First American Home Warranty

My experience with First American has been really efficient and responsive. It's amazing. The response time is really fast. I'll submit online and then we'll hear back from someone within a couple of hours. Then we'll have someone likely scheduled within 48 hours, if not sooner.

First American Home Warranty is great to me. Every time I submitted a claim, it was fulfilled. Our latest claims were for a garbage disposal and the bathroom. They were able to take care of both of those at the same time. I didn't have to worry about two separate visits and two separate people. It was just one person that did the whole thing. I love First American. They are very professional, and they have good customer service.

First American is 40% okay. I've only had an experience where I had one of the service technicians come out. He was here for five minutes, and he opened up my washing machine. I had walked away for a moment and by the time I came back, he was already gone. I was only gone for like five minutes. No paper or notes were left. So, I didn't know what had happened. I called First American and it took them almost a week before, supposedly, they got the report.

According to the service technician, an object was stuck in the washing machine. That was why my washing machine wasn't working. I fought with the home warranty and I told them I wanted a second opinion. They sent me somebody and the person that came asked me what my problem was. So, I told them my cold water wasn't going through. It can only use my hot water. I couldn't use any other temperature. So, he moved the washing machine and checked the back, and there were two parts that were burned in the back. That was why my washing machine wasn't working. He said, "I don't see anything that's stuck or anything. Your problem was the parts that was in the back of the washing machine." He fixed it. He was here for maybe 30 minutes, and my washing machine has been working ever since with no problems.

So, I was very upset about the whole situation because they were taking the report from the first technician and weren't listening to what I was saying until after a little over a week. That was when I called back raving and threatening them that I was going to put out bad reviews on them. That was when they told me that they had received the report. All of a sudden, they had just received the report. So, I wasn't too happy with that. They say that if your appliance does not work, they will replace it. I never got offered a replacement. I'm still with them, but I am trying to look for another company because of the situation.

So far, First American has been great. I put a claim in on the dishwasher. I just went online and selected the item and what was wrong with it, and then they sent it to a local person who then they got ahold of me within 24 hours. The tech came out very quickly, and he looked at the dishwasher. He knew exactly what was wrong with it. He couldn't find the part to fix it. So, they had to send it back to the warranty company, and then they found a part to fix it and sent it to me. First American covered the claim. Having the warranty is a great benefit.

A friend that had really good luck with First American Home Warranty recommended them and he was absolutely right. It's been an excellent service. They've been phenomenal. I like the peace of mind. If I've had an issue, they've taken care of it. I go online to submit a claim, I set up the appointment, and then they get it taken care of.

As far as the contractors, I know exactly who they are and they call and confirm the appointment and then they call when they're on their way. I've been very happy. They've been very good quality.

I had a refrigerator and a stove that needed some repairs. The tech was able to fix the refrigerator right there on the spot by just getting the door tweaked back into place, and then he ordered the part for the stove, came back out a couple of days later and fixed the stove.

First American was positive and prompt. Our garage door opener stopped working. So, we submitted a claim online. They followed up within a couple of days, made an appointment for a garage door company to come out, and the garage door company replaced it.

The person who came out was very friendly and helpful. He was here for about three hours. They told us it would be a couple of hours. So, it was within the timeframe that they expected. The motor on the garage door had stopped working, and he decided it was too old. So, they replaced the entire device.

We have been protected with First American for 20 years, and the house that we moved into ended up having a lot of plumbing problems. We knew there might be problems at the very beginning. We've kept it because of the plumbing issues that have come up. There's rarely been anything we've called before that wasn't plumbing related.

Submitting a claim is so easy. They're so good about getting people out here really fast. They're so good about feedback when it's been a bad experience. We've had a couple of bad experiences with some companies. In the end, after a couple of years, these companies have gone out of business because they were so bad.

First American really listens to the feedback. Part of the reason why these companies ended up going under was because of the bad reviews that people gave them, and also through First American not wanting to work with them anymore. They do really look out for their customers.

Recently, we had the pressure regulator go out for the second time in 20 years. They got out here super fast. It was kind of difficult because they came out earlier than I expected, but First American was right on it.

I put an online claim for it at 9:00 at night and before 10 o'clock, I had heard back from the plumbing company that they had contacted, and I would be setting up an appointment the next morning. It was very comforting that there was somebody there that would take care of it that fast.

The guy who came out was so wonderful. He was young, but he knew what he was talking about. He checked everything and all of the actual procedures. He took care of the problem right away. I love the company.

I've had such good experiences with First American. The new app has made it so easy to make a claim and find out when things are going. I tell them, "You got to get this. You got to get this."

We switched to First American from American Home Shield this past year because they raised our premium to over $200. My husband was looking at First American and they seem to be doing everything that American Home Shield did and it was about the same price. Also, Choice and another one we went with didn't have all the benefits that First American did.

I call First American to submit my claims. It's easy to get through to a rep. You may have to wait on line just a minute to get to the next available operator, but it's not that hard. They give us the name of whoever is coming out.

We just had some people come out for the sink and the toilet. The guy didn't fix the toilet right because it kept running. You'd flush the toilet and it would just keep running. I called First American and told them that it was not fixed. They got in touch with those people that came out here to fix it. They sent somebody out and he fixed it yesterday.

Overall, I like being able to only have to pay $75 to get somebody to come out here. Somebody came out and on my kitchen sink, they had to replace the whole assembly like the faucet and the hot and cold water taps. All it cost me was $75.

Because it was plumbing, they fixed the toilet. There was something wrong with where you mash the handle on the toilet, and they replaced that. And for the bathroom and the kitchen sink, it cost me $75. And if I had to get a plumber out here to fix the sink and the toilet, it would have cost me a fortune.

First American is easy to get in touch with, they seem to be reliable, is easy to use, and it saves you a lot of money having a home warranty.

I contacted First American Home Warranty on June 28, and requested service to my AC unit and exhaust fan in the attic. They assigned me a person for the AC unit, and the fan.

The person supposedly to fix my fan called me and complained about the heated weather. He said he was the only person the company had to fix exhaust fans, and that he would try to get to it the following week. As of this date, no one has come out to fix my fan and AC.

I recently had a claim to First American for a dishwasher replacement. The process was very easy. They were prompt, and everything was good. The tech was very nice. First American covered the entire replacement. I would recommend the company. My daughter has got it, too, and she's very pleased.