First American Home Warranty

First American did a good job. We've been with them for over 20 years, and submitting a service request has been very quick, easy, and prompt. When my ice machine went out, they sent over an ice maker. When the microwave went out, they sent us a brand-new microwave. The air conditioner unit went out, and they sent over a brand new AC right away. We picked them up from Home Depot or wherever it was. They work quickly. The guys that I've encountered, especially the ones that connected the stove were very nice. They helped me move some stuff out of the way to get to something. They went the extra mile.

With First American, making a claim is easy because I don't have to decide who to call. I just put my claim in, and they send me a message and say, "This person is gonna call you." They set up an appointment and they come in to fix whatever it is that is wrong. I've always had excellent service. I'm very satisfied. I've had friends sign up for it also because they see how happy I am.

A bad thing that happened was when it took me forever to get a refrigerator. I was frustrated because I knew that that part could not be repaired. I called the company back in Texas and they said, "Well, we can't repair those anymore." That was the only time I've been disappointed with a company that First American sent because they were saying, "Oh, we're waiting for it to come back, come back." So, I was frustrated. I looked under Google and I got the top man's email address. I sent him an email, and within 15 minutes of me pushing send, they were on the phone apologizing. They arranged for a refrigerator to be delivered the next day. They did fix it.

I had rented a place, and my landlord had First American. The landlord was wonderful, and they had me deal with the insurance company directly. They removed the middleman. The insurance industry has such a bad stigma. It gave me a good impression of how insurance companies could be good. The HVAC went out and needed a major repair. Everything went great with the insurance company. I ended up buying this unit from the landlord. He paid for a year of First American insurance, which was really nice of them.

The washing machine went out, and it was a really easy experience. My only criticism is that they have vendors that they use, and I live in a building that has preferred vendors. None of the vendors that work with First American are allowed in my building. So, that creates extra hoops of work. Other than that, they're easy to work with.

I joined First American when I moved into a patio home 12 years ago. Submitting a claim is done really well. The last time was even better because when I called a claim in, I immediately had someone to talk to. I didn't have to go through that whole thing. The latest claim was for a plumbing issue. The toilet was leaking. I called late Friday and I had a callback that Monday morning. Then a group came out and fixed it. So, it was really good. This group was fantastic. Everyone I've had so far has been really good for different problems.

First American has a fair price. When I requested service, the response was quick and smooth. I like that once I requested service, it was processed. The most recent claim was for the cooling system. My air conditioner was not cooling. When the service provider came, they advised me, “This one is very old age kind of cooling system. So, in order for you to save money, better just update it and probably will help you even to save money.” So, I decided to update. I filed it to First American, and they reimbursed me some money that could be used to repair it.

Most of the time, I go online to file my claims. But for the last two services, I called because my password was not passing through. Overall, I'm very satisfied with First American. They are very effective as a service provider. It covers all my appliances that I use daily. So, it's helped me to reduce the expenses that I could be spending to fix my appliances.

Filing a claim to First American was okay. I'm glad that I got to call and talk to somebody instead of doing it online. My AC was not working. It took them a couple of days to fix it, but it's fine. It wasn't too bad.

First American's service was good. Submitting a claim is easy. I do it online. Recently, they sent someone to fix the freezer. It stopped getting cold. They defrosted it. Everything is fine now. The only thing is they can get their parts faster. That's an issue. Last year, it took my sister over a month to get her air conditioner fixed because of parts. We're in Bullhead City. We need air conditioning. If I don't like somebody they send out for any reason, they will send me a different company.

I have filed a claim to First American for the dishwasher, and it wasn't difficult at all. But for the issue with my pool, it was very difficult but they finally did pay for that repair. It took some time to get through the process. It wasn't very simple for all that they needed to provide, what I had to provide, and what was the unit that was broken. They didn't have someone who deals with pools on a regular basis who could come out and fix it. As opposed to a dishwasher, they have companies. I had to take out my person, get the evaluation, and send stuff back and forth. That was the difficulty, and they didn't like what the person was sending in. Outside of that, First American has been good.

First American has been great. They've helped me out so much. Submitting claims has been very simple. The technicians are always polite and professional.

I've been using First American for a couple of years. They're very good. Submitting a claim has been very smooth. The technicians were very knowledgeable.

The people from First American come when they say they're going to come and they are very neat and clean. Also, they come back when they have to do a follow-up. Everything's been good so far. To submit a claim, I just look for the phone number and call. It's very easy to get in contact with an actual person. The people who come out look very well. They've already called and let me know they're coming, and they usually get here about the time they say. My most recent claim was on my washing machine that I've had for a good time. It's never been broken before and somehow, it stopped draining. So, a repairman came and he did something. Later, the draining came back.

First American is great. I've made four claims. The claim representative was fine. I call them up because I don't want to do it online. They did everything they said they were going to do. The last thing I did was the air conditioner. It quit when it was 117 degrees. The tech came out, went on the roof for 15 minutes, and said, "It's just a part that I need to replace and I've got it on my truck." I had my air working in half an hour and they were out of here. I called First American on Friday and the techs were here Sunday evening, which is good because they don't do that stuff on the weekend.

When I think about all the years I paid into it, this year, I got my money's worth out of it. I had a washer, a microwave, a ceiling fan, and the air conditioner go out. I had four claims this year already. They either replaced it or they fixed it. They could fix the washer. It was a part. On the microwave, he had to come a couple of times because he was having a hard time, but he got it fixed. That's probably their MO because, if they can fix it, they're not going to give you a new one. The air conditioner people showed up in a white van with no name on it, and I thought, "Here we go." But they were awesome. Overall, I'm very satisfied.

We've submitted one claim to First American. It went fantastically. I called about noon one day and the plumber that they dispatched to us was an absolutely fantastic choice. He was here that same night, and then he was here the very next morning, had the new water heater installed and working, and was out of our hair by 10:00 AM. So, in less than 24 hours, the whole claim was handled and fixed. It was wild. It was a very good experience so far.

First American's service has been good. We had one tech that we didn't care for, but the other ones are great. The first time, that tech we didn't care for came, but he was his own business and didn't have anything out in Broken Arrow. So, we were far away. So we were scheduled with him and we could wait a while. We had a dishwasher that had water in there and the bottom of it and he didn't call. He didn't check. He didn't like return calls. One time, he answered. He doesn't even call you to let you know when he's going to do it. So, we asked for somebody else and they came out. When they came out, the smell from the water in the bottom of our dishwasher had started stinking already because we were waiting all this time for this person to show up. So, he didn't make it a priority to get it done at all.

Brothers was great. They came out and took care of it right then. They returned the phone call right away, and then they came out right away and took care of it right away. Then, it went through a company called Sears, and they came out and did a wonderful job. I like Brothers. I really like Sears. Those two really stand out. When you call First American and say you don't like something, they get on it right away to get it worked out. So, it's a good company. We were frustrated when we had gotten this guy at first and we had called in for them to change it. It took a minute and it ended up being that guy again. We were really frustrated with that guy, so we were considering, "We're gonna find someplace else," because we don't like this guy.

I had First American years ago. I left and came back. Since I've been back, I had to use the service once. My experience was good. They replaced the two ceiling fans. There was a third one, but the guy couldn't get the downrod off the fan. So, then he had to take the fan apart and repair it. That one's making a clicking noise again like it was before, and it makes it tough to go to sleep at night sometimes when it's making a noise. The technician was good. They just couldn't get the fan apart. So, it would have been greater if they had replaced it. I asked them to get a downrod, but they said, "No, we'll take it apart and tighten everything up. See if that takes care of it." It took care of it for several days, and then it started again. It's past the 30 days now.

First American's overall claim process is okay. It's just their selection of providers needs improvement. Every time I submit a claim and they send somebody out, they're never rated by the Better Business Bureau and every service I've had always has very poor ratings on Yelp. So, it's disappointing. The last claim I had just reopened because they fixed my air conditioning a week ago and it broke again yesterday. So, I guess they didn't repair it properly. The tech just put Freon in it. He said he tested it for leaks and didn't find any. It must have a leak since I don't have cool air again.

Usually, I make my claims through First American's website, and the process is very easy. I am given the names and phone numbers of the people who will be coming out. The people who came to our house to do our locks were really nice. I just put a claim in yesterday for our dishwasher. We have a problem with the door. It doesn't stay up when you close it. It just falls. It's very heavy and I have little kids, so if they're gonna open the dishwasher, it can fall and hurt them. So, we need to have somebody come. I'm still waiting for someone to reach out to me on this claim.

First American covers a lot. They're very widespread in what they cover, and it's not that bad of a deductible. Also, the cost is reasonable. It's very easy to submit a claim with them. I do it online. I did have to take care of some things over the phone as well. But either way I did it, it wasn't hard at all. Their customer service reps make it very easy and the online process is super easy.

Their contractors sent me text messages and emails. They made sure I knew they were coming. They told me between what times. So, it was very easy to keep track of what they were doing because they would send us confirmation every time they did something. The first time, the plumber I had was good, but he had a lot of issues getting here. He couldn't get here until way late at night. I'm not sure if First American covered it or not, but he said if he had to open the wall up to do any kind of work on our plumbing, he would not be replacing that. Luckily, he didn't have to do any of that. On our most recent claim, Sears was sent and they were very good. I was not home, though, when the tech came. They texted me and let me know they were on their way. They told me who my rep was gonna be. So, they kept me informed of everything.

When I found First American, they had a pretty good deal. I just noticed they're getting increasingly deep on what they include when they say "free replacement." It used to be that they would replace everything and it wouldn't cost us anything, which is what their commercial used to say. They still say it now, except they've added a caveat. The whole idea of having a home warranty program is when something goes bad, they'll replace it, which they used to do.

I've enjoyed First American. It works. When something goes wrong, they send out people. It's not a big ordeal. They usually have good vendors. It's all worked out. I have good experiences and in today's world, where you get no customer service, that's great. I call up on the phone to file my claims. I get a live representative. It takes a week or two at the most for First American to complete an issue. They are quick. I would recommend them.

First American has been working as expected. I had a recent claim for the garbage disposal and they replaced it. The technician was courteous.

I like that I feel covered with First American, and it's a great company. It's a little bit slow waiting for parts but the first company had come out, had to check the furnace, and the tech was awesome. He was in, fixed it, and he was out. It was making noise. So, he fixed it. And then the dishwasher, for some reason, started leaking from this valve. So, I called it in and they took their time. They sent out a repairman and it needed a water intake valve part. The last time I talked to them was a few days ago, and they told me that the part was going to come in Wednesday and they would contact me. So, I'm still waiting for them to contact me.

First American comes in handy when unexpected stuff breaks. I had a plumbing claim back in February. It was quick. They got someone to the house within a week because they had to wait on the plumber. They fixed everything when they got there.

First American has been fabulous. Filing a service request is very easy. They get back to us quickly. The latest claim was filed within a week. Our heating went out. Within the first week, someone came and looked at it. The contractor did very well. They answered all our questions. They knew the issue when they first came, and then they had to go back and order a new air conditioner, which took another week for us to get back.

I'm satisfied with First American. I file my service requests over the phone, and they're very helpful. I call them, tell them what the problem is, and they will assign me a contractor. The technicians have been good. If something doesn't work after they leave, within 30 days, they'll come back and fix it or replace the whole unit.

I've been satisfied with all the services that First American provided. I've had no issues with them taking care of anything that needed to be repaired or replaced. They have a good customer service department. It's been a good experience.

Last month, we had a lot of rain and my smoke detectors started going crazy. So, I put a claim in for the smoke detectors and First American said, "Pay the $100 and we'll send the guy out." I paid the $100, and the guy came out and said, "A couple of these things should be replaced because of what happened." There were power outages here in our area during the rainstorms and the power outages were going up and down throughout the whole day. The smoke detectors started making noises and they wouldn't stop. The guy said, "I think that I should just replace those." I said, "Okay. As long as it's covered, go ahead and do it." He said, "Yeah, I'll replace two or three of them." He called his office to make sure everything was okay and he replaced three of them. He said, "You got three other ones. But those are older ones and I don't think that they're going to be covered."

I said, "You know what? Let me just pay you whatever it is and you can just change them." He said, "Okay. That's $30 each." So, I gave him $100 and he changed them. Then, I got a letter a couple of weeks later saying, "We're sorry. Your claim is denied. Smoke detectors are not covered." There was a labor cost. I don't mind paying for services as long as they do it. The deal was to pay the $100. I paid the $100 and he came out and changed the two that he said that there was no charge. When I put the claim in, I made sure I told them exactly what was wrong with the smoke detectors. They won't stop beeping because of the power outages. They said, "Well, that's covered." Then, I got a letter. I didn't pay any attention to the letter because the thing was already done. He already did the work and I paid and that's it.

It cost me $200 to change a few smoke detectors. 100 for First American and the 90-something for the tech. He didn't have a receipt, so he gave me a photo of the $100 bill that I gave him and that was it. I didn't complain. They said fixtures are not covered. Also, there was a light switch that wasn't going on. When he came out here, he said, "You know what's wrong with your light switch? The ballast." It was a ceiling light. He said, "I don't know if it was the power outage or whatever it is, but the ballast is no good. It's not the fixture. It's the ballast. I can't change it unless you give me $50 because I'm not sure if it's covered." I said, "Well, you know what? Why don't you call the office and find out if it's covered?" He said, "Okay." They never got back to me again. I called First American and I said, "The ballast is burned out in the ceiling. I happen to have a new part here in my house."

We have a big house and we get repairs sometimes. So, we had a new fixture. I said, "You could just change the whole fixture if you want. It's got a new ballast in it. All you have to do is just shove it in the ceiling and just connect it to the wires." I called First American and they said the ballast is covered. Then, I got a letter saying, "No, the fixture is not covered." So, it was the same thing. When I signed up for it, they said, "Pay the $100, the smoke detectors are covered." Then they sent a letter saying the fixtures were not covered. When I called and said, "Is the ballast covered or should I pay the guy 50 bucks?" They said, "No, it's covered." I called the electric company and left a message saying, "Hey, I just called the warranty company. They said the ballast is covered." They never called me back. I got a call from First American saying it was not covered.

So, I got bad information on that whole deal. I didn't complain. I just said, "If that's not covered, it's not covered." When I paid the $100, I talked to somebody on the phone. I just didn't go online and file a claim. I called and said, "This is the problem. Is it covered?" He said, "Yes." I went forward and paid the 100 bucks. I was also told the ballast was covered. What happened was I told the electric company that I had a brand-new fixture. It's just a little ceiling light in the bathroom. The ballast behind the tiny fixture was burned out. So, I said, "Here's the part. Just go change it." He said, "Nope, nope. Can't do it unless I get an okay from the office."

There was one other claim. Because of all the rain, we had a leak. So, I paid $100 for that and I had a couple of guys come out and say, "You know what? You got a bunch of mud up there from the rain. Give me your hose." He hosed it down and washed out the mud and he said, "You're not going to have any more leaks." So, I canceled that and I asked for the $100 back.

I was a little disappointed because I was calling and getting mixed signals saying the smoke detectors were covered, and then they sent me a letter saying it was not. It was the same thing for the ballast. I talked to two people when I called. I said, "Is the ballast covered?" The person who answered the phone said, "I don't know. Let me check with my manager." So, they went to the manager, and he said, "Absolutely. A ballast is covered." I never do anything without getting an okay because I didn't want to make any problems with this thing because it's a minor thing. Next time I have a handyman come, if it's not covered, I'll just pay him to do it.

First American has been great. They're responsive. They're a good company. Their website's very easy to use. I like it. I haven't had any complaints except with the appliance repair people that they have. They are not the best quality.

Back in January, I had an air conditioner replacement and it took forever to get that done. We had to go through First American to get it approved, but I finally got it fixed. So, I was happy with it so far. Just the other day, I had to have a garbage disposal replaced. I called to set up an appointment and the guy told me he didn't have time to mess with me. First American got someone else and they got right on it. So, I was very happy about that.

First American saved me quite a bit of money over the years. I've had them for 10 years. They replaced our hot water heater and done some plumbing. It's always been done to perfection but it's just hard to get someone out here. Most of the people they get have to make time to get to this area. It's my only downfall with them. First American has always been very helpful. They've done everything they're going to say and try to stay on top of everything.

The service with First American varies. I just had a recent claim, which is being processed and it's gonna get done, but they have a problem with communicating within themselves internally. You talk to one person, and then they give you this other line and it should be on the notes and it's not in the notes, and then somebody else calls you back. It's not like they assign one person to your claim so they can follow it through and that's an internal thing, which makes it difficult at times. Over the years, some contractors are good and some are bad.

I like the way First American is. It's like any type of insurance. Some years you don't use it at all and then, the times you do, you have it. I think they're a little bit too structured on this and that, "It's got to be up to code." Sometimes it gets a little complicated. It depends on your coverage. They do get the service done. In fact, I just got a call this morning, they're making sure contractors got to me, and that they're going to install it this week. So, they do follow up but there are times when it's like their internal communication breaks down.

I stick with First American but what I don't like about it is that, when you file a claim online, it's a computer-generated that sends out whoever they assign you to. You send them in a claim and within two minutes, you get an email back saying, "Oh, your claim is now being assigned to so and so." You know you haven't talked to anybody. So, it's a computer-generated random selection. I've had plumbing issues, and I want the same company who did me a good job. I want them to come back out and it's difficult to get them because of the way they do their assignments.

I'm satisfied with First American. They're a good company. They want people to be satisfied. They've been receptive when I had a problem.

When I call First American, I usually get a person. If I don't, I get an email and they usually call me back within 30 minutes and help me set up the order for whatever needs to be repaired. And then, they keep me alerted to who's going to be coming. They send me an email and tell me who I should expect and when I should expect them. The technicians have been great. They usually have been able to fix things the first time. And if they need a part they can get locally, they'll go get it and come back and fix it. In a couple of cases, I had an electrical issue that was kind of complicated and they had to come back a couple of times to be sure that they had the right wiring in place and that it wasn't going to burn down the house.

Everything with First American has been fine. I've had a couple of claims and they've been as timely as anybody. The unfortunate situation is a guy comes sometimes in three days or a week, and then it's another week or sometimes longer before the parts come. But that's been fine. They've had good technicians, and good companies have come. They've all been good and educational. So, I'm happy with them.

One of my claims was on an oven and it wasn't heating properly. The guy showed me a terrific workaround, which was to use another part of the oven. That was the solution and it was great. The other claim was a refrigerator. It was just a small part. That one was strange because they ordered the part and it was like three weeks. I bought the part and fixed it myself and that was fine. It was a $12 part. So, I fixed it myself. It was easy enough to fix. I called the company and let them know that I did that and that their guy didn't have to come out. I also had a claim for my dryer and they changed something on it and it works. First American is a decent company.

I had First American years ago and I stopped, and then I started again. I just don't like the time frame that it takes for them to come and look at an issue, but they do call me right away. I've never had trouble with people. The representatives are all good. They don't give me trouble.

First American has been okay. With the last call, though, nobody ever got back with me to let me know that the technician would not be available and that he was at the hospital. I was calling all day and also had my husband waiting all day. Finally, when I called back the last time, they said, "Oh, he's not gonna be able to make it. We'll have to reschedule." But I had the situation taken care of. I had them cancel that particular service call. I also had a request prior to the one that I had to cancel. I was having an issue with the kitchen sink. They sent me a picture of a faucet, and then I found out that the faucet was not covered under my warranty. I was only told to read my contract. It did state that it was not covered but with them handling it, they should have stressed that point.

I don't know if the contractor got back with them to say, "Hey, listen, this is what needs to be done. Make sure you emphasize that because the client or whatever." I was hit with a picture of a faucet, the faucet was delivered, and they were gonna come out and install it. Then that was when I found out that it wasn't covered. I was very upset behind that. I wanted to cancel my contract at that time with First American for that reason. It's a warranty program, and money is taken out of my checking account every month for services. And a lot of times, services aren't even being used.

I've had plumbers to come out under this program before. One guy just went in the bathroom with a pair of pliers and just tighten up the knob and left. The problem was still persistent. He had it so tight that we couldn't even get the water on. I ended up having to call another plumber. The thing, too, is it's like a double payment that ends up coming out. They deduct the money out of my account every month for the service, and then that $85 service charge that you have to pay. Then they didn't get it right, so I have to call somebody else. You got to wait until they schedule you and in the meantime, water was dripping and I' was losing money.

Submitting a service request to First American has been good. My most recent claim was for a mini split air conditioner in my garage. The heat wasn't working on it, but the air conditioning was working. So, someone came out and assessed it and they said that I needed a new one and that it would cost more than what that one was worth to fix. So, that was what we ended up doing. We put a new unit in there. I had to come out of pocket with some of it. The new system is really good.

So far, I really like First American Home Warranty better than the other ones I've had. Filing a claim is very easy. I prefer using the phone so I don't get vendors that I don't want. As far as the work that has been performed in my home, there were a couple of things I've had to pay out of pocket along with the warranty. Other than that, it's been quick and easy. All the vendors except for one have been great. They've been quick, especially these last two. I have great customer service from First American. The only problem I have with them is when it was time for my annual renewal, they didn't notify me that the price went up. It was only $2 and something-cents, but I should have known that the price went up.

Submitting a claim to First American Home Warranty is usually very quick. Using the website is easy and typically, there's a fast response time. For the most part, I've had a really good experience with the contractors. Over the last 10 years, I had one bad contractor, and then the rest have been good. I did call First American and asked for them not to come back. After that, that contractor was never assigned to me. Overall, I do feel having First American has been a value to me. When I've needed coverage on expensive items in my house, it's worked for me for the most part. I have good things to say about First American. I've heard some other stories about home warranties from family members and friends that don't reflect my experience with First American. I've had a positive experience.

I decided to get First American Home Warranty for my lake house. I've had to submit a claim and the process was very good. I usually call in. Usually, while I'm on the phone, I'm given a phone number, and then I get an email immediately. I usually call the contractor. So far this time, the contractor have been good. I have a claim on my range now. They're very efficient and ordered the part and they keep in touch by email and on the appointment and I can change it if the part hasn't arrived yet.

First American does a tremendous job. If they've got an Achilles heel, it's their contractors. Some of them are good, some of them aren't. I got a bad one just recently. They really caused some problems, but they worked it out. Everything came out all right. The compressor on my air conditioner went out. First American said they'd replace it. Then, the contractor called up and said, "I need an extra $1,100 for some 'betterment work.'" I said, "What is that?" They said, "Piping and electric." I've replaced enough compressors to know that's not necessary.

I went back to First American. You have a right to ask for a second opinion when you can't agree on something. I did and they sent Sears out. Sears called them and said, "All we're going to do is put a compressor in." So then, they approved it and now I'm just waiting for the compressor. It would have been here last Thursday, but we had a minor rainstorm here.

First American never turned me down on anything. As far as their customer service, it's always tough because they don't let you get above the person that you're talking to. So, the only way you can really get somebody above that is to send them a letter, and then they respond then, then I get somebody that is above the people that they have on their phone system.

I have the warranty at two places. As far as the cost, we're close to break even through the years. They've replaced a lot of things like dishwashers, garage door openers, motors and stuff like that. I know what that stuff all costs. They have a better deal with their contractors and with their equipment suppliers. But that's okay. That's just part of the game.

My microwave broke yesterday. So, I went on to get a service call and the guy will be here on Wednesday. First American gives their contractors 24 hours to contact you. Now, you can contact them immediately, which, generally, I do, because the schedule when the appointment is gonna be goes quicker that way. With Sears, you don't have to because you would just get an 800 number somewhere in heaven and you just sit back and they tell you when they're coming and they come.

First American Home Warranty is great to me. Every time I submitted a claim, it was fulfilled. Our latest claims were for a garbage disposal and the bathroom. They were able to take care of both of those at the same time. I didn't have to worry about two separate visits and two separate people. It was just one person that did the whole thing. I love First American. They are very professional, and they have good customer service.

First American is 40% okay. I've only had an experience where I had one of the service technicians come out. He was here for five minutes, and he opened up my washing machine. I had walked away for a moment and by the time I came back, he was already gone. I was only gone for like five minutes. No paper or notes were left. So, I didn't know what had happened. I called First American and it took them almost a week before, supposedly, they got the report.

According to the service technician, an object was stuck in the washing machine. That was why my washing machine wasn't working. I fought with the home warranty and I told them I wanted a second opinion. They sent me somebody and the person that came asked me what my problem was. So, I told them my cold water wasn't going through. It can only use my hot water. I couldn't use any other temperature. So, he moved the washing machine and checked the back, and there were two parts that were burned in the back. That was why my washing machine wasn't working. He said, "I don't see anything that's stuck or anything. Your problem was the parts that was in the back of the washing machine." He fixed it. He was here for maybe 30 minutes, and my washing machine has been working ever since with no problems.

So, I was very upset about the whole situation because they were taking the report from the first technician and weren't listening to what I was saying until after a little over a week. That was when I called back raving and threatening them that I was going to put out bad reviews on them. That was when they told me that they had received the report. All of a sudden, they had just received the report. So, I wasn't too happy with that. They say that if your appliance does not work, they will replace it. I never got offered a replacement. I'm still with them, but I am trying to look for another company because of the situation.

So far, First American has been great. I put a claim in on the dishwasher. I just went online and selected the item and what was wrong with it, and then they sent it to a local person who then they got ahold of me within 24 hours. The tech came out very quickly, and he looked at the dishwasher. He knew exactly what was wrong with it. He couldn't find the part to fix it. So, they had to send it back to the warranty company, and then they found a part to fix it and sent it to me. First American covered the claim. Having the warranty is a great benefit.

A friend that had really good luck with First American Home Warranty recommended them and he was absolutely right. It's been an excellent service. They've been phenomenal. I like the peace of mind. If I've had an issue, they've taken care of it. I go online to submit a claim, I set up the appointment, and then they get it taken care of.

As far as the contractors, I know exactly who they are and they call and confirm the appointment and then they call when they're on their way. I've been very happy. They've been very good quality.

I had a refrigerator and a stove that needed some repairs. The tech was able to fix the refrigerator right there on the spot by just getting the door tweaked back into place, and then he ordered the part for the stove, came back out a couple of days later and fixed the stove.

First American was positive and prompt. Our garage door opener stopped working. So, we submitted a claim online. They followed up within a couple of days, made an appointment for a garage door company to come out, and the garage door company replaced it.

The person who came out was very friendly and helpful. He was here for about three hours. They told us it would be a couple of hours. So, it was within the timeframe that they expected. The motor on the garage door had stopped working, and he decided it was too old. So, they replaced the entire device.

We have been protected with First American for 20 years, and the house that we moved into ended up having a lot of plumbing problems. We knew there might be problems at the very beginning. We've kept it because of the plumbing issues that have come up. There's rarely been anything we've called before that wasn't plumbing related.

Submitting a claim is so easy. They're so good about getting people out here really fast. They're so good about feedback when it's been a bad experience. We've had a couple of bad experiences with some companies. In the end, after a couple of years, these companies have gone out of business because they were so bad.

First American really listens to the feedback. Part of the reason why these companies ended up going under was because of the bad reviews that people gave them, and also through First American not wanting to work with them anymore. They do really look out for their customers.

Recently, we had the pressure regulator go out for the second time in 20 years. They got out here super fast. It was kind of difficult because they came out earlier than I expected, but First American was right on it.

I put an online claim for it at 9:00 at night and before 10 o'clock, I had heard back from the plumbing company that they had contacted, and I would be setting up an appointment the next morning. It was very comforting that there was somebody there that would take care of it that fast.

The guy who came out was so wonderful. He was young, but he knew what he was talking about. He checked everything and all of the actual procedures. He took care of the problem right away. I love the company.

I've had such good experiences with First American. The new app has made it so easy to make a claim and find out when things are going. I tell them, "You got to get this. You got to get this."

We switched to First American from American Home Shield this past year because they raised our premium to over $200. My husband was looking at First American and they seem to be doing everything that American Home Shield did and it was about the same price. Also, Choice and another one we went with didn't have all the benefits that First American did.

I call First American to submit my claims. It's easy to get through to a rep. You may have to wait on line just a minute to get to the next available operator, but it's not that hard. They give us the name of whoever is coming out.

We just had some people come out for the sink and the toilet. The guy didn't fix the toilet right because it kept running. You'd flush the toilet and it would just keep running. I called First American and told them that it was not fixed. They got in touch with those people that came out here to fix it. They sent somebody out and he fixed it yesterday.

Overall, I like being able to only have to pay $75 to get somebody to come out here. Somebody came out and on my kitchen sink, they had to replace the whole assembly like the faucet and the hot and cold water taps. All it cost me was $75.

Because it was plumbing, they fixed the toilet. There was something wrong with where you mash the handle on the toilet, and they replaced that. And for the bathroom and the kitchen sink, it cost me $75. And if I had to get a plumber out here to fix the sink and the toilet, it would have cost me a fortune.

First American is easy to get in touch with, they seem to be reliable, is easy to use, and it saves you a lot of money having a home warranty.

I contacted First American Home Warranty on June 28, and requested service to my AC unit and exhaust fan in the attic. They assigned me a person for the AC unit, and the fan.

The person supposedly to fix my fan called me and complained about the heated weather. He said he was the only person the company had to fix exhaust fans, and that he would try to get to it the following week. As of this date, no one has come out to fix my fan and AC.

I recently had a claim to First American for a dishwasher replacement. The process was very easy. They were prompt, and everything was good. The tech was very nice. First American covered the entire replacement. I would recommend the company. My daughter has got it, too, and she's very pleased.

Sometimes, it can be problematic to get things done efficiently with First American, but overall, it's not too bad. I currently am dealing with having to have my dishwasher repaired a second time.

I don't think they properly assessed the first issue correctly. They may have, but there may be multiple issues. So, they're in the process of getting me through that.

It's kind of annoying that they make you go through so many hoops because I really believe the dishwasher can't be repaired properly and that it should just be replaced, but I know they're going to take me through a lot of expensive possible multiple copays to get to any resolution.

As far as the customer service, in the beginning, it was fine because the calls were handled within the United States. I'm pretty sure all of it is overseas now and as a customer, that's extremely dissatisfying to me.

I don't have problems with jobs being shipped overseas, but it becomes problematic because while they may speak English, there are subtle cultural things, idioms, and things that are specific to a country, and so trying to deal with somebody in a different country who has a very thick accent has become very problematic. I don't even know if they have reps in the United States anymore.