Eargo Hearing Aids

Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low. Eargo hearing aids are covered by Federal Benefits (FEHB Benefits) and handles claims directly, making it possible for customers to receive their hearing aids with zero out of pocket costs.

Pros
  • Includes support from licensed hearing professionals
  • Payment plans as low as $86 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable
  • 100% Covered By Your Federal Benefits

Cons
  • No models for profound hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to severe high frequency hearing loss , and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers three hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Max, Eargo Neo, or Eargo Neo Hifi. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one-year warranty.

  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo hearing aids are one of Eargo’s latest model, featuring the most robust sound amplification and dynamic feedback reduction the company offers. Eargo Neo is a technologically advanced set of hearing aids and works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes standard with Flexi Palms.
  • Eargo Neo Hifi hearing aids are Eargo’s latest model for 2020, featuring the most sophisticated wind noise reduction technology allowing for crisp and clear speech both inside and outside. Eargo Neo Hifi is the most technologically advanced hearing aid designed with premium sound quality to impress audiophiles. Eargo Neo Hifi works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes with new 4 layer Flexi Palms for increased comfort and sound clarity.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Cost
Eargo Max Mild to moderate hearing loss No $1,850 $86/mo
Eargo Neo Mild to severe high frequency hearing loss Yes $2,350 $109/mo
Eargo Neo Hifi Mild to severe high frequency hearing loss Yes $2,950 $123/mo

How to Buy Eargo Hearing Aids

You can buy the three Eargo hearing aid models from the company website, and Eargo will send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides a 1 year warranty. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website, but if you would like to buy in person, use the store locator on the site to see if you live near a b8ta retail store.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,850 to $2,950. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 20 percent discount to veterans and active military members for mid- to high-range hearing aid models.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 36 months with rates from interest-free to 29.99 percent. Eargo hearing aids are covered by Federal Benefits (FEHB Benefits) and handles claims directly.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 4 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids. You can check your hearing online with Eargo’s clinically validated hearing check, on their website.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to severe high-frequency hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.

Conclusion

Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.

Eargo Reviews

Recent Reviews

Featured Review
September 23 2020 1:40AM

I just received my third Eargo hearing aids. I have been buying these aids since the company started. They keep making the product better and better. The customer service is unparalleled.

If you’re looking for an exceptionally discreet hearing aid that provides great ability to address your hearing loss, get Eargo. Beside being almost completely invisible, the charging case is terrific. I carry it in my purse all the time.

I could not stand the idea of little tiny batteries that need to be changed somewhat often. I tried another hearing aid that was much more expensive than Eargo and gave me pretty crummy customer service.

It actually went Far into my ear canal and needed to be inserted only by an audiologist. What a pain, including pain in the ear because they never fit right and kept slipping out and becoming extremely painful halfway in and halfway out.

I don’t work for Eargo, I am just a customer, but I can tell you that you should definitely try this game changer for people who might have hearing loss related to age, which I have discovered is a lot of people over the age of 50 or even 45.

Catherine S.
Palm Beach Gardens, FL
February 27 2021 1:05AM

I have moderate high frequency hearing loss and severe tinnitus. I ordered the Eargo Neo HiFi as the first hearing aids I have ever had. At first I was very excited about the product and my right ear was a great fit but I had a hard time getting the left ear to adjust to any size flexi.

The problem started when the left ear piece quit working. Long story short, here I am 5 weeks later and waiting for my refund. The specifics. I called and was told they would immediately send out a replacement.

That would be the last personal conversation I would have with them because I could not contact anyone via phone. A week later and after the third try and on hold for twenty minutes, I was told I had to email them for service.

I did and a day later they emailed and stated they would instigate a claim for a replacement. (So much for sending one out immediately as I was told). Another week and I email them again since I could not get through on the phone.

Eargo emailed and said they would send a replacement as soon as one was available. After waiting for over two weeks more, I emailed and asked for a refund. They received my package two days after I sent it, but I had to email them to find out what was happening with my refund.

They texted me back and stated they were processing it. I will give them the benefit of the doubt and hope I get a refund. I will be buying a hearing aid from a local supplier.

I will say I was very disappointed because for the most part I liked the devices (no bluetooth though) but number one, an ear piece failed and number two the customer service was terrible!

Kevin O.
Green Bay, WI
Eargo

Hi. Thank you for writing. I'm sorry you've had a bad experience with Eargo. Fit issues with any hearing aid, including Eargo, will happen on occasion and I wish this hadn't been the case for you. I am very concerned about the customer service issue experienced as this is not representative of Eargo. While we do take great pride in the responsiveness to our clients, there will be times in which we can do better. I have forwarded your comments to our Client Care management team for them to review your account. It's important we learn and improve upon situations like yours. All the best to you as you try and improve your hearing.

February 27 2021 12:59AM

Just getting started and very pleased so far. Follow up and has been very good and instructions for operating was easy to read and view and so far so good. Had a few questions but were answered on one of the phone call follow ups.

Robert M.
Westminster, MD
February 16 2021 10:25PM

I first contacted Eargo at the beginning of January this year indicating I was interested in purchasing an Eargo and provided my Federal insurance information.

On February 11 I received a message from Maegan on 2/11 stating that my my Federal insurance was "either incomplete or incorrect". I responded on 2/12 questioning why there was a problem along with a copy of my insurance FEHBP Aetna Heal FHFUND 225 insurance card.

I received an e-mail from Maegan the same day stating "that does look like the number that Jolene had put into the system...I will try to send it through again".

I received an text from Maegan on 2/16 stating "I've been given permission to help get you into a pair of Eargos -but this week only". I called Maegan and she continued to state that the problem was on my side. I don't know what what the problem is??

If Eargo does not accept my Federal insurance they should have informed me sooner so that I could have tried a different option.. You might want to adjust your advertisements to indicate that ONLY SOME federal insurance can get the hearing aids at no cost.

Eargo's customer service is less than acceptable!! I have used this insurance card for several years and have not had any problems.

Gene R.
Las Vegas, NV
February 08 2021 7:43PM

Hello. Eargo is my first experience with hearing aids. When they work they are good, but they always quit working after a short while. When the first one quit working I called and talked to one of the Eargo people and he instructed me to brush it to get off the earwax or whatever.

I couldn't see any earwax or anything else on it but I did as he said and it didn't fix the thing. Then he said to pull out the little blue O-ring and replace it with a new one. I did that and it fixed the problem.

Maybe the O-ring was the problem, but according to the directions the blue rings should be replaced only every several months, and I'd used the Eargo for only one day (or maybe a couple of hours) at the time.

The Eargo worked for a couple of hours and then quit again and I put in another blue ring, and then one more blue ring, but this time it didn't fix it. I wiped the microphone and that fixed it that time.

The next time I used the Eargos they both worked for a couple of hours, but then I yawned and the right one quit working just as I yawned. Was it a coincidence? Hell, I don't know. I pulled it out and couldn't see any wax or anything, and wiping the microphone didn't fix it.

This is not a complete list of the problems I've had with the Eargos, but I hope you can get the picture.

Basically, I have no confidence they will work whenever I put them in, and I can sometimes get them to work for awhile by messing with them, but I don't know ever what is the root of the problem.

After the yawn incident I tried putting the broken one in my ear without the flexi thing and I could tell it was working by the feedback, but when I put the flexi back on it didn't work, so maybe the flexi is stopped up with wax or something, but I couldn't fix it by brushing or blowing air through it by mouth and I couldn't see anything wrong with the flexi.

The frustration is not so much they quit working. I understand all machines fail and need to be maintained; however, they should work for more than a day without problems. What bothers me most is the time wasted on useless activities to fix them that may or may not do any good.

Maybe both of my Eargos are defective. Other reviewers don't seem to have any problems whatsoever. How can I know what to do?

If I call the company most probably I'll be told to brush them or replace the blue O-rings again and then they'll work until I yawn or some unknown factor comes into play and they quit again.

Michael S.
Norman, OK
January 29 2021 8:06PM

I am the biggest complainer and malcontent on God's green earth! I’m never happy about anything. And I LOVE my Eargo Aids. The BEST product by far over the hearing aids on the market. Got suckered into buying Phonetak..$5,000!!

They were garbage: unreliable, battery always dying, lousy fit in ear,..a disaster!! The Eargo aids are COMFORTABLE, invisible, charge quickly, easy to clean, easy to replace wax trap. GREAT customer service.

I lost one aid and a quick call to CS and the aid was delivered in two days. $285 replacement fee...a great deal. I couldn’t be happier and the wife is even more happy than me....no more WHAT???? Thought she was going to kill me...:)

Denis M.
Napa, CA
January 24 2021 3:46AM

I have been using hearing aids that I bought from Costco for the last 7 years. When they started to fail I looked for something better. I ran across Eargo online and did a lot of research about them.

I have to say I was skeptical but since they have a 45 day return policy I figured I would give them a try. I am so glad I did! I put them in as soon as I got them charged and OMG they are fantastic.

The way they come set up works perfect for me without any modifications required. Thank you Eargo for giving me my hearing back!

Bill O.
Spring Hill, KS
December 06 2020 10:35PM

Getting used to the Eargo faster & easier than I would have thought. I am very pleased by your employees that have helped me & by the videos. I decided the pdf user guide is a good idea & also good to have. I downloaded it today.

Patricia W.
Washington, DC
November 13 2020 2:42AM

This is what I wrote to them...please be wary! Did you know that I've only had my Eargos for a little over a year. They quit working right before the warranty was up and I was able to get them replaced for free. And then the charger broke.

So I called about getting a new charger and your company said that my type of hearing aid is not made anymore and so there are no Chargers available and I must buy a new set of hearing aids with a new charger! What??!!

So after I complained vigorously it came to my attention from your company that indeed there is a charger that will work with my hearing aids.... and it will only cost $350! What?!

So after I complained vigorously again I got a $50 reduction. What?! At this point I didn't have a choice so I went ahead and purchased them.

And then I am so pissed I had my wife call you guys on Tuesday ask where my order is since it didn't arrive at all a week after it was due for arrival! She was told this past Tuesday that new charger would be shipped and arrive in overnight shipping.

Since Wednesday was a holiday I didn't expect it until today which is Thursday. And now you're just telling me that that there's been another delay? What?! OMG Eargo....it's time for me to write this nightmare in an online rating.

Your ads and communication to customers tries to be funny and cute. This is not funny and cute. My experience with you has sucked! Show quoted text.

Eric A.
La Conner, WA
Eargo

Hi Eric. Thank you for bringing this to our attention. I reviewed your account and sent your post to one of our client care managers. We have decided to extend your replacement charger warranty an additional 6 months for the trouble you've experienced. We did charge you $245 for the charger and overnighted the replacement as soon as it was discovered there was a processing issue with the first one. We'll take the information in your post and use it as part of our ongoing commitment to provide world class customer service.

November 10 2020 5:58PM

Intelligent, personable, friendly individuals to work with; great product. Having worn behind the ear hearing aids for three years, these are much easier to wear, and much less trouble, especially if you wear glasses, and now with the mask required so many places because of COVID-19.

They go in the ear and present no trouble switching glasses, or taking your mask off. In addition if you have any questions there is always someone just a phone call away more than willing to help you.

HAROLD S.
Naples, FL
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