe Step?

    Safe Step Walk-In Tub Co. is based in Nashville and has been providing walk-in tubs and showers since 2009. They have several showrooms across the United States and Canada, and their professional sales reps are trained to work with customers to find the right walk-in tub or shower with their existing bathroom floor plan. The company only sells to homeowners and has received the Arthritis Foundation Ease-of-Use Commendation after having its products independently tested.

Conclusion on Safe Step

While you’ll need to schedule a home visit to get the exact details on which model is right for you, this ensures you minimize bathroom renovations. Safe Step has developed a product line to fit almost all budgets. Customers who value American-made products will also love that each tub is made in Tennessee and representatives are available nationwide to assist in your purchase. Call or use the online chat feature on their website to schedule a visit or be directed to one of their many showrooms. If you’re interested in a walk-in tub from Safe Step, call 888-653-9934 or check out their website.

264 Safe Step Reviews

Write Review
1 Star

May 25 2024 5:00AM

My mother contacted Safe Step Walk-In Tub in February. They removed a walk-in shower and installed the tub on March 5th. It was a nice model and the installed price was over $30,000. One of the selling points for her was the 'no-strength locking handle'. Since the day it was installed, my mother has not been able to close the door by herself. I've looked at it, and it is obvious that the parts aren't aligned in a way that the latch can smoothly move over the door striker to close it. So, other than a couple of attempts the first week, it has gone unused, and my mother has had to use a shower in a tub. Stepping into the tub is a hazard for her. She falls regularly. She and I have been calling to remedy this situation for two months now. A few weeks ago, two people (a salesman, and an installer, I believe) showed up and looked at it. They said the door was warped and ordered another one.

They said they would return and install it when it arrived. It was delivered to her house two weeks ago. I happened to call their customer support line again that day. The customer support person on the other end of the line said that she could see the tracking information and knew that it would be delivered that day and be available for installation. The installer never returned. I called again last week since no one has come to install the door and was told that a customer service manager would be called immediately (not the first time I'd been given that answer). Still nothing. I called again just now. Someone with an offshore accent answered the phone and took my contact information. I'm sure I'll have to call again after this Memorial Day weekend.

There seems to be a pattern here of the company responding to all low reviews, apologizing and giving customer service contact info. I expect this review will receive one also! At my mother's age and health situation, three months could be a significant portion of her remaining life. Is a year's worth of independent bathing worth $30,000, or six months, or three months? Calling once per week hasn't gotten us anywhere. I feel the next step is to sue.

DWIGHT B.
Kaysville, UT
1 Star

May 19 2024 10:53PM

Looked good until silicone caulk cured. Install was terrible! Walls and paint damage! I thought the opening they had to work with wasn’t square but that wasn’t the case. Neither of us are overweight but tub cracks and pops as we step in and out. Even the glass doors were hung crooked. Safe Step owes us an apology and a refund, I won’t be holding my breath!

Paul J.
Ridgeland, SC
4 Stars

May 02 2024 5:30AM

I wanted to get a Safe Step tub because I have a lot of physical problems, and it works for me for that. The tub is certainly safe. I have a problem with falling and you can't fall too far and miss. It's got a seat in it and I could sit. There were a few things I didn't care for but for the most part, my experience was good. The part that I didn't like is the electrician who left me with three holes in the sealant that were covered up with plastic. I didn't think that was right. Other than that, the installation went well. They seem to have it down to a science. They were done in a day. I think someone had to come back the next day for something, but most of it was done in one day.

Paul L.
Jupiter, FL
4 Stars

April 28 2024 6:14AM

I wanted to get a tub that was quality and we could get some type of insurance and guarantee that it's gonna last us. The Safe Step salesperson explained everything to us step by step and he even had some video that we were able to watch. We were concerned about the installation, and he went over that procedure with us. He made us understand that, normally, this is done in one day's time, which was good with us. The installers called ahead of time and told us what day it was and they will try to get here early morning. They got here and started working, and they did finish up in one day's time as they said.

So far, so good. It's doing all the things that they said it would do. We do have a manual, and it's got a lot of bells and whistles on it. The jets are working perfectly. Our new tub massages us. We need that type of therapy on our legs and bodies. It's very comforting to us and relaxes us. We're enjoying it and having a good time with it.

Helmon J.
Columbia, MS
2 Stars

April 27 2024 4:37PM

Love the concept but so far, issues that have not been resolved. My tub has multiple operating issues. Unable to control the jets so water splashes everywhere, not exactly relaxing! The installation was less than perfect with items left undone or not up to our standards. Husband was a project manager for years with prior construction experience. He can do anything and always flawless. Our bathroom currently has missing Sheetrock, uneven underlayment and our exhaust fan no longer works, contractor smooshed piping when in attic. Working out a solution, but not very timely. I’d say when this is all taken care of and the tub works as designed, I’ll enjoy it very much and won’t regret decision the add to our home.

Cherrol P.
Canby, OR
5 Stars

April 19 2024 9:47AM

Safe Step was worth looking into. It was a good experience. They went over all of the features of the product and how it was made and what the difference was between theirs and other companies. Installation went great. My father-in-law likes the microbubble thing. It makes the water look cloudy, and he really likes that because it helps his dry skin.

Richard P.
Gering, NE
5 Stars

April 12 2024 11:20AM

Our experience with Safe Step was great. The installation went smoothly. They showed up on time, they did everything that was needed, prep work and installation-wise, and cleaned up after themselves and explained everything, how everything works. So, it couldn't have been better. The product works great. We're very satisfied. We don't use it every day but when we have used it, we're glad we made the investment. We like the overall comfort factor. The air movement, the bubbles, and the water feel very good on both our achy bodies.

Dan K.
Findlay, OH
5 Stars

April 10 2024 11:50AM

Safe Step is great. Bob, their rep, was great. He was so down-to-earth and he wasn't pressuring at all. It was like talking to a neighbor. The two guys that came for the installation were great. They put something down on our white carpet first so they wouldn't track in mud. They weren't here very long. I like the jets because I hurt my back. My husband likes the shower. I would recommend Safe Step, but I would not recommend the loan company. Our first bill is due the 26th and we are supposed to get monthly slip-something sent in like car payments. I haven't even gotten those yet. I'm very upset because we wanted to pay more than what the payment was.

Mona J.
Coshocton, OH
1 Star

March 06 2024 1:38AM

This was the absolute worst shower that I’ve ever took in my life. The salesman lied about the currency and we had to put a $4000 deposit down. The showerhead had little pressure compared to the last showerhead. I would not recommend this for an elderly person because it is very hard to close the door.

Carrie W.
Forest City, PA
5 Stars

February 26 2024 12:02PM

We've enjoyed our Safe Step walk-in tub. It also helps our son who has some back issues. The installation was very quick and professional. They did a good job and a good cleanup job. So, we are very happy with the installation. We like all the features of the tub. I had a bath and it was difficult to get in and out of. The Safe Step walk-in tub solved the problem.

Kimberly J.
Suffolk, VA
Write Review

Advertising Disclosure

We may earn money from our partners when you click a link, complete a form or call a phone number.

We believe everyone deserves to make thoughtful, informed purchase decisions. As a result, we provide our buyers guides and local guides free for consumers. We may receive compensation from our partners. However, Retirement Living independently researches companies, and the compensation we receive does not affect the analysis of our staff. Retirement Living will not include companies on our guides that do not meet our quality standards. The compensation we receive from our partners may impact how and where companies appear on our site, including the order in which they appear. As an Amazon Associate Retirement Living earns from qualifying purchases.

Retirement Living independently researches companies, and we use editorial discretion to award companies with special recognition (i.e. Great Value) based on our staff’s judgment. We do this to help you identify companies that will meet your specific buying needs, and we do not receive compensation for these designations.