First American Home Warranty

I've used First American a lot and all my experiences except for one time have been really good. I make the appointments on their website. It's not very difficult at all. I am given the name and number of the contractor in an email.

I like First American. I wasn't happy with American Home Shield and the price kept going up. I started researching and when I talked with the representative from First American, we had a good conversation, it went well, and the price was right. From setting up the contract to using the service once, I had no issues.

With First American, I like that I don't have to wait long for somebody to call me back. They are pretty prompt, and the people that they've used that I've used so far were good. One place did not show up, but they did call and let me know why, which I appreciated. Then, they came out and got my problem resolved.

The only thing I don't like is the two service payments that I will have to pay on one issue. These are two issues that require the same person to fix them.

I have a First American policy on my rental house that I bought last July, and I have one on my primary residence. I love the service. I had an air conditioning situation in my rental. It happened six weeks after I bought the house, and it was 2,000 degrees outside.

My tenants called and said, "Oh, my God, the air conditioner is not working." So, I called First American, and they said, "Oh my gosh, we can't find anybody. If you find your own contractor, this is what you need to do." They walked me through the procedure. It was smooth as silk.

The individual I found was excellent. He came up the next day. It was something really minor. I paid and I was reimbursed very promptly.

I've already used First American just a couple of weeks after I moved in. I have no idea what the situation was but I think because the house was vacant a couple of months before I purchased, all of the toilets plugged up. It was a disaster.

I called First American. They got ahold of Master of Disasters Plumbing, and they came out. It was raining torrentially. They didn't seem to care. They worked outside for a couple of hours. It was my main drain, and they worked on it. The problem was solved.

I've called and emailed them, and they're very responsive. I'm lucky I only had to use their services twice but my First American plan on my rental expires at the end of July and I plan on renewing it.

First American's customer support has been great. After Hurricane Irma came in, we had a power surge that wiped out all of our appliances, and it was only 85 bucks for one service call. They came out and fixed everything.

The technicians have all been really good. The response time has been good. They've stuck to the terms and conditions.

I've had one issue with a vendor that came out and did a less than stellar job, but First American covered having another vendor come out and replace the whole thing, which they did. So, I'm pretty happy with that.

They reimbursed me for it, too. I understand it's the vendor, so they don't have control, but how they dealt with it was excellent.

I had a water heater that went out, and they were going to replace it. I wanted to upgrade it to a $1,500 hybrid water heater. I knew they weren't going to cover that.

However, the vendor was a little spendy on the plumbing that they were gonna do. I ended up doing it myself, and they gave me a check for what it would cost for the existing water heater. So, I was happy with that.

Our most recent claim to First American was for a kitchen range. The top cracked and the oven control panel was pretty well shot. Holes had worn through it. The claims process took about a total of three weeks, but it wasn't longer than I expected.

The rep did his job. The guys that delivered the new product did a good job. They took the old stove away, which I wasn't expecting. I was happy about that.

We had to pay the $85 for the contractor to come out and examine the stove and figure out what was wrong with it. Then First American got to figure out whether they were gonna repair it or replace it and whether it was abused and our fault.

First American responded in a reasonable time after we contacted them and they got the job done that we needed to have done.

I'm a property manager and I have multiple properties with First American. The service with them was pretty bad before, but this couple of years, it's been pretty good. It used to be difficult to reach them or they would say they were waiting for the parts. A claim would take forever but now, it's much better.

We have found First American to be very helpful and adequate and there when we use it. The contractors have been super because they know their job, they do it well, they do it in a reasonable time, and they're always so personable.

I'm very happy with everything as it is. I'd tell others that they would find exactly what they're looking for at First American.

We used First American twice for a garage door. I was pleased with how they handled everything then. However, their annual fee is kind of too much for the little that I use it.

The contractors were very efficient. They were clean, very nice, and they got things done in a nice amount of time, so I was pleased with them. I had the same contractor both times I had the door fixed.

First American's service has been great. I'm still waiting on them to fix my central air unit. Somebody will be out tomorrow. I also had some previous repairs and everything went well. They were very prompt. They come out when they say they're gonna come out and they do good work.