First American Home Warranty Review

I really like First American. They say we can warranty everything with First American and when I need to do a claim, I just make a call, they set an appointment, send me a text message, and I receive that. It's very easy.

With my latest experience, I had a great vendor with my washing machine. The guy explained my issue. They made the comparison between the washing machine and the troubling issue. They took pictures and tried to repair it in the first visit.

After that, they told me I could do three things but I need to change something electronic inside. They ordered that electronic thing and after one week, they changed that it in less than one hour. So, that was a great experience.

First American has vendors and contractors with great quality because they have experience. They understand what you need and what is important and that they need to return in a really short time.

I call First American when I have a problem, I pay the $85 service charge, and in the next four days, the problem is fixed.

I did a claim for a refrigerator because the glass broke on its door and they said that they wouldn't cover that. That was the only displease. They should have replaced that door.

The guy that did my attic fan was a big guy, but he got up in that attic and he worked really hard to get the fan working. He did a really good job.

With First American, anything that goes wrong in the house costs me 85 bucks. Submitting a claim is easy and hassle-free. I make a phone call. I tell them what I want to do. They send me a text back and say, "We've assigned your job to such and such Plumbing. You'll get a call from them in 24 hours to set up a time."

The contractor calls and sets up the time. You book the time. They come in. You give the guy a check for 85 bucks, and he fixes whatever is wrong with your place.

I have one really bad experience. I had a plumbing issue. I have one of these hot water pumps that pumps water to the faucet so you get instant hot water. The pump burned out after 20 years. So, I called First American and they sent these knuckleheads out.

Two guys showed up. I took them down to the basement where it was. They said, "Okay. Fine. We'll work on that. And we gotta go get another pump. It looks like it's broken."

They spent 15 minutes taking the pump out. Then it was noon. They said, "Okay. We're gonna go get the pump in downtown Austin and we'll be back at one o'clock." I came back at one o'clock. About 1: 15, they handed me an invoice. They said, "Please sign this. We're going to submit this to First American." It was $1,750.

I said, "You gotta be kidding me. I'm not signing that. What do you get paid per hour?" "Well, we get $256 an hour. And there are two of us." I said, "Well, great. You spent half an hour." They said, "No, no, no. It's a minimum of two hours."

So I said, "I'm not paying you that. I'm not signing this. This is ridiculous. You only worked for 30 minutes, wrote in a darn book. Oh, by the way, I just looked up the pump on the internet. The pump was $390."

He said, "Let me work on this." He came back and gave me another invoice for 1,500. I said, "You know what? I don't know if you ever want to get business from this company again, but you better come up a bit. I'll tell you what I'm gonna sign. I'm gonna pay $1,200. I'll sign an invoice with 1,200 on it. It pays you for an hour and it pays for the pump, and you're still making some profit on it."

He printed it out. It was 1,200 bucks. So, I signed it. I called First American and I told them what I had done. I feel like I'm in a partnership with these people because they have taken care of me. I have nothing but good things to say about them.

I know they're going to help me and if I can help repay them, I'll do anything that I can do. Overall, my tenure with them speaks for itself. If they were screwing me around, I wouldn't have them.

I have had both horrible and excellent services from First American depending on the vendor that's attached to my service.

My most recent experience was an excellent one. I had an issue with my refrigerator with my ice maker, and they initially assigned me to a company that I have experienced prior. So, I was horrified that they were going to send them back out.

The prior time, they took over a month to fix my dryer, which sent me to a laundromat at a whole lot of expense. Their guy came out here with no parts and no tools.

This time when I called First American and I asked them to switch vendors, they switched it to Sears who did an excellent job. Their tech came prepared, he was professional, and he provided the kind of service that I expected.

First American does a fairly good job. I wish they would vet their vendors better. I wish they would have a better process to reach people above the technician level when there's a serious issue that goes unresolved.

Our showerhead was leaking. It started like a month before we needed to renew our First American policy. We were like, "Oh, yeah. We have this." We didn't really think anything of it until when we were like, "Oh, now we need it." It was really an easy process.

The plumber had to order a part. That was annoying because he came and said, "Oh, it's a really easy fix, but I just need to find out if I can get the part from Home Depot or for me to order it," and I didn't hear anything back.

The parts came in after about a week and a half. It wasn't terrible, but we were kind of waiting to see how that process went before we renewed.

We had switched to First American from a previous warranty company that we were using to get better service. We have had a much more positive experience with First American.

Every time we've submitted a claim, for the most part, that's come in pretty good. We have had, unfortunately, some experience with a few bad service people and I've called First American and let them know about that.

The amount of money that First American saved me is amazing. I got a new air conditioner for like less than $2,000.

I got a new water heater and new garbage disposal. I've had my microwave fixed. I've had my refrigerator fixed about three times. As far as the claim submission process, I don't like their automated system. So, I always ask to speak to a representative.

I like First American. It gives me peace of mind. I've only had one claim and it was pretty fast. I did have to contact the provider myself a couple of times but in the end, it worked out.

I've only asked First American for service one time and we weren't able to get a technician out. We had a problem with the septic tank. They said they were going to call me back because they couldn't find anyone. We had to find our own company because there wasn't anybody on their list.

I've used First American a lot and all my experiences except for one time have been really good. I make the appointments on their website. It's not very difficult at all. I am given the name and number of the contractor in an email.

I like First American. I wasn't happy with American Home Shield and the price kept going up. I started researching and when I talked with the representative from First American, we had a good conversation, it went well, and the price was right. From setting up the contract to using the service once, I had no issues.

With First American, I like that I don't have to wait long for somebody to call me back. They are pretty prompt, and the people that they've used that I've used so far were good. One place did not show up, but they did call and let me know why, which I appreciated. Then, they came out and got my problem resolved.

The only thing I don't like is the two service payments that I will have to pay on one issue. These are two issues that require the same person to fix them.

I have a First American policy on my rental house that I bought last July, and I have one on my primary residence. I love the service. I had an air conditioning situation in my rental. It happened six weeks after I bought the house, and it was 2,000 degrees outside.

My tenants called and said, "Oh, my God, the air conditioner is not working." So, I called First American, and they said, "Oh my gosh, we can't find anybody. If you find your own contractor, this is what you need to do." They walked me through the procedure. It was smooth as silk.

The individual I found was excellent. He came up the next day. It was something really minor. I paid and I was reimbursed very promptly.

I've already used First American just a couple of weeks after I moved in. I have no idea what the situation was but I think because the house was vacant a couple of months before I purchased, all of the toilets plugged up. It was a disaster.

I called First American. They got ahold of Master of Disasters Plumbing, and they came out. It was raining torrentially. They didn't seem to care. They worked outside for a couple of hours. It was my main drain, and they worked on it. The problem was solved.

I've called and emailed them, and they're very responsive. I'm lucky I only had to use their services twice but my First American plan on my rental expires at the end of July and I plan on renewing it.

First American's customer support has been great. After Hurricane Irma came in, we had a power surge that wiped out all of our appliances, and it was only 85 bucks for one service call. They came out and fixed everything.

The technicians have all been really good. The response time has been good. They've stuck to the terms and conditions.

I've had one issue with a vendor that came out and did a less than stellar job, but First American covered having another vendor come out and replace the whole thing, which they did. So, I'm pretty happy with that.

They reimbursed me for it, too. I understand it's the vendor, so they don't have control, but how they dealt with it was excellent.

I had a water heater that went out, and they were going to replace it. I wanted to upgrade it to a $1,500 hybrid water heater. I knew they weren't going to cover that.

However, the vendor was a little spendy on the plumbing that they were gonna do. I ended up doing it myself, and they gave me a check for what it would cost for the existing water heater. So, I was happy with that.

Our most recent claim to First American was for a kitchen range. The top cracked and the oven control panel was pretty well shot. Holes had worn through it. The claims process took about a total of three weeks, but it wasn't longer than I expected.

The rep did his job. The guys that delivered the new product did a good job. They took the old stove away, which I wasn't expecting. I was happy about that.

We had to pay the $85 for the contractor to come out and examine the stove and figure out what was wrong with it. Then First American got to figure out whether they were gonna repair it or replace it and whether it was abused and our fault.

First American responded in a reasonable time after we contacted them and they got the job done that we needed to have done.

I'm a property manager and I have multiple properties with First American. The service with them was pretty bad before, but this couple of years, it's been pretty good. It used to be difficult to reach them or they would say they were waiting for the parts. A claim would take forever but now, it's much better.

We have found First American to be very helpful and adequate and there when we use it. The contractors have been super because they know their job, they do it well, they do it in a reasonable time, and they're always so personable.

I'm very happy with everything as it is. I'd tell others that they would find exactly what they're looking for at First American.

We used First American twice for a garage door. I was pleased with how they handled everything then. However, their annual fee is kind of too much for the little that I use it.

The contractors were very efficient. They were clean, very nice, and they got things done in a nice amount of time, so I was pleased with them. I had the same contractor both times I had the door fixed.

First American's service has been great. I'm still waiting on them to fix my central air unit. Somebody will be out tomorrow. I also had some previous repairs and everything went well. They were very prompt. They come out when they say they're gonna come out and they do good work.

I've submitted a few online claims to First American. They're fine. I just don't really like it when I pay in advance, and then they may not have a service person be able to come out. So, I've learned not to pay the service fee upfront and wait until you get someone confirmed that's coming out.

As far as the technicians, some have been good and some have been bad. There was a plumber that came out, and while it was the first time he came out, he acted nonchalantly about the problem and said he had fixed something that wasn't really fixed. Later on, it ended up breaking.

I ended up calling them back, and the same guy came out and without even looking at what he had done before, he wrote out a whole new claim where I had to pay a bunch of money to fix the issue that he was already paid to fix.

I ended up hiring a plumber on my own to get that resolved because he came out and gave an outrageous quote for work that we had already paid him to do. So, I was not going to have him out again to do the work.

My wife had contacted First American and told them about all this and they told us to find a plumber and they would reimburse us. At that point, I was kind of tired of dealing with First American on this issue.

After my experience with First American right now, there's no way that I would recommend someone to use them.

I have been disappointed with First American two times, but for two different reasons. One time, they sent me another contractor than Sears for my stove, and they failed to find the parts. There was not much communication. So, I pretty much stayed about three months without my range.

Then finally, I'm the one who found the part for them. First American didn't follow up on it. I would tell First American not to go with them. Sears always has been good.

The second thing was for my pool. The new material that is used to do those parts are done with soy. We have had the home for over 10 years now and never had issues. But because the part is done now with soy, which is not our fault, this is attracting rodents that damage the thing.

Now, we end up having to pay. We still haven't replaced it. It's about $1,000 part because they're telling us that the insurance doesn't cover that.

Submitting a claim to First American is pretty easy. I normally go online and select whatever needs to be repaired. Then I pay my service call fee. Normally, the hardest one will be the appliance. They seem to take a little longer responding, but everyone else has been okay.

It's just a matter of staying on top of the appliance company and getting them to come out. But when they do, they do a great job.

The contractors are great. Premier Appliance normally comes out. I've had more issues with our appliances and so far, the technicians are very professional. They answer any questions I have.

I stick around just to see what they're doing, and they try to explain as much as possible. So, they've been very knowledgeable.

Anytime a technician comes out, they will send an email saying, "Rate your experience with Premier Appliance or your service." So, they do it every time.

Overall, my experience has been positive. They're cost-efficient. Anytime I do have a complaint, First American will respond quickly. They'll resolve it for me. It's a great company.

As a Realtor, I do have experience with other home warranty companies, but First American to me has been by far the best even for my clients.

We had a washing machine fixed through First American. It wasn't spinning right, and the repairman came out and he looked at it and he said that he didn't have the parts. He ordered the parts, and he came back 10 days later, and he fixed it.

The first thing we had to have fixed was our dryer. They got right on it. There was a guy here within a couple of days and he fixed it.

So far, we've had First American fix the washer, a dryer, and replace our garbage disposal, and we're happy with the service and with how fast they get on it and get the things done that we needed to have done.

They also gave us a lower price than American Home Choice Warranty. First American is the best. We love the company.

When doing claims to First American, I just get online and fill out the form of what's wrong, and then I submit it, and then they contact who will be coming out. The claims process is pretty easy. They give us the name of the contractor, their address, and their phone number.

Sometimes, if it's been a couple of days, I'll have to contact the contractor. But most times, they reach out to us. They seem to be pretty good. They've been able to fix everything.

Overall, First American is pretty prompt and the people come pretty quickly and usually do it right the first time. It's been a good experience.

First American has been doing fine. I had a recent claim for a dishwasher. They gave me a cash buyout to purchase a dishwasher. They sent me a check, I went and bought a dishwasher, and somebody is coming to install it tomorrow. I'm very happy with First American. It's saving me a lot.

In general, my claims submission experience with First American has been satisfactory. Doing it online was easy but through the phone, it was quite difficult because there was no one answering the phone. I was having difficulty contacting the representative.

I had an issue with the recent contractor because they were very slow in the responses. They canceled the appointment on the same day and they never got back afterwards to reschedule. So, I guess different from contractor to contractor, I guess.

There were more choices given to us by First American to choose from because it was really difficult to wait for at least another week or to wait for the contractor who was not responding.

First American came with the house that we bought, and we do like it so much that we will be renewing again. They're very courteous, very professional, and to the point. They do what they say they're gonna do. I did call them and we've set something up for a claim. Then we corresponded through emails.

The technicians that came out were very professional and very knowledgeable. I liked them. It was a positive experience all around. We paid a $100 service fee, but at least, we know what it costs for somebody to come out and do something, instead of relying on an estimate and being a lot higher than $100.

I did a claim to First American for my dryer, my washing machine, and my refrigerator. They all went out. The refrigerator was fine. The washing machine got fixed pretty quickly. I've had the dryer fixed several times, but it still seems to not be drying as well as it should.

The technicians were good. They did what they were supposed to do. I just keep having an issue with my dryer. I wish they would replace it because I've had it fixed like 100 times and it still I got to dry everything twice. Overall, First American is a good warranty company.

I have submitted claims through First American on both my water heater and my swimming pool timer, and they assigned companies that came out and fixed both of them. I had an out-of-pocket expense that was a little bit more than I thought on the water heater, but I saved probably $900 when it was all said and done.

They say the contractor is supposed to contact you in 48 hours. One of the claims was very easy. The contractor came out the exact same day I made the claim. The other one with the water heater took several days. But overall, I was satisfied. I'm gonna keep the service.

I had a lock changed through First American. I went online and put in the request for a lock change. Not too long after, I got a dispatcher email and a text saying they were going to schedule a certain company. The next day, they had set up a date and time.

Then the vendor came out and completed the work. It was good. The next day, I paid the fee. Everything was good. They were quick. They came within the time window, which was great and it was a simple job. First American is a pretty good warranty. My experience with using them has been good.

The latest experience I had with First American was not really good because the service tech that they had set up with us came out after a week of making a claim just to diagnose our dryer. He said it needed a new igniter.

He never called us back. He never would return phone calls or emails from us or from First American. This went on for several more weeks.

First American finally assigned it to somebody else who called us and came out within a week and fixed it at the same time they came out. They diagnosed the problem as something totally different than what the other guy said it was. It was the problem I thought it was because I checked it out on YouTube.

I didn't want to fiddle with it myself, but it would have been something easy to do. I didn't have a voltage meter to check it with. You should check it with a voltage meter and that'll tell you right away if the fuse is blown.

The guy that came out the second time was from Sears, and he did a fine job. He told me why it overheated and that I should change the vent pipe going to the outside because that was probably clogged because it had not have enough air to move through there. So, I replaced that myself and everything is dandy.

As far as First American, they could try and keep the rates down. They hire these one-man shops and they're getting a full price from their regular customers. But when they get one from the home warranty company, they're probably giving the home warranty company a better price.

They don't have anybody else to send out but themselves. So, they're going to take their regular customers first who are paying full price as opposed to the home warranty customer.

Now, when they call a company like Sears or A&E, they have a lot of people so they can send somebody out quicker. I'd appreciate it if they would do that more often.

We had a plumber with them also who is a one-man job guy. But the first time we had him on a plumbing problem, it took a while for him to get it taken care of. One of the problems was we had a big snow and ice storm during the time and he was from north county. So, that delayed him some. But he fixed the problem fine.

Then the next time we had him, we had a much larger thing, and he was excellent and very helpful. I really appreciate him. He's worth the wait.

He had removed a water heater to get to a water problem we were having with the main shutoff valve in the house. He couldn't get to it because of the stupid place they put it when they built the house.

It's right between the water heater and the furnace down by the floor, and we couldn't shut it off. It kept dripping like crazy. It was going underneath our walls in the utility room into our family room.

He had to be able to get through it. He had to remove the water heater. He couldn't drain the water heater because the valve on that was stuck. So, he had to get a dolly underneath the water heater and move it away. It was one problem after another. But he's a professional and a champion.

He just said, "Well, it's what we got to do, we got to do." He was the one that got the approval from the warranty company to pay for that additional labor removing that hot water heater, which we greatly appreciated.

We also got a microwave out of First American. That took a while because a lot of appliances are just not in stock because of manufacturing problems, but what we got was a good trade for what we had. So, I was happy with that.

We actually got an extra thing for having the furnace cleaned twice a year. First American added only a few bucks to the monthly thing. We have two furnaces. So, when the guy came out to clean the two furnaces, it was only one charge which is like a deductible. I got two furnaces cleaned for 85 bucks, which I think is a good deal. I'm pleased when they do that.

We're just supposed to get a $25 Amazon card for signing up. My brother was supposed to get one for recommending us. Neither one of us got it. We called several times and still never got it. Still overall, I'm pleased with them.

First American's customer service has been good. When I placed claims, they were very efficient. I had a claim on the garage door that just dropped on me. I called and a tech came within the next day and fixed it that same day. He was a younger person, but he was very knowledgeable and efficient and explained the whole process.

For the most part, First American is really good. I've used it for four of our houses. Last month, I tried to get an electrician out for one of our rentals because the master light in the master bedroom wasn't working.

It was something where it just needed to be looked at but unfortunately, First American only had two electricians on their Santa Cruz County squad, and both of them were two weeks out. So, I ended up just vetting and hiring a private electrician to fix it.

So, for those little episodes, First American could get more people they can have on hand to send out. With the plumbing, their guys are pretty responsive and there is a pretty quick turnaround, which is important with a rental. The process is pretty smooth, too.

Another one that came up recently is I'd done three payments. I'd been refunded one. Then there was a fourth. It was the one where they had canceled the electrician because he was too far out. They refunded that but there was another one that had to have been paid that wasn't paid yet.

The rep was very helpful, but she sent me the work order number that doesn't match any of the numbers that I can see on the website.

She called me back and left me the numbers that match up so I can reconcile which one had been paid and which one hadn't been paid, which I would think would be easier to have online somehow. But that's probably a process thing.

There was one guy who I thought was awesome because he was fixing the dryer, but he had ordered the part he needed to fix it, and I called First American because I didn't have a time frame on it online. They told me it was gonna be anywhere from two to four weeks.

In the meantime, the guy who was in charge was from Appliance Doctor and he was great. On his own, he went out, found the part, bought it, and fixed the dryer within three days. Then when First American finally called me, it was like a week and a half later. I said, "It's already been fixed."

I asked them about the process and said, "Did he get reimbursed for that part?" I told them the whole thing. They said, "Oh, yeah. He'll get reimbursed."

I'm thinking there's got to be a better way for them internally to order a part from one of their other suppliers when it's available and not from the other one. But he solved it, so they have good people working for them.

There were just a lot of phone calls. Luckily, I had the time to do it. There are some times when I don't have the time to do that. So, it would be nice if it was streamlined where we'd just do it without having to work the system.

Terrible experience, claim was open for almost 3 months, 3 contractors assigned, 2 of which didn't even work on my type of ac/heat unit. Couldn't get a hold of my contractor, neither could First American.

Took way too long for nothing to get done. I lost my service fee and opted for a cash-out which is a fraction of the price for a new unit alone.

First American uses third-party contractors. One of the plumbing claims I had was really good. We got a good contractor. The most recent one, the guy never showed up. So, I called First American when I hadn't heard from them after the 24-hour window. They got me set up with another contractor that came out a little bit later as well.

Other than that, doing the claims is pretty easy. You go on their website, you say what you need, and then you pay the $95 for the fee for them to come out. They set you up with somebody at some point. Then if they don't contact you in 24 hours, you call the contractor. If the contractor doesn't reply, then you call First American and they'll set you up with somebody else.

Submitting a claim to First American has been really easy. I've just gone online to their website and logged in. Then I filled out the submit a claim form, and they got back to me within a few hours typically, unless it was late at night. Usually, the service people come out within the week.

We had a claim recently on plumbing. It was like two weeks before Christmas. Then with COVID and everything, it ended up taking five weeks before someone was able to come out. But that seemed like an unusual circumstance compared to everything else we've had.

A service guy through First American came out today and fixed the microwave. That's working fine. I got some people coming out to do the lights, too. My biggest issue is the heating and air. That's been over a month, and it seems like they're giving me the runaround. I call their guy, and I don't get any answer.

First American's service was fine until this issue with the heating and air unit. They do what they say. The techs have been good. If they see something is not right, the guy would always come back and make sure it was all right. I told a lot of people about the First American.

Our claims experience with First American has been excellent. It's good peace of mind because we've had the air conditioner have a problem that they sent out a team. Some of the vendors that they've used aren't as responsive as others.

Unfortunately, we have had to use it a couple of times, but the issue has always gotten resolved. We're very happy with the warranty product.

First American did a couple of jobs for me, and they did a good job. Doing service requests to First American is easy, but the problem is when some of the third party vendors make a schedule, and it takes time. It's about three days.

If my heating system is the problem and I need to wait three days, it's impossible. In an emergency case, they need to come by within 24 hours. Then it would be better.

I've had mixed experiences with First American but recently, it has been a lot of improvement. Normally, they respond fast and positively. If there's something that they don't cover, they're clear. So, especially in the past year and a half, it has been a better experience.

I had some plumbing work, and the original contractor that they sent was awful. He was not professional. His behavior, the way he talked and his follow up were awful.

I called First American back and I mentioned that to them, and I asked them to change the contractor for the follow up. The contractor that they chose was great. One good thing about First American was that when they received the feedback for me to change the contractor.

Overall, my experience with First American has been good. I have been happy. It gives peace of mind. As far as claims, just in a phone call, I can submit a claim. That's easy.

First American has been pretty responsive whenever I have a problem with those items that they covered. I normally get a reply within 24 hours. My garage door spring got broken, and while it took them three days to dispatch somebody, they replaced it.

The oven gas pipe inside the burners had broken. It took about two weeks because of the holidays, but First American replaced it.

We also had a problem with the dishwasher before. That took a long time, and nobody told us what was going on. Then one day, they just turned up to repair it. So, we didn't know they were coming. Thankfully, somebody was home. Other than that, they're generally pretty good.

I go to the First American website when submitting claims, and there are dropdowns and I open them. It takes a couple of minutes. The contractors are pretty knowledgeable.

The turnaround time can always get shorter. If we could be in a matter of hours if the AC is out or there's an issue with plumbing, that would be perfect. Right now, it runs into a couple of days or more.

Submitting a claim to First American is super easy. That's the best part about them. I usually do it online and it takes within an hour if they assign a person to come and take care of the problem. They usually assign the same person to me.

There are just some things that they don't cover that I end up paying for, but I like having good relationships with them because it's the same company that comes over.

So, sometimes that plumber will say, "This is not covered, but we'll give you a discount as you're a good customer." Then, I call in for other stuff if I have something that is not covered.

We've used First American more than a couple of times. So, it's going well. I call my claim in, and then we get in contact with the service provider. It's been great. They fix everything that we've had trouble with.

The most recent claim was the dryer. The service guy replaced some plug that burnt out. I also had a garbage disposal claim and that was fine. Another one was the air. They said with that air, we may have to get some more work done on it, but it seems to be working fine ever since they came in.

Our First American experiences have varied a little bit but on the most recent occasion, we had an issue with our Jacuzzi heater and we made a call. They outsourced it to a pool company.

The correspondence was pretty weak. They were already coming out to do the work and check things out and we didn't know what was happening. Everything was done perfectly and quickly, but the communication was less than good.

I had an appliance guy out for my dishwasher. He got it all fixed up really quick. The claims process with First American went really smooth.

I usually go online and submit my claim to First American. It's very simple. It's pretty easy how they have it set up and usually within 24 hours, we will receive a call or a text where we've been given to and what company will be reaching out to us. I have nothing but positive comments to say about the contractors. They're awesome.

From my own personal experiences from having First American for the last two years, any kind of questions or situations that occur, it's usually a pretty rapid response.

The workers usually go out of their way to make sure that they can either fix the problem and if they need a part, they're trying to go out and find the part as quickly as possible.

They constantly keep me informed of every step they're taking. If the steps requires further processing, then I'm always aware of every step that's being made.

My experience with First American has been really efficient and responsive. It's amazing. The response time is really fast. I'll submit online and then we'll hear back from someone within a couple of hours. Then we'll have someone likely scheduled within 48 hours, if not sooner.

We had been under Fidelity for quite some time and switching over to First American Home Warranty, the team that helped us made it really easy. So, that was nice. Since then, we've submitted two claims. With the first one, I was pretty disappointed. It got denied.

Both of our claims have been related to our pool pump. The pool pump got extremely noisy to the point where we couldn't have it on and be outside in our backyard and talk. It was that loud. But we were told that that didn't require any kind of repair.

Several months passed and we called again. It got even louder. They sent somebody out and it was still working. But after the guy looked at it, it broke later that day and stopped working completely.

We weren't here when the guy came out the second time. It started working reasonably quietly. But despite my attempts, I haven't heard from anyone what exactly was done.

So, the problem seems to be resolved but nobody's told me anything about that. I kinda got the feeling that the contractor felt like they fixed it and didn't need to tell me anything more.

What I like about First American is that when I signed up, the team that signed me up was really helpful. I feel like in them signing me up, I got an actual contact with a person that I can email.

Both times, I've emailed the person who helped me sign up. She helps me in getting my service request processed and getting somebody out. Having a personal contact at First American has been helpful and kind of puts my mind at ease that somebody at First American cares about my account and is gonna help me get things resolved.