First American Home Warranty

I have been disappointed with First American two times, but for two different reasons. One time, they sent me another contractor than Sears for my stove, and they failed to find the parts. There was not much communication. So, I pretty much stayed about three months without my range.

Then finally, I'm the one who found the part for them. First American didn't follow up on it. I would tell First American not to go with them. Sears always has been good.

The second thing was for my pool. The new material that is used to do those parts are done with soy. We have had the home for over 10 years now and never had issues. But because the part is done now with soy, which is not our fault, this is attracting rodents that damage the thing.

Now, we end up having to pay. We still haven't replaced it. It's about $1,000 part because they're telling us that the insurance doesn't cover that.

Submitting a claim to First American is pretty easy. I normally go online and select whatever needs to be repaired. Then I pay my service call fee. Normally, the hardest one will be the appliance. They seem to take a little longer responding, but everyone else has been okay.

It's just a matter of staying on top of the appliance company and getting them to come out. But when they do, they do a great job.

The contractors are great. Premier Appliance normally comes out. I've had more issues with our appliances and so far, the technicians are very professional. They answer any questions I have.

I stick around just to see what they're doing, and they try to explain as much as possible. So, they've been very knowledgeable.

Anytime a technician comes out, they will send an email saying, "Rate your experience with Premier Appliance or your service." So, they do it every time.

Overall, my experience has been positive. They're cost-efficient. Anytime I do have a complaint, First American will respond quickly. They'll resolve it for me. It's a great company.

As a Realtor, I do have experience with other home warranty companies, but First American to me has been by far the best even for my clients.

We had a washing machine fixed through First American. It wasn't spinning right, and the repairman came out and he looked at it and he said that he didn't have the parts. He ordered the parts, and he came back 10 days later, and he fixed it.

The first thing we had to have fixed was our dryer. They got right on it. There was a guy here within a couple of days and he fixed it.

So far, we've had First American fix the washer, a dryer, and replace our garbage disposal, and we're happy with the service and with how fast they get on it and get the things done that we needed to have done.

They also gave us a lower price than American Home Choice Warranty. First American is the best. We love the company.

When doing claims to First American, I just get online and fill out the form of what's wrong, and then I submit it, and then they contact who will be coming out. The claims process is pretty easy. They give us the name of the contractor, their address, and their phone number.

Sometimes, if it's been a couple of days, I'll have to contact the contractor. But most times, they reach out to us. They seem to be pretty good. They've been able to fix everything.

Overall, First American is pretty prompt and the people come pretty quickly and usually do it right the first time. It's been a good experience.

First American has been doing fine. I had a recent claim for a dishwasher. They gave me a cash buyout to purchase a dishwasher. They sent me a check, I went and bought a dishwasher, and somebody is coming to install it tomorrow. I'm very happy with First American. It's saving me a lot.

In general, my claims submission experience with First American has been satisfactory. Doing it online was easy but through the phone, it was quite difficult because there was no one answering the phone. I was having difficulty contacting the representative.

I had an issue with the recent contractor because they were very slow in the responses. They canceled the appointment on the same day and they never got back afterwards to reschedule. So, I guess different from contractor to contractor, I guess.

There were more choices given to us by First American to choose from because it was really difficult to wait for at least another week or to wait for the contractor who was not responding.

First American came with the house that we bought, and we do like it so much that we will be renewing again. They're very courteous, very professional, and to the point. They do what they say they're gonna do. I did call them and we've set something up for a claim. Then we corresponded through emails.

The technicians that came out were very professional and very knowledgeable. I liked them. It was a positive experience all around. We paid a $100 service fee, but at least, we know what it costs for somebody to come out and do something, instead of relying on an estimate and being a lot higher than $100.

I did a claim to First American for my dryer, my washing machine, and my refrigerator. They all went out. The refrigerator was fine. The washing machine got fixed pretty quickly. I've had the dryer fixed several times, but it still seems to not be drying as well as it should.

The technicians were good. They did what they were supposed to do. I just keep having an issue with my dryer. I wish they would replace it because I've had it fixed like 100 times and it still I got to dry everything twice. Overall, First American is a good warranty company.

I have submitted claims through First American on both my water heater and my swimming pool timer, and they assigned companies that came out and fixed both of them. I had an out-of-pocket expense that was a little bit more than I thought on the water heater, but I saved probably $900 when it was all said and done.

They say the contractor is supposed to contact you in 48 hours. One of the claims was very easy. The contractor came out the exact same day I made the claim. The other one with the water heater took several days. But overall, I was satisfied. I'm gonna keep the service.

I had a lock changed through First American. I went online and put in the request for a lock change. Not too long after, I got a dispatcher email and a text saying they were going to schedule a certain company. The next day, they had set up a date and time.

Then the vendor came out and completed the work. It was good. The next day, I paid the fee. Everything was good. They were quick. They came within the time window, which was great and it was a simple job. First American is a pretty good warranty. My experience with using them has been good.

The latest experience I had with First American was not really good because the service tech that they had set up with us came out after a week of making a claim just to diagnose our dryer. He said it needed a new igniter.

He never called us back. He never would return phone calls or emails from us or from First American. This went on for several more weeks.

First American finally assigned it to somebody else who called us and came out within a week and fixed it at the same time they came out. They diagnosed the problem as something totally different than what the other guy said it was. It was the problem I thought it was because I checked it out on YouTube.

I didn't want to fiddle with it myself, but it would have been something easy to do. I didn't have a voltage meter to check it with. You should check it with a voltage meter and that'll tell you right away if the fuse is blown.

The guy that came out the second time was from Sears, and he did a fine job. He told me why it overheated and that I should change the vent pipe going to the outside because that was probably clogged because it had not have enough air to move through there. So, I replaced that myself and everything is dandy.

As far as First American, they could try and keep the rates down. They hire these one-man shops and they're getting a full price from their regular customers. But when they get one from the home warranty company, they're probably giving the home warranty company a better price.

They don't have anybody else to send out but themselves. So, they're going to take their regular customers first who are paying full price as opposed to the home warranty customer.

Now, when they call a company like Sears or A&E, they have a lot of people so they can send somebody out quicker. I'd appreciate it if they would do that more often.

We had a plumber with them also who is a one-man job guy. But the first time we had him on a plumbing problem, it took a while for him to get it taken care of. One of the problems was we had a big snow and ice storm during the time and he was from north county. So, that delayed him some. But he fixed the problem fine.

Then the next time we had him, we had a much larger thing, and he was excellent and very helpful. I really appreciate him. He's worth the wait.

He had removed a water heater to get to a water problem we were having with the main shutoff valve in the house. He couldn't get to it because of the stupid place they put it when they built the house.

It's right between the water heater and the furnace down by the floor, and we couldn't shut it off. It kept dripping like crazy. It was going underneath our walls in the utility room into our family room.

He had to be able to get through it. He had to remove the water heater. He couldn't drain the water heater because the valve on that was stuck. So, he had to get a dolly underneath the water heater and move it away. It was one problem after another. But he's a professional and a champion.

He just said, "Well, it's what we got to do, we got to do." He was the one that got the approval from the warranty company to pay for that additional labor removing that hot water heater, which we greatly appreciated.

We also got a microwave out of First American. That took a while because a lot of appliances are just not in stock because of manufacturing problems, but what we got was a good trade for what we had. So, I was happy with that.

We actually got an extra thing for having the furnace cleaned twice a year. First American added only a few bucks to the monthly thing. We have two furnaces. So, when the guy came out to clean the two furnaces, it was only one charge which is like a deductible. I got two furnaces cleaned for 85 bucks, which I think is a good deal. I'm pleased when they do that.

We're just supposed to get a $25 Amazon card for signing up. My brother was supposed to get one for recommending us. Neither one of us got it. We called several times and still never got it. Still overall, I'm pleased with them.

First American's customer service has been good. When I placed claims, they were very efficient. I had a claim on the garage door that just dropped on me. I called and a tech came within the next day and fixed it that same day. He was a younger person, but he was very knowledgeable and efficient and explained the whole process.

For the most part, First American is really good. I've used it for four of our houses. Last month, I tried to get an electrician out for one of our rentals because the master light in the master bedroom wasn't working.

It was something where it just needed to be looked at but unfortunately, First American only had two electricians on their Santa Cruz County squad, and both of them were two weeks out. So, I ended up just vetting and hiring a private electrician to fix it.

So, for those little episodes, First American could get more people they can have on hand to send out. With the plumbing, their guys are pretty responsive and there is a pretty quick turnaround, which is important with a rental. The process is pretty smooth, too.

Another one that came up recently is I'd done three payments. I'd been refunded one. Then there was a fourth. It was the one where they had canceled the electrician because he was too far out. They refunded that but there was another one that had to have been paid that wasn't paid yet.

The rep was very helpful, but she sent me the work order number that doesn't match any of the numbers that I can see on the website.

She called me back and left me the numbers that match up so I can reconcile which one had been paid and which one hadn't been paid, which I would think would be easier to have online somehow. But that's probably a process thing.

There was one guy who I thought was awesome because he was fixing the dryer, but he had ordered the part he needed to fix it, and I called First American because I didn't have a time frame on it online. They told me it was gonna be anywhere from two to four weeks.

In the meantime, the guy who was in charge was from Appliance Doctor and he was great. On his own, he went out, found the part, bought it, and fixed the dryer within three days. Then when First American finally called me, it was like a week and a half later. I said, "It's already been fixed."

I asked them about the process and said, "Did he get reimbursed for that part?" I told them the whole thing. They said, "Oh, yeah. He'll get reimbursed."

I'm thinking there's got to be a better way for them internally to order a part from one of their other suppliers when it's available and not from the other one. But he solved it, so they have good people working for them.

There were just a lot of phone calls. Luckily, I had the time to do it. There are some times when I don't have the time to do that. So, it would be nice if it was streamlined where we'd just do it without having to work the system.

Terrible experience, claim was open for almost 3 months, 3 contractors assigned, 2 of which didn't even work on my type of ac/heat unit. Couldn't get a hold of my contractor, neither could First American.

Took way too long for nothing to get done. I lost my service fee and opted for a cash-out which is a fraction of the price for a new unit alone.

First American uses third-party contractors. One of the plumbing claims I had was really good. We got a good contractor. The most recent one, the guy never showed up. So, I called First American when I hadn't heard from them after the 24-hour window. They got me set up with another contractor that came out a little bit later as well.

Other than that, doing the claims is pretty easy. You go on their website, you say what you need, and then you pay the $95 for the fee for them to come out. They set you up with somebody at some point. Then if they don't contact you in 24 hours, you call the contractor. If the contractor doesn't reply, then you call First American and they'll set you up with somebody else.

Submitting a claim to First American has been really easy. I've just gone online to their website and logged in. Then I filled out the submit a claim form, and they got back to me within a few hours typically, unless it was late at night. Usually, the service people come out within the week.

We had a claim recently on plumbing. It was like two weeks before Christmas. Then with COVID and everything, it ended up taking five weeks before someone was able to come out. But that seemed like an unusual circumstance compared to everything else we've had.

A service guy through First American came out today and fixed the microwave. That's working fine. I got some people coming out to do the lights, too. My biggest issue is the heating and air. That's been over a month, and it seems like they're giving me the runaround. I call their guy, and I don't get any answer.

First American's service was fine until this issue with the heating and air unit. They do what they say. The techs have been good. If they see something is not right, the guy would always come back and make sure it was all right. I told a lot of people about the First American.

Our claims experience with First American has been excellent. It's good peace of mind because we've had the air conditioner have a problem that they sent out a team. Some of the vendors that they've used aren't as responsive as others.

Unfortunately, we have had to use it a couple of times, but the issue has always gotten resolved. We're very happy with the warranty product.

First American did a couple of jobs for me, and they did a good job. Doing service requests to First American is easy, but the problem is when some of the third party vendors make a schedule, and it takes time. It's about three days.

If my heating system is the problem and I need to wait three days, it's impossible. In an emergency case, they need to come by within 24 hours. Then it would be better.

I've had mixed experiences with First American but recently, it has been a lot of improvement. Normally, they respond fast and positively. If there's something that they don't cover, they're clear. So, especially in the past year and a half, it has been a better experience.

I had some plumbing work, and the original contractor that they sent was awful. He was not professional. His behavior, the way he talked and his follow up were awful.

I called First American back and I mentioned that to them, and I asked them to change the contractor for the follow up. The contractor that they chose was great. One good thing about First American was that when they received the feedback for me to change the contractor.

Overall, my experience with First American has been good. I have been happy. It gives peace of mind. As far as claims, just in a phone call, I can submit a claim. That's easy.

First American has been pretty responsive whenever I have a problem with those items that they covered. I normally get a reply within 24 hours. My garage door spring got broken, and while it took them three days to dispatch somebody, they replaced it.

The oven gas pipe inside the burners had broken. It took about two weeks because of the holidays, but First American replaced it.

We also had a problem with the dishwasher before. That took a long time, and nobody told us what was going on. Then one day, they just turned up to repair it. So, we didn't know they were coming. Thankfully, somebody was home. Other than that, they're generally pretty good.

I go to the First American website when submitting claims, and there are dropdowns and I open them. It takes a couple of minutes. The contractors are pretty knowledgeable.

The turnaround time can always get shorter. If we could be in a matter of hours if the AC is out or there's an issue with plumbing, that would be perfect. Right now, it runs into a couple of days or more.

Submitting a claim to First American is super easy. That's the best part about them. I usually do it online and it takes within an hour if they assign a person to come and take care of the problem. They usually assign the same person to me.

There are just some things that they don't cover that I end up paying for, but I like having good relationships with them because it's the same company that comes over.

So, sometimes that plumber will say, "This is not covered, but we'll give you a discount as you're a good customer." Then, I call in for other stuff if I have something that is not covered.

We've used First American more than a couple of times. So, it's going well. I call my claim in, and then we get in contact with the service provider. It's been great. They fix everything that we've had trouble with.

The most recent claim was the dryer. The service guy replaced some plug that burnt out. I also had a garbage disposal claim and that was fine. Another one was the air. They said with that air, we may have to get some more work done on it, but it seems to be working fine ever since they came in.

Our First American experiences have varied a little bit but on the most recent occasion, we had an issue with our Jacuzzi heater and we made a call. They outsourced it to a pool company.

The correspondence was pretty weak. They were already coming out to do the work and check things out and we didn't know what was happening. Everything was done perfectly and quickly, but the communication was less than good.

I had an appliance guy out for my dishwasher. He got it all fixed up really quick. The claims process with First American went really smooth.

I usually go online and submit my claim to First American. It's very simple. It's pretty easy how they have it set up and usually within 24 hours, we will receive a call or a text where we've been given to and what company will be reaching out to us. I have nothing but positive comments to say about the contractors. They're awesome.

From my own personal experiences from having First American for the last two years, any kind of questions or situations that occur, it's usually a pretty rapid response.

The workers usually go out of their way to make sure that they can either fix the problem and if they need a part, they're trying to go out and find the part as quickly as possible.

They constantly keep me informed of every step they're taking. If the steps requires further processing, then I'm always aware of every step that's being made.

We had been under Fidelity for quite some time and switching over to First American Home Warranty, the team that helped us made it really easy. So, that was nice. Since then, we've submitted two claims. With the first one, I was pretty disappointed. It got denied.

Both of our claims have been related to our pool pump. The pool pump got extremely noisy to the point where we couldn't have it on and be outside in our backyard and talk. It was that loud. But we were told that that didn't require any kind of repair.

Several months passed and we called again. It got even louder. They sent somebody out and it was still working. But after the guy looked at it, it broke later that day and stopped working completely.

We weren't here when the guy came out the second time. It started working reasonably quietly. But despite my attempts, I haven't heard from anyone what exactly was done.

So, the problem seems to be resolved but nobody's told me anything about that. I kinda got the feeling that the contractor felt like they fixed it and didn't need to tell me anything more.

What I like about First American is that when I signed up, the team that signed me up was really helpful. I feel like in them signing me up, I got an actual contact with a person that I can email.

Both times, I've emailed the person who helped me sign up. She helps me in getting my service request processed and getting somebody out. Having a personal contact at First American has been helpful and kind of puts my mind at ease that somebody at First American cares about my account and is gonna help me get things resolved.

First American's customer service was fantastic. By having the warranty, there's a repair team on call that I won't have to try and figure out who I need to call and when I can get them in. Someone's in charge of coordinating all of that. The service fee will cover most of the cost of repair a lot of times.

We recently had a claim, and the tech was great. He had been there before. The claim process was simple, and they took care of my problem quickly.

I've not had difficulty in submitting claims to First American Home Warranty. With most of the contractors I've worked with and it's been three different ones, I've gotten a call back from them within a day.

It has sometimes taken longer to arrange what I needed, and I've had only one experience when it was not particularly satisfactory. It just took a long time.

First American is fast, which is good, and responsive to any issues. The contractor who came did the job and were nice. It's just their follow up could have been a little better.

Other than that, I've never had any problems with First American. So, I'm okay with the service. It's great. They should keep doing what they're doing.

The worst home warranty and the insurance company. Do not waste time and money in this company. Finally, you need to fix and re-order by yourself.

I had a problem with home appliances last three months after sending somebody, he wrote the wrong model number, then they order the wrong appliance which does not make any sense.

They re-order the wrong item 5 times and all the time I decline the offer. I'm in the loop in which they offer the wrong item and I decline it every time.

Oh fellows be careful with this company. I am very dissatisfied with their respond, I had my water heater went out on April/ 29/21. I called the First American Home Warranty the same day and called them after that approximately 8 times.

Today is May 1st. Still there is no confirmation when the assigned contractor will contact me, they keep assigning the same plumber assuring that the contractor will contact me. Guess what? That contractor doesn't even pick up the phone. Their mailbox is full. I wonder why?

I checked the contractor's review. They have 2 stars, I wonder if there is only one plumber in Los Angeles Ca. Wow it is just run around. I am seriously thinking taking them to small claims court.

There is no urgency to help you through a claim. The customer service just bounces you around until you become someone else’s problem. We’ve had several claims and every times it a headache.

I wasn’t thrilled when it took weeks to repair, then replace my microwave, but being without a working refrigerator to 6 weeks, and counting, is completely unacceptable.

I submitted my claim on February 4 to First American Home Warranty concerning my fridge not cooling.

They immediately assigned me A contractor who came out about four days later and said the problem was my damper in my fridge and determined that the part was no longer available for that brand!

It took them till 20 February to decide what to do and they gave me a new fridge. I called them multiple times and each time they said they were still reviewing my case!

Each time I called it seem like I was on hold for at least 15 minutes before I finally got somebody on the claim resolutions department! Thursday, I got a message from Lowe’s that they were going to deliver my new fridge on Saturday.

No message from First American themselves! As promised I got my new fridge on Saturday. My complaint, it took so long to make a decision and I’m not sure if it is worth it. I would’ve bought a new fridge the day that the technician told me that the part was not available!

In the meantime I had no fridge and had to eat out almost every meal! Other than that I am where are you got a new fridge out of this and or if I should maintain my status with First American Home Warranty!

Called for plumbing issue. Plumber arrived 2 hours past their time frame. Plumber told my wife there was nothing wrong. She had told the plumber that the toilet water would run intermittent it. I had to call First American again. They took 2 more days to review.

Then the same plumber showed up Unannounced at 6 a.m. My wife did not answer the door. Then she was given another time window for him to the proper job. He was 4 hours late and showed up in an unmarked car. Finally he repaired the toilet properly.

After that experience I canceled the policy. Never did get the contract paperwork. When you cancel you are charged fifty dollar service fee plus the total cost of the repair which they refused to send me a copy of the invoice.

Plus they are trying to double dip and charge me another $75. Called many times only to be put on hold then hung up on.

I have been waiting 4 weeks to get washing machine fixed. Called customer service 8 times. Still no progress.

The contractor came out 3 week ago but he stated that he forgot to send in report a week late, and when he sent in report I was informed it was not detailed enough. I have spent enough money at laundromat to buy a new washing machine.

They make excuses every time it comes down to replacing items! Poor service, haven't had anything nice to say about them! They will only pay for the cheapest lowest quality item! Something that will not work for the situation! It's quantity not quality.

They have inferior contractors that don't know their job and are told to bandage the procedure, not spend money, leaving the job undone as in my case. Water has leaking all over. When they first started they were excellent. They have become a very poor warranty organization. Be careful.

They sent out 2 different companies and their poor service led to the demise of my HVAC. They have yet to reimburse me for the cost of the warranty that I chose to cancel. Just pay somebody to fix your appliance or hvac. They offer warranty on their work.

After paying monthly premium for years and not using the service about Christmas time my kitchen drain clogged and started leaking water to the kitchen. After that I’ve called American home warranty to request for service.

Each time you call First American Home Warranty you need to wait in average 30-45 minutes. Long story short after contacting them more than ten times and they sent two different contractors my issue still not resolved and they shows my claim is closed. Very bad experience.

The contractors they use are sub par. I have 4 policies with them and am not impressed with the contractors although I am happy with First American overall.

It is important to do a google search on the contractor and if you don't like what you see, let them know before the contractor comes out.

I have been a paying for a over $600 for policy for 5 years now. The electric at my home went out a few days before Christmas due to a problem in my service panel.

The contractor who was assigned never even came to my home to inspect the problem & we were forced to leave my home for several days. After 10 days desperate to be back in my home I had to make the repair myself by replacing the main circuit breaker.

This was a covered issue but American Home Warranty will not pay me back the $273 I laid out for the part needed & refuses to refund the $75 service fee that never happened!

They had 2 different contractors come to my rental property 4 times for the same problem. After the fifth time they tell me it's due to spiders and rodents clogging the hose. But they told me after the 2nd visit it was the hole and they replaced it.

Now they come with this bull. I asked for proof, and haven't gotten proof yet. I went to the property and there was none. I will be canceling this contract. There is nothing in the contract about rodents.

Customer service has a bad attitude. They talk to you like they are the the irate pissed off customer. I have several properties covered by them. I will be canceling them all!!!

We have been trying to get our dishwasher fixed for over a month now and been getting the run around. This is our second claim and the first time was just as hard. We have talked to several people in management and have gotten nowhere.

Obviously customer service is not their first priority however they have no problem taking our monthly payment.

I am a USArmy veteran. My bathroom had some plumbing problems. I filed a claim. An emergency claim. This was on Nov. 20, 2020. They set me up with a Tech. They said Dec. 2nd so I called the company back.

They started giving my the run around saying they would call back. Never did. I called them back again. When I reached them I asked for a supervisor. They kept me on hold for 30mins. The supervisor told me I would have to call a plumber myself and pay for it.

I didn't have any money to pay for the repairs. I asked why I had to call for a plumber myself and pay for it. This is why I pay my insurance every month on time, Then the supervisor hung up on me.

I would NEVER EVER RECOMMEND THIS COMPANY TO ANYONE!! Still not fixed. Don't know when it will be. This is all unacceptable!! Run don't walk away!!

-1000 stars! They deserve to be shut down!!! Their customer service representative are in El Salvador! Weeks of frustration trying to get a heater fixed for my rental home. My tenants are freezing and calls for emergency safety help go unanswered...still no help.

Had to call a repair person ourselves. They lie to you and tell you they are going to find a solution and never call you back... Outrageous....Don't, I repeat- Don't use this company!!!!

Use substandard techs!!!. Leak in 2 tubs. Told 1st leak normal ''water clearing line.'' 2nd leak -now knob TOO tight to turn. Told not strong enough and due to new seal and will loosen up with time.

But Delta states he just tightened adjustable ring too tight and can cause damage to other parts requiring future plumbing problems. 2nd opinion tech under disciplinary action by CSLB for 8 charges. Refused this plumber.

Now scheduled appt with another plumber that has an ''f'' BBB rating and NOT accredited. CSLB shows this plumber exempt from work. comp. because sole proprietor yet secty. states many companies in no. Calif. and plumber coming from San Jose (FEARFUL OF RESULTS SINCE SAW MANY BAD REVIEWS).

Earlier prob. with stove and tech told me that I looked handy and could rewire stove myself! ''YOULL NEED A LOT OF WIRE.'' Also other mistakes causing grief. DONT USE 1ST AMER UNLESS YOU WANT TO END UP PAYING FOR REPAIRS YOURSELF!!!

I wish I could give zero or negative stars to them.. Really frustrated with them.. Water heater issue for last 2 months and I am calling them every day with same answers that plumber will come or give report etc, etc with no follow up or intention from them to fix it..