Eargo Hearing Aids

Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low. Eargo hearing aids may be covered by Federal Benefits (FEHB Benefits) and handles claims directly.

Pros
  • Includes support from licensed hearing professionals
  • Payment plans as low as $70 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable
  • May be covered By Your Federal Benefits

Cons
  • No models for profound hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to severe high frequency hearing loss , and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers four hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Max, Eargo Neo, Eargo Neo Hifi, or The New Eargo 5. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one- or two-year warranty.

  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo hearing aids are one of Eargo’s latest model, featuring the most robust sound amplification and dynamic feedback reduction the company offers. Eargo Neo is a technologically advanced set of hearing aids and works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes standard with Flexi Palms.
  • Eargo Neo Hifi hearing aids are Eargo’s latest model for 2020, featuring sophisticated wind noise reduction technology allowing for crisp and clear speech both inside and outside. Eargo Neo Hifi is a technologically advanced hearing aid designed with premium sound quality to impress audiophiles. Eargo Neo Hifi works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes with new 4 layer Flexi Palms for increased comfort and sound clarity.
  • Eargo 5 is the company’s latest model with the best customizable sound quality within the smallest in-canal hearing device Eargo offers. Eargo 5 is made to get better over time with in-field upgrades. Eargo 5 uses Sound Match technology to provide custom tuning and hearing screenings without leaving your home. Tap the device to control sound with four presets, or fine-tune your hearing experience using the mobile app. Eargo 5 i is a medical-grade, FDA Class II exempt hearing device with a battery designed to last five years. The devices run continuously for up to 16 hours on a charge.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Cost
Eargo Max Mild to moderate high-frequency hearing loss No $1,500 $70/mo
Eargo Neo Mild to moderate high-frequency hearing loss Yes $2,000 $93/mo
Eargo Neo Hifi Mild to moderate high-frequency hearing loss Yes $2,500 $116/mo
Eargo 5 Mild to moderate high-frequency hearing loss Yes $2,950 $137/mo
Medical, First Responders, Teachers, Veterans, Active Military/Families: Eargo 5 and Eargo Neo HiFi 10% off

How to Buy Eargo Hearing Aids

You can buy the four Eargo hearing aid models from the company website, and Eargo can also send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides either a 1 or 2year warranty depending on the model. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,500 to $2,950. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 10 percent discount to veterans and active military members.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 36 months with rates from interest-free to 29.99 percent. Eargo hearing aids may be covered by Federal Benefits (FEHB Benefits) and handles claims directly.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 4 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids. You can check your hearing online with Eargo’s clinically validated hearing check, on their website.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to severe high-frequency hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.

Conclusion

Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.

Eargo Reviews

Recent Reviews

Featured Review
May 28 2021 11:54PM

Very easy to work with, everyone I talked with was friendly and knowledgeable. Would recommend to my friends. They work great. Service is fast. Updates and cleaning are easy to do. They also handled all insurance for you.

Richard H.
MARTINSVILLE, IN
Eargo

Hello Richard! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. Please keep spreading the good word about Eargo to friends and family!

July 22 2021 9:59PM

To be honest, experience did not start off well, hours, on hold, emails not answered, but then I found a chat place with a REAL person! Virginia stated that she could help me immediately, and she did.

Registered my Eargos, and set up a call within an hour with an audiologist named Ron, who was super friendly and extremely helpful in answering my questions and concerns. As far as the Eargo are concerned, they seem great so far.

Thomas N.
Rancho Mission Viejo, CA
July 21 2021 9:25PM

Trying to get ahold of customer service. Have called 4 times. Been on the phone for 20 minutes each time. No answer. The right ear does not work. Always having the problems with them. Just trying to find someone that can help me or get a new one.

John M.
Frederica, DE
July 21 2021 4:40PM

The Neo Hifi is a well engineered and well made product. It is flexible so that matching it to my hearing loss has been easy. The help from Eargo staff has been excellent and effective, offering insights that I had not realized were possible. You won't go wrong with this company.

Michael C.
Rabun Gap, GA
July 20 2021 1:54PM

After years of not admitting to myself I had a hearing problem, I finally took the plunge and did lots of research and decided to give Eargo a try. I am so happy I did and can now hear things I haven’t heard in years. Thank you Eargo.

Bonnie A.
Levittown, NY
July 19 2021 4:16PM

Eargo 5 hearing aids work well, and the service can't be beat. There's always someone happy to speak with to address any issues and/or provide helpful tips and reminders. Those of us with hearing loss will never regain what we once had, but Eargos very much help.

Ed M.
Mount Pleasant, SC
Eargo

Hello! Thank you so much for sharing about your Eargo experience! We're so happy that you're happy with our product and support team. It's true that we're always happy to assist if needed, but until then, please keep enjoying your new hearing aids and spreading the good word about Eargo!

June 30 2021 9:17PM

About a week and a half after I got the Eargo Neo Hi Fi hearing aids, I started having trouble with the right one not wanting to change channels when I clapped my hand over my ear.

At first I had to do it multiple times, and then I started having to hit my head with such force that it hurt. I put up with this for about a week and then this morning, when I went to put the right one in, all I could hear was static.

It no longer provided a message at 10 seconds after removing from case--just static. Another less serious but annoying issue. I have a new smart phone and I don't have it overloaded with apps.

I tried repeatedly downloading it but it wouldn't install--even after letting it try for 2 hours. So I try to get some customer service--I go to chat which had a bot that ran me through a series of steps, none of which helped.

So I called the number, but not before I looked Eargo up on the Better Business Bureau website which showed only 2 stars out of 5 After waiting 23 minutes on hold, and reading how so many people had trouble getting a refund instead of trying a replacement I decided to play it safe and request a refund.

Of course I have to wait to hear back from their refund team, and then after they receive them back I should see a refund on my credit card and FSA after 5-15 business days. If I don't, you can bet I will be leaving another review with an update.

Nancy S.
Ellisville, MO
Eargo

We are so sorry to hear that you're wanting to return for a refund because of the concerns you have with your devices. I want to make sure you are receiving the assistance that you need, so I will have someone reach out to you today. Also, I do apologize that you were not able to connect with someone, but we do have a call back feature if you are not able to connect to someone right away. You can always email us at Eargo.com as well for further assistance. We look forward to speaking with you!

June 13 2021 11:01PM

I just received them this Friday. When I put them in they worked fine on Saturday and they didn’t work the right air just kept squealing so I took them out and then a hour later I put them in again and it still did the same thing. A constant noise.

A type of squealing so I took them out and put them in on Sunday and I had the same results so they only work good for one day. I am looking to return them for a full refund.

Wayne S.
Pulaski, WI
Eargo

Hello Wayne. We're sorry to hear about this occurrence of your Eargos not working properly, but we're happy to help resolve this for you or assist in initiating the return and refund process as requested from here. It appears that one of our hearing professionals tried reaching you earlier today to help you, but was unable to reach you. While this professional should be calling you again later on, you can also feel free to reach back out to our Client Care team by calling (800)615-9000, emailing [email protected], or by using the live chat function on our website.

May 14 2021 10:01PM

First time wearing hearing aids and I adjusted to these quickly. I wanted in the ear devices and these were half the cost of what the local audiologist offered for a behind the ear brand that had terrible reviews. The EARGO videos are also great and easy to follow. Very pleased with my decision.

Flo M.
Moorpark, CA
May 06 2021 6:12PM

The service provider in the early stage of my considering the product was great and made me relaxed in considering hearing aids. The procedure is easy in terms of effort to the customer. Everything including insurance coverage is taken care of by EARGO.

Frank G.
Cuyahoga Falls, OH
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