Eargo Hearing Aids
Caption: Eargo Hearing Aids

Eargo Hearing Aids Review

The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75. Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for profound hearing loss. If you’re not sure what type of hearing aids would work best for you, read our Hearing Aid Buyer’s Guide for tips. Eargo hearing aids are among the most effective and affordable models available, with the company selling directly to consumers to keep costs low. Eargo hearing aids are covered by Federal Benefits (FEHB Benefits) and handles claims directly, making it possible for customers to receive their hearing aids with zero out of pocket costs.

Pros
  • Includes support from licensed hearing professionals
  • Payment plans as low as $86 per month
  • Pricing can be 50% less than traditional hearing aids
  • Completely rechargeable
  • 100% Covered By Your Federal Benefits

Cons
  • No models for profound hearing loss
  • Batteries are rechargeable, but not replaceable

Eargo Hearing Aids Features

Eargo hearing aids are designed to promote an active, comfortable, and social lifestyle with the latest in hearing aid technology. People are often embarrassed by the prospect of using a hearing aid, but Eargo’s discreet design means they are barely visible. Price can be a barrier to buying hearing aids as well, but Eargo hearing aids are often more affordable than expected.

  • Eargo’s barely-there design fits comfortably into your ear canal and is nearly invisible, so no one knows you are wearing a hearing aid.
  • Eargo hearing aids offer four sound profiles to cover a range of mild to severe high frequency hearing loss , and you only need to tap on your ear to switch profiles. Eargo will remember your preferred profile, so you don’t have to keep resetting the hearing aids with each use.
  • Unlike behind-the-ear devices that amplify sounds coming from behind you, Eargo hearing aids amplify sounds in front of you.

How Eargo Hearing Aids are Designed

Eargo manufactures in-the-ear hearing aids with soft silicone instead of rigid plastic, which makes for a much more comfortable fit while being nearly invisible to others. The open fit design blends the higher frequencies amplified by the hearing aid with ambient lower sound frequencies to provide a richer hearing experience.

eargo hearing aids

Source: Eargo

Eargo’s Flexi Dome fits inside the ear to help the hearing aids stay in place. Flexi Fibers or Flexi Palms are flexible silicone flanges located behind the dome. They are designed to keep the hearing aid even more secure while remaining breathable. Flexi Palms were developed more recently and feature a flatter design to better adjust to movements in the ear canal, although you can still buy Flexi Fibers.

Eargo hearing aids have four sound profiles. To switch profiles, tap on the hearing aid twice. One model even allows you to fine-tune the hearing profile.

To charge Eargo hearing aids, place them in the included case, which also functions as the device’s charger. A fully-charged case can power your hearing aids for a week.

Eargo Hearing Aid Models

Eargo offers three hearing aid models. Depending on your level of hearing loss and budget, you can select from the Eargo Max, Eargo Neo, or Eargo Neo Hifi. All hearing aid models come with both left and right hearing aids, a charger case, charging cord, replacement Flexi Fibers or Flexi Palms, wax guard, and a cleaning brush. The hearing aids are labeled to quickly determine which device is for the left or right ear, but they are technically interchangeable.

Eargo hearing aids come with a one-year warranty.

  • The Eargo Max, honored as one of Time’s Best Inventions in 2018, is Eargo’s mid-level hearing aid. The Eargo Max features improved amplification, dynamic feedback reduction, and active noise cancellation. These hearing aids come standard with Flexi Fibers, but you can upgrade to Flexi Palms.
  • Eargo Neo hearing aids are one of Eargo’s latest model, featuring the most robust sound amplification and dynamic feedback reduction the company offers. Eargo Neo is a technologically advanced set of hearing aids and works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes standard with Flexi Palms.
  • Eargo Neo Hifi hearing aids are Eargo’s latest model for 2020, featuring the most sophisticated wind noise reduction technology allowing for crisp and clear speech both inside and outside. Eargo Neo Hifi is the most technologically advanced hearing aid designed with premium sound quality to impress audiophiles. Eargo Neo Hifi works with the Eargo mobile app to customize settings to match your preferences and lifestyle. The Eargo Neo comes with new 4 layer Flexi Palms for increased comfort and sound clarity.
Compare Eargo Hearing Aids
Model Best For Custom Sound Profiles Price Monthly Cost
Eargo Max Mild to moderate hearing loss No $1,850 $86/mo
Eargo Neo Mild to severe high frequency hearing loss Yes $2,350 $109/mo
Eargo Neo Hifi Mild to severe high frequency hearing loss Yes $2,950 $123/mo

How to Buy Eargo Hearing Aids

You can buy the three Eargo hearing aid models from the company website, and Eargo will send you a pair of hearing aids to test before you make a buying decision. While the trial hearing aids can’t correct hearing, they let customers know how Eargo models look and feel in the ear. You can order from the site with confidence as Eargo provides a 1 year warranty. If you have any problems ordering online or prefer to order over the phone, call the number on the website to speak to a representative.

Eargo hearing aids ship for free from the website, but if you would like to buy in person, use the store locator on the site to see if you live near a b8ta retail store.

Eargo Hearing Aids Cost

Depending on the model, two Eargo hearing aids cost from $1,850 to $2,950. You could easily pay that price for just one hearing aid from other manufacturers. Eargo offers a 20 percent discount to veterans and active military members for mid- to high-range hearing aid models.

Eargo accepts payments split between two credit or debit cards or from an HSA debit card. While Eargo does not submit claims to insurance, you can order over the phone if you have Care Credit. If you are having difficulty affording the cost of hearing aids, you can apply for financing on Eargo’s website without affecting your credit score. Financing terms are for 12 to 36 months with rates from interest-free to 29.99 percent. Eargo hearing aids are covered by Federal Benefits (FEHB Benefits) and handles claims directly.

Eargo Hearing Aids Complaints

The Better Business Bureau gives Eargo hearing aids an “A+” rating. ConsumersAdvocate rates the company 10 out of 10 stars and places Eargo at the number one position in their hearing aid review category. Eargo earned 4 out of 5 stars from HearingTracker, and PCMag notes the comfort and sound quality in their review. While many people are delighted with Eargo hearing aids, some customers experienced product failure soon after purchase or poor customer service when seeking support. Some consumers expressed frustration with irreplaceable batteries rendering the hearing aids useless when the cells would no longer charge.

Eargo Hearing Aids Q&A

  • Do I need a prescription to buy Eargo hearing aids?
    The Food & Drug Administration recommends you get your hearing screened by a physician before purchasing hearing aids, but you can buy from Eargo without a prescription or hearing exam. Eargo professionals will work with you or your doctor to ensure you receive suitable hearing aids. You can check your hearing online with Eargo’s clinically validated hearing check, on their website.

  • Can I buy replacement Eargo accessories?
    Yes, the Eargo website sells replacement chargers, Flexi Fibers, Flexi Palms, and wax guards.

  • How do I get help from Eargo?
    You can get assistance with Eargo hearing aids over the phone or via chat on the website. Licensed hearing professionals assist prospective or current customers and are qualified to address any concerns or answer questions. Eargo also has an online help center with more than 80 articles explaining how to order, use, care for, troubleshoot, or get repairs for your Eargo hearing aids.

  • Can I sleep wearing Eargo hearing aids?
    Do not sleep with your hearing aids inserted. Eargo recommends taking the hearing aids out and charging them while you’re asleep.

  • What if I get Eargo hearing aids wet?
    Eargo hearing aids shouldn’t get wet, so don’t forget to take them out when you shower or swim to avoid damage. Otherwise, you might void the warranty.

  • Will Eargo hearing aids restore my hearing?
    No consumer device can physically restore the sense of hearing. While Eargo hearing aids reduce the effects of mild to severe high-frequency hearing loss a great deal, they do not cure any underlying medical problems. Eargo recommends using hearing aids regularly for best results.

Conclusion

Not being able to hear clearly can be frustrating, and it can feel lonely when you can’t participate in conversations. Don’t suffer through hearing loss without seeking help. Eargo hearing aids are a discreet, convenient, and affordable solution for hearing enhancement.

To learn more call (888) 595-3732 or visit the Eargo website.

Eargo Reviews

Recent Reviews

Featured Review
September 23 2020 1:40AM

I just received my third Eargo hearing aids. I have been buying these aids since the company started. They keep making the product better and better. The customer service is unparalleled.

If you’re looking for an exceptionally discreet hearing aid that provides great ability to address your hearing loss, get Eargo. Beside being almost completely invisible, the charging case is terrific. I carry it in my purse all the time.

I could not stand the idea of little tiny batteries that need to be changed somewhat often. I tried another hearing aid that was much more expensive than Eargo and gave me pretty crummy customer service.

It actually went Far into my ear canal and needed to be inserted only by an audiologist. What a pain, including pain in the ear because they never fit right and kept slipping out and becoming extremely painful halfway in and halfway out.

I don’t work for Eargo, I am just a customer, but I can tell you that you should definitely try this game changer for people who might have hearing loss related to age, which I have discovered is a lot of people over the age of 50 or even 45.

Catherine S.
Palm Beach Gardens, FL
November 13 2020 2:42AM

This is what I wrote to them...please be wary! Did you know that I've only had my Eargos for a little over a year. They quit working right before the warranty was up and I was able to get them replaced for free. And then the charger broke.

So I called about getting a new charger and your company said that my type of hearing aid is not made anymore and so there are no Chargers available and I must buy a new set of hearing aids with a new charger! What??!!

So after I complained vigorously it came to my attention from your company that indeed there is a charger that will work with my hearing aids.... and it will only cost $350! What?!

So after I complained vigorously again I got a $50 reduction. What?! At this point I didn't have a choice so I went ahead and purchased them.

And then I am so pissed I had my wife call you guys on Tuesday ask where my order is since it didn't arrive at all a week after it was due for arrival! She was told this past Tuesday that new charger would be shipped and arrive in overnight shipping.

Since Wednesday was a holiday I didn't expect it until today which is Thursday. And now you're just telling me that that there's been another delay? What?! OMG Eargo....it's time for me to write this nightmare in an online rating.

Your ads and communication to customers tries to be funny and cute. This is not funny and cute. My experience with you has sucked! Show quoted text.

Eric A.
La Conner, WA
Eargo

Hi Eric. Thank you for bringing this to our attention. I reviewed your account and sent your post to one of our client care managers. We have decided to extend your replacement charger warranty an additional 6 months for the trouble you've experienced. We did charge you $245 for the charger and overnighted the replacement as soon as it was discovered there was a processing issue with the first one. We'll take the information in your post and use it as part of our ongoing commitment to provide world class customer service.

November 10 2020 5:58PM

Intelligent, personable, friendly individuals to work with; great product. Having worn behind the ear hearing aids for three years, these are much easier to wear, and much less trouble, especially if you wear glasses, and now with the mask required so many places because of COVID-19.

They go in the ear and present no trouble switching glasses, or taking your mask off. In addition if you have any questions there is always someone just a phone call away more than willing to help you.

HAROLD S.
Naples, FL
November 01 2020 2:42PM

I’m beyond pleased with my experience with my Eargos and the company. I was pleasantly surprised to learn that as a former Federal employee my Fed health insurance paid ALL the cost of my hearing aids.

They arrived rapidly and I wore them right away after watching all the videos available. We drove in our convertible the next day (top down) and I could hear my husband talking and experienced no wind noise.

The next week my specialist answered all my questions and had good ideas to improve the comfort of my Eargos (I have very small ear canals). The videos are excellent and the app available to control the hearing aids is a must have!

All in all I highly recommend these hearing aids. Of course not everyone will have the immediate experience I’ve had-so my advice is keep experimenting with them, ask for help from the company and don’t give up!! The end result is worth it!

Katherine C.
Jacksonville, AR
October 30 2020 7:29PM

Terrible product. Ordered replacement equipment to try to make them work. Paid $78 for the pieces that fit the ear 20 days ago (cannot use them until replaced). Have tried to find when product is coming. They sent a note they may send them on Nov 6, 25 days after my order. Cr

Tom G.
Culpeper, SELECT A STATE
October 22 2020 10:54PM

Always helpful with diagnostic concerns and customer service. I am a repeat customer and always had exceptional experience. All issues have been addressed and corrected. Would recommend Eargo and look forward to future developments in products.

Stephen P.
Brandon, FL
October 22 2020 8:41PM

I am grateful for the email reminders about the Eargo benefits. Loved the convenience of the online hearing test and receiving the results.

Directions were clear and phone number provided for contact. I really appreciate that there was no pressure to try the Product or hounding phone calls. Thank you!

Susan O.
Chicago, IL
October 20 2020 8:12PM

I just had a delightful experience with a customer service representative! That has become somewhat of a rare situation, yet I'm grateful to have found a company who practices what they preach.

Eargo, earned my respect today because of Virginia, a delightful customer service representative. Respectful yours Bill **.

Bill M.
Sacramento, CA
October 12 2020 10:48PM

Trent serviced my call. The entire experience, including an assessment of my needs, clear description of the very impressive policies of Eargo to execution of my order efficiently was very pleasant. I enjoyed the process and look forward to receiving my aids.

Edwin R.
Bradenton, FL
October 09 2020 1:09AM

Great customer service to get you locked in with quick delivery. Then, after 2 weeks, when I decided to return them because, among other things, (1) the sound was tinny; (2) difficult to change programs; and (3) occasionally high-pitched annoying sounds, I was treated to extremely BAD customer service.

Couldn’t reach anybody and had to leave messages. Not all calls were returned. Mailed the hearing aids back to Eargo, but it is now 6 weeks later and I still have not been reimbursed the $2500 my insurance company paid them.

It is so bad that I got the insurance company to intervene on my behalf. A rep at the insurance company told me this is a common problem with this company.

Had I known about this, I would not have purchased hearing aids from Eargo. That is why I am writing this — to warn you! Best of luck!

Richard Z.
Rockville, MD
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