Eargo Hearing Aids

Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low.

Pros
  • Includes support from licensed hearing professionals
  • Payment plans as low as $70 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable

Cons
  • No models for profound hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to severe high frequency hearing loss , and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers four hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Max, Eargo Neo Hifi, Eargo 5, or The New Eargo 6. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one- or two-year warranty.

  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo Hifi hearing aids are Eargo’s latest model for 2020, featuring sophisticated wind noise reduction technology allowing for crisp and clear speech both inside and outside. Eargo Neo Hifi is a technologically advanced hearing aid designed with premium sound quality to impress audiophiles. Eargo Neo Hifi works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes with new 4 layer Flexi Palms for increased comfort and sound clarity.
  • Eargo 5 offers some of the best customizable sound quality within the smallest in-canal hearing device Eargo offers. Eargo 5 is made to get better over time with in-field upgrades. Eargo 5 uses Sound Match technology to provide custom tuning and hearing screenings without leaving your home. Tap the device to control sound with four presets, or fine-tune your hearing experience using the mobile app. Eargo 5 i is a medical-grade, FDA Class II exempt hearing device with a battery designed to last five years. The devices run continuously for up to 16 hours on a charge.
  • Eargo 6 is the latest hearing aid from Eargo. The latest model comes with Sound Adjust technology witch optimizes the soundscape based on your changing environment. Sound Adjust identifies foreground and background noise and works to reduce background noise. Eargo 6 is water resistant with a rating of IPX7, submerged in one meter of water for 30 minutes. The Varta Microbattery allow for up to 16 hours of runtime.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Cost
Eargo Max Mild to moderate high-frequency hearing loss No $1,450 $67/mo
Eargo Neo Hifi Mild to moderate high-frequency hearing loss Yes $1,950 $90/mo
Eargo 5 Mild to moderate high-frequency hearing loss Yes $2,450 $78/mo
Eargo 6 Mild to moderate high-frequency hearing loss Adaptive $2,950 $94/mo
Medical, First Responders, Teachers: 10% off Eargo 5 and Eargo Neo HiFi
Veterans, Active Military/Families: 20% off Eargo 5 and Eargo Neo HiFi Get $300 on Eargo 6 for a limited time.

How to Buy Eargo Hearing Aids

You can buy the four Eargo hearing aid models from the company website, and Eargo can also send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides either a 1 or 2year warranty depending on the model. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,500 to $2,950. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 20 percent discount to veterans and active military members.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 36 months with rates from interest-free to 29.99 percent.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 4 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids. You can check your hearing online with Eargo’s clinically validated hearing check, on their website.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to severe high-frequency hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.

Conclusion

Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.

Eargo Reviews

Recent Reviews

Featured Review
August 08 2022 2:17AM

Eargo has great hearing aids and good follow-up. They've really thought the production of these through very well, but I have tinnitus. They said it might help a little bit. I ended up having my tinnitus become louder. So, it didn't help me that much.

I would recommend them to anybody, but they aren't for me. Everything was great about them. Eargo is a great company. Their support was great. Everybody was on the up and up.

Scott D.
Green Valley, AZ
Eargo

We're sorry that the hearing aids didn't work out for you. We certainly appreciate your recommendation and all of the kind comments regarding your Eargo experience.

August 25 2022 8:44PM

Do not buy Eargo. They do not honor what the salespeople say. Sales person said the hearing aids were covered against loss for the first year. When I lost mind during thd first year they refused to honor what the salesperson said.

Ferdinand G.
Naples, FL
Eargo

Hello Ferdinand. We deeply apologize for any miscommunication as well as for your disappointment regarding our policies. We encourage our clients to visit our website that provides information regarding our Loss & Damage policy: https://www.eargo.com/warranty. If you would like to communicate with us further or if they need any assistance with purchasing a new device from here, we can be contacted by calling (800)615-9000 or emailing [email protected]

August 13 2022 5:59AM

My Eargo hearing aids are amazingly comfortable to the fact that I had them in my ears, and I jumped into a pool and destroyed them. As far as the warranty, instead of $750 each, I could buy replacements for $300 each. That was the part that irritated me.

I wrote an email to them and said, "I've never had hearing aids before, and I'm 58. And so, I didn't know the standard procedures for hearing aids." I just assumed that you could wear them in the water. There is nowhere on the website that expressly said, "Don't go in the water."

I should have been smart enough, but they were so comfortable and so small that I forgot they were in. It was a little punitive. I screwed up, but there is nothing on the case that you recharge them that has a water symbol with a red line through it. There was no warning like that on it. Overall, I loved the product. It was a fantastic product.

Steve P.
Peoria, IL
August 12 2022 10:54AM

Eargo is taking good care of me. I like that the hearing aids go in the ear. I thought I'd try it and so far, the sound is perfect. The only problem I'm having is I've got a smaller channel and I need the size that fits in it. Otherwise, it works fine.

Eargo's rep is gonna send me the smallest hearing aid they have. He gave me some ideas on how to make the black one work. I hope that this new change that I'm gonna make is gonna allow me to use the product every day.

Joseph B.
Middletown, RI
August 09 2022 4:06AM

I went with Eargo's Neo HiFi hearing aid because of its reference to audio file and music. When I made the purchase, I was happy with the person I dealt with.

Then there was some follow-up. After about a week and a half, they had somebody contact me to see how I was doing and talk about the hearing aid and see if I had any problems.

I don't think Eargo could have done anything better. For the product and the service they're offering, they contacted me appropriately. I always have a number I can call if I have any problem and an extension I can get right to a person.

With the quality of the hearing aid and the functionality compared to the cost, I'm pleased with it. If cost isn't a factor, I wouldn't go with Eargo. If cost were a factor, then they're probably the only online product I would use from looking at reviews and listening to other professionals.

Keith Z.
Cheyenne, WY
August 07 2022 7:48AM

My experience with Eargo, so far, has been okay. Their price was decent. The hearing aids work for me. I just have to learn how to wear and charge them, but I could hear out of them and I like them.

Mary B.
Macomb, IL
August 06 2022 12:36PM

I had to send my Eargo hearing aids back because they hurt my ears. I had them for about two weeks and a half weeks and the quality was fine. It just turns out my ear canals are very narrow.

Eargo's customer service was fine. Everything was well-explained. Overall, if you got big ear canals, Eargo would be an economical way to go. It would be a great purchase and a good experience.

John C.
Huntsville, AL
July 07 2022 4:12AM

I was looking for something small that would fit in my ear. When I was looking at completely in-canal hearing aids, Eargo was the only option that wasn't a phone app brand or something absurdly expensive. So, it was both affordable, and functional, and it fit what I wanted.

So far, they're kind of life-changing. I didn't realize I only have high-frequency hearing loss. I'm only 40, but my friends have been complaining for years that I'm deaf as a doornail. Once I got these, I have no more problems. They're pretty great.

Eargo has unbelievable customer service. When I called them up, I didn't really know what I was doing. I didn't know what I was really looking for.

They assigned me a specific guy. I got his personal number and he gave me a call. He spent as much time as I needed on the phone with me to answer all my questions, and walked through stuff. I ended up giving him three follow-up calls. He was super patient, nice and awesome.

I ended up with trouble with the Eargos. After spending some time on the phone with the phone answer person, they just sent me a complete, full replacement. I've been super satisfied with their customer service. It's amazing.

The quality of the device seems top-notch to me. This new set has been great. I also tweaked the way I use them so that I don't end up with the same problems I had with the last one, and on their guidance. They walked me through it. They're phenomenal.

Camron M.
Chicago, IL
Eargo

So glad that you found Eargo hearing aids! Our support team is always happy to help and make sure you experience all of the benefits our devices have to offer.

July 03 2022 8:43AM

I did the online hearing test with a couple of companies, and I like the small device and that it's rechargeable. Those were all issues for me. It is affordable.

I also had a follow-up appointment with an audiologist just to confirm all the results, and then I came back and bought the Eargos. My Eargo hearing aids are doing great. I like them. I've gotten used to them.

The one problem I have with them is the periodic feedback. I'm hoping that over time, the company will find a way to reduce that. My husband sings and I find that with music, the feedback is more frequent and more intense.

Some television causes more feedback. I'm hoping at some point that they're able to do some more feedback reduction in the devices.

There was a point where I think the website was cloned because I went online and ordered some tips, some petals for them, and when I went into my account, there was no record of an order.

The company then couldn't find any record. We called. There was an 800 number, and it went to a medical device company. So, I think the website was cloned. I did report that to the company at the time.

Terry S.
Columbia, TN
Eargo

Thank you so much for sharing your Eargo experience! So glad to hear that you are doing great with our hearing aids. Always feel free to reach out if you need anything, our team of licensed hearing professionals are always happy to help!

July 02 2022 5:08AM

I was looking for a hearing aid that was small enough, without having to have something on the back of my ear. I don't need the ability to hear a phone call or to hear music to come back to the hearing aids like Bluetooth.

I was mainly interested in the unit that can pick up sound and adjust sound depending on where I am, and those are the newer ones, like the AI sound. I was looking at Eargo about six months ago.

What I don't like about them is they hyped that they set up a situation with Verizon that some of Verizon offices will be able to let you try a hearing aid automatically and see what it is and so on.

When I got down and spoke to them, they said this is on Eargo, that they don't have it throughout the United States as yet, only in certain cities. I asked about that because I wanted to see it before spending any money on it.

Michael Y.
Bonita Springs, FL
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