Eargo Hearing Aids
Caption: Eargo Hearing Aids

Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low. Eargo hearing aids are covered by Federal Benefits (FEHB Benefits) and handles claims directly, making it possible for customers to receive their hearing aids with zero out of pocket costs.

Pros
  • Includes support from licensed hearing professionals
  • Payment plans as low as $86 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable
  • 100% Covered By Your Federal Benefits

Cons
  • No models for profound hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to severe high frequency hearing loss , and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers three hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Max, Eargo Neo, or Eargo Neo Hifi. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one-year warranty.

  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo hearing aids are one of Eargo’s latest model, featuring the most robust sound amplification and dynamic feedback reduction the company offers. Eargo Neo is a technologically advanced set of hearing aids and works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes standard with Flexi Palms.
  • Eargo Neo Hifi hearing aids are Eargo’s latest model for 2020, featuring the most sophisticated wind noise reduction technology allowing for crisp and clear speech both inside and outside. Eargo Neo Hifi is the most technologically advanced hearing aid designed with premium sound quality to impress audiophiles. Eargo Neo Hifi works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes with new 4 layer Flexi Palms for increased comfort and sound clarity.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Cost
Eargo Max Mild to moderate hearing loss No $1,850 $86/mo
Eargo Neo Mild to severe high frequency hearing loss Yes $2,350 $109/mo
Eargo Neo Hifi Mild to severe high frequency hearing loss Yes $2,950 $123/mo

How to Buy Eargo Hearing Aids

You can buy the three Eargo hearing aid models from the company website, and Eargo will send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides a 1 year warranty. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website, but if you would like to buy in person, use the store locator on the site to see if you live near a b8ta retail store.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,850 to $2,950. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 20 percent discount to veterans and active military members for mid- to high-range hearing aid models.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 36 months with rates from interest-free to 29.99 percent. Eargo hearing aids are covered by Federal Benefits (FEHB Benefits) and handles claims directly.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 4 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids. You can check your hearing online with Eargo’s clinically validated hearing check, on their website.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to severe high-frequency hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.

Conclusion

Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.

Eargo Reviews

Recent Reviews

Featured Review
May 08 2020 6:22PM

These hearing aids are the real deal. Both of my parents suffered hearing loss, and put off hearing aids. Not being able to hear me and watching the TV very loudly were what I noticed. I am in my mid-60s and for the past few years, I noticed some diminution of my hearing. But I got the flu this winter and my hearing acuity dropped more. I thought it was an infection, so scheduled an exam by an MD.

Unfortunately it showed that there was near equal hearing loss (high range) in both ears. I purchased the Neo Hi-Fi by Eargo and, remarkably, they were just as advertised, maybe better. There are 4 pre-set programs. Number 2 made a big difference for me. They really work! I hear much better and they are comfortable. So far… great! And their customer service is super.

Jeremy M.
Fullerton, CA
September 11 2020 8:20PM

Once I was able to get use to the insertion process, it became much more enjoyable all the time. The hearing aids work great. Much better than any other I have tried.

Comfortable fitting, do not amplify background noise, makes incoming speech clearer-I have been using TV Ears, that amplify sounds very well, but when I add Eargos into the picture the sound gets “cleaned” and clarity is achieved!!

John W.
East Boothbay, ME
August 23 2020 9:56PM

I bought Eargo after my wife badgered me of my inability to hear her well. I always thought it was selective but came across Eargo as a suggestion from a friend. The price is reasonable. It is well marketed, comes in a neat package and simple instructions.

After a few days I immediately upgraded to the Neo HiFi. The charger is clever and you are able to change by Bluetooth different preset channels and specialty channels which allows you to set these aids to a program that best fits you.

They make it no secret that wax is your enemy. Support is great especially during the first 45 days which is your free trial. Reminders come frequently about brushing these aides to your app. As I first used them a whole new world that I long since forgot returned.

My wife said I shuffled my feet (which I denied) but sheepishly affirmed. I could hear the beeping of my refrigerator when left open. Music awesome as I long ago could not hear high pitches.

Some weeks down the line one did stopped working. I felt I was doing air aid hygiene but I contacted my rep and she sent me a new one. She told me this is ear wax and I needed to scrub them with my little brush vigorously. They sent me a new one and I was back in business.

These are incredibly comfortable. You can walk into the shower with them on if you're not careful.

Kelly D.
SPICEWOOD, TX
August 05 2020 4:32PM

I was reading some of the other reviews from former police officers like myself. I too have hearing loss in both ears due to many years of shooting. At first I was very happy with having restored hearing levels.

Unfortunately Eargo does a great job of selling the product but not servicing the product. I too have had to replace the charger once. And then my left eargo went bad after the warranty was over and I was still paying $86 a month.

They refused to do anything about that and instead offered me replacement parts at extended costs which again was in addition to the money that I still owed them.

I also went to hearing places such as Beltone to see if they would repair them. Two of these type stores had never even heard of your Eargo. I rate this product as about as low as you can go. Very poor customer service and follow through. I feel like I've been suckered.

David V.
Oshkosh, WI
Eargo

Hi David. I'm sorry you are having issues with your left hearing aid. Eargo has always had (and always will) a repair policy for both the charging system and hearing aids when the warranty expires. You do NOT have to purchase new equipment when the warranty expires. Our nominal warranty fee include a replacement of the hearing aid and a one year repair warranty on the replacement. I am going to have someone call you within 24 hours to get this resolved quickly. If you would like to call us before then our phone number is 800-615-9000. Also, I show that you contacted us in January 2020 to inquire about your payment plan. We gave you the contact information of our finance partner. Did you get that resolved? Please let our team member know when you speak with them. In regard to new technology from Eargo, we always tell our clients when we have new devices available and any promotional discount you receive for being a current Eargo client. Lastly, I'm not surprised Beltone was not able to repair Eargo hearing aids given that only Eargo is able to service Eargo hearing aids.

July 07 2020 2:04PM

I have used the Eargo Neo product for 15 months. I would Not recommend this product due to very poor reliability.

Most positive reviews are about "Fit, comfort, and being invisible". All being great, IF YOU HAVE A PRODUCT THAT IS RELIABLE. EARGO THUS FAR IS NOT RELIABLE.

I have returned, exchanged my Eargo devices 4 times in 12 months and now one has gone bad yet again. 5th time in 15 months. Issue now is Eargo will Not work with customers to replace after 1 yr warranty. So, keep in mind cost is basically $2600 every 12 months.

This units produce a great deal of 'ringing feedback' and are very difficult to use with, while being on telephone due to the amount of whistle feedback caused.

I would not recommend this product based on warranty issues and Eargo lacking customer service to assist with address issues after warranty period.

Bryan P.
Friendswood, TX
June 14 2020 10:03AM

I'm a retired police officer and I did a lot of shooting during the 70s and 80s, and we didn't have the proper ear protection that they do today. I lost certain frequencies or tones. When I took an online hearing test recommended by my doctor said. Something was wrong with the hearing test because every time they put a certain tone on in my left ear, I couldn't hear it.

Eargo came up as a very competitive ear product for the price. I did not want the ones that went behind my ears They would be uncomfortable and a pain in the butt. And the more I read about them, the more it turned me off.

I love Eargo. The only thing I had to complain about was the service. The people I talked to were nice but you could never get through to a telephone number. I always had to call sales to get through to anybody.

Other than that, the hearing aids are fine. I've got a problem with those fuzzy things that fit around the end. And I can't get anybody to follow up to call back. I paid money for the hearing aids and they weren't cheap. I'm not complaining price-wise for the quality. I think they were well worth it. I'm happy.

One day I'm sitting here on the couch and I hear birds singing and frogs croaking in the back of the house. I cannot believe I'm hearing sounds that I didn't know existed.

C.J. S.
St. Augustine, FL
June 11 2020 6:10AM

I like the size of my Eargo. I had tried some of those that goes over your ear and I didn't really like those. And I had tried the Veterans, I tried one of those that they insert into the ear before and it just seems like it was muffled and Eargo seems a little bit more natural. They didn't muffle the sound in the ear canal. They have great support. And the cost is very reasonable.

Marlin E.
Waco, TX
June 10 2020 1:35PM

Even though the staff at Eargo was always very kind and respectful, the product failed my 91 year old Mother in law twice. The hearing aids themselves worked amazing for the short time that they worked however the time frame was only within the one year warranty.

We got a complete refund the first time. Due to product issues the product (charging) the first time, Eargo gave us a substantial discount on the new and improved version the second time. My Mother-in-law loved them so much the first time that she wanted to give the new version another chance.

The battery in one of the aids no longer charges, and now the charger will not charge as well. These new Eargos are only three years old and I've had to send one back prior to the the one year warranty again.

I've called to see if they can help with problem shooting and again if I had to rate the Eargo team they would get 5 stars. But the product is very expensive and does not even hold up to a 91 year old. First time shame on them, second time shame on me. Thousands of dollars down the drain.

Lynette A.
Benton, PA
June 06 2020 2:48AM

I got Eargo. They worked beautifully. The only thing is that little plastic tab on there that pull them out. If I could've got a longer one to put on there I would've kept them. But they said that they didn't have such a thing as a longer one. And that went way inside my ear canal and you had to pull them out with tweezers. They're so tiny and my ear canals are so big they kinda disappeared in there, so I couldn't keep them.

Their staff did everything just like they should have. And when I told them about my problem, I used the largest hearing aid and it still wasn't big enough. They were really nice. They took the hearing aids back and gave me my money back. It took a few days.

John H.
Winfred, SD
June 05 2020 10:04AM

I was a law enforcement officer for years -- shooting and dealing with explosives so I have damage in my right ear. Our former director did a couple little advertisements for Eargo, and it brought to my attention and I checked them out.

I like my hearing aids. It is very easy to adjust. Just a couple of taps on the ear. There are four levels. They're concealed so people don't even know I have them.

However I have some issues with the treble level--clarity in some instances and certain things on TV. Everybody I talked to in Eargo was very accommodating. The guy answered all my questions. Happy describes how I feel about them. My wife says I don't say "huh" as much.

Mervyn S.
Huttonsville, WV
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