Advertising Disclosure

We may earn money from our partners when you click a link, complete a form or call a phone number.

We believe everyone deserves to make thoughtful, informed purchase decisions. As a result, we provide our buyers guides and local guides free for consumers. We may receive compensation from our partners. However, Retirement Living independently researches companies, and the compensation we receive does not affect the analysis of our staff. Retirement Living will not include companies on our guides that do not meet our quality standards. The compensation we receive from our partners may impact how and where companies appear on our site, including the order in which they appear. As an Amazon Associate Retirement Living earns from qualifying purchases.

Retirement Living independently researches companies, and we use editorial discretion to award companies with special recognition (i.e. Great Value) based on our staff's judgment. We do this to help you identify companies that will meet your specific buying needs, and we do not receive compensation for these designations.

Get Insider Access

Get special offers, advice and tips from Retirement Living delivered to your inbox.

First American Home Warranty

4.3 Stars (269 Reviews)
Most Reviewed
Brands that earn the Most Reviewed badge have received the most customer reviews in their category on Retirement Living over the last 12 months.
Updated: April 20, 2023
By: Jonathan Trout
Jonathan Trout
Content Manager
Jonathan is a former product and content manager for Retirement Living. His background spans sales/marketing, finance, and telecommunications. Jonathan’s expertise in consumer wellness and research-backed data stories helped educate seniors on financial planning, retirement, and community resources. Jonathan graduated from Oklahoma State University with a B.S. in Environmental Sociology.
Content Manager
Edited By: Lauren Hamer
Lauren Hamer
Bringing more than a decade of editorial experience to Retirement Living, Lauren focuses on reporting senior-related issues, including retirement planning, finance, consumer protection, and health and wellness. Lauren has edited consumer content for Credible, Angi, Slickdeals, Jobs for the Future, and more.

Founded in 1984, First American Home Warranty offers three home warranty service plans to homeowners and real estate professionals and three flat service fee options. Home warranties are available in 35 states nationwide.

Editorial Breakdown

Service Quality 4.3 Stars
Affordability 5 Stars
Coverage Area 4.3 Stars
Customer Service 4 Stars

Overall Rating 4.6 Stars

Bottom Line

You can tailor a First American Home Warranty using add-on coverage to fit more specific appliances you may have in your home.

269 First American Home Warranty Reviews

Write Review
2 Stars

December 06 2019 3:37PM

I've been a customer for a while. In the very beginning, I was very pleased with First American and with the contractors they would send out. Their customer service was excellent and their contractors seemed to be vetted and did a great job. Now, I just don't know what's going on. Customer service is subpar, and the contractors that I've dealt with are even worse.

Gladys C.
Riverside, CA
5 Stars

December 05 2019 9:48PM

So many things could go wrong if you’re a homeowner. One day it’s the heating system, the next day it’s the plumbing. Having a partner like First American Home Warranty puts me at ease, knowing that if something goes wrong (and something always does!), they’ll get it fixed right away.

Queenie C.
Phoenix, AR
1 Star

November 26 2019 9:04PM

This is a scam warranty services. Fraud warranty service. They just want your money in a technical way that you wouldn't realize. Very good at deception. I called for two services, one tech came to see the plumbing problem but he became so rude upon requesting look thoroughly, I even can't even express. Didn't fix the issues and reported completed.

The same thing happened in the electrical service, the tech didn't find the problem why my kitchen line was tripping and didn't fix anything. he told me that one fan going to replaced but never came back. They need $600 year and on the top your free $75.00 on each call. Very scum people. I would say think before you waste your money. if you don't believe me then you are welcome to give away your free money. All the best.

5 Stars

November 26 2019 7:50PM

As I travel a lot for work, I don’t have much time or energy to do repairs around the house. My water pipes burst for some reason last year, and my first thought was to call First American Home Warranty since I have a warranty plan with them. They came by and fixed everything. Haven’t had any leaks since.

Cindy S.
Phoenix, AZ
1 Star

November 25 2019 9:25PM

Have had a home warranty on our house with 1st American home warranty for 2 years & up until today they have been good to work with. The faucet on my shower won’t shut completely off so we called them to contact a plumber to get it repaired. Was told by Andrea ** to find our own plumber & they would reimburse us up to $125.00, if more we would have to call in & see if it would be approved... needless to say we won’t be contracting with them next year.

James B.
Piedmont, OK
1 Star

November 23 2019 12:40AM

Bad service, I've have used this co 2 years. The people they sent out are nasty. They act like their doing me a um free job. I have spent over 1200,00 and got nothing for my money, this co needs to stop and shut their doors. I'm not using the co any more. Cancel my account. Nov 2019. If you take any money from my account after Nov 2019 I will take action. Mrs Wayne **

Florence B.
Tucson, AZ
1 Star

November 22 2019 4:16PM

I requested service twice from them. Once for a locksmith and the second for my exhaust fan. Both times they made it difficult to accommodate my schedule. They give a 4 hr. window and the contractor has to order parts only when they are on-site, which means there will be two service calls at least, so need to sacrifice 8 hr. for a simple job. And the contractor’s workmanship is only good for 30 days.

My exhaust stopped working after 2 weeks from repair and I delayed in contacting them, and by the time I called it was past 30 days. Now I had to again pay $75 service fee to get the work initiated and again spend 8hr. just for the contractor to re-diagnose the problem. There are a lot of little thing they do to create annoyance so you don't use their service. I hope I had never signed-up for their service. Bait-and-switch sales practice. They talk of good service but make it difficult to use their service.

Raj V.
San Ramon, CA
1 Star

November 22 2019 2:40AM

I recently had warranty company send out a plumber because of low water pressure. We needed our pressure release valve replaced. The plumber that came could not locate it and said he wasn’t going to dig around for it. I was told if I located it to call back. Having a disabled husband and being his caregiver doesn’t afford me time to dig up a water line! I had to have another plumbing company come and locate valve and replace it. $1400 ok after I am trying to get warranty company to reimburse cost of work the plumber very easily and quickly did.

Sheila G.
Salem, OR
5 Stars

November 20 2019 9:18PM

I was having a Mother’s Day party when one of my pipes burst. I called them immediately, very frantic, and they sent someone right away. They saved my party and myself from humiliation. Worth every penny if you want to have peace of mind.

Cara L.
Phoenix, AZ
1 Star

November 20 2019 8:58PM

Stay away from this company. Better throw your money directly to the trash. After two weeks calling daily with no one calling back I get an appointment with a plumber from the insurance. He said that our shower broke because we misused it, so we have to pay the insurance+ the visit of his plumber+ our plumber and loose hours calling this company. Of course, the plumber we hired said that they did not see anything out of the ordinary in our shower, only normal wear and tear.

2 Stars

November 05 2019 5:41PM

After my hvac combo pack and as condemned they say they cover install of new unit, but then all cost was passed to me. The cash out option for installation was $250. So they are admitting that all cost is passed on to customer. Very disappointed. I would not recommend them.

Aimee A.
Taylors, SC
1 Star

November 05 2019 1:14PM

Horrible experience. Due to whatever way they choose their contractors. First one didn't call me with what they decided. They stole my fan to my air conditioner and would not return even though they didn't get the job. Said they could fix system but couldn't begin work till end of November. 7 weeks away. (I live in an area it was 90 to 100 every day.) Second contractor decided totally different fix. What a mess. I will be canceling my contact end of month.

Gayle A.
Mission, TX
5 Stars

November 01 2019 12:09AM

I’ve dealt with this company several times already, and I am always glad that I invested in them in the first place. They have saved me thousands of dollars for home repairs, and I have peace of mind that if things break, I can easily have them fixed.

Sanya K S.
Phoenix, AZ
1 Star

October 30 2019 12:22AM

DO NOT go with First American Home Warranty!!! I have had coverage on my home for 2 years and the first time I used them, the service was horrible! My HVAC (heating system) was not working. It took 2 weeks, numerous calls, and conflicting information only to find out I am going to end up paying the majority of the cost for replacing the part! In response, I called a reputable company (a personal friend) to come to my house to diagnose and give me an estimate. He stated my unit was 20 yrs old and should be replaced.

However, he stated, if repaired, it should not need a "so-called" modification which First American Home Warranty is charging me $195.00 for. Replacing the part is only putting a bandaid on a much larger issue. I have never, never, never, been this frustrated with any home service in the past! Additionally, in speaking with their NUMEROUS representatives, it is obvious they source this out to another Country or Company. I cannot understand their accent and they do not know the contracts. They contradict one another! Not to mention, I was hung-up on several times. YOU WILL REGRET USING THEM!

Ronda L.
Nashville, TN
5 Stars

October 28 2019 9:25PM

As a real estate professional (Broker in Nevada, agent in CA) since 2003, I would be honestly say, First American Home Warranty is the BEST. I have dealt with so many different companies in the past many years. But when things go bad, this is the only company would step up and do or correct things for you. It may takes some time to have things to be corrected in your way, but the result was good. My clients were very pleased with this company, so am I. I will not recommend any other companies, because it will just waste of your time and money. First American Home Warranty is your only destination. Call them today.

Betty M.
San Luis Obispo, CA
1 Star

October 22 2019 11:58PM

Avoid this company! I purchased a home recently that included Premier Warranty Plan from First American Home Buyers Protection Corporation. After moving in to our new home, we noted problems with the pool equipment, microwave, and fridge. The First American Home Buyers Protection Corporation sent out technicians that all blamed either the age of the equipment and appliances, or technical issues with installations as cause of the failures, and therefore denied warranty coverage.

I believe the technicians were trying to take advantage of me and sell me additional services and replacement devices at exaggerated prices. Interacting with them cost me time and money. Shortly after this disappointing experience, I cancelled the policy and hired appropriate services to conduct the repairs without problems. I strongly believe this company is a scam, and the technicians are told avoid warranty coverage and sell additional services. I highly recommend that you avoid this company when you buy a warranty to cover your home.

Zachariah M.
Simi Valley, CA
1 Star

October 22 2019 1:55PM

I have had this company for 20 years. They have been patching my AC which is 30 years old every since I've had the policy. The final straw is when they served me up to a company who is going to charge me almost $1,900 just for the repairs and unnecessary parts.

I was given a choice where they would pay me $386 and I could find my own person to fix the AC or I could pay their contractor the almost $1,900 and let them fix it. Keep in mind this is a 30 year old AC unit and really needs to be replaced. They sold me an extra policy supposedly the cover modifications of any type so I wouldn't be out of pocket. That was a waste of money.

As far as I'm concerned the whole policy was a waste of money. I plan on reporting them to the Texas real estate commission and the Better Business Bureau along with the AC company did they worked with. My advice to you would be just to keep your money and save it for repairs.

Denise A.
Tomball, TX
1 Star

October 20 2019 5:30PM

In California... This company should be banned to deal with humans who are in the illusion of getting a service for their monthly sevice fee of 52$. As long you pay and your appliances are working all good. When your appliances breaks down, the naive customers are sent on wild goose chase or made feel like the broken appliance are their fault. DO NOT SIGN UP WITH THIS SCAM ARTIST!!!

Tunde V.
Mission Viejo, CA
1 Star

October 18 2019 2:13AM

This company should be banned to deal with humans who are in the illusion of getting a service for they monthly sevice fee of 52$. As long you pay and your appliances are working all good. When your appliances breaks down, the naive customers are sent on wild goose chase or made feel like the broken appliance are they fault. DO NOT SIGN UP WITH THIS SCAM ARTIST!!!

Patricia D.
Mission Viejo, CA
5 Stars

October 16 2019 9:52PM

I thought I needed a new dryer since my old one kept breaking down. Called First American and had a technician come to look at it. Turns out I was right and did need a new one. They processed it very quickly with no hassles! Very easy and convenient.

Neil D.
Phoenix, AZ
1 Star

October 14 2019 6:00PM

Terrible rip off company never got my ice machine fixed after 28 days waiting and waiting made many many calls to First American and the lousy subcontracting companies they hire on then after being so frustrated and almost 2 months later I decide to cancel policy I ask for my refund of the &1020.00 I paid they reply only refunding $438.73 what a joke!!! There customer service reps very rude unprofessional just like there subcontractors barely speak English and very rude!!! Beware don’t buy their policy you’ll regret it!!!!!!

Celia M.
Rancho Cucamonga, CA
1 Star

October 14 2019 7:20AM

First I wish I can get my money back as I don't want their services anymore. It's ridiculous. I paid for 2 years ahead of time. I pretty much got the mac that covers everything pretty much including appliances. So my refrigerator stop working. I called them, they sent someone out. He couldn't fix it, he don't work on my type of refrigerator so they sent someone else out and they don't work on any compressor. So they sent someone else out and they didn't also work on compressor as they believe that was the issue.

At this point I'm very upset as I have 4 kids and we had no refrigerator, no food. We ate fast food 3 times a day for 2 whole weeks which is very unhealthy. I explained that to them. They didn't care. They basically said it was nothing they can do but sent someone out again so here we are a month later no refrigerator fixed and about 4 people came to look and now I haven't heard anything.

Of course I bought another refrigerator as I'm not going to keep waiting and spend 100+ a day on food so I'm paying them but I won't be getting my money back and I wasted a service fee because nothing got fixed. I would think that a refrigerator should be high demand as that's how people eat but it's not. I would HATE to have to do a higher claim on my house and they pull this. No way. I'm going someone else

Stephanie F.
5 Stars

October 09 2019 3:22AM

I don’t know what the previous reviews are talking about. I have had FAHW since 2012. My realtor suggested it. I am sooo glad he did. Being a single working parent. There’s not a whole lot of spare change. Keep in mind the repair men they send out are on a list they work from. If the repairman didn’t fix the issue they can send someone else out no addition charge as long as the issue reoccurred within 30 days.

They also tell you online or when you call who they have assigned you to immediately. You even get their phone number. It didn’t wait for the appointment notification I called the repairman right away and scheduled the repair. If the are unable to fix the item or the repairs would cost more than replacing, they will replace it. I just got a new washing machine a week ago. Now looking to put a warranty on a house I inherited. I have have a great experience with them.

Patricia H.
Oklahoma City, OK
1 Star

October 08 2019 10:43PM

Be aware, these people are crooks! We got an issue with the HVAC, the gas valve is defective. We called First American with who we have a contract and they sent a contractor. The dedicated contractor did not want to check the problem and left. First American Home warranty sent us another contractor who confirmed us that our heater did not work correctly, due maybe to a low pressure of gas and advised us to call Gas company. Then, we called Gas company, they dispatched a tech who told us that the pressure was perfectly correct.

However, as I told him that I was suspecting a gas leak in the kitchen because it was smelling a natural gas odor in the kitchen, the tech checked with appropriate gas leak detectors and found a gas leak. We called immediately First American to open a new claim. They sent us a plumber. The plumber did not do anything because according to him, the leak was coming from the oven.

We called back First American who send us a technician in appliances.The tech tried to locate a leak with soap and water…and did not find any leak…The guy was very rude and totally unprofessional. First American decided top deny the claim… We called back Gas company who told us, by using electronic appropriate devices, that there is definitely a leak to the oven. The Gas company tech, even if he was very nice and professional, was a little bit upset face to the ineptitude of the insurance company and the successive dispatched called contractors, and decided to shut down the gas to avoid any disaster….

We called back First American to keep them posted and they sent us a voicemail to request from us to take the double oven out of our cabinets. They requested us to hire a specialist to take the appliances out of the cabinets to allow another “HVAC specialist” to check the leak…I thought it was a joke but not at all!!

In fact, they requested us to disconnect the oven from the gas line to be able to check the leak between the oven and the gas line... I think their IQ is far above mine because unfortunately, I cannot compete…First American then decided to deny this claim as well…

Conclusion, Our HVAC gas valve is defective and we still have a leak in the oven, two issues which supposed to be covered in our contract with First American and for what they do not want to take care of. This company First American Home warranty takes your money but does not want to pay when you have a problem... How do we call a guy with a such behavior: A crook, right? Sign with them and that is what you gonna get... Now we have no choice but to escalate the matter...

Philippe M.
Encino, CA
3 Stars

September 26 2019 11:16PM

We’ve been a member since 2011 and have most things repaired quickly. The past two years have not been as good. A/C repair took more than six weeks (in 95+ temperatures). Just had a plumbing issue (no water in upstairs faucet or shower). They fixed the shower but needed to replace the faucet. They wanted to replace the Moen faucet with a cheap builder grade (plastic handles and all). We bought our own comparable faucet and First American refused to install it! When I asked about a buy out they said I would get $3 for the new faucet and installation!! Read ALL fine print they rip you off!

Karyn H.
Hockley, TX
2 Stars

September 24 2019 12:53AM

SWITCHING FROM 1St American to American Home Shield Warning to anyone considering becoming a member of First American Home Warranty Corporation. They reward new clients BUT PUNISH LOYALTY. I’ve been a member since 2013 and the first year or so was great. But now that I’ve been a member for six years I’m being taken for granted and taken advantage of. The service has DEFINITELY DIMINISHED since 2013. I filed a claim for failures in my electric stove and oven two weeks ago and have yet to receive service. Their response time is lousy.

I was billed $200 for a repair that took First American 2 years to resolve!! And yet I stayed loyal to them. I’ve recommended First American to many people including my daughter and her husband and they signed up. But now I’ve had enough. I’m going to switch to American Home Shield to try them out. They may be as bad BUT THEY CAN NOT BE ANY WORST!! It’s worth a try. I’m going to every site I can find to warn as many people as I can. I’ve had good and bad experiences with them but now the bad outweighs the good.

Robert H.
Durham, NC
1 Star

September 23 2019 10:01PM

Before you sign an agreement with FAHW be aware of the following: In the event you have a problem with an appliance they will send a technician that knows very little about repairing an appliance.

On May 1 2019 My ice maker built into my Whirlpool refrigerator ceased to work so I called FAHW and filed a claim and they sent a technician (Fair Price Appliance Service Corp) to attend to the problem.

He came to my home and opened up the ice maker to inspect it and then told me I have to order to parts. Three weeks later FAHW sent me a text setting up a time for the technician to replace the parts. He replaced a motor and some other part and told me that it is fixed and we will see ice in 12 hours. No ice cubes was visible after 12 housing I called FAHW and told them the problem was not fixed so they rescheduled for the tech to come to my home in two weeks.

He showed up and worked on the ice maker once more then promised me that he fixed it, twelve hours later still no production of ice. I called FAHW and filed my complaint and once more they sent this same technician and once more he wasted my time.

After I kept on calling them to report the problem they sent another technician after 2 weeks and that person knew nothing about fixing the ice maker. He left my home telling me he had no idea about how to fix it. I complained again only to be told that the original technician will stop bye and work on it. I refused to waste my time with that technician so I called a professional company and they sent a technician that pin pointed the problem and fixed it.

After a 3 month span FAHW sends me a text stating that a technician is scheduled to come to my home to fix the ice maker so I called customer service to tell them that I called another technician and got it fixed right away so I requested a reimbursement for the repair but the rude and discourteous person in customer service had the audacity to tell me that I will not get any reimbursement. I will not do business with this group.

Mukesh C.
Windermere, FL
1 Star

September 17 2019 11:06PM

We had a problem with our plumbing and the contractor assigned by First American Home Warranty to resolve the plumbing issue cut a hole in the wall from our master bedroom to the master bath to repair the plumbing. We had a hole in our wall for several weeks and we still have an unmatched large paint spot on our walls in both rooms and we will have to repaint both walls.

We had a problem with our air conditioning unit and again the contractor assigned by First American Home Warranty did a poor job. The contractor assigned to repair our a.c., gave a quote of $1800 in repairs that would not be covered by the warranty. Since, we would have to be $1800 out of pocket we had another company look at our unit and it turns out none of the issues the vendor stated were really broken. Only a damper was closed our a.c unit is working fine and it only cost us $130 to have the unit checked out. The contractors chosen by this company are horrible.

P. H.
North Las Vegas, NV
1 Star

September 10 2019 5:07PM

I must remain nameless because my work order is still outstanding. There has been problems not being able to find anyone to do handle the work order by the best possible tech. because First American Home does not pay the contractors in a timely fashion. FAH said I could pay the bill and then they would reimburse me. If I had that kind of money I would not NEED FAH!! I'm afraid they would pay me like they do their contractor

John Q P.
Tucson, AZ
1 Star

September 05 2019 4:23PM

The contractor sent did not have the proper equipment to diagnose the problem. He poured water into the outside cleanout and then said we have two options to repair the backup.

Option 1 is to remove the toilet and attempt to clear the blockage from inside the house and run the risk sewage backup into the house and ruining our wood floors, he said didn’t want to be responsible for that.

Option 2 was to dig up my yard to install a 2-way cleanout that will cost me $2200.00 out of pocket because this type of repair is not covered.

I asked him how could he determine how severe the back up is without snaking it out and then using a plumber’s camera. He stated the cameras are too big to go down the toilet (WHAT) and never responded to the snaking. Needless to say, I wanted a second opinion because this didn’t seem right to me.

Called First American Home Warranty again they told me the claim was denied but would send someone out for a second opinion. They sent a second company out, these guys had camera equipment but claimed the backup was being caused by a belly in the line and it would be $3500 to repair. They charged me $350 to run a camera down the sewer line to make this determination. Not satisfied my son, called one of his plumbing contacts they came out the next day and fixed the problem for $250.

They also ran a camera down the sewer and determined that was not the problem because the belly was so shallow it could not cause a system-wide backup. The problem was a broken door on the sewer line that was not opening and causing the back up.

I’m not sure what kind of contractors this company hires but what good is a warranty if the repair people they send out misdiagnose the problem in an attempt to make more money and rip off unsuspecting homeowners. If you have a warranty with this company don’t take their contractors word get an independent third part opinion it will save you money in the long run.

Keith K.
Loganville, GA
1 Star

August 29 2019 2:39PM

I had a very bad plumbing problem, water coming from from every toilet, bathtub and shower, flooding the floors. I called at 7:30 at night when I discovered it. The said the got me a plumber and I called the emergency number but the mailbox was full.

I called first American back several times, never getting anyone that spoke very good English. Finally I got a manager that promised me that if in 4 hours if the plumber didn’t call me back I was free to call around and use one if I could get one, but he was very rude also.

He said they had up to 24 hours to call. I asked him what I was supposed to do with bathroom situation for 24 hours and he told me, a woman to just go out side. I called back in the morning, 12 hours later and they weren’t open, another lie, only to new claims, and there are no managers, so I guess I just spoke to someone pretending to be one.

I asked where I was calling since everyone had accents, and they told me El Salvador. No wonder he said go outside to the bathroom!! I am furious. I cancelled the claim and had someone out and the plumbing (clean out) fixed in 30 minutes.

Delaine D.
Mesquite, TX
1 Star

August 27 2019 12:38AM

Never buy from first American because you will be last, the took my money sent 3 plumbers out and nobody did anything, one company didn't have the right license, my house was leaking water over 10 day and it will still be leaking waiting on first American.

Customer service is bad, they take your money and never fix anything even if it's on your contract they will find a way to not fix anything, I demand my money back and I will be contacting the Someone higher to report you guys. Fyi they still have not fixed my plumbing problems it's been 3 weeks. Wow.

Xavier W.
Las Vegas, NV
1 Star

August 24 2019 7:46PM

I've been told by other new home buyers that a home warranty is a joke. Now that I've experienced First American Warranty, I have to agree. They will come up with a lot of excused not to cover a legitimate claim. And doesn't seem to be any recourse, other than to submit more proof and have the claim consistently denied each time.

My advice is if your seller is required to provide a home warranty, get the cash instead. Especially if it's from First American Home Warranty. At least you'll have a little bit of cash to go towards fixing something yourself that should have been covered by the home warranty. First American Home Warranty is worthless.

Mike B.
Laguna Niguel, CA
1 Star

August 16 2019 11:00AM

It's been over 2 weeks without AC. This company quotes you non-existent guidelines constantly to refuse to do crap. They give days on days to allow for their refusal to do anything. Then they refuse to pay for the items you need replaced. All in all COMCAST HAS BETTER CUSTOMER SERERVICE THAN THIS. Unprofessional company stay far away.

Mike D.
No, GA
1 Star

August 14 2019 6:32PM

Worse home warranty that could be out there. I purchased a house and added home warranty they were soo good to collect the money, however I reported that my A/C was not working at all. They sent a technician and he stated that the compressor was bad and that the whole unit needed to be replaced. It took them more than a week after calling them soo many times for them to tell me that the claim was denied, their reason was because the unit was too old and it had pre existing problems. My question is why would they even offer coverage for what they call. Old equipment if they wont even repair or replace... They shouldnt... SCAMMMMM.

Andres M.
Houston, TX
1 Star

August 14 2019 12:52AM

This company is horrible and they treat customer like ** and on top of all that they will screw you big time. And too rude to let you know what is going on till you are aggravate ** and do it all on your own. I have paid them good money each month for years and when I need them they screw us. I will never pay another penny to them every again. Way to take my money each month and never do anything for it **.

P R.
Bakersfield, CA
1 Star

August 09 2019 8:56PM

First Year was good. I had just purchased a house and it come with First American Home Warranty. I add extra coverage, few months in my washer went out. Call problem. Was fit with in 48 hours, Second year I renew few months later ac wasn’t blowing cold. Called, send a scammer out. All his reviews, all bad 3 pages. First American Home Warranty denied coverage base on the scammer. Sent me pictures of the reason coverage was denied. WOW this wasn’t my unit. Told them, sent pictures with my name and contract number in pictures to show this is mine. Ask for a new company to come check and take new picture to show what my unit look like, they said no. I call HQ. No luck. I just cancel and make a point to tell every one don’t do business with First American Home Warranty.

Moses S.
Lancaster, CA
1 Star

August 08 2019 11:26PM

With home warranty companies it comes down to claim service and contractor quality. FAHW failed me on both counts. When I filed an air conditioning claim I first waited two days for a callback and then they wanted me to wait 10 days for their contractor to come out.

I insisted on getting a local contractor of my choice who was willing to come out the same day, and they agreed I could do so. My contractor quickly diagnosed and solved the problem, a simple addition of refrigerant was all that was needed, at a total cost of $119.00.

I forwarded the email receipt to the claims people along with the contact information for the HVAC contractor. FAHW claims reps would not accept the receipt, first claiming they couldn't open it, and then that it was incomplete, and finally implying I was being dishonest in some vague way. I suggested that if they didn't like the receipt they could contact the contractor, but they refused. What a waste of my time over a minor repair! What would they be like with a major break down? I'm not wasting any more money finding out.

My premium money is going into a personal rainy day account and I'll save myself a lot of grief from this company.

Michael L.
1 Star

August 08 2019 7:59PM

Poor service from start to finish.

1. Calling to make a new claim. Place on hold waiting (15 mins) to speak with customer service. The call center is located in some South American country. Once you get past the language barrior they submit your claim.

2. The contracted agent normally FAHW works with one or two for entire DFW area, so you know the service is going to be delated. Last time contractor cancelled 5 times.

3. The contractor will text or call an give you a 4-5 hour window when they can come out. So your waiting, then they call to cancel or reschedule another day. Just a big waste for my time.

4. When they do show up they look for reasons not to fix the unit. Like the last time my ice maker wasn't working.. they check the water flow into the refrig. and said it didn't have enough pressure to test the ice maker. So instead of hooking up to a water nearby faucet they wanted the line replaced.

He couldn't replace the line himself because he is not a plumber. Really so sad they techs are held back for getting the job done even on simple repairs. After having the home warranty insurance for 20 years and have spent nearly $12,000.00 in premiums and the cost of total repairs you received might be $1,000.00 it not worth the hoops you have to jump through for First American to do their job.

Most definitely not worth it. They have driven their operating cost down so low. By going out of the country to handle claim calls, by finding contactors willing to work for so little. That is the reason they have so few contractor for the DFW area. The customer suffers the most. The only ones getting the best service are the owner, management etc.. certainly not the customers.

1 Star

August 08 2019 3:40PM

TWO Months without A/C with no end in sight. They do not live up to the hype and do not care about their customers (let alone caring about their customer’s situations as if they were their own- which is a survey question repeatedly asked).

They refuse to tell you what’s going on with your repair/replacement and continually schedule incredibly sub-par contractors to come out to work on *your* property. If we don’t get a say in what happens, we at least have the right to know *what* is going on on our property.

Their claims resolution “specialists” are a joke. I’ve had only *one* decent one and I’ve spoken with over nine. Do not use this company!! Update: FAHW reached out and put a new specialist, Mariela (x3660) on our claim after I wrote this review. Mariela called and spoke with us then sent an email with her contact information, which we thought was a step in the right direction. Then she promptly stopped updating us or letting us know what’s going on with our claim and it will be two weeks tomorrow since her first (and last) communication with us.

We still have no idea when our unit will be replaced and we’ve just endured the two hottest months on record... in the history of temperature recordings, without full A/C upstairs. Now our other A/C unit is starting to show signs of overstress due to having to compensate for no upstairs unit for two months. Update2: Just called again to get someone else to find out what’s going on and George with Claims Resolution (**) said he would do nothing but send me back to Mariela... who is the one not responding!

I told him I needed to talk to someone about moving the claim forward and she’s not answering any calls, emails or messages, and he said (in a nutshell) too bad- I am not going to help you or transfer you anywhere else. So then I call again and get Julie (**), who at least was able to send me to Mariela’s supervisor (via voicemail of course) to see if maybe the supervisor could do anything.

Again, we’ve been without A/C for *TWO MONTHS*.

Ashley E.
Suffolk, WV
1 Star

August 06 2019 6:44PM

This warranty company is a complete scam. We have owned our home and paid for this warranty for over 5 years in the hope that if something happens, we will be taken care of.

Our A/C has been going out and they will only approve the bare minimum to get it running again, if at all, only for the A/C to quit again in a few months. This has happened repeatedly. Now we are in the dead heat of an Arkansas summer with small children in the home and they are refusing to send someone out in a timely manner.

I have contacted all 4 of the only contracted A/C repair companies they have in this state and all have stated that if I were a cash paying customer they would come out today to diagnose the ongoing issue with our A/C unit but because I am a "First American Home Warranty Customer" it will be several days before they can even schedule us in, even when classified as an "emergency claim" FAHM.

I have called the warranty company multiple times, either get hung up on (2x now), or told "we don't have supervisors here" or "my phone doesn't allow for transfers to other people" and even spoke with what I was told was a supervisor. This man offered absolutely no resolution, nor did he seem interested in helping me as a paying customer to the company he is paid to work for.

Customer service and satisfaction is not a goal of this company. Taking your un-godly amounts of money each year with the false hope that they will be there to help when something goes wrong is what they specialize in. I don't see how anyone can give this company anything other than a 1 star review.

I would give it 0 stars if it allowed. Stay far far away from this company unless you truly enjoy throwing money down the drain each year and dealing with a bunch ** condescending representatives.

Nicole P.
Sherwood, AR
2 Stars

August 05 2019 10:46PM

First American let me down. Have an emergency problem since Sunday morning 30 hours ago. Had to call them because nobody came even though they already took the service fee from my account. Twenty minutes ago I received a call from the plumber who stated he just got the e-mail. Very poor service.

Anita M.
Colorado Springs, CO
1 Star

August 02 2019 9:12PM

Had 1st American Home Warranty from Dec. 2016 to June 28, 2019. Cancelled due to selling insured home. Since cancelling on June 28, 2019, no refund of remainder of paid premium... 5 weeks, no money. These crooks owe me about $219. Communication is made nearly impossible, despite a conversation with Jemma ** in June 28th. No excuse!!!!

Rob R.
Eugenr, OR
1 Star

August 01 2019 9:16PM

My AC has been down 3, going on 4 months. I called for help immediately. The first tech came 3 days later and stated we had a burned out engine. Seemed simple. The we heard nothing from them for a week. I called and they said the motor was on order.

Another week, the motor arrives. Another week, a tech shows up. But instead of walking in with a motor, he inspects the air handler and declares it is all bad and needs to be replaced. Then it takes a long time for the air handler. Then they tell me there will be an $1100 surcharge. I was livid.

I stewed for a week, and then agreed to the charge, realizing that I'd pay double if I went on my own. The warranty company said they approved the extra charge by the vendor. It's has been 3 weeks now since I agreed to the EXTRA charge, and I am still waiting to be scheduled for work.

Worst service experience ever. I really think the 2nd tech, fat, could hardly get up the ladder, simply did not want to work replacing the motor for an hour in my attic, so he declared the whole thing bad. Meanwhile we suffer in the Texas heat and humidity.

Marty R.
San Antonio, TX
1 Star

July 30 2019 11:34PM

Called in a claim on a Friday for my ac not working (ac is essential living in AZ especially in July). They assigned a contractor to me but they weren’t able to see me till that next Wednesday so First American found another contractor. I called them and they told me they were too busy and to call First American back. So after calling First American back, they said to try the second contractor again because they should have time. I have been getting the run around since Friday and it’s now Tuesday and my ac hasn’t been looked at. I have been on hold for over 30 minutes waiting to speak with someone about my problem. Very disappointed with First American and would never recommend them to anyone, I will go out of my way to tell people not to go with this company. Terrible service.

Samantha E.
Phoenix, AZ
1 Star

July 28 2019 3:30AM

This company seems to be a scam. Our oven has been out for weeks. The repair guy was here a week ago at 6 on a Friday after it had been dead one week. We didn't hear from him again until today on Saturday a week later at 7pm. He left a voicemail. I could have been here if he had bothered to call ahead. I guess he only works repairs part time evenings and weekends and doesn't know about the internet where you can get a part for most anything in 3 days.. I emailed the company and got a call last Wednesday. I finally hung up on the nice lady that was trying to convince me their crappy service was to be expected.

Francis L.
Hurricane, WV
1 Star

July 28 2019 1:29AM

This company is the absolute worst!!! Besides the facts that I never get an American or English speaking person they are incompetent!!! A week without AC and they’ve sent 2 different companies (who by the way are incompetent themselves) and when I call to find out status it’s just one excuse after another. They just do not care about their customers or the situation, it’s all about how they can spend the least amount of money fixing your problem. One manager told me, “you’re not the only one without air conditioning, and that companies are working overtime to fix all the problems” BUT you got 2 companies to come out and diagnose my issue after you didn’t like the 1st companies diagnosis. DO NOT USE THIS COMPANY!!! I’m reporting them to the BBB.

Matthew P.
Bensalem, PA
1 Star

July 25 2019 7:18PM

Working with this company has been the worst experience I’ve ever had. All the previous complaints are exactly what I have gone through as well; non-communication, sending inexperienced technicians, poor customer service and delaying of jobs. I work in real estate and so I tell everyone I know to avoid FAHW.

Paul M.
Medford, OR
1 Star

July 24 2019 8:30PM

Terrible service and I've been paying $75 pm. My fridge went down on a Tuesday morning they got one contractor who said they could come the next Monday. Not acceptable so I call 5 more times they change to someone who can come Saturday. Still not acceptable. Called Again. They said I could request another change. All my food is rotting. They don't care but charged $75 pm for years. TERRIBLE. TERRIBLE.

Louise B.
San Diego, CA
1 Star

July 24 2019 4:12PM

Terrible company. What a colossal waste of my money. I had a contract on a rental property. The AC went out so I placed a claim. It took forever to get someone out there. The contractor said the unit needed to be replaced but the warranty company would only pay to have it repaired. They have been out four times replacing different parts. It just keeps going out. It’s July in Arkansas so it has been sweltering. This has been going on for 6-7 weeks. I have cancelled the policy and will pay for a new unit out of my pocket. Save your money! Dealing with those people is more stressful than just shelling out the money for whatever is needed.

Sharon C.
Conway, AR