Safe Step Walk-In Tub Review
Caption: Safe Step Walk-In Tub Review

Safe Step Walk-In Tubs

Safe Step Walk-In Tubs are equipped with standard features that are often considered optional upgrades when compared to other tubs of this type. That’s the reason we rated Safe Step the “Great for Arthritis and Joint Pain” winner in our walk-in tub buyers guide. Because every home is different, each Safe Step tub is customized to meet the size and design needed for the project. The company’s tubs are manufactured in the United States, come with a lifetime warranty, and according to company representatives are the #1 choice by sales volume for the product category.

Safe Step Review

Safe Step walk-in tubs are an investment in the comfort and safety of the homeowner. The company was reluctant to share prices with us, because like any construction project, costs will vary depending on the size and scope of the project. As a point of reference, most Safe Step models start at $10,000 for the walk-in tub, including shipping and installation. After deciding to purchase a Safe Step tub, the Safe Step team handles everything from delivery to installation and hauling away your old tub or shower. Safe Step makes all the arrangements for their customers, who do not need to hire additional plumbing or electrical laborers to complete the project. Up front fees may be required to start construction.

Pros
  • Full-service installation and removal
  • More features than other tubs
  • Installation usually takes a day
  • Limited lifetime warranty on product
Cons
  • May charge up front deposit

Safe Step Walk-in Tub Features

While the size and shape of Safe Step walk-in tubs often vary, many of their tubs have the same standard features. Because Safe Step can customize their product to fit what customers need, homeowners rarely need to change the size or layout of their bathroom. Therapeutic devices are standard on all tubs, including the Dual Hydrotherapy Massage System and Chromotherapy System.

Safe Step products have an extensive list of features to provide a safe bathing experience for anyone with mobility issues. Users get into the tub using a side door, shut the sealed door, then fill their bath without having to worry about falling while getting in. The heated seat keeps users warmth while they wait for the tub to fill.

Safety and comfort are two of the most important features you should consider when choosing a walk-in tub or shower. These benefits are the reason why people buy Safe Step walk-in tubs:

Walk-in Tubs Walk-in Showers
Wide, safer doors Streamlined look
Quick-release drain Controls are easy to reach, quick on/off shower button
Easy to reach controls Extra-long safety bar
Anti-slip floor and seat Low-entry step
Built-in grab bar Commercial grade anti-slip flooring
Safe Water cleaning system Built-in folding chair
Mold resistant gel-coat Anit-scald faucet
Anti-scald faucet Pads support up to 350 lbs
10 massaging jets
17-inch high heated anti-slip seat
Handheld shower wand
Right or left door
Low-entry step

Safe Step Pricing

As noted earlier, Safe Step Walk-in Tub Co.’s products are an investment, with the cost of the tub or shower unit, modifications to the bathroom, electrical and plumbing, and installation included in the price. Safe Step avoids quoting general prices since nearly every project is unique. To help make the cost more manageable, the company offers a financing plan with approved credit. Before choosing a payment plan, be sure to check interest charges and compare with other credit based options.

The company also offers a “Helping Hands Rebate” of up to $1,500 to help offset the lack of Medicare coverage, and discounts for military veterans. Getting an exact quote for a Safe Step tub in your home is free, but you’ll need to request an estimate by completing a form on their website. For guidance on what to look for in the price of a walk-in tub, visit our walk in tub guide.

Safe Step Warranty

The Safe Step Walk-in Tub Co. covers their products with a lifetime warranty on parts and labor for the original purchaser as long as a company representative completed the job. According to the Safe Step, this warranty covers the tub (including manufacturing defects), door seal, faucets, water pumps, heaters, and blowers. Specific exclusions may apply, and coverage may not pay for all service or labor costs for every repair. There is a two-year warranty on caulking.

Safe Step Customer Service

Safe Step provides customer service via toll-free number at (800) 346-6616 or via chat on their website 24 hours a day. For those interested in buying a tub, a rep will return your call within an hour or two, or you can schedule a time to see one of the many showrooms in the U.S. Those who have already purchased a tub have access to the customer service line from the moment they pay their initial deposit until they are satisfied with the tub installation. This same number will connect them to a representative for any ongoing troubleshooting or warranty claims that may come up.

Safe Step home page

Source: Safe Step

What do Safe Step Reviews say?

Customers report being pleased with the responsiveness of the service team in resolving issues with leaks or answering questions that arise over time. Buyers describe Safe Step walk-in tubs as a luxury home bathing experience without sacrificing safety. The perks of owning the bathtub come up frequently from customers with mobility issues, with some reporting a significant relief of pain symptoms from conditions such as rheumatoid arthritis.

The Better Business Bureau (BBB) rates this company with an A+, its highest rating. Safe Step has earned this mark by being responsive to customer questions and complaints in its nine years in business. Many of the reviews left by customers are specific to the experience they received at a particular Safe Step dealer and may not be a reflection of service at another location or the brank.

The most common complaint received by customers is that the tubs and showers can leak soon after install. It’s not uncommon for a newly installed walk-in tub to need adjusting after some use. Almost all of the verified Safe Step reviews have displayed promptness and professionalism in getting service providers back to the home to make these adjustments under the original lifetime warranty.

A few of the complaints by users were related to unclear pricing guidelines. Some customers felt pressured to buy when a representative visited their home to measure the bathroom for appropriate fitting, and some said that figuring the total cost of various models and options was confusing. Most of the verified reviewers that mention price, however, seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment for their health and well-being. Most of the verified reviewers that mention price, however, seem satisfied by their overall purchase and refer to the higher-end tubs as a worthwhile investment in their health and well-being.

Finally, these walk-in tubs can use more water than a standard bathtub, often requiring an upgrade in the hot water system to accommodate the volume. For those reviewers who may not have known this up-front, the extra cost to install the heater was a surprise. Most were able to justify the inconvenience with the perks that a deeper tub can provide, including additional spa jets for a relaxing bathing experience. Customers compared the step-in tubs to having a private hot tub in their bathroom.

Safe Step Q&A

  • My home doesn’t have a standard-sized tub. Will my bathroom have to be remodeled to accommodate a walk-in tub?
    It’s possible that some remodeling will be necessary. Safe Step will determine which tub is best suited for your bathroom, including size, plumbing and electrical needs, fixture placements, and aesthetics. Their trained team members will recommend the appropriate tub or shower for your needs after an inspection of your tub area.

  • Will my existing tub or shower need to be removed first?
    Yes. The Safe Step team will handle this for you. Their professionals are trained in proper removal and clean up, which is included in the cost.

  • How much are the additional plumbing or electrical charges required for installation?
    All additional installation tasks that may include additions to your plumbing or electrical systems come bundled in the price and are included in your custom quote. The Safe Step team has membership in the National Association of Home Builders (NAHB) and International Association of Plumbing and Mechanical Officials (IAPMO), and professionals have received extensive training on how to ensure your systems are treated appropriately upon install.

  • Does Medicare or Medicaid cover the cost of a walk-in tub or shower?
    Currently, no. These programs will only cover the cost of durable medical equipment, which does not include walk-in tubs.

  • What kind of warranty comes with my product and installation?
    Safe Step guarantees its products and the quality of installation for a lifetime against manufacturer’s defects and performance of the tub, door seal, faucets, water pumps, blowers, and heaters.

  • What else should I know about Safe Step?
    Safe Step Walk-In Tub Co. is based out of Nashville and has been providing walk-in tubs and showers since 2009. They have several showrooms across the United States and Canada, and their professional sales reps are trained to work with customers to find the right walk-in tub or shower with their existing bathroom floor plan. The company only sells to homeowners and has received the Arthritis Foundation Ease-of-Use Commendation after having their products independently tested.

Conclusion on Safe Step

While you’ll need to schedule a home visit to get the exact details on which model of walk-in tub is right for you, this will lead to getting the right fit for your home. Safe Step Walk-In Tub Co. developed a product line to fit almost all budgets. Customers who value American-made products will also love that each tub is made in Tennessee and representatives are available nationwide to assist in your purchase. Call or use the online chat feature on their website to schedule a visit or be directed to one of their many showrooms. If you’re interested in a walk-in tub from Safe Step, call 888-653-9934 or check out their website.

Safe Step Reviews

Recent Reviews

November 21 2020 1:13PM

I really like the tub, the only thing that I don't like is the door. I wish it opened out instead in. It would make it easier for me to clean and easier for my husband to get in.

Otherwise I'm very happy with it. The guys that done the work on it were great. They knew exactly what they're doing {fantastic work}. Thanks to them my safe walk in tub looks beautiful. Thank you.

Patricia C.
Westport, MA
November 17 2020 8:03AM

We like the quality and the price of Safe Step. Their sales reps were very professional and pleasant. The installers were kinda young. They were good, though. They were professional. It was just a surprise to us that they knew what they were doing at such a young age. It kinda blew me away.

As far as the product, we like the low entrance and that it's safe. I've used it and I've noticed a little bit of difference in my life. We're happy with it so far.

Ted P.
Cheyenne, WY
November 14 2020 4:58AM

I like my Safe Step really well. I like all its features. I had to replace my tub and I just had been putting it off. Then I thought, "Well, I might as well get a walk-in now." The reps from Safe Step were fine.

The installers were excellent. Our bathroom is very tight, and they got it all in. They had to take the door out. They cleaned up after themselves, too.

The heater doesn't really heat anything though. The seat and back are colder than ice. They said to call them if anything wasn't working. I just had been too busy.

I've told most of my friends that I have it and I really like it, but that they are expensive. I could afford it. I suggested to get it for my sister, but she just can't afford that.

Pat B.
Rocky Ford, CO
November 14 2020 2:21AM

I researched all of the walk-in bathtub companies and it seemed like Safe Step was the best.

The salesman really went into detail, and because I had already researched, I knew. So I told him, "You could sit here and do this spiel all day, but I'm gonna buy one." He was absolutely great.

The installers were great, too. They were here to do a job and they did their job. They got it done a lot sooner than I thought.

For me, I like that it's easy when you get in and out of the tub. It's got a lot of bells and whistles that are nice. They're all good. I realized I'm gonna have to get one of those tankless water heaters now. I've already told others if they can afford it, they should get it. It's well worth it.

Allen N.
Lakewood, CO
November 13 2020 2:31AM

The installation of our Safe Step was pretty quick because the guys that installed it were in a town in Nebraska close to us.

They had an install for the next day and the lady cancelled. So, they called and installed ours about two weeks sooner than we were expecting it. That was a really nice surprise.

I like the tub. My husband doesn't because he thinks it takes too long to fill. He doesn't wanna sit there for 15 minutes while it fills up with water. But that's pretty much the only complaint we have about it. Otherwise, it's been good. We kind of appreciate the convenience.

Debra R.
Sterling, CO
November 06 2020 6:13AM

We'd had a Safe Step before and my husband saw some sort of an ad. So, we called and ordered it. The sales reps we dealt with were great, and the installation went very well. We like the ease of getting in and out of our walk in tub. I like the features very much.

Linda B.
Colorado Springs, CO
November 05 2020 9:56AM

I called Safe Step and set up an appointment and it sounded pretty good. The installers did really good on the installation.

As far as the product, I shower in it, but I really haven't had a lot of time with it. There are other people here that have used it, and they like it. If there's one thing that I have against it is when it goes together up on the top, there's a line there.

When you're showering, water comes in that and goes right down on the floor. I have to put a towel there or something to keep it from going on the floor. Other than that, I'd recommend it to people because it is nice.

Barbara W.
Henderson, CO
November 04 2020 2:47AM

The representative was very informative and did not try to pressure us into buying the tub. He was able to offer various prices and options. He said the microbubble feature is very therapeutic and removes dead skin. Yucky I know. But he did not exaggerate. It is amazing.

I have been in many spas but never enjoyed any as nice as our tub. Really love it. Although it was very expensive we are very very happy we invested in a safe step. I fall a lot which was the motivation for getting it. But oh my! It is so much more than just the safety it provides.

I would have loved this in my early adult years even though I never fell back then. If you are thinking of getting one...if you can afford it I recommend you get one.

Jo J.
Idaho Falls, ID
November 02 2020 11:40AM

I did some research and found Safe Step online. Then, I called and set an appointment and they sent a salesman out. When I first met him, I was very impressed. I really liked him. He seemed to be really knowledgeable.

Before we bought the Safe Step, I had American Standard also come out and give us a bid. American Standard told me that our hot water heater was not gonna be big enough. We have a 40-gallon. But the Safe Step guy said, "Oh, no 40-gallon is plenty big enough."

It turns out, he was wrong. American Standard is right. 40-gallon is not big enough. We are now having to buy a new hot water heater on top of it because he reassured us that we had put the right equipment, and we didn't.

I'm not really pleased with that. Either he doesn't know what he was talking about or he just lied to make the sale. But it is what it is. We already have a $17,000 bathtub installed.

Now, I have to invest in another $800 hot water heater and the worst part about it is we have to buy a specialty hot water heater because it's done in a crawlspace, so we have to have the short fat one. We can't get a regular tall hot water heater.

Right now, grandma's using the tub, but she can only fill it about half full. She can get up to about her waist, which is over the first set of waist jet. But she can't use the back jets because the water's not deep enough.

It blows water all over the place. And it's not like you can fill it partway and then give it a second, turn the water off and wait a little bit and then turn it back on and get it hot and then cold because you gotta already be in the tub.

Our only option is to boil hot water and pour hot water in there while she's in the tub in order to get it full enough.

I have not been really happy with it and I haven't recommended Safe Step. They do what they have to do to make the sale. So, I told other people, "Be prepared to not find everything factual."

I should've done a little bit more research. I should've gone into some blogs and talked to people on the internet.

There are multiple things that the salesman goes over that could be an issue. Everybody has their own little things, but what turned out to be my problem was the hot water heater isn't big enough,

They need to tell people the truth. A 40-gallon hot water heater is not big enough. It needs to be a minimum of 50, which is what American Standard told me. I chose not to believe them and I chose to go with Safe Step's salesman, and now I'm regretting it.

Grandma loves the tub, but we can't get full use out of it. The installation guys were really good but the salesman kinda turned me off from it.

Shelly B.
Henderson, CO
October 31 2020 5:18AM

The Safe Step tub is great, but they got a lot of things that they need to do as far as for the consumer. We have problems with how they measured it. We ended up accepting a smaller tub.

We had a check and I wrote the right number in the little square box, but I did not write the right number on the line where you write the actual words. They owe me money.

I've been trying to talk to them. I've tried to directly contact them. I've left four messages and no one has returned my call. So, I am not a very happy person. I don't even know whether they're aware of what they did. I need to talk to somebody so we can straighten it out.

Safe Step has a successful program. Majority of the people that they try and sell to, and do sell to, are older. The gentleman that came here was very polished. But they have a routine that they go through to try to sell it to you, and he won't deviate from that.

I was ready to do this before he ever got here, made the appointment, and he would just keep on and go step by step. I told him we wanna buy it, and he just wanted to continue. He was overselling the product. He did not need to do that.

Then he measured wrong. It came here after having to wait for almost a month for installation, and it was the wrong tub. I had to delay a day for them to bring us the right tub, and we had to do some modifications to get it in the bathroom.

But once it was in, the installer was highly competent. They did what they were supposed to do. However, they still say, "This is how you fill up the tub. This is how you do it."

We walked in there, he has the tub already filled up. We had no idea about the shower. He showed us all the features about the tub while it was full of water. He showed us how to drain it but did not drain it.

Then he took two hours after that to caulk everything. It was distressing because it took so long for them to do it. I was highly disappointed not from the standpoint that it took that long. But he didn't explain, "Well, it's gonna take me this much longer to get it done."

We kept going on. He sent his assistant in and sat down in the kitchen. I was writing the check, they were doing whatever, and I was not paying attention to what was going on. I got totally distracted.

It was a personal thing that we were gonna install it that particular day, which we did not. We installed it the next day.

The following day, I was going to have a physical procedure done, and I could not use the tub that night because he told me it took 24 hours for that caulk to set up. So I couldn't even use it when I wanted to use it before I went for my medical procedure.

Fred H.
Johnstown, OH
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