First American Home Warranty Reviews Page 2
Chrismen, We appreciate you taking the time to share your review with us!
Patrick, Thank you for taking the time to share your full experience with us! We look forward to being there for you, should you need us again.
Ana, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!
Kathleen, Thank you for taking the time to share your detailed experience with us! We have a great selection of contractors, but in some areas, options may be more limited. We appreciate your patience with this as we worked to provide other options for you. Also, for your convenience, you can also access your claims through the Homeowner Center. We appreciate your continued trust in us and will continue to be here for you should you need us in the future.
Hi Justin, We do apologize for any inconveniences you may have experienced with the handling of your claim. Our records do confirm that replacement of your window unit was offered; however, you opted for the cash payment in lieu of. Per the contract, cash payments are based on negotiated rates which can be less than retail. Also per the contract, the service call fee will become due anytime a claim is placed. Thank you.
Andrew, Thank you for taking the time to share your experience with us! It is great to hear that your claim was able to be resolved. We will continue to be here for you should you need us in the future.
Madeline, Thank you for sharing your honest review with us. We are glad that ultimately we were able to have your claim resolved and apologize that you experienced a delay.
Hi Sherman. First American would like to apologize for any inconvenience you may have experienced during the handling of this claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you placed a claim for your heater not working properly, we dispatched independent contractor R & K Heating and Cooling Incorporated; however, the job needed to be continued to Luciano's Air Services, LLC who determined the unit needed to be replaced. On January 20, 2022 First American ordered a replacement unit from Lennox Industries. First American then completed the replacement with a package unit that was received. First American considers this claim closed.
Wendy, Thank you for sharing your review! We appreciate your patience with the contractor as they worked through their appointments. We look forward to being there for you, should you ever need us again.
Mohammad, Thank you for sharing your experience with us. We appreciate your patience with the contractor as they work through their appointments and look forward to being there for you, should you ever need us again.