Eargo Hearing Aids
Caption: Eargo Hearing Aids

Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for severe or profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low. Eargo hearing aids are covered by Federal Benefits (FEHB Benefits) and handles claims directly, making it possible for customers to receive their hearing aids with zero out of pocket costs.

  • Includes support from licensed hearing professionals
  • Payment plans as low as $86 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable
  • 100% Covered By Your Federal Benefits

  • No models for profound to severe hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to moderately-severe high frequency hearing loss , and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers three hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Max, Eargo Neo, or Eargo Neo Hifi. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one-year warranty.

  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo hearing aids are one of Eargo’s latest model, featuring the most robust sound amplification and dynamic feedback reduction the company offers. Eargo Neo is a technologically advanced set of hearing aids and works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes standard with Flexi Palms.
  • Eargo Neo Hifi hearing aids are Eargo’s latest model for 2020, featuring the most sophisticated wind noise reduction technology allowing for crisp and clear speech both inside and outside. Eargo Neo Hifi is the most technologically advanced hearing aid designed with premium sound quality to impress audiophiles. Eargo Neo Hifi works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes with new 4 layer Flexi Palms for increased comfort and sound clarity.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Cost
Eargo Max Mild to moderate hearing loss No $1,850 $86/mo
Eargo Neo Mild to moderately-severe high frequency hearing loss Yes $2,350 $109/mo
Eargo Neo Hifi Mild to moderately-severe high frequency hearing loss Yes $2,650 $111/mo

How to Buy Eargo Hearing Aids

You can buy the three Eargo hearing aid models from the company website, and Eargo will send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides a 1 year warranty. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website, but if you would like to buy in person, use the store locator on the site to see if you live near a b8ta retail store.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,850 to $2,750. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 20 percent discount to veterans and active military members for mid- to high-range hearing aid models.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 36 months with rates from interest-free to 29.99 percent.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 3.5 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to moderate hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.


Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.

Eargo Reviews

Recent Reviews

February 20 2020 5:35PM

My purchase started out just fine. My right ear was outside the tolerance levels so cargo explained the left ear would work just fine. I accepted this and purchased the two units. The left worked well for almost one year, then the charger stopped working and I began calling customer service for help.

That started almost 15 months ago and still to this day all I am getting from the customer service people is we cannot do anything for you as the units is over 1 year old. You need to purchase a new pair. Interesting since when I purchased I did so with the understanding that the one ear that I wanted to use this product in would last as long as 5 years since the units are interchangeable and I only plan on using them in my left ear. Well this was a blatant misrepresentation of their technology. So sad especially for retired fixed income seniors. Be aware folks.

Peter C.
Buckeye, AZ
January 21 2020 2:26AM

The Eargo hearing aides did not work out for me and now I am trying to return them, and am within the 45 day trial period. I feel as if their customer support is trying to ignore me so that I go past the time period of return. I am a very dissatisfied customer.

Mike M.
Pasadena, MD

We're sorry to hear Eargo didn't work out for you, Mike. We've requested a member of our team reach out to help process your return, and we hope you find a hearing solution that meets your needs.

January 06 2020 9:19PM

Have no ideas how the wax guards are suppose to work and got no instructions in the kit on how to use them. Also am having problems now getting the sound gain increased by tapping my ear on the right one. Have also received NO reply from 6 or more calls to customer service. What a very poor way to service a seemingly excellent...and expensive product!!!

David R.
Madison, AL
January 06 2020 9:05PM

Have called several times and get NO reply. Need to replace my lost left one. Right one is not responding to go from step 1 to more volume with a tap also. Very disappointed in customer service on such a great product. What is the problem???! I was also told that Bc federal was very prompt in paying for these. Not the case as they sent invoice to California from where they were shipped. . Took a full 6 weeks to get payment I first put on my credit card.

David R.
Madison, AL

Hi David, thank you for your comment. We apologize for the difficulty getting in touch with our team, as our records indicate we've been playing phone tag trying to get in touch. It looks like our team emailed you our tips and tricks for cleaning and caring for your Eargos. We'd suggest reviewing those, and please reach out at [email protected] with any questions.

December 31 2019 12:32PM

Don't order anything from Eargo, their customer support is terrible!! I ordered Eargo Neo for USD 2363 from Eargo.com on 17 Dec and the delivery date showing on their website was 20 Dec. Till now I didn't receive my order, the money has already been debited from my credit card. I've sent so many emails to their support team since 20 Dec, nobody is replying!! My order number is **.

Muhammad I.
Springfield Garddens, NY

Hello Muhammad, please note that Eargo reserves the right, at its sole discretion, to refuse or cancel any order for any reason. We appreciate your interest in Eargo and please know that any funds that have been collected for your order will be refunded immediately. Please contact our Client Care team with questions at [email protected] We hope you find a hearing solution that meets your needs.

December 24 2019 11:35PM

I loved my Eargos as first time hearing aid user. Researched 2years to find something that worked but wouldn't show. My husband C cord missing and can't charge my Eargos. Tried several others in my possession which do not work? Is this usb just different enough that you can't just buy a new one? Customer service told me I'd have to buy entire charger unit for $325???? Huh, really????? You wont sell me just the USB cord? NO. So I'm not longer impressed with this company who would take advantage poo f customers in bad spot and effort with) $2300 useless ear buds..... Come on Eargo, you can do better than this. Oh and yes I'm out of warranty by few months too.

Kate M.
Chandler, AZ

Kate, we spoke with our team who let us know they would be happy to provide a replacement charger. If that doesn't solve the case, we can replace a charger with a new or refurbished charger, power cord and USB plug for out-of-warranty customers for $295, which includes warranty coverage for an additional year. Please get in touch with your hearing professional to learn more.

December 09 2019 6:45PM

A good device but very bad pricing policy. I paid full price for the neo. A few months later it is 25% off .... then 15%off. DEFINITELY DO NOT PAY REGULAR PRICE. I wonder why they need to play the sale game when they have a good product they can clearly sell at a lower price.

John G.
December 02 2019 8:11PM

They worked fine for the first several months then I started having problems with them working, first the left one, they replaced under warranty then the right one replaced under warranty, now at 17 months 5 months after replacement of the left one is again not working at all and the right one has very low volume. They were very understanding but the warranty is over.

If I would like to purchase replacement they will sell them to me for $385.00 each. so my initial investment of $2,300.00 for the Eargo Max was wasted. Don't waste your money, the ear pieces seem to have a life expectancy of 6 months or less. there is no customer goodwill. What a shame good idea, bad product.

Ted S.
Grand Rapids, MI

Thank you for your comment, Ted. We're sorry to hear about your Eargo experience. Eargo hearing aids are technological devices that require daily and monthly cleaning and care to maintain. We are proud to offer out-of-warranty customers a $395 device replacement fee that includes an additional year's warranty. We would recommend getting in touch with your hearing professional with questions.

November 22 2019 4:41AM

Scam. They don’t work and like the other reviews. They want 99 dollars for handling. They send you something that won’t work and then when you complain they send another set for more money. Get your hearing aid locally.

Lisandro H.
Edinburg, TX

We're sorry to hear about your Eargo experience, Lisandro. Thank you for trying our device, and we hope you find a hearing solution that meets your needs.

November 07 2019 7:32PM

The Eargo max doesn’t last but only about 6-8 months. Then the company only wants to send a replacement the first time they stop working. When they send the replacement it only has a few months left on the refurbished ones then they go out. Then all the company wants to do is sell you another pair. Buy a new one every 6-8 months????? I can’t afford that!!!

Keith J.
Temple, GA

Thank you for your comment, Keith. We'd like to look into your Eargo experience to learn more about what's going on and how we can help. Could you please send our team an email at [email protected]? We'll take it from there!

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