First American Home Warranty Review

Joseph ** did an amazing job of answering my questions and helped me find the right plan for me! He is an asset to your company, and although I don't expect to need to use my plan anytime in the near future, it's comforting to know I will be treated as a valued customer and not just a sale! He is a wonderful representative for your company!

First American has been very good. Every time I call, they're right on the spot. My house is 40 years old and I have an old furnace. That's the only thing that I've ever had to have them service. The people that they use come out right away. On the last service I had, it took a while to get the actual work done because they had to order a part but they fixed it and it's working better than it's ever worked before. So, I'm very pleased with First American and the people that they use. I've had the service for about 12 years. They come when I need them. The only thing is the contact number. When you call, they give you a little bit of a runaround before you can reach somebody. But when you reach them, they're there.

I like First American's services when I need it. Their claims process is very easy and there are a lot of options. When COVID happened, there were hardly any options. It was very difficult to get anybody out here. As far as the technicians, everyone that has been here have found the problem and fixed it. So, I'm very pleased with the ones that come over.

I put in a claim to First American on Saturday, and someone is supposed to be come out and look at my air conditioning unit, and nobody came yet. The tech's supposed to come out and check the unit again. This is about the fifth time I had problem with my unit and they came back and forth out. They were supposed to call me today, and nobody did. I called them yesterday and today, and nobody ever picked up the phone.

In the past, when I submitted a claim, they were good. Their customer service representatives' attitude was good. Their hospitality was good. It was just one company wasn't too knowledgeable, but the other ones they sent out were awesome. I will recommend a friend because I like what First American does and I like the work.

My experience with First American has been good. Their customer service and the quality of work that was performed were great. The technicians have been very good. Overall, the company's really good.

Our recent claim experience wasn't perfect because it took a long time for the part to come in, but that's not First American's problem. They've been really wonderful with us. We've been with them for several years. We bought a house and someone recommended that we pick it up and we did, and we've been happy with them. Submitting a claim is easy. We hadn't had any issues there at all. Overall, they're a good company.

My garage door wouldn't open and close. First American sent out a guy and he did a good job repairing it. He did it in approximately 5 to 10 minutes. He had a positive attitude. It was a great experience. As far as First American, I've been with them for four years and I never had a bad experience at all.

I like that with First American, I could buy an upgrade to cover things that I didn't know about because we are not the first owners of our home. We don't know what the people before us have done. We found some interesting things. I like that I can buy extra coverage for extra refrigeration, and things that are not in our main house because we do have a freezer and a refrigerator out in our garage.

We've never had an issue with submitting a service request. They've been pretty attentive. This last claim, we thought our heater had gone out, but it turned out that our thermostat had gone bad. They got somebody out here quickly. I reported it one day and they had somebody out a day or so later. The person that came had the part handy. A thermostat really should be something that a person that comes as an HVAC person should have. I feel like that's a very common thing that they should have with them. Overall, the technicians that they've sent out to my home have always been really good with us. We've never had a bad interaction with anybody. I would definitely recommend First American. In fact, I have recommended them to people.

I was in the mortgage industry for over 50 years and that's how I knew about First American. When we bought the condo here, I decided that I wanted to use them. Submitting a claim with them is very easy to do. I do it online. As far as the technicians, I have had no problem with any of them. They've all been very friendly, but professional and taking care of their business.

With First American, I don't have to worry about how I am going to find somebody to fix something. All I do is log in to First American and they take care of it. I always tell other people, "Look, I've lived here for six years and, for a while, I did not ever have a claim. But they've repaired two of my appliances and they've replaced two of my appliances." My husband passed away last year, so now, I don't have him to do the little things. First American even has taken care of the things that he would have done for me. First American is the best. I have a lot of friends here in this condo project and I'd say, "Hey, you would have been better off to get First American." They said, "Well, they were a little more expensive." I said, "You get what you pay for." It's not that big of a deal to me because you know you're dealing with a good company.

I've had First American Home Warranty for about 13 years. This is our second home that we've moved it to. I had called the Better Business Bureau and they had given them a high rating. So, I went with them instead of a DTE. As far as their claim process, you just log in and then select what you need assistance with, you pay the fee, and then they assign a technician and that technician reaches out normally within about 24 hours, and then they make an appointment to come out.

Every one of their contractors has been very nice. The most recent claim I had was for our furnace. The motor was blowing, but wasn't producing any heat. The young man changed the sensor, and then it worked. Overall, it's very easy to get help from First American. They send people that are local and you're not getting somebody that's super far away and it's hard for them to travel. So, we're super pleased. We've had claims for many different things and everything has been successfully repaired.