Safe Step Walk-In Tub Review

Safe Step Walk-In Tubs

Safe Step Walk-In Tubs are equipped with standard features that are often considered optional upgrades when compared to other tubs of this type. That’s the reason we rated Safe Step the “Great for Arthritis and Joint Pain” winner in our walk-in tub buyers guide. Because every home is different, each Safe Step tub is customized to meet the size and design needed for the project. The company’s tubs are manufactured in the United States, come with a lifetime warranty, and according to company representatives are the #1 choice by sales volume for the product category.

Safe Step Review

Safe Step walk-in tubs are an investment in the comfort and safety of the homeowner. The company was reluctant to share prices with us, because like any construction project, costs will vary depending on the size and scope of the project. As a point of reference, most Safe Step models start at $10,000 for the walk-in tub, including shipping and installation. After deciding to purchase a Safe Step tub, the Safe Step team handles everything from delivery to installation and hauling away your old tub or shower. Safe Step makes all the arrangements for their customers, who do not need to hire additional plumbing or electrical laborers to complete the project. Up front fees may be required to start construction.

Pros
  • Full-service installation and removal
  • More features than other tubs
  • Installation usually takes a day
  • Limited lifetime warranty on product
Cons
  • May charge up front deposit

Safe Step Walk-in Tub Features

While the size and shape of Safe Step walk-in tubs often vary, many of their tubs have the same standard features. Because Safe Step can customize their product to fit what customers need, homeowners rarely need to change the size or layout of their bathroom. Therapeutic devices are standard on all tubs, including the Dual Hydrotherapy Massage System and Chromotherapy System.

Safe Step products have an extensive list of features to provide a safe bathing experience for anyone with mobility issues. Users get into the tub using a side door, shut the sealed door, then fill their bath without having to worry about falling while getting in. The heated seat keeps users warmth while they wait for the tub to fill.

Safety and comfort are two of the most important features you should consider when choosing a walk-in tub or shower. These benefits are the reason why people buy Safe Step walk-in tubs:

Walk-in Tubs Walk-in Showers
Wide, safer doors Streamlined look
Quick-release drain Controls are easy to reach, quick on/off shower button
Easy to reach controls Extra-long safety bar
Anti-slip floor and seat Low-entry step
Built-in grab bar Commercial grade anti-slip flooring
Safe Water cleaning system Built-in folding chair
Mold resistant gel-coat Anit-scald faucet
Anti-scald faucet Pads support up to 350 lbs
10 massaging jets
17-inch high heated anti-slip seat
Handheld shower wand
Right or left door
Low-entry step

Safe Step Pricing

As noted earlier, Safe Step Walk-in Tub Co.’s products are an investment, with the cost of the tub or shower unit, modifications to the bathroom, electrical and plumbing, and installation included in the price. Safe Step avoids quoting general prices since nearly every project is unique. To help make the cost more manageable, the company offers a financing plan with approved credit. Before choosing a payment plan, be sure to check interest charges and compare with other credit based options.

The company also offers a “Helping Hands Rebate” of up to $1,500 to help offset the lack of Medicare coverage, and discounts for military veterans. Getting an exact quote for a Safe Step tub in your home is free, but you’ll need to request an estimate by completing a form on their website. For guidance on what to look for in the price of a walk-in tub, visit our walk in tub guide.

Safe Step Warranty

The Safe Step Walk-in Tub Co. covers their products with a lifetime warranty on parts and labor for the original purchaser as long as a company representative completed the job. According to the Safe Step, this warranty covers the tub (including manufacturing defects), door seal, faucets, water pumps, heaters, and blowers. Specific exclusions may apply, and coverage may not pay for all service or labor costs for every repair. There is a two-year warranty on caulking.

Safe Step Customer Service

Safe Step provides customer service via toll-free number at (800) 346-6616 or via chat on their website 24 hours a day. For those interested in buying a tub, a rep will return your call within an hour or two, or you can schedule a time to see one of the many showrooms in the U.S. Those who have already purchased a tub have access to the customer service line from the moment they pay their initial deposit until they are satisfied with the tub installation. This same number will connect them to a representative for any ongoing troubleshooting or warranty claims that may come up.

Safe Step home page

Source: Safe Step

What do Safe Step Reviews say?

Customers report being pleased with the responsiveness of the service team in resolving issues with leaks or answering questions that arise over time. Buyers describe Safe Step walk-in tubs as a luxury home bathing experience without sacrificing safety. The perks of owning the bathtub come up frequently from customers with mobility issues, with some reporting a significant relief of pain symptoms from conditions such as rheumatoid arthritis.

The Better Business Bureau (BBB) rates this company with an A+, its highest rating. Safe Step has earned this mark by being responsive to customer questions and complaints in its nine years in business. Many of the reviews left by customers are specific to the experience they received at a particular Safe Step dealer and may not be a reflection of service at another location or the brank.

The most common complaint received by customers is that the tubs and showers can leak soon after install. It’s not uncommon for a newly installed walk-in tub to need adjusting after some use. Almost all of the verified Safe Step reviews have displayed promptness and professionalism in getting service providers back to the home to make these adjustments under the original lifetime warranty.

A few of the complaints by users were related to unclear pricing guidelines. Some customers felt pressured to buy when a representative visited their home to measure the bathroom for appropriate fitting, and some said that figuring the total cost of various models and options was confusing. Most of the verified reviewers that mention price, however, seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment for their health and well-being. Most of the verified reviewers that mention price, however, seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment in their health and well-being.

Finally, these walk-in tubs can use more water than a standard bathtub, often requiring an upgrade in the hot water system to accommodate the volume. For those reviewers who may not have known this up-front, the extra cost to install the heater was a surprise. Most were able to justify the inconvenience with the perks that a deeper tub can provide, including additional spa jets for a relaxing bathing experience. Customers compared the step-in tubs to having a private hot tub in their bathroom.

Safe Step Q&A

  • My home doesn’t have a standard-sized tub. Will my bathroom have to be remodeled to accommodate a walk-in tub?
    It’s possible that some remodeling will be necessary. Safe Step will determine which tub is best suited for your bathroom, including size, plumbing and electrical needs, fixture placements, and aesthetics. Their trained team members will recommend the appropriate tub or shower for your needs after an inspection of your tub area.

  • Will my existing tub or shower need to be removed first?
    Yes. The Safe Step team will handle this for you. Their professionals are trained in proper removal and clean up, which is included in the cost.

  • How much are the additional plumbing or electrical charges required for installation?
    All additional installation tasks that may include additions to your plumbing or electrical systems come bundled in the price and are included in your custom quote. The Safe Step team has membership in the National Association of Home Builders (NAHB) and International Association of Plumbing and Mechanical Officials (IAPMO), and professionals have received extensive training on how to ensure your systems are treated appropriately upon install.

  • Does Medicare or Medicaid cover the cost of a walk-in tub or shower?
    Currently, no. These programs will only cover the cost of durable medical equipment, which does not include walk-in tubs.

  • What kind of warranty comes with my product and installation?
    Safe Step guarantees its products and the quality of installation for a lifetime against manufacturer’s defects and performance of the tub, door seal, faucets, water pumps, blowers, and heaters.

  • What else should I know about Safe Step?
    Safe Step Walk-In Tub Co. is based out of Nashville and has been providing walk-in tubs and showers since 2009. They have several showrooms across the United States and Canada, and their professional sales reps are trained to work with customers to find the right walk-in tub or shower with their existing bathroom floor plan. The company only sells to homeowners and has received the Arthritis Foundation Ease-of-Use Commendation after having their products independently tested.

Conclusion on Safe Step

While you’ll need to schedule a home visit to get the exact details on which model of walk-in tub is right for you, this will lead to getting the right fit for your home. Safe Step Walk-In Tub Co. developed a product line to fit almost all budgets. Customers who value American-made products will also love that each tub is made in Tennessee and representatives are available nationwide to assist in your purchase. Call or use the online chat feature on their website to schedule a visit or be directed to one of their many showrooms. If you’re interested in a walk-in tub from Safe Step, call 888-653-9934 or check out their website.

Safe Step Reviews

Recent Reviews

March 29 2021 5:54PM

The tub is good if we could fill it up. We were told a 50 gallon water heater would work but it doesn't. The water only comes up to the middle of my stomach. I see many people complaining about that.

If I had been told that a 50 gallon water wouldn't work I would have had 2nd thoughts about buying it. And what are they going to do? Uninstall the tub or buy me a larger water heater?

My water heater is pretty new so I guess I'm stuck with a tub we don't enjoy like they told us we would.

Michael O.
Lincolnwood, IL
March 15 2021 1:10AM

WARNING!. The lights have never worked. The door handle takes a strong person to latch. The button on the hand held shower head is extremely hard to push in need another strong person to push it. The grab bars are slippery. They are not textured.

The on/off water handle is hard to use. You have to listen and feel for the click to know that it is turned off. The drain control came apart and when I stepped on the drain it stuck closed. I had to use my fingernails to pull it open.

The shower curtain, which I never received, lets water pour down on the tub and flow all over the floor. The cheap caulk did not last a year and water ran down between the wall and the tub into my basement.

My 50 gallon water heater is NOT big enough to heat the water the tub holds. The installers torn up my wall paper, sliced through my bathroom wall into my bedroom, and cut part way through a tile on my bathroom floor.

I have called many times and not gotten an answer except once. They said they would be in my area the next day and would come out. I asked about what time. He said, "I cannot tell you."

They never showed up. I have not reported them to BBB because I know from dealing with them in the past, nothing will be done.

Gail K.
Cincinnati, OH
March 12 2021 1:53PM

I was never told that I had to upgrade my hot water tank and that is going to cost me $5,000.00. This is a cost I never expected and was never told about.

The tub is what I expected the cost wasn't. It cost me $ 15,000 but I got a lifetime warranty. I have been able to get ahold of them when I needed to.

Joseph M.
Canton, OH
February 20 2021 3:28PM

The tub is ok but not all it was made out to be. We replaced our water heater to a 50 gallon but still can’t get enough hot water.

We could have spent the $19,000 on a Jacuzzi tub AND a hot tub with gazebo. Not thrilled with this tub. We are going to use a few things to see if we can make it work for us.

Sharon M.
Manila, UT
November 21 2020 1:13PM

I really like the tub, the only thing that I don't like is the door. I wish it opened out instead in. It would make it easier for me to clean and easier for my husband to get in.

Otherwise I'm very happy with it. The guys that done the work on it were great. They knew exactly what they're doing {fantastic work}. Thanks to them my safe walk in tub looks beautiful. Thank you.

Patricia C.
Westport, MA
November 17 2020 8:03AM

We like the quality and the price of Safe Step. Their sales reps were very professional and pleasant. The installers were kinda young. They were good, though. They were professional. It was just a surprise to us that they knew what they were doing at such a young age. It kinda blew me away.

As far as the product, we like the low entrance and that it's safe. I've used it and I've noticed a little bit of difference in my life. We're happy with it so far.

Ted P.
Cheyenne, WY
November 14 2020 4:58AM

I like my Safe Step really well. I like all its features. I had to replace my tub and I just had been putting it off. Then I thought, "Well, I might as well get a walk-in now." The reps from Safe Step were fine.

The installers were excellent. Our bathroom is very tight, and they got it all in. They had to take the door out. They cleaned up after themselves, too.

The heater doesn't really heat anything though. The seat and back are colder than ice. They said to call them if anything wasn't working. I just had been too busy.

I've told most of my friends that I have it and I really like it, but that they are expensive. I could afford it. I suggested to get it for my sister, but she just can't afford that.

Pat B.
Rocky Ford, CO
November 14 2020 2:21AM

I researched all of the walk-in bathtub companies and it seemed like Safe Step was the best.

The salesman really went into detail, and because I had already researched, I knew. So I told him, "You could sit here and do this spiel all day, but I'm gonna buy one." He was absolutely great.

The installers were great, too. They were here to do a job and they did their job. They got it done a lot sooner than I thought.

For me, I like that it's easy when you get in and out of the tub. It's got a lot of bells and whistles that are nice. They're all good. I realized I'm gonna have to get one of those tankless water heaters now. I've already told others if they can afford it, they should get it. It's well worth it.

Allen N.
Lakewood, CO
November 13 2020 2:31AM

The installation of our Safe Step was pretty quick because the guys that installed it were in a town in Nebraska close to us.

They had an install for the next day and the lady cancelled. So, they called and installed ours about two weeks sooner than we were expecting it. That was a really nice surprise.

I like the tub. My husband doesn't because he thinks it takes too long to fill. He doesn't wanna sit there for 15 minutes while it fills up with water. But that's pretty much the only complaint we have about it. Otherwise, it's been good. We kind of appreciate the convenience.

Debra R.
Sterling, CO
November 06 2020 6:13AM

We'd had a Safe Step before and my husband saw some sort of an ad. So, we called and ordered it. The sales reps we dealt with were great, and the installation went very well. We like the ease of getting in and out of our walk in tub. I like the features very much.

Linda B.
Colorado Springs, CO
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