First American Home Warranty Reviews Page 8
Bad service, I've have used this co 2 years. The people they sent out are nasty. They act like their doing me a um free job. I have spent over 1200,00 and got nothing for my money, this co needs to stop and shut their doors. I'm not using the co any more. Cancel my account. Nov 2019. If you take any money from my account after Nov 2019 I will take action. Mrs Wayne **Florence B. Tucson, AZ
I requested service twice from them. Once for a locksmith and the second for my exhaust fan. Both times they made it difficult to accommodate my schedule. They give a 4 hr. window and the contractor has to order parts only when they are on-site, which means there will be two service calls at least, so need to sacrifice 8 hr. for a simple job. And the contractor’s workmanship is only good for 30 days.
My exhaust stopped working after 2 weeks from repair and I delayed in contacting them, and by the time I called it was past 30 days. Now I had to again pay $75 service fee to get the work initiated and again spend 8hr. just for the contractor to re-diagnose the problem. There are a lot of little thing they do to create annoyance so you don't use their service. I hope I had never signed-up for their service. Bait-and-switch sales practice. They talk of good service but make it difficult to use their service.Raj V. San Ramon, CA
I recently had warranty company send out a plumber because of low water pressure. We needed our pressure release valve replaced. The plumber that came could not locate it and said he wasn’t going to dig around for it. I was told if I located it to call back. Having a disabled husband and being his caregiver doesn’t afford me time to dig up a water line! I had to have another plumbing company come and locate valve and replace it. $1400 ok after I am trying to get warranty company to reimburse cost of work the plumber very easily and quickly did.Sheila G. Salem, OR
I was having a Mother’s Day party when one of my pipes burst. I called them immediately, very frantic, and they sent someone right away. They saved my party and myself from humiliation. Worth every penny if you want to have peace of mind.Cara L. Phoenix, AZ
Stay away from this company. Better throw your money directly to the trash. After two weeks calling daily with no one calling back I get an appointment with a plumber from the insurance. He said that our shower broke because we misused it, so we have to pay the insurance+ the visit of his plumber+ our plumber and loose hours calling this company. Of course, the plumber we hired said that they did not see anything out of the ordinary in our shower, only normal wear and tear.ALFONSO J. ARLINGTON, DC
After my hvac combo pack and as condemned they say they cover install of new unit, but then all cost was passed to me. The cash out option for installation was $250. So they are admitting that all cost is passed on to customer. Very disappointed. I would not recommend them.Aimee A. Taylors, SC
Horrible experience. Due to whatever way they choose their contractors. First one didn't call me with what they decided. They stole my fan to my air conditioner and would not return even though they didn't get the job. Said they could fix system but couldn't begin work till end of November. 7 weeks away. (I live in an area it was 90 to 100 every day.) Second contractor decided totally different fix. What a mess. I will be canceling my contact end of month.Gayle A. Mission, TX
I’ve dealt with this company several times already, and I am always glad that I invested in them in the first place. They have saved me thousands of dollars for home repairs, and I have peace of mind that if things break, I can easily have them fixed.Sanya K S. Phoenix, AZ
DO NOT go with First American Home Warranty!!! I have had coverage on my home for 2 years and the first time I used them, the service was horrible! My HVAC (heating system) was not working. It took 2 weeks, numerous calls, and conflicting information only to find out I am going to end up paying the majority of the cost for replacing the part! In response, I called a reputable company (a personal friend) to come to my house to diagnose and give me an estimate. He stated my unit was 20 yrs old and should be replaced.
However, he stated, if repaired, it should not need a "so-called" modification which First American Home Warranty is charging me $195.00 for. Replacing the part is only putting a bandaid on a much larger issue. I have never, never, never, been this frustrated with any home service in the past! Additionally, in speaking with their NUMEROUS representatives, it is obvious they source this out to another Country or Company. I cannot understand their accent and they do not know the contracts. They contradict one another! Not to mention, I was hung-up on several times. YOU WILL REGRET USING THEM!Ronda L. Nashville, TN
As a real estate professional (Broker in Nevada, agent in CA) since 2003, I would be honestly say, First American Home Warranty is the BEST. I have dealt with so many different companies in the past many years. But when things go bad, this is the only company would step up and do or correct things for you. It may takes some time to have things to be corrected in your way, but the result was good. My clients were very pleased with this company, so am I. I will not recommend any other companies, because it will just waste of your time and money. First American Home Warranty is your only destination. Call them today.Betty M. San Luis Obispo, CA