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Eargo Hearing Aids

4.7 Stars (208 Reviews)
Most Reviewed
Brands that earn the Most Reviewed badge have received the most customer reviews in their category on Retirement Living over the last 12 months.
Updated: January 20, 2023
By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager
Edited by: Lauren Hamer
Lauren Hamer
Editor
Lauren is the editor for Retirement Living focused on discussing current senior-related issues, including retirement planning, consumer protection, and health and wellness. With six years of finance and career journalism experience, Lauren has edited personal finance content for Credible, Angi, Slickdeals, Jobs for the Future, and more.
Editor

Eargo is quickly becoming a leader in hearing aid innovation. The company is made up of ENT surgeons and hearing professionals who have developed comfortable and highly functional hearing aids. Eargo is highly rated overall, with many enthusiastic customers. Eargo offers safe remote hearing checks and phone consultations, plus online ordering - all done remotely and from the comfort of your home.

Eargo Logo

Editorial Breakdown

Ease of Purchase 4.9 Stars
Warranty 4.5 Stars
Price 4.3 Stars
Customer Service 4.8 Stars

Overall Rating 4.6 Stars

Bottom Line

Eargo is a technological leader in the hearing aid industry, cutting out the middleman to expedite the process. There are four Eargo models available: Eargo 6, Eargo 5, Eargo Neo Hifi, and Eargo Max.

Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low.

Pros

  • Includes support from licensed hearing professionals
  • Payment plans as low as $70 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable

Cons

  • No models for profound hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to severe high frequency hearing loss , and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers four hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Max, Eargo Neo Hifi, Eargo 5, or The New Eargo 6. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one- or two-year warranty.

  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo Hifi hearing aids are Eargo’s latest model for 2020, featuring sophisticated wind noise reduction technology allowing for crisp and clear speech both inside and outside. Eargo Neo Hifi is a technologically advanced hearing aid designed with premium sound quality to impress audiophiles. Eargo Neo Hifi works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes with new 4 layer Flexi Palms for increased comfort and sound clarity.
  • Eargo 5 offers some of the best customizable sound quality within the smallest in-canal hearing device Eargo offers. Eargo 5 is made to get better over time with in-field upgrades. Eargo 5 uses Sound Match technology to provide custom tuning and hearing screenings without leaving your home. Tap the device to control sound with four presets, or fine-tune your hearing experience using the mobile app. Eargo 5 i is a medical-grade, FDA Class II exempt hearing device with a battery designed to last five years. The devices run continuously for up to 16 hours on a charge.
  • Eargo 6 is the latest hearing aid from Eargo. The latest model comes with Sound Adjust technology witch optimizes the soundscape based on your changing environment. Sound Adjust identifies foreground and background noise and works to reduce background noise. Eargo 6 is water resistant with a rating of IPX7, submerged in one meter of water for 30 minutes. The Varta Microbattery allow for up to 16 hours of runtime.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Cost
Eargo Max Mild to moderate high-frequency hearing loss No $1,450 $67/mo
Eargo Neo Hifi Mild to moderate high-frequency hearing loss Yes $1,950 $90/mo
Eargo 5 Mild to moderate high-frequency hearing loss Yes $2,450 $78/mo
Eargo 6 Mild to moderate high-frequency hearing loss Adaptive $2,950 $94/mo

Medical, First Responders, Teachers: 10% off Eargo 5 and Eargo Neo HiFi
Veterans, Active Military/Families: 20% off Eargo 5 and Eargo Neo HiFi Get $300 on Eargo 6 for a limited time.

How to Buy Eargo Hearing Aids

You can buy the four Eargo hearing aid models from the company website, and Eargo can also send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides either a one or two year warranty depending on the model. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,500 to $2,950. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 20 percent discount to veterans and active military members.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 36 months with rates from interest-free to 29.99 percent.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 4 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids. You can check your hearing online with Eargo’s clinically validated hearing check, on their website.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to severe high-frequency hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.

Conclusion

Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.


208 Eargo Reviews

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Featured Review

5 Stars

November 29 2022 2:31PM

The Eargo product is very advanced and works as stated. Online support and availability of professional staff is excellent. I purchased Eargo based on my son's recommendation after trying several other aids. I am very glad I did!

ROBERT B.
Fishers, IN
Eargo
We are very glad you decided to try Eargo and appreciate your wonderful feedback!
5 Stars

January 28 2023 12:54AM

So far the Eargo hearing aids are amazing. I’ve spoken to my audiologist, Amber, 3 times and every time she patiently walks me through any minor or major questions I might have. I am certainly hearing 100 times better.

Mary Anne M.
Denver, CO
3 Stars

January 21 2023 4:57AM

I was looking for hearing aids that went up in the ears, and I thought Eargo would be good. The best thing about them is they were not hearing aids that go over your ears. The ones that went over my ears constantly got hung up in my glasses. So, I take my glasses off and I flip the hearing aid off.

It was always a pain. There was pressure behind my ear from the hearing aids and my glasses' temples. Eargo is the best thing. I didn't have to worry about them all the time. They were just stuck up in there and you don't notice them.

I sent the hearing aids back, though. If you try to eat with them on, all you hear is the crunching inside your head. It was terrible. I'm a vet, and the VA gave me hearing aids, which were over my ear. I didn't care for them as well, but they hear way better than the Eargo did.

Also, Eargo is very expensive, and the batteries only last a couple of years, and that bothered me. There is no battery replacement. You have to buy new ones.

Gary M.
Waterford, MI
4 Stars

January 15 2023 10:22AM

I had trouble with the right ear. It wasn't fitting right, the instrument wasn't. And so the company, I called up and had a very nice person that I talked to. And I told her what's wrong, and it was still under warranty. So bing bang, she sent me a box that I opened, took out the new one, put in the old one, sent it back, and now the new ones much, much better.

Earl A.
Albuquerqe, NM
5 Stars

November 28 2022 4:45PM

Great product that made a difference in my hearing and every contact I spoke with was knowledgeable, helpful, and very polite. Unfortunately I have to return my Eargo 6 because the device does not allow features to be accessed on my brand of cell phone. Inquire before purchasing.

Gerald D.
Deland, FL
5 Stars

November 11 2022 10:15PM

What a difference. No more cupping my ears with my hands. The customer service is great too. I learned a lot about fitting them in my ears and choosing optimal programs that suit my needs. If you struggle in noisy environments like restaurants these work great in helping filter out the din. Love em!

Rick W.
Simpsonville, SC
Eargo
So happy to hear that you love your Eargo hearing aids!
5 Stars

November 08 2022 6:42PM

This is my second pair of Eargos! I found that there have been some great improvements eg: able to make adjustments with my iPhone, size is smaller and they are easier to clean. Online videos explaining how to take care of my Eargos and helpful reminders as to when you need clean and service my Eargos.

Charles S.
Mission Viejo, CA
Eargo
Thank you for staying with Eargo. We appreciate it! More great improvements are on the way!
5 Stars

November 08 2022 5:18PM

My new EARGO6 devices are going to be a great benefit to my hearing and lifestyle. The customer service I experienced with Bryan and Jalene was excellent. I look forward to a long and fulfilling relationship with Eargo products and people. Thanks!

Dwayne F.
Durango, CO
Eargo
We look forward to a long relationship with you and helping you hear life to the fullest!
5 Stars

November 01 2022 8:22PM

Eargo is exemplary in their customer service. The only thing as amazing as that was the product itself. The Eargo 6 product is comfortable, stable, programable, and adjusts to a variety of settings. With a little practice they become the contact lenses for your ears. Try them, you will not be sorry.

William T.
Dallas, TX
Eargo
Amazing review! Love "contact lenses for your ears". Thank you!
5 Stars

October 25 2022 12:17PM

Overall, I'm very pleased with Eargo. I don't wear them as frequently as I probably should, but the design of them is what drew me there. I work in health care and I had a patient who said, "Do I need to take my hearing aids out?" I was standing right next to him and I said, "You don't have them in."

He said, "I do." I looked down again and I said, "No, I don't see them." He pulled them out. I said, "Wow, those things are small." So, that got me into their website and I researched them.

The gentleman I spoke to at Eargo was very knowledgeable, very professional, and truthfully was the reason why I made the decision right then. I asked a lot of questions, and he answered them. He wasn't pushy. So, I was very pleased.

I got the delivery. I've had some follow-ups. I was having some issues getting them tweaked. Their direct-to-consumer model works because they're really good at what they do. A lot of companies don't.

Every person that I had an interaction with at Eargo followed up with me. They always were very helpful. So, I'm very impressed.

As far as the cost, they're competitive. They do break it up for you. You can pay it over a period of time. They made it very easy to get their product. Then, once you got it, they were there if you had any questions. I have an app on my phone for it.

When I call, they get back to me, then they follow up and make sure that the adjustments we made were okay, and that they're still working.

Eargo is a good company. They're very much on top of it. I really do feel good. The last thing you want when you spend a couple of grand is buyer's remorse.

I'm happy I got the product. I should probably wear them more frequently than I do. They send little reminders, time to clean them, the battery, and time to replace the tips. It's a well-oiled machine.

The product works. I love the fact that I don't have a head of hair. So, the whole vanity thing about putting a hearing aid behind my ear was a real challenge for me. Then, when I saw these things, you can just bury them in the canal of your ear and nobody even knows you have them in.

At the end of the day, the product has to work. Small is good, but it still has to work. Then, you have to have a company that stands behind what they have. Eargo does. I don't give referrals to families and friends or neighbors and I've given that name out to a number of people.

Bill D.
Woodstock, NY
Eargo
Thank you for sharing your Eargo experience. Happy to hear your enjoying the support, performance, price and fit Eargo offers. We appreciate the referrals very much!