First American Home Warranty

My experience with First American has been really efficient and responsive. It's amazing. The response time is really fast. I'll submit online and then we'll hear back from someone within a couple of hours. Then we'll have someone likely scheduled within 48 hours, if not sooner.

I put in a claim to First American on Saturday, and someone is supposed to be come out and look at my air conditioning unit, and nobody came yet. The tech's supposed to come out and check the unit again. This is about the fifth time I had problem with my unit and they came back and forth out. They were supposed to call me today, and nobody did. I called them yesterday and today, and nobody ever picked up the phone.

In the past, when I submitted a claim, they were good. Their customer service representatives' attitude was good. Their hospitality was good. It was just one company wasn't too knowledgeable, but the other ones they sent out were awesome. I will recommend a friend because I like what First American does and I like the work.

My experience with First American has been good. Their customer service and the quality of work that was performed were great. The technicians have been very good. Overall, the company's really good.

Our recent claim experience wasn't perfect because it took a long time for the part to come in, but that's not First American's problem. They've been really wonderful with us. We've been with them for several years. We bought a house and someone recommended that we pick it up and we did, and we've been happy with them. Submitting a claim is easy. We hadn't had any issues there at all. Overall, they're a good company.

My garage door wouldn't open and close. First American sent out a guy and he did a good job repairing it. He did it in approximately 5 to 10 minutes. He had a positive attitude. It was a great experience. As far as First American, I've been with them for four years and I never had a bad experience at all.

I like that with First American, I could buy an upgrade to cover things that I didn't know about because we are not the first owners of our home. We don't know what the people before us have done. We found some interesting things. I like that I can buy extra coverage for extra refrigeration, and things that are not in our main house because we do have a freezer and a refrigerator out in our garage.

We've never had an issue with submitting a service request. They've been pretty attentive. This last claim, we thought our heater had gone out, but it turned out that our thermostat had gone bad. They got somebody out here quickly. I reported it one day and they had somebody out a day or so later. The person that came had the part handy. A thermostat really should be something that a person that comes as an HVAC person should have. I feel like that's a very common thing that they should have with them. Overall, the technicians that they've sent out to my home have always been really good with us. We've never had a bad interaction with anybody. I would definitely recommend First American. In fact, I have recommended them to people.

I was in the mortgage industry for over 50 years and that's how I knew about First American. When we bought the condo here, I decided that I wanted to use them. Submitting a claim with them is very easy to do. I do it online. As far as the technicians, I have had no problem with any of them. They've all been very friendly, but professional and taking care of their business.

With First American, I don't have to worry about how I am going to find somebody to fix something. All I do is log in to First American and they take care of it. I always tell other people, "Look, I've lived here for six years and, for a while, I did not ever have a claim. But they've repaired two of my appliances and they've replaced two of my appliances." My husband passed away last year, so now, I don't have him to do the little things. First American even has taken care of the things that he would have done for me. First American is the best. I have a lot of friends here in this condo project and I'd say, "Hey, you would have been better off to get First American." They said, "Well, they were a little more expensive." I said, "You get what you pay for." It's not that big of a deal to me because you know you're dealing with a good company.

I've had First American Home Warranty for about 13 years. This is our second home that we've moved it to. I had called the Better Business Bureau and they had given them a high rating. So, I went with them instead of a DTE. As far as their claim process, you just log in and then select what you need assistance with, you pay the fee, and then they assign a technician and that technician reaches out normally within about 24 hours, and then they make an appointment to come out.

Every one of their contractors has been very nice. The most recent claim I had was for our furnace. The motor was blowing, but wasn't producing any heat. The young man changed the sensor, and then it worked. Overall, it's very easy to get help from First American. They send people that are local and you're not getting somebody that's super far away and it's hard for them to travel. So, we're super pleased. We've had claims for many different things and everything has been successfully repaired.

I'm not happy with First American. When you call, they're very nice. It's just the people they send out don't do anything. I had a really bad experience so far. I always check to see if things are covered with them and online before I call, and of course, they want the $85 upfront. I've had two people come out. The electrician was okay because he just told us how to operate the heater. We had three other issues, a garbage disposal, a leak in a pipe in the guest bathroom, and on the faucet, water was coming out of the top. The plumber didn't fix one of them. I even called First American and asked them to send him back out. I don't know if they did or not, but they closed the claim and said it was done.

I had American Home Shield before and they were the same way. They would take your money, come out, and say, "Either we can't fix it or it doesn't need to be fixed or it's okay the way it is." So, I dropped them. But now, First American seems to be doing the same thing. I spent $170 for nothing. So going forward, I'm just gonna look online and get a local person to fix things. Right now, there's an issue with the refrigerator, but we're not going to call First American. We're just going to get somebody local to look at it. For $85, they'd probably fix it. But with First American, I don't even know if they would fix it or not. They'd probably say it doesn't need to be fixed. I would not recommend their company like I wouldn't recommend American Home Shield.

First American was part of my deal when I purchased my home. It was a one-year home warranty and after that, I just renewed it. I've been protected for two years and I didn't have to submit a claim until about two months ago. I simply called and they set up contractors to come out and take care of my problems. The claim process was very easy for me. I had an issue with a garbage disposal. What I didn't know until I talked to my brother was there's a reset button. So, I hit the button and it started working. That was a day before they were supposed to come out. So, I canceled that claim.

The other one was an issue with my garage door. A gentleman came out. He was professional. It took him 20 minutes to fix it. One of my sensors wasn't situated properly. He aligned it and he fixed it. I haven't had an issue since. First American is a great company. I like the idea that I feel safe and secure, and that I'm not going to have huge expenses when I have something go wrong at my house. If you don't have to use it, that's great. When I did have to use it, they responded quickly.