Safe Step Walk-In Tub Review

Safe Step Walk-In Tubs

Safe Step Walk-In Tubs are equipped with standard features that are often considered optional upgrades when compared to other tubs of this type. That’s the reason we rated Safe Step the “Great for Arthritis and Joint Pain” winner in our walk-in tub buyers guide. Because every home is different, each Safe Step tub is customized to meet the size and design needed for the project. The company’s tubs are manufactured in the United States, come with a lifetime warranty, and according to company representatives are the #1 choice by sales volume for the product category.

Safe Step Review

Safe Step walk-in tubs are an investment in the comfort and safety of the homeowner. The company was reluctant to share prices with us, because like any construction project, costs will vary depending on the size and scope of the project. As a point of reference, most Safe Step models start at $10,000 for the walk-in tub, including shipping and installation. After deciding to purchase a Safe Step tub, the Safe Step team handles everything from delivery to installation and hauling away your old tub or shower. Safe Step makes all the arrangements for their customers, who do not need to hire additional plumbing or electrical laborers to complete the project. Up front fees may be required to start construction.

  • Full-service installation and removal
  • More features than other tubs
  • Installation usually takes a day
  • Limited lifetime warranty on product
  • May charge up front deposit

Safe Step Walk-in Tub Features

While the size and shape of Safe Step walk-in tubs often vary, many of their tubs have the same standard features. Because Safe Step can customize their product to fit what customers need, homeowners rarely need to change the size or layout of their bathroom. Therapeutic devices are standard on all tubs, including the Dual Hydrotherapy Massage System and Chromotherapy System.

Safe Step products have an extensive list of features to provide a safe bathing experience for anyone with mobility issues. Users get into the tub using a side door, shut the sealed door, then fill their bath without having to worry about falling while getting in. The heated seat keeps users warmth while they wait for the tub to fill.

Safety and comfort are two of the most important features you should consider when choosing a walk-in tub or shower. These benefits are the reason why people buy Safe Step walk-in tubs:

Walk-in Tubs Walk-in Showers
Wide, safer doors Streamlined look
Quick-release drain Controls are easy to reach, quick on/off shower button
Easy to reach controls Extra-long safety bar
Anti-slip floor and seat Low-entry step
Built-in grab bar Commercial grade anti-slip flooring
Safe Water cleaning system Built-in folding chair
Mold resistant gel-coat Anit-scald faucet
Anti-scald faucet Pads support up to 350 lbs
10 massaging jets
17-inch high heated anti-slip seat
Handheld shower wand
Right or left door
Low-entry step

Safe Step Pricing

As noted earlier, Safe Step Walk-in Tub Co.’s products are an investment, with the cost of the tub or shower unit, modifications to the bathroom, electrical and plumbing, and installation included in the price. Safe Step avoids quoting general prices since nearly every project is unique. To help make the cost more manageable, the company offers a financing plan with approved credit. Before choosing a payment plan, be sure to check interest charges and compare with other credit based options.

The company also offers a “Helping Hands Rebate” of up to $1,500 to help offset the lack of Medicare coverage, and discounts for military veterans. Getting an exact quote for a Safe Step tub in your home is free, but you’ll need to request an estimate by completing a form on their website. For guidance on what to look for in the price of a walk-in tub, visit our walk in tub guide.

Safe Step Warranty

The Safe Step Walk-in Tub Co. covers their products with a lifetime warranty on parts and labor for the original purchaser as long as a company representative completed the job. According to the Safe Step, this warranty covers the tub (including manufacturing defects), door seal, faucets, water pumps, heaters, and blowers. Specific exclusions may apply, and coverage may not pay for all service or labor costs for every repair. There is a two-year warranty on caulking.

Safe Step Customer Service

Safe Step provides customer service via toll-free number at (800) 346-6616 or via chat on their website 24 hours a day. For those interested in buying a tub, a rep will return your call within an hour or two, or you can schedule a time to see one of the many showrooms in the U.S. Those who have already purchased a tub have access to the customer service line from the moment they pay their initial deposit until they are satisfied with the tub installation. This same number will connect them to a representative for any ongoing troubleshooting or warranty claims that may come up.

Safe Step home page

Source: Safe Step

What do Safe Step Reviews say?

Customers report being pleased with the responsiveness of the service team in resolving issues with leaks or answering questions that arise over time. Buyers describe Safe Step walk-in tubs as a luxury home bathing experience without sacrificing safety. The perks of owning the bathtub come up frequently from customers with mobility issues, with some reporting a significant relief of pain symptoms from conditions such as rheumatoid arthritis.

The Better Business Bureau (BBB) rates this company with an A+, its highest rating. Safe Step has earned this mark by being responsive to customer questions and complaints in its nine years in business. Many of the reviews left by customers are specific to the experience they received at a particular Safe Step dealer and may not be a reflection of service at another location or the brank.

The most common complaint received by customers is that the tubs and showers can leak soon after install. It’s not uncommon for a newly installed walk-in tub to need adjusting after some use. Almost all of the verified Safe Step reviews have displayed promptness and professionalism in getting service providers back to the home to make these adjustments under the original lifetime warranty.

A few of the complaints by users were related to unclear pricing guidelines. Some customers felt pressured to buy when a representative visited their home to measure the bathroom for appropriate fitting, and some said that figuring the total cost of various models and options was confusing. Most of the verified reviewers that mention price, however, seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment for their health and well-being. Most of the verified reviewers that mention price, however, seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment in their health and well-being.

Finally, these walk-in tubs can use more water than a standard bathtub, often requiring an upgrade in the hot water system to accommodate the volume. For those reviewers who may not have known this up-front, the extra cost to install the heater was a surprise. Most were able to justify the inconvenience with the perks that a deeper tub can provide, including additional spa jets for a relaxing bathing experience. Customers compared the step-in tubs to having a private hot tub in their bathroom.

Safe Step Q&A

  • My home doesn’t have a standard-sized tub. Will my bathroom have to be remodeled to accommodate a walk-in tub?
    It’s possible that some remodeling will be necessary. Safe Step will determine which tub is best suited for your bathroom, including size, plumbing and electrical needs, fixture placements, and aesthetics. Their trained team members will recommend the appropriate tub or shower for your needs after an inspection of your tub area.

  • Will my existing tub or shower need to be removed first?
    Yes. The Safe Step team will handle this for you. Their professionals are trained in proper removal and clean up, which is included in the cost.

  • How much are the additional plumbing or electrical charges required for installation?
    All additional installation tasks that may include additions to your plumbing or electrical systems come bundled in the price and are included in your custom quote. The Safe Step team has membership in the National Association of Home Builders (NAHB) and International Association of Plumbing and Mechanical Officials (IAPMO), and professionals have received extensive training on how to ensure your systems are treated appropriately upon install.

  • Does Medicare or Medicaid cover the cost of a walk-in tub or shower?
    Currently, no. These programs will only cover the cost of durable medical equipment, which does not include walk-in tubs.

  • What kind of warranty comes with my product and installation?
    Safe Step guarantees its products and the quality of installation for a lifetime against manufacturer’s defects and performance of the tub, door seal, faucets, water pumps, blowers, and heaters.

  • What else should I know about Safe Step?
    Safe Step Walk-In Tub Co. is based out of Nashville and has been providing walk-in tubs and showers since 2009. They have several showrooms across the United States and Canada, and their professional sales reps are trained to work with customers to find the right walk-in tub or shower with their existing bathroom floor plan. The company only sells to homeowners and has received the Arthritis Foundation Ease-of-Use Commendation after having their products independently tested.

Conclusion on Safe Step

While you’ll need to schedule a home visit to get the exact details on which model of walk-in tub is right for you, this will lead to getting the right fit for your home. Safe Step Walk-In Tub Co. developed a product line to fit almost all budgets. Customers who value American-made products will also love that each tub is made in Tennessee and representatives are available nationwide to assist in your purchase. Call or use the online chat feature on their website to schedule a visit or be directed to one of their many showrooms. If you’re interested in a walk-in tub from Safe Step, call 888-653-9934 or check out their website.

Safe Step Reviews

Recent Reviews

Featured Review
June 07 2021 5:18AM

Safe Step seemed to have a better warranty. It said a lifetime. I dealt with their sales agent, representative and the actual installer. The interactions were all affable.

Installation went fine except we had to wait some time before getting everything in. When they got it in, there was one part that I had requested that they were not able to install.

I requested the glass enclosure and they determined that it could not work in my situation. So, they had to make an adjustment. There was a discount of about $100 because I was not sure what the component cost.

There was no itemization. I requested the jets, rain shower and glass frame. I did not get the individual cost for those items. I got the cost of the whole group. Then, when I had to change from the glass to the curtain, there was a reduction of $100.

They gave me everything they had except the glass frame. I have the water jets, the air jets, the heating and the handrails. I had handrails, but they took them off and they inserted their own.

I'm happy with my Safe Step the way I expected to feel. I am used to getting a soak in water because I have very serious arthritis. So, it is very soothing when I get in there.

At first, I wasn't used to adjusting the jets. They were very powerful at first and I thought they were a little too much, but they showed me how to reduce the pressure. So, it's working okay now.

I haven't been able to thoroughly enjoy everything though because there's still something wrong with the aroma. I haven't been able to use it because it's become unglued.

They need to do something to have it work. Safe Step sent someone here about a week ago who tried to fix that, but it hasn't been fixed yet.

It took me two years to decide to get the Safe Step, and I had to wait about six weeks to get the equipment in, and I paid down on it. I still had to wait a week to get the shower curtain.

I have to call the representative now because she went out and bought a curtain and rods because they had not sent it.

When she bought the curtain and rods, they did not have enough rings for the curtain. So, I complained and told them there were two missing rings, and I had to wait a little while.

There was a little bit of confusion or delay in the request. So, she felt compelled to buy it here and bring it to me instead of waiting for the delivery from the factory.

There was a little timing issue in the communication between the factory and delivery here because she wanted to let me have the curtain rods because I couldn't take a shower without that. She went out and ordered it someplace.

The request for everything I asked for came but because of the problems they had in putting in the glass frame, we had to change.

Waveney B.
Washington, DC
June 30 2022 10:57PM

My wife bought this tub for herself in our upstairs bathroom in 2014 and enjoyed it for 2 years then died. I take a shower in our downstairs bathroom.

I went through the tub’s monthly cleaning cycle a few times, but after a few months, I only used the cleaning cycle after I used the tub-about 4 times a year-remember I take showers.

The faucet started dripping-no big deal. The stopper flipper handle at the top came apart. It’s held in place with something like hardened putty which broke apart. OK. I can live with that.

The push button switch that starts the air pump that blows bubbles around the bottom of the tub stopped working. OK - so I’ll call and see what can be done. My first call was great. She said I had the Lifetime warranty so someone would contact me.

The next call was very rude and she blamed me for not following the monthly cleaning cycle as the thing that caused my stopper flipper to break and the leaky faucet and the defective air pump switch.

I’m 71 and couldn’t understand this lady so I asked to speak to her boss and she put me on hold then hung up on me.

I called back the following day and the lady explained that in 2014 when I bought mine, they offered only a limited warranty and while all parts are under warranty, there is a $174.00 per hour labor charge for them to come fix my faucet, or the flipper or switch.

She said they changed to include labor and parts in 2017. A few years after I bought mine. I feel foolish that I believed the salesman who said my tub had a lifetime warranty for as long as I lived in this house. Maybe he knew of the change coming because he told me I didn’t need to worry about anything.

I feel it was deceptive practice. Has anyone else been tricked by this ploy? Anyone want to join me in a deceptive practices targeting us senior citizens class action lawsuit? Email me at **.

Robert N.
Raleigh, NC
May 13 2022 4:56AM

When the Safe Step rep, Jack, came out to the house, he did an excellent job. I got the walk-in tub because there are a couple of us that live in the house and getting in the tub was not easy. I like the Jacuzzi and the bubbles on our Safe Step.

Dave G.
Winter Garden, FL
May 11 2022 2:35AM

Safe Step came out to the house and told me that all of the product is made here in the USA. I liked the feature on the door that has the curve for the knee. Also, Safe Step had a couple of other features that other companies did not have.

The only thing is when they came out to deliver the tub, it was the smaller one and they asked me if I would prefer the larger one because I'm a little bit bigger. I said, "Well, sure, yeah."

I don't know why they didn't offer the larger one to start with because they had to take the tub back, and then three weeks later, they came and brought the other tub. I'm glad that they offered it when they came because it's a lot bigger.

I love my tub. I do wish that I could get in and not have to wait for it to fill up, but there's no way to do that. Other than that, it's like a little Jacuzzi. It's pretty big.

Susan T.
Jacksonville, FL
May 10 2022 2:41AM

I was happy with what the lady from Safe Step who came out said. I was a little bit upset because they advertised that you get a free showerhead and all that, but I didn't get that. I also did have to add a new water heater. Other than those, the product helped me some. I like the warm water jets.

Claudia T.
Kissimmee, FL
May 05 2022 11:46AM

Safe Step had the best price. The installers were pretty good and courteous. They had to come back a couple of times. The lining around the bottom was coming up, and they left a hole behind the tub. They've been resolved now. Overall, the tub helps us. It's safer.

Elizabeth M.
Pensacola, FL
May 05 2022 2:57AM

Safe Step's rep was very nice and professional. I love the final product. I like soaking in the tub. I like the jets. I'm not afraid of getting in and out of it.

Mary Ann S.
Golden Gate, FL
May 04 2022 1:10AM

The reps from Safe Step came to our home and they were very present and outgoing. The installation was good. The only thing is they brought a smaller tub.

My husband's a big guy, but they went ahead and put the tub they brought because if I had waited, it would have been another week before they could have put the tub in and they had already started taking the bathroom apart before they asked us to look at the tub.

The installation took a day because I went ahead with the small tub. They should have brought the bigger tub because they knew my husband's size, but it's okay. We're living with it.

It would be nicer if Safe Step was a little bit cheaper, but the tub's quality is wonderful. I like that it has a shower to it too because you don't have to fill up and use gallons of water every time you take a bath. You can take a shower.

Also, you can sit in the seat and still take your shower, wash yourself up, and then just stand up and shower. My mom doesn't have to drag the shower chair down the hallway anymore because we got a small bathroom and we had to put it somewhere else and she would have to drag it down the hallway.

Theresa W.
Orlando, FL
April 30 2022 6:02AM

My mother and stepfather purchased your walk-in tub for $26,000.00, quite expensive I may say. The salesperson met with them face to face and only showed them a video.

There was apparently no way to physically try the product in person to see if it would work for their needs, but the salesperson told them it would physically work for their needs.

My stepfather has dementia and swollen legs and cannot bend very well at the age of 80 and my mom is an average sized woman of 5'4". Neither of them can "walk-in" to the tub and shut the door.

The product is nice and looks good and the gentleman who installed was quick but they cannot use it and they paid 26,000.00. I feel that the sales person took advantage of the elderly.

There really should be a physical try before you buy showroom where people can physically try the product just like a jacuzzi tub or hot tub sales floor has. The follow-up person asked if my mom enjoyed her tub, my mom said no and she hung up on her. I'm not impressed.

Tammy P.
April 13 2022 2:51AM

My new Safe Step tub is nice. I like it very much.

Merry M.
Supply, NC
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