Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for severe or profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low.

Pros
  • Includes support from licensed hearing professionals
  • Payment plans as low as $80 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable

Cons
  • No models for profound to severe hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to moderate hearing loss, and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers three hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Plus, Eargo Max, or Eargo Neo. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are color-coded or labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one-year warranty.

  • Eargo Plus is an entry-level hearing aid recommended for those with slight hearing loss who are using a hearing aid for the first time. Eargo Plus hearing aids feature dynamic feedback reduction and active noise cancellation with a “good” amplification rating. These hearing aids are designed to work only with Eargo Flexi Fibers.
  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo hearing aids are Eargo’s latest model, featuring the most robust sound amplification and dynamic feedback reduction the company offers. Eargo Neo is the most technologically advanced of the three hearing aid models and works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes standard with Flexi Palms.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Financing
Eargo Plus Slight hearing loss No $1,650 $80
Eargo Max Mild to moderate hearing loss No $2,150 $105
Eargo Neo Moderate hearing loss Yes $2,750 $134

How to Buy Eargo Hearing Aids

You can buy the three Eargo hearing aid models from the company website, and Eargo will send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides a 1 year warranty. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website, but if you would like to buy in person, use the store locator on the site to see if you live near a b8ta retail store.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,650 to $2,750. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 10 percent discount to veterans and active military members for mid- to high-range hearing aid models.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 24 months with rates from interest-free to 29.99 percent.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 3.5 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to moderate hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.

Conclusion

Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.

Eargo Reviews

Recent Reviews

June 20 2019 5:50PM

This is my first review on the Eargo Max which I've had for 14 months. The first hearing aid stopped working within 6 months, the 2nd went bad a few months later and now at month 14 for the 3rd time another one failed. The warranty is for 12 months from the date of purchase not 12 months for the hearing aid itself. i.e.: that means this last hearing aid is not under warranty even though I have not had it for 12 months. I called the company and they questioned whether or not I was taking care of them properly which I assure you I was taking very good care of them. At $2200 I would think everyone would take care of their investment. I in turn wondered if the replacement hearing aids they sent me were new or ones were they refurbished. I would find it unacceptable to receive a refurbished aid since I purchased new hearing aids at the outset and would expect any replacement to be new. After all these hearing aids should last at least 3 years according to my insurance. On another note, the battery life begins to decline after about 3 months going from 15/16 hours to under 14 hours. If used at level 2 that time declines significantly to 12 hours or less. On a final note, these aids are comfortable when compare to other in ear devices and the main reason I purchased them. However in hind sight with the additional money that needs to be spent, $400 for a replacement that my insurance will NOT cover, I find them to be a very bad investment.

John D.
Las Vegas, NV
Eargo

Thank you for your comment, John. We are unfortunately not able to find a match in our database for your name as it's listed here. Would you be able to reach out to us at [email protected] with the information used at your time of purchase so we can look into your Eargo experience and determine if there's anything we can do to assist? Alternatively, you can reach out to our Client Care team at 1-800-375-8058.

June 19 2019 11:22PM

I have used the Eargo Max for almost a year and in general are pleased with them. I have had to replace both units due to product issues. Eargo has great customer service and getting them replaced was remarkably easy an efficient. I have use other in the ear and behind the ear hearing aids that cost $4,000 and $6,000 that were not as effective as the Eargo Max. I do find in a noisy environment such as a bar or restaurant they tend to amplify background noise too much and I have to take them out on an airplane. For almost all other situations; movies, TV at home (so my friend doesn't have to listen at a painfully loud level) and normal conversations they are quite good. My only serious issue with them is I get constant feedback with them when using my computer which has a wireless keyboard and trackpad, to the point I have to take them out. Also, if I hug someone and their head gets near my ear they feedback. I hope they will develop a filter system to eliminate interference cause by certain level length of sound or digital signals. Also, impossible to use with a cell phone unless the phone is in the speaker mode.

Gregg H.
Jupiter, FL
Eargo

Thank you for sharing your Eargo experience, Gregg. We'd suggest reaching out to your hearing professional at 1-800-375-8058 to learn more about which Sound Programs are best-suited to help you carpe that diem (or, hug). We're all ears to help yours hear life to the fullest!

June 19 2019 2:09PM

Flexi fibers are great, but this product is not reliable. Had to replace both and the charger within two years and now have an issue with one of them again. The replacements are expensive. One should review costs with other devices before purchasing through the mail

Don S.
Pittsford, NY
Eargo

Eargo devices are reliable if cleaned properly. Your hearing professional is trying to reach you about a QA report that contains more information about the root cause of your returned hearing aid. As soon as our team compiles the information, we will send a maintenance report. Please call us at 1-800-375-8058 with any questions.

June 12 2019 12:20AM

These are not hearing aids as advertised... They are simple amplifiers that do nothing but make things louder not clearer... Don’t waste your money.... Most losses are about understanding what people say as opposed to hearing what people say. Louder will not make speech more understandable. Understand that if additional volume enhanced your clarity then people with hearing loss would understand the TV better just by turning up the volume... Which as you already know is not the case...

Scott B.
Pittsburgh, PA
Eargo

Eargo is a Class I, FDA-registered and -regulated hearing aid. This means we’ve taken the necessary steps to make sure our devices meet certain standards, the same ones that all traditional hearing aid brands have to meet. Amplifiers, or Personal Sound Amplifiers (PSAPs), do not meet these criteria and are not subject to FDA regulations. By their definition, PSAPs are meant to amplify environmental sounds for “non-hearing-impaired” consumers. In our case, we have a team of talented engineers whose sole focus is designing leading-edge solutions for those with mild to moderate hearing loss. You can read more on our help page, https://help.eargo.com/ordering-eargo/what-is-the-difference-between-a-hearing-aid-and-a-psap, and call our Personal Hearing Guides at 1-800-375-8058 with any questions. We're all ears!

May 02 2019 4:46PM

Although Eargo didn't really work out for me (severe hearing loss in left ear), I think the product and support was top notch. The design and company response was great. Never had a problem with battery life or comfort. I really wanted them to work but my ear was just too far gone but dealing with company was a pleasure, very efficient and even the return procedure was was painless. I couldn't per more happy in dealing with Eargo!

Stephen P.
Marco Island, FL
Eargo

Thank you for trying Eargo, Stephen. We appreciate you sharing your Eargo experience, and hope you find a hearing solution that meets your needs.

May 02 2019 11:08AM

I have used Eargo Max for several months and am generally pleased with them. There are several areas where the could be improved. For example, the “tap” function only appreciably increases their level to amplify the sound; you cannot decrease the level below the 1st stage, nor can you Tweak them to limit some frequencies which can be annoying. After taking several flights, I have found I must remove them as they pick up the lower frequencies of the engines and there is a constant “rumble” of sound while in flight. In addition in most crowded situations, like a busy restaurant, they are useless. They amplify the background noise so much that keeping in tune with those during conversation at the table is very difficult. I am uncertain what the manufacturer could do to improve performance under the situations described. Some friends who have other brands of hearing aids have noted that they find they amplify the wind at the shore so there is a constant noise; Eargo does not do that. Eargo does very well at theaters, at home to understand your wife, and allows listening to tv or the radio at lower volume levels. Overall I am happy with the devices but wish they were adjustable in more precise ways.

Don S.
Kannapolis, NC
Eargo

Thank you for taking the time to comment, Don. We'd suggest getting in touch with your Personal Hearing Professional at 1-800-375-8058 to learn more about which Sound Programs are best suited to help you hear throughout the day. You can also find information about changing Sound Programs here: https://eargo.com/guides

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