First American Home Warranty

My experience with First American has been really efficient and responsive. It's amazing. The response time is really fast. I'll submit online and then we'll hear back from someone within a couple of hours. Then we'll have someone likely scheduled within 48 hours, if not sooner.

First American was positive and prompt. Our garage door opener stopped working. So, we submitted a claim online. They followed up within a couple of days, made an appointment for a garage door company to come out, and the garage door company replaced it.

The person who came out was very friendly and helpful. He was here for about three hours. They told us it would be a couple of hours. So, it was within the timeframe that they expected. The motor on the garage door had stopped working, and he decided it was too old. So, they replaced the entire device.

We have been protected with First American for 20 years, and the house that we moved into ended up having a lot of plumbing problems. We knew there might be problems at the very beginning. We've kept it because of the plumbing issues that have come up. There's rarely been anything we've called before that wasn't plumbing related.

Submitting a claim is so easy. They're so good about getting people out here really fast. They're so good about feedback when it's been a bad experience. We've had a couple of bad experiences with some companies. In the end, after a couple of years, these companies have gone out of business because they were so bad.

First American really listens to the feedback. Part of the reason why these companies ended up going under was because of the bad reviews that people gave them, and also through First American not wanting to work with them anymore. They do really look out for their customers.

Recently, we had the pressure regulator go out for the second time in 20 years. They got out here super fast. It was kind of difficult because they came out earlier than I expected, but First American was right on it.

I put an online claim for it at 9:00 at night and before 10 o'clock, I had heard back from the plumbing company that they had contacted, and I would be setting up an appointment the next morning. It was very comforting that there was somebody there that would take care of it that fast.

The guy who came out was so wonderful. He was young, but he knew what he was talking about. He checked everything and all of the actual procedures. He took care of the problem right away. I love the company.

I've had such good experiences with First American. The new app has made it so easy to make a claim and find out when things are going. I tell them, "You got to get this. You got to get this."

We switched to First American from American Home Shield this past year because they raised our premium to over $200. My husband was looking at First American and they seem to be doing everything that American Home Shield did and it was about the same price. Also, Choice and another one we went with didn't have all the benefits that First American did.

I call First American to submit my claims. It's easy to get through to a rep. You may have to wait on line just a minute to get to the next available operator, but it's not that hard. They give us the name of whoever is coming out.

We just had some people come out for the sink and the toilet. The guy didn't fix the toilet right because it kept running. You'd flush the toilet and it would just keep running. I called First American and told them that it was not fixed. They got in touch with those people that came out here to fix it. They sent somebody out and he fixed it yesterday.

Overall, I like being able to only have to pay $75 to get somebody to come out here. Somebody came out and on my kitchen sink, they had to replace the whole assembly like the faucet and the hot and cold water taps. All it cost me was $75.

Because it was plumbing, they fixed the toilet. There was something wrong with where you mash the handle on the toilet, and they replaced that. And for the bathroom and the kitchen sink, it cost me $75. And if I had to get a plumber out here to fix the sink and the toilet, it would have cost me a fortune.

First American is easy to get in touch with, they seem to be reliable, is easy to use, and it saves you a lot of money having a home warranty.

I contacted First American Home Warranty on June 28, and requested service to my AC unit and exhaust fan in the attic. They assigned me a person for the AC unit, and the fan.

The person supposedly to fix my fan called me and complained about the heated weather. He said he was the only person the company had to fix exhaust fans, and that he would try to get to it the following week. As of this date, no one has come out to fix my fan and AC.

I recently had a claim to First American for a dishwasher replacement. The process was very easy. They were prompt, and everything was good. The tech was very nice. First American covered the entire replacement. I would recommend the company. My daughter has got it, too, and she's very pleased.

Sometimes, it can be problematic to get things done efficiently with First American, but overall, it's not too bad. I currently am dealing with having to have my dishwasher repaired a second time.

I don't think they properly assessed the first issue correctly. They may have, but there may be multiple issues. So, they're in the process of getting me through that.

It's kind of annoying that they make you go through so many hoops because I really believe the dishwasher can't be repaired properly and that it should just be replaced, but I know they're going to take me through a lot of expensive possible multiple copays to get to any resolution.

As far as the customer service, in the beginning, it was fine because the calls were handled within the United States. I'm pretty sure all of it is overseas now and as a customer, that's extremely dissatisfying to me.

I don't have problems with jobs being shipped overseas, but it becomes problematic because while they may speak English, there are subtle cultural things, idioms, and things that are specific to a country, and so trying to deal with somebody in a different country who has a very thick accent has become very problematic. I don't even know if they have reps in the United States anymore.

The water heater didn't work and I paid the $85 and someone came out and checked it out. It was supposed to cost me $500, which I didn't know you had to get extra benefits.

Then, the lady explained to me from the other company that the first company that put it in was supposed to be responsible for it. So, I got mad and went down to the guy's office because it was done through the county, but it was a big mess, and then they had to get it inspected.

So, I went down to the office and I told them and he said he'd put it in for nothing. I told First American this whole thing. They did a cash-out to me up for the water heater, and then I had them put a water heater back in, I sent the paperwork, and it's all done.

First American's claim process wasn't bad. I've been with them for three years. I've done a refrigerator. I've had a washing machine and water heater fixed. I'll stay with them until anything ever happens to me. I have a mobile home and it's perfect.

It takes a while to talk sometimes and it takes a while to get them out here. They exchanged my stove because PG&E locked it down for carbon monoxide.

I had already paid the call to come out for 85, and then they replaced that. They had to come put a new cap thing. I've been through a lot with them, but everything's been fine. I wouldn't go to any different place.

The heating element had gone out on our dryer. The claim process with First American was a little bit longer than normal. I was a little unhappy with that one. I put in a claim on January 16th and it didn't get resolved until February 24th. So, that was a long time to be without a dryer.

They had come out and figured out what was wrong with it, and then they had ordered parts. Some of the parts were on backorder, but they never really let me know what that looked like with it being on backorder.

Finally, all the parts came in. When I called to get it scheduled, they told me that it couldn't be for two and a half weeks to get somebody here. When the technician came, he was great. He's the same guy that came with our other claim and he did a great job.

I like the benefit of having First American. If we put in a claim, it covers some big expense types of things. The estimate on our washer was $400 to fix it and it cost us the service fee. I recommend First American to people often.

The water heater wasn't working and I filed the claim to First American on the phone. They sent a repairman and he had to order some parts, and now, it's fixed. So, everything went well.

It's nice to be able to have things covered for repairs so that I don't have to try and figure out contractors myself. There's been a few contractors that have not been good, but most of them are pretty good. First American is a good program.