Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for severe or profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low.

Pros
  • Includes support from licensed hearing professionals
  • Payment plans as low as $80 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable

Cons
  • No models for profound to severe hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to moderate hearing loss, and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers three hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Plus, Eargo Max, or Eargo Neo. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are color-coded or labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one-year warranty.

  • Eargo Plus is an entry-level hearing aid recommended for those with slight hearing loss who are using a hearing aid for the first time. Eargo Plus hearing aids feature dynamic feedback reduction and active noise cancellation with a “good” amplification rating. These hearing aids are designed to work only with Eargo Flexi Fibers.
  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo hearing aids are Eargo’s latest model, featuring the most robust sound amplification and dynamic feedback reduction the company offers. Eargo Neo is the most technologically advanced of the three hearing aid models and works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes standard with Flexi Palms.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Financing
Eargo Plus Slight hearing loss No $1,650 $80
Eargo Max Mild to moderate hearing loss No $2,150 $105
Eargo Neo Moderate hearing loss Yes $2,750 $134

How to Buy Eargo Hearing Aids

You can buy the three Eargo hearing aid models from the company website, and Eargo will send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides a 1 year warranty. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website, but if you would like to buy in person, use the store locator on the site to see if you live near a b8ta retail store.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,650 to $2,750. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 10 percent discount to veterans and active military members for mid- to high-range hearing aid models.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 24 months with rates from interest-free to 29.99 percent.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 3.5 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to moderate hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.

Conclusion

Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.

Eargo Reviews

Recent Reviews

August 15 2019 9:39AM

I called Eargo to discuss my hearing aid options. I sent a hearing aid test that was to be looked at by their audiologist. I was told that I would definitely benefit from the most expensive hearing aid Eargo has. I proceeded to purchase the item through a sales rep named Susan **. I received the item on a Sunday and realized that they are not a great fit for my ears. I tried the customizable fiber plugs that they have and the aid just didn't fit. Also, the sound quality just was not up to par. I realized that I would need to send them back. Monday morning I received a phone call to see how the aids were working out. I told the sales rep that I would be sending them back because they did not work out for me. He told me that a representative would be calling me within 24 hours to speak with me about how to send the item back. Thats when he told me that I would receive a refund minus the $99 handling fee. Ms. ** never disclosed that if the item doesn't work out that I would be charged a $99 handling fee. In fact, I was told that I would receive a full refund if the item had to be returned. I called Eargo to tell them that I was not given this information. The Supervisor told me that I would not be issued a refund for the $99 and to look on their website under the hyperlink Terms of Conditions that is VERY SMALL and greyed out in fine print on the VERY BOTTOM OF THE PAGE. Who looks at the terms and conditions when the sales rep stated that a full refund would be issued. I had their product all of 3 days before I returned it and they are charging a $99 handling fee. This company is unethical. They KNOW THAT clients are not being given this information and it is their way of still attempting to steal money from customers because they are a very small company and need to find ways to generate income even if customers do not purchase their item. I spoke with the “Supervisor” Jessica who informed me that they would pull the call for training purposes only but the $99 fee would not be waived because it is stated on their website, and on their invoice. I explained that if Its on the invoice, that would not have helped me. I would have never purchased this item and tried it out for 45 days knowing that there is a chance it wouldn’t work for me and I could be charged. Please look into the business principles of this company. They are willingly deceiving people. II asked to be able to write the president of their company to inform them of the deceitful selling tactics being practiced and was told that the decision had already been made by the highest person that I could consult with which was the Director of Customer Service Latasha **.

RJ W.
ATLANTA, GA
August 13 2019 2:10PM

I have tried to call and do research on how to apply for the ones they say they donate. But can't find an organization or form to apply for the "so called" hearing aids for those in need. Making me wonder if it's a sales tactic.

Dana F.
FOLEY, AL
August 08 2019 9:30PM

Why do you want these? 1) You don't want to pay $ 6,000 for a pair of hearing aids. 2) They are discreet and nobody knows you are wearing them .3) Very cool advertising and promotion for the product. Why you do not want these 1) Within 1 year one of the units stopped working properly. 2) They do everything in their power to convince you that it is your fault this is not working, not a defect in the product. 3) They replaced the defective unit and the replacement unit also failed within one year 3) they want you to pay for any fixes required. Bad .investment. Look for alternatives

Frederic G.
Westerly, RI
August 02 2019 8:08PM

I purchased Eargo Hearing Aids in July 2019. I spoke to a customer service person who felt I was a good candidate. As it turns out the hearing aids were too loud for me so I returned them. I was told they could be returned within 45 days, which is true. They do not tell you in advance, however, that they will not refund 99.00 of the purchase price as a service charge, so make sure they are a good fit for you prior to purchasing them. When I called about this I was told it was written on my invoice, but I received the invoice after I had purchased the hearing aids.

Susan G.
Milledgeville, GA
July 20 2019 2:52PM

If you are reading this you have already accepted that your hearing has diminished to the point where it has become a handicap for you and those around you. You must also accept the fact that no device is going to restore what you have lost. Eargo clearly makes this point, though in the fine print. Some of the cilia in your ear canal have been lost or diminished. Until such time as science can feed sound directly to your brain, bypassing your ears altogether, the sounds that were once delivered to you by those lost cilia are lost to you forever. Hearing aids simply enhance and amplify the frequencies within the areas you have lost, in hopes of energizing and extracting whatever remains. Those enhanced tones are probably not what you were hoping for. They will stand out conspicuously above and outside of the rest of the natural frequency band you are still able to hear. Regardless of claims this is not the sound spectrum you once enjoyed. The whole point of any hearing aid is to restore life function...NOT to restore your hearing. If you accept this, you will be at the point of selecting a technology and a device that fits your budget and your needs. What is the Eargo experience like? I would start by saying that Eargo’s have successfully restored my ability to function more normally in life. Adaptation takes time. You will begin to hear sounds that are unrecognizable at first. These sounds will seem over-amplified. Over time you begin to accept that, yes, you are now picking up sounds that may have been diminished or even lost to you - but they will never be integrated into the sound spectrum as they once were. Eventually you gain a sense of gratitude that you hear them at all, and realize they work to reintegrate you back into society. You will once again be able to hear what those around you are saying, even in a noisy and crowded environment. You will be able to hear and understand the sounds emanating from your TV, with the bonus of having your own personal volume control. The 4 available sound programs offer a good adjust-ability. Normally, I use level 2 for one ear and level 3 for the other. But I have gone up to level four in a very packed and noise-filled public environment, and was able to catch perhaps 90% of what those around me were saying, thanks to the quite effective noise-canceling technology. It’s not all gravy. High frequencies from many sources will turn tinny and occasionally squeal with feedback. You may find, as I did, that music is actually more enjoyable without the Eargo’s, as enhancement of the high frequencies makes the music sound unnatural. Eargo has developed an amazing system. Day-to-day care is a breeze. The rechargeable devices free you from fussy and expensive battery replacements. They fit into your ears without wires or tubes to adjust, arrange, or clean. They are easily popped out and back in if you have an itch that must be scratched. There is nothing to interfere with your eyeglasses. Mine require only occasional brushing to remove small bits of dried ear wax What’s missing from Eargo’s? There is no connectivity. You cannot control them with your cell phone. You can’t use them as earphones. The sound spectrum cannot be fine-tuned. You must be certain that your hearing loss matches the generic parameters specified by Eargo (loss of high, and some mid-range frequencies. You also didn’t pay $10,000! The world is full of people who DID pay that much, and their hearing aids often live in a drawer because they didn’t understand the realities. My Eargo’s are a prosthesis, not a cure. But they have enabled me the re-join society in a way that was slipping away from me. With a 2 year warranty in my pocket I am assured that I am pretty well taken care of for now. In 2 years I may need another solution. In 2 years technology will have changed and I may want different capabilities. Eargos may not have all the bells and whistles, but to me it wasn’t worth paying 5 times the price. If you feel the same I think you will find that Eargo’s are a very effective solution, at a comparatively reasonable price.

William M.
Santa Fe County, NM
July 17 2019 3:21AM

I was a test person for the development time with Eargo. They were very good then and light years better now. I received my new ones today - ahead of schedule. Oh my- what a shock to put them in my ears and leave the quiet world behind. They are so clear, crisp, and a joy. I had given up joining social events altogether. They were charged and ready right out of the box. I can hear my family and join them. To all who worked to make these possible, I am grateful for your accomplishment! Thank you. Susan - may follow up after more time worn. Ps. The salesman was a great guide in the process of selection and follow up during purchase.

Susan D.
Palo Alto, CA
July 04 2019 7:45PM

These did not work for me. I followed the "trial" protocol to a "t" and returned the aids as directed. They now are refusing to credit me for the purchase and are actually trying to return the used aids to me. I have written documentation of all my email correspondence from start to finish.

Terrence B.
Henrico, WY
June 20 2019 5:50PM

This is my first review on the Eargo Max which I've had for 14 months. The first hearing aid stopped working within 6 months, the 2nd went bad a few months later and now at month 14 for the 3rd time another one failed. The warranty is for 12 months from the date of purchase not 12 months for the hearing aid itself. i.e.: that means this last hearing aid is not under warranty even though I have not had it for 12 months. I called the company and they questioned whether or not I was taking care of them properly which I assure you I was taking very good care of them. At $2200 I would think everyone would take care of their investment. I in turn wondered if the replacement hearing aids they sent me were new or ones were they refurbished. I would find it unacceptable to receive a refurbished aid since I purchased new hearing aids at the outset and would expect any replacement to be new. After all these hearing aids should last at least 3 years according to my insurance. On another note, the battery life begins to decline after about 3 months going from 15/16 hours to under 14 hours. If used at level 2 that time declines significantly to 12 hours or less. On a final note, these aids are comfortable when compare to other in ear devices and the main reason I purchased them. However in hind sight with the additional money that needs to be spent, $400 for a replacement that my insurance will NOT cover, I find them to be a very bad investment.

John D.
Las Vegas, NV
Eargo

Thank you for your comment, John. We are unfortunately not able to find a match in our database for your name as it's listed here. Would you be able to reach out to us at [email protected] with the information used at your time of purchase so we can look into your Eargo experience and determine if there's anything we can do to assist? Alternatively, you can reach out to our Client Care team at 1-800-375-8058.

June 19 2019 11:22PM

I have used the Eargo Max for almost a year and in general are pleased with them. I have had to replace both units due to product issues. Eargo has great customer service and getting them replaced was remarkably easy an efficient. I have use other in the ear and behind the ear hearing aids that cost $4,000 and $6,000 that were not as effective as the Eargo Max. I do find in a noisy environment such as a bar or restaurant they tend to amplify background noise too much and I have to take them out on an airplane. For almost all other situations; movies, TV at home (so my friend doesn't have to listen at a painfully loud level) and normal conversations they are quite good. My only serious issue with them is I get constant feedback with them when using my computer which has a wireless keyboard and trackpad, to the point I have to take them out. Also, if I hug someone and their head gets near my ear they feedback. I hope they will develop a filter system to eliminate interference cause by certain level length of sound or digital signals. Also, impossible to use with a cell phone unless the phone is in the speaker mode.

Gregg H.
Jupiter, FL
Eargo

Thank you for sharing your Eargo experience, Gregg. We'd suggest reaching out to your hearing professional at 1-800-375-8058 to learn more about which Sound Programs are best-suited to help you carpe that diem (or, hug). We're all ears to help yours hear life to the fullest!

June 19 2019 2:09PM

Flexi fibers are great, but this product is not reliable. Had to replace both and the charger within two years and now have an issue with one of them again. The replacements are expensive. One should review costs with other devices before purchasing through the mail

Don S.
Pittsford, NY
Eargo

Eargo devices are reliable if cleaned properly. Your hearing professional is trying to reach you about a QA report that contains more information about the root cause of your returned hearing aid. As soon as our team compiles the information, we will send a maintenance report. Please call us at 1-800-375-8058 with any questions.

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