Eargo Hearing Aids

Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low. Eargo hearing aids are covered by Federal Benefits (FEHB Benefits) and handles claims directly, making it possible for customers to receive their hearing aids with zero out of pocket costs.

Pros
  • Includes support from licensed hearing professionals
  • Payment plans as low as $86 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable
  • 100% Covered By Your Federal Benefits

Cons
  • No models for profound hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to severe high frequency hearing loss , and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers three hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Max, Eargo Neo, or Eargo Neo Hifi. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one-year warranty.

  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo hearing aids are one of Eargo’s latest model, featuring the most robust sound amplification and dynamic feedback reduction the company offers. Eargo Neo is a technologically advanced set of hearing aids and works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes standard with Flexi Palms.
  • Eargo Neo Hifi hearing aids are Eargo’s latest model for 2020, featuring the most sophisticated wind noise reduction technology allowing for crisp and clear speech both inside and outside. Eargo Neo Hifi is the most technologically advanced hearing aid designed with premium sound quality to impress audiophiles. Eargo Neo Hifi works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes with new 4 layer Flexi Palms for increased comfort and sound clarity.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Cost
Eargo Max Mild to moderate hearing loss No $1,850 $86/mo
Eargo Neo Mild to severe high frequency hearing loss Yes $2,350 $109/mo
Eargo Neo Hifi Mild to severe high frequency hearing loss Yes $2,950 $123/mo

How to Buy Eargo Hearing Aids

You can buy the three Eargo hearing aid models from the company website, and Eargo will send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides a 1 year warranty. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website, but if you would like to buy in person, use the store locator on the site to see if you live near a b8ta retail store.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,850 to $2,950. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 20 percent discount to veterans and active military members for mid- to high-range hearing aid models.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 36 months with rates from interest-free to 29.99 percent. Eargo hearing aids are covered by Federal Benefits (FEHB Benefits) and handles claims directly.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 4 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids. You can check your hearing online with Eargo’s clinically validated hearing check, on their website.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to severe high-frequency hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.

Conclusion

Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.

Eargo Reviews

Recent Reviews

Featured Review
March 09 2021 10:41PM

Eargo is the only brand you should consider buying if you need hearing aids. They’re a top notch company with excellent customer service, continuing follow-up and too, their hearing aids are beyond compare.

We looked at many other choices and are so very happy we decided to purchase these because they work wonderfully.

My brother, being 77, found these to be easy to use and now he can hear everything from people around him, the television, phone calls and best of all his lovely wife’s voice of 52 years.

I don’t think there’s another company that even comes close to matching Eargo’s quality, customer’s satisfaction, dedication and personal care.

Please give them a try - they won’t disappoint, they will meet your highest expectations going above and beyond - they’re all about pleasing you 100% - thank you Eargo! Sandy Amboy WA.

Carlus C.
Louisville, KY
April 26 2021 2:39PM

From my initial welcome call with Karina to receiving my Eargos and having my first conversation with Audiologist Lois, I have had nothing but excellent customer service and product quality.

It is much easier to understand conversations when listening to the TV and when I am out and around. I can now hear the "tip-tap" of my Lhasa Apso's feet on the floor which I never even noticed before.

The Eargo hearing aid holder and charger provides excellent portability for charging without the need to always be attached to a household power outlet and the hearing aids themselves require no messing with expensive and tedious batteries.

If their customer service and product quality continues like this, Eargo will definitely be the product to beat when it comes to hearing aids!

Thomas G.
Oak Hill, WV
April 20 2021 11:14PM

The Eargos themselves are pretty cool. This is my first hearing aid experience and I’m so glad they are tiny, powerful, and digital. It took a bit to get started as I had to get a new hearing specialist to answer a few questions.

My first specialist never responded to my email requests after our first meeting. But I called in and a great customer service person helped pair me with a new specialist. And Chelsea has been fabulous!

Paula B.
Olathe, KS
March 30 2021 8:18PM

These look so good. Bought them and lived in constant worry they will fall out (which they did and I spent a few hours in garden finding one). Dared not wear them out of the house; replaced the white tips, trying every size. My wife constantly after me to wear them.

Finally, I said, "You try them." She put them in. They all but disappeared into her ears and she said they work great. Turns out my ear canals are too small, even after clipping off the white whiskers.

Called Eargo. So sorry, out of warranty. A single photo showing them in proper position would have helped me a lot. So made one more effort, my wife pushing as hard as she could to get them inside canal.

Result: lots of pain and no improvement. These might be the best hearing aids ever but if you have small ear canals you are $2500+++ out of luck. This is the strongest argument for seeing a real person for a fitting.

The only good thing I can say is the ease of charging and not needing batteries. If they improve hearing, I can't say. Heading to Costco. Want to buy a slightly used set of Max's?

William H.
Bremerton, WA
March 27 2021 4:33PM

I have experience no problems in wearing the Eargo aids. The assistance from the Company has been great. The on-line videos are very helpful and provide the necessary viewable information to start using the units as soon as they arrive.

Thomas H.
Greensboro, NC
March 23 2021 12:27PM

Randall wears the Eargo hearing aids. He says he can hear everything good. Sometimes, it gets on his nerves because he ain't used to hearing anything. He hears me, but he used to ignore me. And now, he can hear me. I said, "I know you heard what I said" because he looked at me.

Randall likes his hearing aids. Sometimes, he'll take them out because he says when he's on the phone, it started making a racket with the phone. It makes some kind of sound. It's a beeping or a roaring.

He tells everybody about it. He tells how he didn't have to pay anything for it. I got a letter the other day that I could get one too. I might get me one so when I hear him mumbling stuff under his breath, I'll know what he's saying.

The Eargo hearing aids are definitely worth it. Randall can't lie about not hearing anything. He can now hear stuff he ain't been hearing.

Shari H.
Winfield, LA
March 23 2021 12:17PM

My Eargo hearing aids are a little overpriced, but they're pretty good. I've had really good interaction with everybody and I've got prompt responses too.

If I had any suggestion, it would be making it a little bit easier to turn the volume up and down in each one instead of having to program the hearing aid with certain programs. Just volume alone would be easier for me to use.

I'd tell others to check out more different hearing aids, but if they decided to go with the Eargo, it would be fine. They'd work fine.

Scotty C.
Philadelphia, MS
March 22 2021 10:31AM

I'm pleased with Eargo so far. The team has been pretty helpful. I have spoken to some of my friends who need hearing aids and if they ask me if they should or should not, I would say, "Get them."

Lloyd B.
Houma, LA
March 18 2021 9:06PM

My first hearing aids so typical newbie learning curve about how to clean them after use and recharging.

I had some difficulty getting the right unit to charge after some months of use but could achieve total recharge by swapping the right unit into the charger’s left port after the left unit reached full charge.

It worked as a work around and when I emailed a couple of questions to Eargo I received a prompt email reply with a case number within a couple of hours.

The second day customer service called me to verify my address, then told me a replacement charger was being sent. Nice! End result is I now leave the charger-base/storage unit plugged in whenever I’m not wearing my Eargos.

I clean the units after use with alcohol and a soft cotton cloth (old tee shirt), let them air dry for a few minutes then insert them into the charger/case. Watch the green lights to verify the charge is working, close the case and forget about them until I need them again.

With the pandemic restrictions we’re not out and about much so I don’t wear them every day but they sure make hearing the doctor/nurse or waitress a lot better. Thumbs up Eargo!

Jim F.
Clarksville, TN
March 18 2021 7:46PM

These are the most expensive ear plugs I've ever owned. They worked well for the first few months but then they started not holding the charge and not changing the audio mode. The "L","R" markers on the units were not legible from the beginning.

I can go on but why bother? In short these things are awful and I would not recommend them to anyone, go see a professional and get the real thing. It costs about the same and you have someone to work with. Screw me once, shame on you, Screw me twice, shame on me!!

D. R.
Palm Bay, FL
Eargo

Hello. We're sorry you're having difficulty with your Eargo hearing aids. Based on your comments of having difficult to read left and right ear markers tells us you have an early generation set of hearing aids. Based on information in our database, we don't see where you've contacted us for service and we always offer repairs on our hearing aids. If you reach out, we will even repair or replace your hearing aids and charger at no cost in an effort to earn back your trust. Please call us at 800-615-8000 because if we don't know about a problem we can't attempt to resolve it.

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