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Eargo Hearing Aids

4.7 Stars (243 Reviews)
Most Reviewed
Brands that earn the Most Reviewed badge have received the most customer reviews in their category on Retirement Living over the last 12 months.
Updated: January 20, 2023
By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager
Edited By: Lauren Hamer
Lauren Hamer
Lauren is the editor for Retirement Living focused on discussing current senior-related issues, including retirement planning, consumer protection, and health and wellness. With six years of finance and career journalism experience, Lauren has edited personal finance content for Credible, Angi, Slickdeals, Jobs for the Future, and more.

Eargo is quickly becoming a leader in hearing aid innovation. The company is made up of ENT surgeons and hearing professionals who have developed comfortable and highly functional hearing aids. Eargo is highly rated overall, with many enthusiastic customers. Eargo offers safe remote hearing checks and phone consultations, plus online ordering - all done remotely and from the comfort of your home.

Eargo Logo

Editorial Breakdown

Ease of Purchase 4.9 Stars
Warranty 4.5 Stars
Price 4.3 Stars
Customer Service 4.8 Stars

Overall Rating 4.6 Stars

Bottom Line

Eargo is a technological leader in the hearing aid industry, cutting out the middleman to expedite the process. There are four Eargo models available: Eargo 6, Eargo 5, Eargo Neo Hifi, and Eargo Max.

Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low.


  • Includes support from licensed hearing professionals
  • Payment plans as low as $70 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable


  • No models for profound hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to severe high frequency hearing loss , and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers four hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Max, Eargo Neo Hifi, Eargo 5, or The New Eargo 6. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one- or two-year warranty.

  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo Hifi hearing aids are Eargo’s latest model for 2020, featuring sophisticated wind noise reduction technology allowing for crisp and clear speech both inside and outside. Eargo Neo Hifi is a technologically advanced hearing aid designed with premium sound quality to impress audiophiles. Eargo Neo Hifi works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes with new 4 layer Flexi Palms for increased comfort and sound clarity.
  • Eargo 5 offers some of the best customizable sound quality within the smallest in-canal hearing device Eargo offers. Eargo 5 is made to get better over time with in-field upgrades. Eargo 5 uses Sound Match technology to provide custom tuning and hearing screenings without leaving your home. Tap the device to control sound with four presets, or fine-tune your hearing experience using the mobile app. Eargo 5 i is a medical-grade, FDA Class II exempt hearing device with a battery designed to last five years. The devices run continuously for up to 16 hours on a charge.
  • Eargo 6 is the latest hearing aid from Eargo. The latest model comes with Sound Adjust technology witch optimizes the soundscape based on your changing environment. Sound Adjust identifies foreground and background noise and works to reduce background noise. Eargo 6 is water resistant with a rating of IPX7, submerged in one meter of water for 30 minutes. The Varta Microbattery allow for up to 16 hours of runtime.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Cost
Eargo Max Mild to moderate high-frequency hearing loss No $1,450 $67/mo
Eargo Neo Hifi Mild to moderate high-frequency hearing loss Yes $1,950 $90/mo
Eargo 5 Mild to moderate high-frequency hearing loss Yes $2,450 $78/mo
Eargo 6 Mild to moderate high-frequency hearing loss Adaptive $2,950 $94/mo

Medical, First Responders, Teachers: 10% off Eargo 5 and Eargo Neo HiFi
Veterans, Active Military/Families: 20% off Eargo 5 and Eargo Neo HiFi Get $300 on Eargo 6 for a limited time.

How to Buy Eargo Hearing Aids

You can buy the four Eargo hearing aid models from the company website, and Eargo can also send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides either a one or two year warranty depending on the model. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,500 to $2,950. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 20 percent discount to veterans and active military members.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 36 months with rates from interest-free to 29.99 percent.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 4 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids. You can check your hearing online with Eargo’s clinically validated hearing check, on their website.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to severe high-frequency hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.


Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.

243 Eargo Reviews

Write Review

Featured Review

5 Stars

April 18 2023 4:53AM

The people from Eargo were really good to deal with. They called two weeks later and wondered how everything was going, and what they could do. They've been really good about it. Then, even after the 30 days were up, they still called and said, "Well, is there anything we can do for you?"

As far as the hearing aids, the quality is pretty good. I am still getting used to them. I don't wear them all the time because I work and I don't want to take a chance of damaging them. It works out well.

For over-the-counter hearing aids, they're a little bit more on the expensive side than the other ones. I bought a pair of the cheaper ones and you do get what you pay for. So, I felt like the inexpensive ones don't work out well. You couldn't really adjust them.

Where with these Eargo hearing aids, there are adjustments in them and different settings. When you push a different setting, you can just tap on the side of your ear to do that. That works quite well. Then, if you do need to go in to your app, you can change some things in your app, too.

The hearing aids do take a little while to get used to but then once I got used to them, I found myself in the shower with them in. A lot of times, people say, "Oh, yeah, you can take them six feet underwater."

Eargo said, "Yeah, if you do make a mistake, get in the shower, and have them in, just stop, take them out, set them on the counter, and then dry them off." So, that's what I did and they work just fine.

Steven H.
Junction City, OR
So glad that we've demonstrated the level of support and care that you deserve. Thank you for sharing your Eargo experience!
5 Stars

May 29 2023 1:17PM

So far, excellent! Three observations: Tapping on Eargo's to change programming is useless. Cell phone interface is great with one exception. When the program is changed, often only one ear responds.

Consistency in response is very important to instill confidence that everything is working properly. Proper placement in the ear canal is a little difficult. More detailed videos on techniques for insertion would probably be helpful.

During my onboarding, I was instructed to try inserting with the removal strand at the top of the ear rather that at the bottom. Seems to work better, but I need more practice. Positive reinforcement that the Eargos have been properly seated in the charger would be helpful.

I slipped up once and had to go a day with only one Eargo working. My problem, but positive reinforcement such as an led being displayed might have been helpful. And another observation: I can now hear the audible warning regarding lane changes.

I had a red light in the side mirror to warn me, but I did not know that there was an audible alarm. Such alarms should probably be sounded using a lower frequency. (Put a safety warning in your advertisement as to why people like me need to invest in Eargos.) Thanks for making a phenomenal product, Jim.

Jim A.
Herndon, VA
5 Stars

May 23 2023 4:04AM

I liked what I read that's produced by Eargo. I sometimes use the Seniorly website and they seem to recommend it well. I've had a very erratic beginning, but that's not their fault.

I had ordered the hearing aids, knowing I was coming home from vacation and so glad that I would have them and get to start right away. I get home, and I developed Influenza A. So, there were two-plus weeks taken off right there. Then, I had two family deaths and I had to go to the hospital.

They've accommodated me. Originally, they said, "Well, hey, we'll just add on a couple of weeks at the end here so that you have the trial period for longer." Today, I had a phone appointment with them. It went very well and I said I'm going to set up a second one in two weeks.

That seems to be working well. They are a Tennessee company so the hours that they're available are fewer for those who are on the West Coast, but with the appointment system, that's working out well. You can get in touch with them by text and other ways, too. They've accommodated me very well.

As far as the hearing aids, I had gotten their samples back before the end of the year of '22 because I wanted to see how I would feel with something in my ear and that worked great. They were a free sample and I could see that I could stick them in my ear and feel okay with them.

They're great. I'm a woman, therefore, I am more appreciative than a man that they were not extremely obvious. Also, there are enough appointments in life that we have to go to to be able to use them and get accustomed to them at home, without having to go out for appointments. I really appreciated that aspect.

My hearing aids have a nice little case that I put them in overnight. I carry that little case with me all the time. However, if I feel that I might have to take them out for some reason, then I have something protective to put them into. I don't carry the charger unit with me, but it's also very small. So, that wouldn't be an inconvenience if you were spending the night somewhere. It's really handy.

When I do use the hearing aids, I'm hearing better than when they're not there. So, I'm going to keep working on this.

Just today, I was advised, "Let's try to go longer than the four to six hours. Wear them all day. Put them on in the morning so that your head gets used to hearing sounds you haven't heard for a long time, even though you're a widow and you won't be talking with people oftentimes throughout the day."

Ann C.
Carnation, WA
1 Star

May 11 2023 1:26PM

Bad experience purchasing Eargo 7 through a local Victra store. I purchased eargo 7’s on April 17, 2023 from Victra Verizon store. There was a problem that could not be resolved with the first set and eargo promptly exchanged for a new set.

There continued to be some problems so I decided to return them well within the 45 day return period. Victra refused to accept the return and eargo would not accept the return either. While eargo tried to work with the Victra store, the issue remains unresolved.

There was a $300 coupon sent by email to me from Eargo for reduced purchase price that Victra said would be honored. It was not, either by eargo or the Victra Verizon store.

Larry P.
5 Stars

May 04 2023 4:22AM

I've been seeing the Eargo thing and they had this offer, "We'll send you some dummies and see how you like them in your ear. They won't work, but it cost nothing, and then you throw them out."

So, they sent them to me and they felt the same as the ones I've been using that have the little thing hanging behind the ear type. So, I said, "Let's get the real one." I got the real ones and I liked them. They don't show, and the sound is better than the behind-the-ear ones I've tried.

Another thing I like about the Eargo is they connect to the phone well. Their support has been superb. The only thing I don't like is they don't have Bluetooth. I go to the gym in the morning and I'd love to put in the Eargo and listen to podcasts, but I can't do that.

I've talked to them about that and they said they're too small to also have Bluetooth technology. I like them. My hearing's not terrible, but I have trouble in restaurants and meetings.

Louis L.
Portland, OR
5 Stars

April 28 2023 10:36AM

I like the look of the Eargo hearing aids, and how they're hidden. Eargo's customer service team was good. They made sure everything was good with the Eargo and me and they were really attentive to any problems I had.

As far as the hearing aids, they're comfortable. I can't feel they're in there. They work well. I can hear a lot better.

Ricky S.
Broussard, LA
5 Stars

April 26 2023 3:02AM

My Eargo is working great. I got the Eargo 7. I don't feel it at all once I get it in. I put them in usually in the mornings and take them out late in the evening right before I go to bed.

James H.
Elizabeth City, NC
5 Stars

April 23 2023 6:17AM

I've gotten some other hearing aids before and it was a horrible experience, but Eargo has all been fine. I appreciated them telling me what the long-term costs were going to be and I thought it was all good. My hearing aids are good. I'm very pleased that they work.

Robert F.
Paducah, KY
5 Stars

April 15 2023 10:46AM

I love Eargo. They're wonderful. The customer service reps were very helpful. I liked that my hearing aids were not the thing that goes behind my ear.

The last time I bought hearing aids was probably six years ago and they were the kind that went behind my ears and they were like $4,500. These Eargo hearing aids were like half the price and they went right in my ear rather than having that behind my ear. So, I liked them very much.

I've been telling people about Eargo. One of the other things that I really like is that it gave me the opportunity to keep dialing them in. I could do the soundcheck over and over until I got them right. I really appreciate that I could do that myself rather than having to go back in and have it done.

Nancy S.
Orting, WA
We love this Eargo review! Thank you for sharing.
4 Stars

April 15 2023 12:34AM

The microphone cap fell off. I found the cap on the floor. They seem to move around a lot in my ears. I have been trying different size petals to try and find the right fit.

I do hear better, and my tinnitus seems to have gone down a little. It's a little bit of work though. It takes a while to adjust to these new things to do in my daily routine.

Michael M.
Chandler, AZ