First American Home Warranty

I recently had a claim to First American for a dishwasher replacement. The process was very easy. They were prompt, and everything was good. The tech was very nice. First American covered the entire replacement. I would recommend the company. My daughter has got it, too, and she's very pleased.

Sometimes, it can be problematic to get things done efficiently with First American, but overall, it's not too bad. I currently am dealing with having to have my dishwasher repaired a second time.

I don't think they properly assessed the first issue correctly. They may have, but there may be multiple issues. So, they're in the process of getting me through that.

It's kind of annoying that they make you go through so many hoops because I really believe the dishwasher can't be repaired properly and that it should just be replaced, but I know they're going to take me through a lot of expensive possible multiple copays to get to any resolution.

As far as the customer service, in the beginning, it was fine because the calls were handled within the United States. I'm pretty sure all of it is overseas now and as a customer, that's extremely dissatisfying to me.

I don't have problems with jobs being shipped overseas, but it becomes problematic because while they may speak English, there are subtle cultural things, idioms, and things that are specific to a country, and so trying to deal with somebody in a different country who has a very thick accent has become very problematic. I don't even know if they have reps in the United States anymore.

The water heater didn't work and I paid the $85 and someone came out and checked it out. It was supposed to cost me $500, which I didn't know you had to get extra benefits.

Then, the lady explained to me from the other company that the first company that put it in was supposed to be responsible for it. So, I got mad and went down to the guy's office because it was done through the county, but it was a big mess, and then they had to get it inspected.

So, I went down to the office and I told them and he said he'd put it in for nothing. I told First American this whole thing. They did a cash-out to me up for the water heater, and then I had them put a water heater back in, I sent the paperwork, and it's all done.

First American's claim process wasn't bad. I've been with them for three years. I've done a refrigerator. I've had a washing machine and water heater fixed. I'll stay with them until anything ever happens to me. I have a mobile home and it's perfect.

It takes a while to talk sometimes and it takes a while to get them out here. They exchanged my stove because PG&E locked it down for carbon monoxide.

I had already paid the call to come out for 85, and then they replaced that. They had to come put a new cap thing. I've been through a lot with them, but everything's been fine. I wouldn't go to any different place.

The heating element had gone out on our dryer. The claim process with First American was a little bit longer than normal. I was a little unhappy with that one. I put in a claim on January 16th and it didn't get resolved until February 24th. So, that was a long time to be without a dryer.

They had come out and figured out what was wrong with it, and then they had ordered parts. Some of the parts were on backorder, but they never really let me know what that looked like with it being on backorder.

Finally, all the parts came in. When I called to get it scheduled, they told me that it couldn't be for two and a half weeks to get somebody here. When the technician came, he was great. He's the same guy that came with our other claim and he did a great job.

I like the benefit of having First American. If we put in a claim, it covers some big expense types of things. The estimate on our washer was $400 to fix it and it cost us the service fee. I recommend First American to people often.

The water heater wasn't working and I filed the claim to First American on the phone. They sent a repairman and he had to order some parts, and now, it's fixed. So, everything went well.

It's nice to be able to have things covered for repairs so that I don't have to try and figure out contractors myself. There's been a few contractors that have not been good, but most of them are pretty good. First American is a good program.

We had First American for about 17 years, but we sold the house in Arizona and I switched the policy over to the new owner. We thought we needed it on the house, and First American was always responsive to everything and they fixed everything that they said they would.

We were 70 miles from Tucson and getting contractors down in our area was hard sometimes. They'd have to come from Tucson. That was the only worst thing, but they would give me so much money and I could get my own contractor, and then I'd get them out to the house and they would come up with what was wrong.

We'd call First American and they would go ahead and authorize things to be fixed. Most of the contractors were pretty good. They all came through. There was one guy out of Tucson repairing a hot tub. He was the only person we ever had problems with, and eventually, they stopped using them.

I've had a dishwasher that broke down and it was fixed the first time very promptly. The same thing happened to it within 60 days, and then I had to get it fixed again and it was a little bit more of a nightmare the second time because it took almost three weeks to get it fixed.

If I didn't call the company back, I'm sure they wouldn't call me, and tell me the parts have come in. I think the parts were sitting there for probably a few days and they didn't even call me to tell me that they were in, but they did a good job on the repair. So, that was the good news. They got it done and they didn't charge me, which is good.

Overall, First American's process is working. I will continue to support the service and I'll continue to renew the service because Lord knows I'm having to use it. The only thing they could do is if you're in the middle of a claim, they could check in with you to see if everything is going all right with your claim.

We're very happy with the work First American has always done. They always come through. To submit a claim, buyers call their Realtor, which is me. I call First American and I file the claim for the buyer.

They give me a claim number, and they give me the name of a technician and the phone number of the technician. Then that appointment is made through me. I let the homeowner know the time of the appointment. I try to be there also for the appointment.

I've had excellent interactions. They got very helpful, reliable and professional people. We had one particular plumber that did such an excellent job. Because of their professionalism, we don't have any problems. It's nothing but good rapport.

I have different houses that are covered by First American Home Warranty. We have a representative that comes to our meetings, and he has been our representative now for the last three years. Submitting a claim is so far, so good. I've referred a lot of my owners to First American.

The only problem I had with them is it takes a while to get online to do a claim. Sometimes, I wait as much as 20 minutes to get through. They should have a direct line for claims other than getting on the computer and doing it.

When you call their main number and you're on hold for 20 minutes, that is kind of frustrating. Other than that, everything else seems to be okay and if I have a problem, I call the representative at First American, and then he gets things going a little bit faster.

First American's customer support is good. I had them for a couple of years and then I went with some other company, and then I came back to First American because I wasn't satisfied with the other company.

The First American representatives were great. I had a very good experience. When I first signed up, they were very willing to discount things but when it came time to renew, the renewal price was pretty non-negotiable.

I've submitted many claims to them. The process is good. There is some sort of clauses that limit their liability, and it can be a little bit frustrating at times but they're not in the business of giving out $10,000 checks when you're giving them $500 a year.

The people on the phone are pretty knowledgeable and very empathetic to whatever you're going through. As far as the technicians that come out, the levels of competency have definitely varied.

My most recent claim experience was not fantastic, but they resolved the problem. It was the Sears repair company, and the person arrived, and he was like, "Oh, I need a person to help me remove this item so I can work on it. They should have scheduled a person with me."

I said, "All right. I'm happy to help you." He said, "No. For liability, you can't help me." I said, "Whatever you say. Do what you need to do." He said, "I want to try to repair this thing without removing it. And I'll see what I can do."

He did repair it. However, he didn't reassemble it properly. So, he created a new problem. It's kind of frustrating because when I called First American, they were like, "Oh, if we come back and see it's a different problem, we're gonna charge you another fee." It was a different problem, but the guy created it.

Fortunately, I was able to see what the issue was and adjusted it myself. We didn't have to have someone else come out. What was frustrating is there was no way to contact the repair company and say, "Hey, your guy just left and the appliance is worse than when he arrived."

I can't call them. I can't email them. There's nothing I can do. I can just sit and wait. So, I had to go back to First American Home Warranty when the issue I was having was with the technician and the repair company.

First American Home Warranty said, "We're going to set up another follow-up ticket for the same repair order. If they come out and see it's a different issue and not the same issue, then we're going to charge you another fee." That was not a really good solution because it was a different issue.

We're happy with First American. I've already given out referrals or told friends to go with them.

With First American, I don't have to worry about the service person I contact because they're guaranteed by the home warranty. I've had claims for two water heaters, an air conditioner, and a dishwasher.

They fixed my refrigerator many times, they bought me a new washer, and they fixed my dryer. It's been a godsend. When I have a problem, I just send them an email or register it online, and usually later that day, I get a call and they come and fix it.

I've probably had 20 claims with them, and they've only denied one claim of mine. They don't cover secondary damage. I had to buy a new dishwasher. I probably should have reported it before because it was messing up and I just waited until it quit. A glass got broken and went down in the thing.

Overall, I'm happy with the service. Sometimes, you have to do some modifications to the house that they don't cover and it costs you a little extra money but my air conditioner cost me 500 bucks rather than 2,000. I really appreciate them.

Overall, our experience with First American has been good, but we had one bad experience which left me with a very poor image of them. We had a backup, so we couldn't use our toilets. This was the weekend before January 1, and everything was closed. I couldn't get ahold of them.

We had to get emergency service just because it was four days since we had this backup and First American said they will not take care of anything that's not pre-authorized.

Other than that, we've had other services by them that have been okay. The technicians have been nice, competent, and knowledgeable.

Submitting a claim to First American is great. It's easy.

We have utilized First American once, and we're very happy. It was for the old refrigerator that we have here, and the icemaker wasn't working. The water wasn't working, too. The gentleman that worked on it was great. He cleaned everything out.

There was a bunch of mold in there in the back, and he said that the reason the water wasn't working was it has been not used. The person that lived here before hadn't used it, and so the line is frozen.

He said, ''The only way to really fix that is to turn it off for 24 hours.'' I know that's not an option, but it was nice to know that. He fixed the icemaker and it's working great.

We had a backup of the one bathroom sink and then a bathtub and a toilet. So, I scheduled something with First American online. They called me, and somebody was out within two days. It wasn't really an emergency, so I let it wait that long, but they came, did what they need to do, and it has been good since.

Overall, First American is easy to get to and get your appointments made. It makes it more convenient for me.

We've used First American quite a bit. They had our air conditioner, oven, washer, and water heater replaced. Also, we've had a garbage disposal and garage door opener replaced.

Initially, the rep that I worked with, Jason, was really nice. The claim submission process is pretty easy. I called about my washer, and then they just said, ''Oh, we're gonna replace it.''

I did have to fight a little bit on the oven. We had a GE Profile Oven. They replaced it with a Whirlpool. Then they told me I could take the cash and get paid the difference, but it was about $1,000, so I didn't wanna do that.

I don't think a Whirlpool is as good as a GE Profile, but that was what they gave me. I had the option to take the money, but I just took the Whirlpool and it's been fine.

I've got a washing machine that needs a timer and apparently, the company that First American contracted to replace the timer has had trouble locating it. They said it's been on backorder, but it's been on backorder now for over two months. Other than that, I don't have problems with First American. I just need the contractor to get that part.

My first year with First American was awful as far as submitting a claim, but after that, it's a lot easier. I called claims in or I can go on the website, but it's easier if I just call it in and explain everything to them.

The contractors contact me themselves. So, if I have any questions, I can ask them at that time. The one that I just had was amazing. He fixed everything. He asked questions about the issue.

I took pictures of everything that he had asked me to because it was with my range and he ordered the part before even coming down. So, there was no waste of time. Overall, everything's fine. First American upped their game.

First American's service has always been pretty easy and simple. It's been very convenient for us. When I enter a claim, I usually get a call within 24 to 48 hours from the contractor. Then, they're usually out within a few days. So, that makes it nice.

Most recently, I got a whole issue with the dishwasher. That's probably the longest that I had to wait but everything is just taking longer right now anyways. Prior to that, I've never had an issue with the turnaround time of having somebody out here and getting it fixed.

I always tell people or my family who's purchased a house that First American is definitely something I would look into because I haven't had like any pushback when I've had an issue. Things get fixed without back and forth.

I had to file a claim to First American and it went better than I thought. On some cases, it took a little longer than I thought it would be. Other than that, everything went okay.

We've had really good success with First American. Just last month, my garbage disposal conked out and we called the warranty and, within three days, they had a technician out and he knew exactly what he was doing.

He was very professional and he replaced the garbage disposal and I haven't had any problems since. People should get this warranty. We are so happy with this warranty.

First American has been great and what we expected. My microwave broke and they gave me enough money to buy another one and have it installed. So, there was no out of pocket other than the service call. Also, the technicians that have come out are good. I'd recommend First American.

I really enjoy First American's service. They're super responsive. Then, when we call and put in a claim, it's usually the very same day that we get a call back to schedule something to be done. So, as far as I'm concerned, my experiences have been good with First American.

The only thing is there were a couple of times when I had somebody come out and they couldn't complete the job.

So, First American had to contact another company, and then that company contacted First American. It would be good if I could be more in the loop of how that communication works out next time.

I have issues with First American's customer service because they outsource it to foreign countries, and sometimes it's hard to get ahold of them. I have a hard time hearing anyway, and with the language difference, I have difficulty. I would rather speak to somebody in the United States.

Other than that, the technicians they sent out were very professional. We've had a pleasant experience and we're glad. We take the policy out each year.

We've been here since 2019 and we've renewed it each year because the home was built in '86, and we've had issues with a lot of stuff. Having First American ends up paying for the renewal cost.

First American has been a really great service. It's nice because then I don't have to try to fix stuff myself. I've only had to do one call so far, but I had a really good experience. It was for the garbage disposal.

Everyone was really great. When I called to file the claim, both the rep and the technician they sent out were super helpful and answered questions I had. So, I really appreciated that.

I've only had a couple of things happen and that was up until today. Up until today, everything's been awesome with First American. I called to put in a claim the day before yesterday on our air conditioning that was running really rough to the point where the floor was shaking.

I was like, "What is going on? The thing sounds like an airplane taking off. Something's not normal. Got to call." So, I called First American, and the very next day, they said, "We'll have someone out there tomorrow between 12:00 and 2:00."

That was supposed to be yesterday. So, I waited and waited and it was like, "Well, nobody's calling me, I'm gonna call." They told me it was Elite Air Conditioning Service. I've never heard of them but I haven't had any air conditioning issues.

I called and the guy said, "We're in a holding pattern. I'll get back to you when I know something more." This morning, still nothing was happening. I called and I said, "Can you tell me what's going on?"

The lady said, "Well, we're waiting to hear from First American Home Warranty about your claim." I said, "Well, what do you need to know? I don't know what is going on. All I know is I called the claim in, you called Elite Air Conditioning, and now they were waiting to hear something back from you."

I got on the phone and I waited and I talked to the gal and I said, "I don't know what they're waiting for. It's hot. Our 90-year-old mother lives with us. I need somebody to help me."

The gal said, "We're getting in with our contract servicing. We'll get it taken care of. Within the hour, you'll hear from Elite Air Conditioning." Last night, the AC completely died. I said, "Okay, I'm good with that as long as I know somebody's coming, something's happening."

Most of the time, First American is very good. Recently, I had a microwave issue and they had Sears come out. What a waste of time that was. Then, they got another company to come out who fixed the issue.

Sears said that they couldn't fix the part because they couldn't figure out what the serial number was. The next company didn't even care about the serial number.

They looked at the motor, got the serial number off the motor, and was done and they ordered another one. Sears wouldn't even look at it because they couldn't find the serial number of the microwave.

After Sears came out, the other company called me right away. They came out, found the serial number, and said it would take three days to get the part. They got it in two days, and then they came out and installed it. It's been perfect ever since.

The only issue that I've had with First American is getting my Whirlpool tub fixed. They can't seem to find anybody to fix it in my area. The only solution they said is for me to find somebody and I haven't found anybody either. Other than that, they're pretty good.

I have First American on my house I owned a long time ago and it came in very handy. Submitting a claim is kind of tedious. It's not as smooth as you would think it would be.

With the homeowner company I had before this one, which was 15 years ago, you got to talk to a person. It was not difficult. They've taken good care of me.

The latest contractor I had was phenomenal. I love Nana Technologies. They were great on my range. I was not happy at all with the one I had on my air conditioner.

They came out and fixed my a-coil. Instead of taking the whole one out, they took just the guts out and put the guts to the new one into the old unit and charged me $400. They said, "Well, this is what's not covered by First American."

I thought, "Why are they charging me that much money?" I even called the warranty and asked them, but I got no answer. First American could ensure that the company that they send out are honorable and not side-billing people.

Other than that, when my policy is up in May, I will renew it. Everything I got now is new, but I still want that warranty on there.

I liked First American's reviews, and they had the coverage options I needed. As far as submitting a claim, you go on the app and put in the request.

There are drop-down menus for what service you need. You put the request and it goes off into space, and someone magically contacts you to set up your appointment. It's so easy.

Then, you receive the company name, address, and phone number, and sometimes if it's like a smaller business, you'll get the contractor name as well.

I have had a wonderful experience with First American. I recommend them to everybody. It's so worth the peace of mind.

So far, we haven't had any problems with First American. I submitted a claim and the techs have resolved everything. The timing is great. Most of the time, they come within a certain amount of days. So, that's good.

I really like First American. They say we can warranty everything with First American and when I need to do a claim, I just make a call, they set an appointment, send me a text message, and I receive that. It's very easy.

With my latest experience, I had a great vendor with my washing machine. The guy explained my issue. They made the comparison between the washing machine and the troubling issue. They took pictures and tried to repair it in the first visit.

After that, they told me I could do three things but I need to change something electronic inside. They ordered that electronic thing and after one week, they changed that it in less than one hour. So, that was a great experience.

First American has vendors and contractors with great quality because they have experience. They understand what you need and what is important and that they need to return in a really short time.

I call First American when I have a problem, I pay the $85 service charge, and in the next four days, the problem is fixed.

I did a claim for a refrigerator because the glass broke on its door and they said that they wouldn't cover that. That was the only displease. They should have replaced that door.

The guy that did my attic fan was a big guy, but he got up in that attic and he worked really hard to get the fan working. He did a really good job.

With First American, anything that goes wrong in the house costs me 85 bucks. Submitting a claim is easy and hassle-free. I make a phone call. I tell them what I want to do. They send me a text back and say, "We've assigned your job to such and such Plumbing. You'll get a call from them in 24 hours to set up a time."

The contractor calls and sets up the time. You book the time. They come in. You give the guy a check for 85 bucks, and he fixes whatever is wrong with your place.

I have one really bad experience. I had a plumbing issue. I have one of these hot water pumps that pumps water to the faucet so you get instant hot water. The pump burned out after 20 years. So, I called First American and they sent these knuckleheads out.

Two guys showed up. I took them down to the basement where it was. They said, "Okay. Fine. We'll work on that. And we gotta go get another pump. It looks like it's broken."

They spent 15 minutes taking the pump out. Then it was noon. They said, "Okay. We're gonna go get the pump in downtown Austin and we'll be back at one o'clock." I came back at one o'clock. About 1: 15, they handed me an invoice. They said, "Please sign this. We're going to submit this to First American." It was $1,750.

I said, "You gotta be kidding me. I'm not signing that. What do you get paid per hour?" "Well, we get $256 an hour. And there are two of us." I said, "Well, great. You spent half an hour." They said, "No, no, no. It's a minimum of two hours."

So I said, "I'm not paying you that. I'm not signing this. This is ridiculous. You only worked for 30 minutes, wrote in a darn book. Oh, by the way, I just looked up the pump on the internet. The pump was $390."

He said, "Let me work on this." He came back and gave me another invoice for 1,500. I said, "You know what? I don't know if you ever want to get business from this company again, but you better come up a bit. I'll tell you what I'm gonna sign. I'm gonna pay $1,200. I'll sign an invoice with 1,200 on it. It pays you for an hour and it pays for the pump, and you're still making some profit on it."

He printed it out. It was 1,200 bucks. So, I signed it. I called First American and I told them what I had done. I feel like I'm in a partnership with these people because they have taken care of me. I have nothing but good things to say about them.

I know they're going to help me and if I can help repay them, I'll do anything that I can do. Overall, my tenure with them speaks for itself. If they were screwing me around, I wouldn't have them.

I have had both horrible and excellent services from First American depending on the vendor that's attached to my service.

My most recent experience was an excellent one. I had an issue with my refrigerator with my ice maker, and they initially assigned me to a company that I have experienced prior. So, I was horrified that they were going to send them back out.

The prior time, they took over a month to fix my dryer, which sent me to a laundromat at a whole lot of expense. Their guy came out here with no parts and no tools.

This time when I called First American and I asked them to switch vendors, they switched it to Sears who did an excellent job. Their tech came prepared, he was professional, and he provided the kind of service that I expected.

First American does a fairly good job. I wish they would vet their vendors better. I wish they would have a better process to reach people above the technician level when there's a serious issue that goes unresolved.

Our showerhead was leaking. It started like a month before we needed to renew our First American policy. We were like, "Oh, yeah. We have this." We didn't really think anything of it until when we were like, "Oh, now we need it." It was really an easy process.

The plumber had to order a part. That was annoying because he came and said, "Oh, it's a really easy fix, but I just need to find out if I can get the part from Home Depot or for me to order it," and I didn't hear anything back.

The parts came in after about a week and a half. It wasn't terrible, but we were kind of waiting to see how that process went before we renewed.

We had switched to First American from a previous warranty company that we were using to get better service. We have had a much more positive experience with First American.

Every time we've submitted a claim, for the most part, that's come in pretty good. We have had, unfortunately, some experience with a few bad service people and I've called First American and let them know about that.

The amount of money that First American saved me is amazing. I got a new air conditioner for like less than $2,000.

I got a new water heater and new garbage disposal. I've had my microwave fixed. I've had my refrigerator fixed about three times. As far as the claim submission process, I don't like their automated system. So, I always ask to speak to a representative.

I like First American. It gives me peace of mind. I've only had one claim and it was pretty fast. I did have to contact the provider myself a couple of times but in the end, it worked out.

I've only asked First American for service one time and we weren't able to get a technician out. We had a problem with the septic tank. They said they were going to call me back because they couldn't find anyone. We had to find our own company because there wasn't anybody on their list.

I've used First American a lot and all my experiences except for one time have been really good. I make the appointments on their website. It's not very difficult at all. I am given the name and number of the contractor in an email.

I like First American. I wasn't happy with American Home Shield and the price kept going up. I started researching and when I talked with the representative from First American, we had a good conversation, it went well, and the price was right. From setting up the contract to using the service once, I had no issues.

With First American, I like that I don't have to wait long for somebody to call me back. They are pretty prompt, and the people that they've used that I've used so far were good. One place did not show up, but they did call and let me know why, which I appreciated. Then, they came out and got my problem resolved.

The only thing I don't like is the two service payments that I will have to pay on one issue. These are two issues that require the same person to fix them.

I have a First American policy on my rental house that I bought last July, and I have one on my primary residence. I love the service. I had an air conditioning situation in my rental. It happened six weeks after I bought the house, and it was 2,000 degrees outside.

My tenants called and said, "Oh, my God, the air conditioner is not working." So, I called First American, and they said, "Oh my gosh, we can't find anybody. If you find your own contractor, this is what you need to do." They walked me through the procedure. It was smooth as silk.

The individual I found was excellent. He came up the next day. It was something really minor. I paid and I was reimbursed very promptly.

I've already used First American just a couple of weeks after I moved in. I have no idea what the situation was but I think because the house was vacant a couple of months before I purchased, all of the toilets plugged up. It was a disaster.

I called First American. They got ahold of Master of Disasters Plumbing, and they came out. It was raining torrentially. They didn't seem to care. They worked outside for a couple of hours. It was my main drain, and they worked on it. The problem was solved.

I've called and emailed them, and they're very responsive. I'm lucky I only had to use their services twice but my First American plan on my rental expires at the end of July and I plan on renewing it.

First American's customer support has been great. After Hurricane Irma came in, we had a power surge that wiped out all of our appliances, and it was only 85 bucks for one service call. They came out and fixed everything.

The technicians have all been really good. The response time has been good. They've stuck to the terms and conditions.

I've had one issue with a vendor that came out and did a less than stellar job, but First American covered having another vendor come out and replace the whole thing, which they did. So, I'm pretty happy with that.

They reimbursed me for it, too. I understand it's the vendor, so they don't have control, but how they dealt with it was excellent.

I had a water heater that went out, and they were going to replace it. I wanted to upgrade it to a $1,500 hybrid water heater. I knew they weren't going to cover that.

However, the vendor was a little spendy on the plumbing that they were gonna do. I ended up doing it myself, and they gave me a check for what it would cost for the existing water heater. So, I was happy with that.

Our most recent claim to First American was for a kitchen range. The top cracked and the oven control panel was pretty well shot. Holes had worn through it. The claims process took about a total of three weeks, but it wasn't longer than I expected.

The rep did his job. The guys that delivered the new product did a good job. They took the old stove away, which I wasn't expecting. I was happy about that.

We had to pay the $85 for the contractor to come out and examine the stove and figure out what was wrong with it. Then First American got to figure out whether they were gonna repair it or replace it and whether it was abused and our fault.

First American responded in a reasonable time after we contacted them and they got the job done that we needed to have done.

I'm a property manager and I have multiple properties with First American. The service with them was pretty bad before, but this couple of years, it's been pretty good. It used to be difficult to reach them or they would say they were waiting for the parts. A claim would take forever but now, it's much better.

We have found First American to be very helpful and adequate and there when we use it. The contractors have been super because they know their job, they do it well, they do it in a reasonable time, and they're always so personable.

I'm very happy with everything as it is. I'd tell others that they would find exactly what they're looking for at First American.

We used First American twice for a garage door. I was pleased with how they handled everything then. However, their annual fee is kind of too much for the little that I use it.

The contractors were very efficient. They were clean, very nice, and they got things done in a nice amount of time, so I was pleased with them. I had the same contractor both times I had the door fixed.